Talent Management Strategies in Service Industry: A Study on Trafalgar

This report discusses the aims, objectives, project management plan, work breakdown structure, Gantt chart, data analysis, recommendation, and performance review of talent management strategies in the service industry, focusing on Trafalgar. It also explores the concept of talent management, major strategies, and the effectiveness of talent management strategies in an organizational context.

Research project

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
P1. Project aims and objectives..............................................................................................1
P2. Project management plan.................................................................................................1
P3. Work breakdown structure and Gantt Chart....................................................................2
TASK 2............................................................................................................................................4
P4. Small scale research through using research methods.....................................................4
TASK 3............................................................................................................................................6
P5. Data analysis....................................................................................................................6
P6. Recommendation..............................................................................................................8
TASK 4............................................................................................................................................8
P7. Reflection.........................................................................................................................8
Performance review................................................................................................................9
CONCLUSION..............................................................................................................................10
REFERENCES..............................................................................................................................11

INTRODUCTION
Talent management is considered as a systematised procedures of finding the vacant
position, recruiting appropriate individuals, improving skill and expertise of people that are
suitable for position as well as retaining them to attain long term organisational objectives (Al
Ariss, Cascio and Paauwe, 2014). As per the scenario, the undertaken travel and tourism
organisation for this report is Trafalgar. It is a leading and most awarded brand that facilitates
tourism services and having main headquarters is in London, UK. This report is on talent
management strategies in service industry. In this report, the aims, objectives, project
management plan, work break down structure, gantt chart, data analysis are described. Moreover,
the recommendation and performance review are also discussed in this report.
TASK 1
P1. Project aims and objectives
The aim and objectives are:
Research Aim: “An effective talent management strategies into chosen travel and
tourism organisation. A study on Trafalgar”.
Research Objective:
 To identify the concept of Talent management.
 To analyse talent management strategies for travel and tourism organization.
 To identify effectiveness of talent management strategies in an organizational context.
Research Questions:
 What do you mean by the Talent management?
 What are the major talent management strategies for travel and tourism organization?
 What are the effectiveness of talent management strategies in an organizational context?
P2. Project management plan.
Project management plan is referred as formal and approved document which means that
how the project is implemented, observed as well as controlled (Gelens and et. al., 2013).
Moreover, this is the accumulation of baselines and subsidiary plans which involves cost, time,
resources and others. All elements are discussed underneath:
Scope It is vital for entities to know the project scope for obtaining
1

the vital outcomes. In respect of Trafalgar, the main reason
behind performing this research is to
Risk The risk which is associated with respective research is lack
of time duration, shortage of funds, inappropriate response of
candidates and others.
Duration, cost and
quality
For completing this research, the researcher needs around 60
days as well as the project manager requires about 40 days.
Moreover, the cost needed for accomplishing research is
approx £ 100. in addition to this, the quality play a vital role
into investigation. In respect of project, the quality can be
maintain through collecting information by primary and
secondary sources.
Resources The main resources needed for accomplishing the respective
research is capital, time, laptops, internet connection an
others.
P3. Work breakdown structure and Gantt Chart
For providing the time frame of respective research gantt chart as well as work break
down structure is used. Both of them are discussed underneath:
Gantt Chart: This is regarded as a horizontal bar chart which is formulated as a
production control tool in year 1917 through Henry L. Gantt. This is frequently utilised within
project management as this facilitates a graphical illustration of schedule which aids into
planning, coordinating as well as tracking particular task into research (Gelens and et. al., 2014).
2

Work break down structure: This is regarded as a hierarchical tree structure which
shows that projects is break down into small units so that it can be manageable effectively.
3

Moreover, this is the way of dividing as well as conquering the huge project so that researcher
can perform this in faster as well as more effectually (Meyers, Van Woerkom and Dries, 2013).
TASK 2
P4. Small scale research through using research methods.
For performing the small scale research, the researcher utilised some research methods
which are discussed underneath:
Qualitative research: This is also known as market research method which concentrate
upon getting information by open ended as well as conversational communication. Qualitative
research method is very effective and useful in collecting in depth information. Through this
method researcher will be able to gather more accurate and appropriate information. This
particular methods is designed in such a way which will aids in revealing behaviour as well as
conception of target people in respect to respective topic (Noe and et. al., 2017). Qualitative
research method is consider to useful way to gain in- depth information and understanding about
the topic so that better and appropriate decision could be taken. Some of its sources that is
included in qualitative method are interview, focus group, observation and many more.
4

Quantitative research: This is regarded as a systematized research of phenomena
through accumulating quantifiable information as well as conducting statistical techniques. This
types of research method is very effective and useful for describing the characteristics of
population. In quantitative researcher method, investigator will focus on close ended questions.
This will assist in gather information as well as taking better decision. It gathers information
from existent and potential people with the assistance of sampling methods. Quantitative method
will support researcher in gathering systematic data as well as representing it in numerical form.
There are several methods which can be used for gather information such as surveys,
questionnaire and many more.
In this research, the researcher utilised both methods for accomplishing the investigation
on time and ion efficient manner.
Data collection methods:
There are basically two forms of methods which is utilised for accumulating essential
information which are described below: Primary methods: It is regarded as method through which the data is directly
accumulated from the primary sources (Oladapo, 2014). As this information is not yet
gathered before. In this, information may be accumulated through observation, survey
and others.
 Secondary methods: This is considered as a methods which is already available into
marketplace. Secondary method of data collection can be describe as the way in which
researcher gather data that is already collected in primary data. This particular research
method is not so much expensive. For this research report, different secondary sources
are used in order to gather information such as books and journal, online data and many
more.
In order to collect the accurate and effective information, the researcher utilise the
primary methods as this assists them to accumulate fresh information at lower cost.
Sampling: This is regarded as the method which is utilised into statical analysis where a
pre determined number of observation are consider from a larger population. It is utilised to
sample from large population based on kinds of analysis being conducted. Here, random
sampling is utilised through researcher (Sonnenberg, van Zijderveld and Brinks, 2014). The
sample size taken for this research is 30.
5

Questionnaire: It is regraded as the research instrument which includes a set of questions
or another kind of prompts which intent to accumulate information from participants.
Questionnaire
1. Are you aware about the concept of talent management?
a. Yes
b. No
2.What are the benefits of implementing talent management strategies in an organization?
a. Accomplishing organisational objectives.
b. Improving Cultural Connections and Employee Engagement
c. Retain top talent
3. What are the major strategies of talent management?
a. Reward an recognise right
b. Opportunities for continuous improvement.
4. Do you think, talent management practices assist an organization to enhance its overall
productivity?
a. Yes
b. No
TASK 3
P5. Data analysis.
Theme 1: Concept of talent management.
1. Are you aware about the concept of talent management? Frequency
a. Yes 26
b. No 4
6

Interpretation:
Managing talent is systematised method to find required position, hiring effective
person, developing proficiency and skilfulness of individuals that are suitable for position as well
as retaining them to attain long term organisational objectives. So, as per the above graph, it has
interpreted that most of respondents are aware about the concept of talent management. Among
30 participants 26 are saying yes and rest of them are in favour of NO.
Theme 2: Benefits of implementing talent management strategies in an organization.
2. What are the benefits of implementing talent management strategies in an
organization?
Frequency
a. Accomplishing organisational objectives. 5
b. Improving Cultural Connections and Employee Engagement 9
c. Retain top talent 16
Interpretation:
There are various benefits of implementing talent management strategies such as
accomplishing organisational objectives, retaining proficient talent and others. So, as per the
7
26
4
a. Yes
b. No
5
9 16
a. Accomplishing
organisational
objectives.
b. Improving Cultural
Connections and
Employee
Engagement
c. Retain top talent

above graph, it has been interpreted that the main benefits for executing talent management
strategies is retaining effective talent. As out of 30 respondents 16 are in favour of retain top
talent, 5 are responding towards accomplishing firm's objectives and rest 9 are saying it improves
cultural connection and employee engagement.
Theme 3: Major strategies of talent management.
3. What are the major strategies of talent management? Frequency
a. Facilitating reward and recognise right 11
b. Providing opportunities for continuous improvement. 19
Interpretation:
There are several talent management strategies such as providing opportunities for
continuous improvement, rewarding and recognising right and other. As per the above graph, this
has been interpreted that among 30 respondents, 19 are responding towards opportunities for
continuous improvement and rest are in favour of facilitating rewards and recognise rights.
Theme 4: Talent management practices assist an organization to enhance its overall
productivity.
4. Do you think, talent management practices assist an organization to
enhance its overall productivity?
Frequency
a. Yes 25
b. No 5
8
11
19
a. Facilitating reward
and recognise right
b. Providing
opportunities for
continuous
improvement.

Interpretation:
Talent management practices aids organisation to enhance their whole productivity as
this is helpful in retaining the proficient as well as talented staff which perform their task
effectively (Thunnissen, Boselie and Fruytier, 2013). So, as per the above graph, it has been
interpreted that out of 30 respondents 25 are in favour of this and rest 5 of them are saying no.
P6. Recommendation
This have been recommended that talent management is considered as one of the
essential aspects for entities for selecting most proficient workforce into firm. In this respect, few
types of challenges are faced through firms which are discussed below:
 The senior authority of respective organisation have to concentrate upon continuous
evaluation of its main practices which are performed through them which help them to
eliminate the major gaps in optimistic way.
 Moreover, it is recommended that they has to implement the effective talent management
strategies so that more talented candidates can get retained and enhance organisational
productivity.
TASK 4
P7. Reflection
While performing respective research, I have learned the ways of accumulating effective
information which aids to accomplish expected objectives. This allow me to gather essential type
of data through utilising several types of techniques which aids me to do research efficaciously.
Moreover, I also used the secondary sources to obtain information that aids me to improve my
understanding level which is so much crucial to develop the perception as it is vital for remaining
9
25
5
a. Yes
b. No

competitive within market area. In addition to this, there are few gaps which are identified into
my performance such as time management, inappropriate communication and others. Therefore,
this is required to focus on these skills for obtaining positive results.
Performance review
How well did the project go?
As I can able to accumulate vital information and competency so the project goes well.
What changes or developments took place which went differently from the initial
project management plan?
The modification as well as development took place while performing this project is cost,
procedures and time which is crucial for project as well as distinguish from initial project
management plan.
How good were your project outcomes?
My project outcomes is good in respect of talent management strategies. In this context,
collection of candidates are vital for entities so that I become competent to collect crucial
ways to choose individuals.
Was the project useful for the hospitality organisation?
Yes, the project was useful for the hospitality entities as it is mainly focused towards
serving individuals for which the proficient workforce is needed.
Does it support the way that an organisation can perform in a sustainable way?
YES, this support the ways that an entities may able to perform in sustainable manner.
Did you learn anything from the project management process?
Yes, I learned various things from the project management procedures such as the work are
to be done in systematized way, risk are to be reduced through various strategies and each
task are to be accomplished at certain time duration.
How valuable is the project management process as a tool for supporting your own
learning or performance?
The project management procedures is considered as a valuable tool in respect of
supporting my own learning and performance as aids me to plan the work and perform
accordingly for accomplishing the task in appropriate and efficacious way.
10

CONCLUSION
As per the above report, this have been concluded that talent management strategies are
essential within service industry as this aids them to retain the proficient workforce within
entities. Moreover, project management plan are prepared to know about the resource, cost, risk
and others that occurs which performing research. For effective time frame, WBS and Gantt
Chart is used. In addition to this, for accumulating the appropriate data primary sources are used
to obtain fresh information and be competitive into market area.
11

REFERENCES
Books and journal
O’Connor, E. and Crowley-Henry, M., 2015. Exclusive talent management, perceived
organizational justice & employee engagement: Bridging the literature. In University
Forum for Human Resource Development Conference University College Cork, Ireland.
Bhatt, K., 2015. Developing and sustaining intellectual assets of an organization through talent
management: an analytical study of private sector insurance companies of Gujarat state.
BAT, M. and YALÇIN, M., 2015. AN EVALUATION OF TALENT MANAGEMENT FROM
AN ORGANIZATIONAL PERSPECTIVE: THE CASE OF VODAFONE. Global
Media Journal: Turkish Edition. 6(11).
Nazari, K., Akbari, P. and Veismoradi, A., 2015. Talent Management and Recruitment
Strategies. Mediterranean Journal of Social Sciences, 5(20), pp.3085-3090.
Mahfoozi, A. and et. al., 2018. Developing a talent management model using government
evidence from a large-sized city, Iran. Cogent Business & Management, 5(1),
p.1449290.
Nosh Abadi, M. F. and et. al., 2015. Talent management and maintaining talented human
resource: a case study in Kashan University of Medical Sciences. European Online
Journal of Natural and Social Sciences: Proceedings. 2(3 (s). pp.pp-3446.
Oppong, N. Y. and Gold, J., 2016. Developing local managers in the Ghanaian mining industry:
an indigenous talent model. Journal of Management Development, 35(3), pp.341-359.
Rao, A. G. S., 2017. Talent Management An ongoing issue with Higher Educational Institutions
in India. International Journal of Engineering Technology Science and Research,
IJETSR, www. ijetsr. com, ISSN. pp.2394-3386.
Online
What is Talent Management? Definition, Strategy, Process and Models. 2019. [Online].
Available Through:<https://www.hrtechnologist.com/articles/performance-
management-hcm/what-is-talent-management/>
12