The Impact of Equality and Diversity at Workplace

This research project focuses on analyzing the effectiveness of managing cultural diversity in the context of increasing organizational performance. The chosen business for this study is Marks and Spencer, a British global organization. The aim is to determine the significance of managing equality and diversity in improving employee performance and identify measures for promoting employee engagement. The research methodology includes data collection through surveys and analysis through thematic analysis. The findings will provide insights into the impact of equality and diversity on business performance.

Research Project

Table of Contents
Title of the Research .......................................................................................................................1
Chapter 1 Introduction ....................................................................................................................1
Chapter 2: Literature review ...........................................................................................................5
Chapter 3: Methodology .................................................................................................................6
Chapter 4 Data Collection and Analysis .........................................................................................8
Chapter 5: Conclusions and Recommendations ...........................................................................18
Chapter 6: Personal Reflective Statement......................................................................................19
References .....................................................................................................................................21

Title of the Research
The impact of equality and diversity at workplace.
Chapter 1 Introduction
1.1 Research Proposal
(i) Research project description
The current examination aim to analysing the effectiveness of assisting cultural diversity
in context of increasing organisational performance. Therefore, managing cultural diversity for a
business to develop their performance at market place. Organisational diversity is refers to be the
assortment of sameness among individuals in a organisation (Benn, Edwards and Williams,
2014). Diversity within workplace encompasses over race, gender, ethnic group, religion, age,
status, sexual orientation and so on. In the present study, Marks and Spencer is the chosen
business, in this particular examination, it is an enormous British worldwide organization, which
is working at worldwide level. It is an enormous open constrained organization and it is
principally established in the time of 1884 by the likely attempts of Michael Marks and Thomas
Spencer. The base office of the business is in London, UK. The businesses principally represents
considerable authority in selling top notch apparel, home items and food items. Despite from
this, the key intentional aspect of the business is to attaining potential progression and
advancement by means of overseeing assorted variety at work environment.
(ii) Research aim and objectives
This characterized to be the most significant region of an examination as it is compelling in
functioning as the foreordained perspective which is powerful in giving appropriate help to the
general examination in right way to draw legitimate and dependable result (Berry, 2011). The
key aim and objectives of this current investigation are described as beneath: :
Research Aim
To determine the effectiveness of Managing cultural diversity in context of increasing
organisational performance. A case study on Marks and Spencer.
Research Objectives
The key objectives of this present analysis are associated as under:
• To explore idea about the concept of equality and diversity in the terms of business.
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• To access the significance of managing equality and diversity in improvising the
performance of employees at workplace.
• To analyse the potential influence of equal and diverse workforce over the
performance of Marks and Spencer.
• To identify the measures that can be effective for Marks and Spencer in promoting
employee engagement at workplace.
Research Questions
The questions of this present investigation are described as below:
• What is the concept of equality and diversity in the terms of business?
• What are the significance of managing equality and diversity in improvising the
performance of employees at workplace?
• Which kind of influence does equal and diverse workforce has over the performance
of Marks and Spencer?
• What measures can be effective for Marks and Spencer in promoting employee
engagement at workplace?
(iii) Reasons for choosing this research project
The chose examination is consolidates on deciding the viability of Managing cultural
diversity in setting of expanding business execution. In this way, it is a more extensive territory
of exploration worry, as it is altogether actualized to send the substance of balance and assorted
variety inside an association (Daim and et. al., 2012). Another goal of leading this examination is
the individual acknowledgment of the examiner as the scientist needs to investigate own thought
and abilities concerning the picked investigation territory. In this way, the assessment will be
strong in executing future examination in progressively at risk way (Verburg, Bosch-Sijtsema
and Vartiainen, 2013). This examination is fundamentally considered in light of the fact that in
current present day authoritative condition endeavors are for the most part confronting the issue
of correspondence and assorted variety at work place, which is requires to be settled and this
investigation is adequate in executing engaging examination over this current examination
territory. Furthermore the existing exploration is mainly executed because it is a most common
periodical that is significantly countenance through the organisation and the present exploration
helps the analysis in providing suitable information to overcome the issue in appropriate manner
(Dozier, Grunig and Grunig, 2013).
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(iv) Activities and timescales
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Chapter 2: Literature review
2.1 Introduction
Literature review for the most part defined as the significant area of an exploration as it is
effectual in creating top to bottom examination which in turns in making hypothetical structure
and helps the whole examination in critical way to drawn legitimate and solid result (West,
2012). In this current exploration examination, suitable investigation is being led over the
territory of effectively assisting cultural diversity in the manner of improvising the operations of
the business (Fowler, 2013). Consequently, this zone is fundamentally incorporates on secondary
sources as in this information has been principally accumulated through optional sources for
example books, diaries, distributed articles, etc.
2.2 Literature review
From the views expressed by Nitisha, 2017, equality mainly originates through equalize,
aqueous and equalities. Therefore, equality is about ensuring which every individual has an equal
opportunity to make the most of their lives and talents. Furthermore, equality is termed to be an
effective opportunity to ensure that each individual has an equal opportunity to develop the most
of their lives and talents (Gibbs, Rozaidi and Eisenberg, 2013). Diversity is different from
equality, thus diversity is also an important aspect for study which assumes an essential work in
the turn of events and achievement of business. Thusly, average assortment is prevalently
incorporates over the component of ethnicity, sexual course, race, money related states, physical
limit, age, political or exacting conviction. In this way, these two are powerful in influencing the
working of the business (Hislop, Bosua and Helms, 2018). With regards to business equality and
diversity are requires to be keep up by the organizations in regard to executing compelling
business activities that help the business in attaining the progressive growth.
According to the views analysis of Angel Sharma, 2016, overseeing equality and diversity is
central for the organizations to attain potential edge within market. With regards to business,
representatives are the key resource and it is significant for the business to deal with their
workers by means of keeping up balance and assorted variety at working environment to create
execution of workers at work environment (Holmes and Stubbe, 2015). Accordingly, higher
commitment of workers are basic for the business to accomplishing higher development and
maturation within market. There are assorted significance that are developed through managing
equality and diversity at workplace, thus businesses are improvising their operations and
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progression, businesses are also get international access, effective decision making, collaborative
workforce etc. Are recognised to be the key significance of the business (Kapoor and Solomon,
2011). Furthermore, Marks & Spencer is a large retailer firm which has its operations all around
the globe, thus the key concern of M&S is to achieving significant development and progression
at market via maintaining equality and diversity within an organisation, thus management of
equality and diversity is essential for the businesses to promoting equal and diverse workforce at
market place. Effective management of equality and diversity are essential for an orgasnaition to
manage systematic execution of operations that are significant for a business to moving ahead in
right manner to reaching at the key results (Yoder-Wise, 2014).
According to the opinion analysis of Starlene M. Simons and Kimberly N. Rowland, 2011,
Diversity and diverse integration observations into a business is appropriate in the globe of
moving segment examples and work rehearses. Diversity is critical for the business to oversee
different culture, abilities, experience which causes the organizations to help their tasks in right
way with building up the commitment of representatives at working environment. Along these
lines, correspondence and assorted variety have significant impact effect over the tasks and
movement of the business. Be that as it may, uniformity and decent variety has positive effect
over the movement of the business, in this way, it is major for a business to oversee fairness and
assorted variety at work environment to build up their tasks at commercial centre (Leonardi,
Huysman and Steinfield, 2013).
Chapter 3: Methodology
3.1 Research Approach
An investigation approach is characterized to be the most significant zone of an
examination philosophy as it is viable in assisting the entire examination in appropriate manner
to drawn substantial and solid result. This zone of exploration is for the most in comprise over
deductive and inductive exploration tools as the selection relies upon the information which are
amassed to help an assessment in accurate way. In the flow research work, deductive
examination approach has been actualized by the investigator as to conducting detailed analysis
over the area of determine the effectiveness of assessing cultural diversity in relation of
developing business operations. Therefore, deductive appropriate is mainly suitable for
quantitative analysis (Marquardt, 2011).
3.2 Methodologies:
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An examination procedure is characterized as the way through that examiner is definite
quantity to implement assessment, consequently it is a way that is noteworthy in actualizing the
entire examination in right way by means of the determination of reasonable techniques and
methods (Newman and et. al., 2011). In the current examination investigation dependent on
actualising the significance of assisting diversity in relation to developing the entire business
actions, appropriate choice of methodology depend on researcher, Thus, this section
encompasses on qualitative or quantitative investigation methods, therefore the suitable choice is
made through the assistance of the information that are gathered to overcome the chosen
investigation issue. In this manner, with regards to this current investigation quantitative
examination is being applied as it is noteworthy is coordinating the investigation in right way
with the aggregating of data in numeric numbers and original facts, thus this is he suitable
selection for this present analysis to drawn valid and reliable results (Noe and et. al., 2017).
(i) Sampling
Information analysing is on a very basic level apparent to be the clarification of picking the
most sensible example or individual from the first populace, along these lines the suitable
information sampling is reproduces from the first populace (Nonaka and et. al., 2014). This
section incorporates over probabilistic and non-probabilistic information testing techniques.
Along these lines, with respect to this current assessment work, examining has been superior via
random sampling instrument from the probabilistic sampling tool; subsequently, it termed to be
the efficient tool to deal with sewing data in relation to an examination district. The model size
for this assessment is 20, as it is adequate to aggregate significant data.
(ii) Data analysis
Data analysis is significant to evaluate the information to drawn valid and reliable result to
resolve the investigation issue in appropriate way. In this current examination work information
has been analyse through picking thematic investigation as it is appropriate for study as right
now work over the inquiries of questionnaire (Pemsel and Wiewiora, 2013).
(iii) Cost, access and ethical considerations
In execution of assessment it is critical for analyst is to reckon cost, access and morals at
their need as it is fruitful for inspector to continue a significant manner. An investigator requires
to precede the morals in method of giving consent to participants, guarantee participants in
relation to the security, administering mystery of information, etc. In like manner, pro moreover
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supervise cost and capital for the effective implementation of research practices and besides
accumulate data via the legitimate areas to legitimize the issue in genuine way.
Chapter 4 Data Collection and Analysis
4.1 Data collection
An investigation depends on social event significant data, therefore this area is in-corporate
over essential and optional parts of examination and with regards to this current research area,
both essential and auxiliary devices are practically implemented through the analyst as these two
are reasonable in helping by and large work in right way (Pike and Page, 2014). primary
examination is compelling in directing dissecting for get-together direct data as in this,
information has been assembled through executing survey with the assistance of developing
survey as it is suitable in social event data from the more extensive territory. On the opposite
side, secondary assessment relies upon secondary aspects like books, journals, dispersed and
non-circulated articles, and so on, subsequently this is reasonable in coordinating speculative
information that helps in working up the perception as per a specific district (Pinjani and Palvia,
2013).
Questionnaire
Name:
Age:
Gender:
Email:
Q1) Do you have a fitting comprehension with respect to the conceptualisation of cultural
diversity with regards to business?
Yes
No
Q2) Do you believe that, keeping up assorted variety is basic for a business to act of developing
of their operations?
Yes
No
Q3) According to you, what are the fundamental essentialness for overseeing equity and decent
variety in extemporizing the presentation of representatives at working environment?
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Effective decision making
Collaborative workforce
Increase in productivity
Easy international access
Q4) According to you, what advantages are picked up by Marks and Spencer in overseeing social
assorted variety at work environment?
Systematic business execution
Increase in employee engagement
Equality at workplace
Developing business performance
Q5) according to your view, where way equality and diversity influences the movement of a
business?
Positive
Negative
Neutral
Q6) According to you what difficulties are for the most part looked by the Marks and Spence in
overseeing social assorted variety at working environment?
Ethnic and culture difference
Language differences
Lower employees connectivity
Q7) According to your view, what compelling measures can be select by Marks and Spencer
advancing worker commitment at working environment?
Motivating employees
Suitable employee training
Equality at workplace
Appropriate Leadership
Q8) According to you, proper administration of assorted variety helps Marks and Spencer in
extemporizing commitment of their representatives at work environment?
Yes
No
Q9) Provide some suggestions as per your own experience to develop the engagement of
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employees at workplace to attain higher growth and success.
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4.2 Data analysis, presentation and discussion
Thematic Analysis
Theme 1) Individual are probably aware about the conceptualisation of cultural diversity in the
context of business.
Q1) Do you have a fitting comprehension with respect to the conceptualisation
of cultural diversity with regards to business?
Frequency
Yes 19
No 1
Interpretation:
In the existing examination the investigation is being implemented on the region of
breaking down the comprehension concerning the conceptualisation of culture diversity in
relation to organisation, in this manner, in this study is implemented around 20 participants and
out of that 19 individuals are in favor with the announcement as they know about the idea of
social assorted variety and leftover are not in favor with the equivalent.
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Theme 2) Maintaining diversity is essential for a business to improvisation of their performance.
Q2) Do you believe that, keeping up assorted variety is basic for a business to act
of developing of their operations?
Frequency
Yes 18
No 2
Interpretation:
As per the point by point exploration of the investigation is being deciphered that, 18 out
of 20 people are in concern through this announcement, subsequently they said that keeping up
assorted variety is basic for a business to impromptu creation of their exhibition. Along these
lines, leftover people are not in favor with tantamount to they are not in worry through the
announcement according to their view, Maintaining decent variety isn't fundamental for a
business to extemporization of their presentation.
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Theme 3) Here are multiple important for assisting equality and diversity in modify the
performance of workers within organisational environment.
Q3) According to you, what are the fundamental essentialness for overseeing
equity and decent variety in extemporizing the presentation of representatives at
working environment?
Frequency
Effective decision making 5
Collaborative workforce 8
Increase in productivity 3
Easy international access 4
Interpretation:
As per the clear examination of the preceding provided chart it is being evaluated that,
here are various criticality for overseeing equity and diversity in extemporizing the
demonstration of employees at working environment, in this manner 5 out of 20 individuals are
agreeable to compelling dynamic,. 8 individual are worry with communitarian workforce, 3
respective are appurtenant of increment in efficiency and leftover are accordant to simple global
access. Along these lines, these are the key significance of overseeing uniformity and decent
variety.
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Theme 4) Multiple advantageous which are attained through Marks & Spencer in negociate
cultural diversity at workplace.
Q4) According to you, what advantages are picked up by Marks and Spencer in
overseeing social assorted variety at work environment?
Frequency
Systematic business execution 6
Increase in employee engagement 5
Equality at workplace 5
Developing business performance 4
Interpretation:
According to the point by point examination of the overview report it has been
distinguished that, Marks and Spencer are achieved a great deal benefits through overseeing
equity and assorted variety at working environment, subsequently 6 out of 20 individuals are
agreeable to methodical business execution, 5 are supportive of increment in worker
commitment, other 5 individuals are go with balance at work environment and remaining
individuals are go with the choice of creating business execution.
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Theme 5) In different manner equality and diversity affects the progression of a business.
Q5) according to your view, where way equality and diversity influences the
movement of a business?
Frequency
Positive 15
Negative 2
Neutral 3
Interpretation:
As demonstrated by the point by point examination of the endeavor it has been evaluated
that, 15 out of 20 people said that correspondence and better than average assortment has
valuable impact over the assignments and limit of the business and 2 people are not in stress with
the comparable and remaining are non-divided about proportionate to they are not giving any
discussion on the equal.
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Theme 6) There are assorted challenges that are mainly faced by the Marks & Spence in
managing cultural diversity at workplace.
Q6) According to you what difficulties are for the most part looked by the Marks
and Spence in overseeing social assorted variety at working environment?
Frequency
Ethnic and culture difference 8
Language differences 5
Lower employees connectivity 7
Interpretation:
From the bare essential assessment of the undertaking it has been settled that, here are
various challenges that are mainly looked by the Marks and Spence in overseeing social assorted
variety at working environment. 8 out of 20 individuals are agreeable to ethnic and culture
contrasts, 5 people are go with the alternative of language distinction and leftover people are
strong of lower agent organize.
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Theme 7) There are different effective measures that can be opt by Marks & Spencer promoting
employee engagement at workplace.
Q7) According to your view, what compelling measures can be select by Marks
and Spencer advancing worker commitment at working environment?
Frequency
Motivating employees 5
Suitable employee training 6
Equality at workplace 4
Appropriate Leadership 5
Interpretation:
From the execution of the survey report it is being analysed that, here are assorted
effective measures that can be opt by Marks & Spencer promoting employee engagement at
workplace. 5 out of 20 people are in concern of motivating employees, 6 individual are go with
suitable employee training, 4 responsive are in concern of equality at workplace and leftover
participants are in concern of appropriate leadership.
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Theme 8) The appropriate management of diversity helps Marks & Spencer in improvising
engagement of their employees at workplace.
Q8) According to you, proper administration of assorted variety helps Marks and
Spencer in extemporizing commitment of their representatives at work
environment?
Frequency
Yes 17
No 3
Interpretation:
As per the unmistakable investigation of the task it is being resolved that, 17 out of 20
individuals are agreeable to the explanation that suitable administration of decent variety helps
Marks and Spencer in extemporizing commitment of their representatives at work environment
and staying individual are not in favor with the equivalent.
Chapter 5: Conclusions and Recommendations
5.1 Conclusions
From the itemized examination of the task it has been inferred that, correspondence and
decent variety are two fundamental angle that are basic for a business to oversee to accomplish
higher development and achievement. Moreover, social decent variety is a vital angle which is
requires to be oversees by the organizations for maintaining skills, talent and opportunities at
workplace as people from diversified area and culture are able to conduct business operation in
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progressively at risk way. Moreover, the administration of decent variety is likewise useful in
advancing commitment of representatives at working environment. From the point by point
assessment of the undertaking it has been reasoned that, equity and decent variety are two
fundamental viewpoint that are basic for a business to oversee to achieve higher development
and achievement. Also, social assorted variety is a critical angle which is requires to be oversees
by the organizations for looking after abilities, ability and openings at work environment as
individuals from differentiated zone and culture can lead business activity in increasingly at risk
way. Moreover, the administration of decent variety is likewise useful in advancing commitment
of representatives at work environment. From the organized evaluation of the endeavor it has
moreover been settled that, culture grouped assortment has direct constructive outcome over the
undertakings and development of the business, in this way social decent variety is should be
overseen at work environment for the expectation of building up the commitment of the
labourers at working environment and builds up the general activities and movement of the
business.
5.2 Recommendations
As indicated by the definite examination executed over the territory of deciding the viability
of Managing social decent variety in setting of expanding authoritative execution, it has been
prescribed to the organizations that, the administration and the more significant position
authority of the firm ought to know about the noteworthiness of overseeing fairness and assorted
variety and manage them efficiently to enhance their overall operations at market place. Marks
& Spence is a large British retailer firm and as to maintaining its effective brand image in the
market the company should hire people from diversified areas with lot of talent and skills
therefore, it is effective for a business to attain growth and also develops the engagement of the
employees at workplace. In addition to this, Marks and Spenser should also give equivalent
chances to their workers in regard to building up their activities. Besides, M&S should actualize
strategies that are viable in overseeing assorted variety and correspondence at work environment
as it is required for a business to improve their activities at commercial center.
Chapter 6: Personal Reflective Statement
6.1 Reflect on the research methods used in your project.
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I am especially fulfilled to get a chance to execute an examination over the region of
deciding the viability of Managing social decent variety in setting of expanding authoritative
execution, in this way, it is a wide scholarly composing which is viable for me in investigating
my own just as expert capacity. From the investigation examination, it has likewise been
assessed that, right now I have been seen that, right now, quantitative research has been chose to
be the best method for directing examination over the picked area of work. In this manner,
deductive research approach is executed by the examiner as it is huge for creating appropriate
speculations and theory. Besides, essential exploration is executed by methods for drove review
on the contrary side, auxiliary sources like books, journals, articles, etc. Are appropriate in
planning composing study.
6.2 Consider research methods that could have been used.
Particular assessment of the endeavour, primary examination is developed through the
assistance of review as it is best sources to accumulate important data which are remarkable for
assisting the general work in efficient manner. Close by this there are distinctive contraptions
like meeting, perception, centre gathering, etc. To develop fundamental assessment and around
every one of them meeting could have been acknowledged by the researcher as it is the most
elective wellspring of study, the basic explanation behind not utilizing this source is that it is cost
eating up in nature as it depends upon an individual social event ground.
6.3 Areas for further research
This investigation is useful for me in directing me the best approach to build up my
abilities of scholastic composition, hence I can now increasingly ready to execute look into in
progressively compelling way. Besides, this examination is likewise useful for me in directing
my expert capacity which would be powerful for me in achieving development in my vocation.
This investigation basically compelling for me attempting my successful investigation identified
with the similar area in progressively powerful way as I am having enough acknowledgment to
assemble data through the most appropriate sources.
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