Research Project Assignment - Benefits and Risks of Offshoring and Outsourcing
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Added on 2020-10-05
Research Project Assignment - Benefits and Risks of Offshoring and Outsourcing
Added on 2020-10-05
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Research Project
Table of ContentsCHAPTER 1: INTRODUCTION....................................................................................................1Overview of research..............................................................................................................1Background of research..........................................................................................................1Research aim:.........................................................................................................................2Research Objectives: .............................................................................................................2Research questions:................................................................................................................2Rationale of research..............................................................................................................2CHAPTER 2: LITERATURE REVIEW.........................................................................................2Concept of offshoring and outsourcing..................................................................................3Benefits of outsourcing and offshoring upon operation of Three..........................................3Risks of outsourcing and offshoring upon operation of Three Ltd.......................................4Different ways through which Three can easily overcome risks of outsourcing and offshoringupon operation........................................................................................................................4CHAPTER 3: RESEARCH METHODOLOGY.............................................................................4Research Philosophy..............................................................................................................5Research Approach.................................................................................................................5Data collection........................................................................................................................5Time Horizon..........................................................................................................................6Data analysis...........................................................................................................................6Sampling.................................................................................................................................6Research limitation.................................................................................................................6Ethical Consideration.............................................................................................................6CHAPTER 4: DATA ANALYSIS AND INTERPRETATION......................................................7CHAPTER 5: REFLECTION AND RECOMMENDATION FOR ALTERNATIVERESEARCH METHODOLOGY...................................................................................................19Reflection ............................................................................................................................19Recommendation of alternative research methodology ......................................................19CHAPTER 6: CONCLUSION......................................................................................................20REFERENCES .............................................................................................................................21
APPENDIX ...................................................................................................................................22Research Proposal Form......................................................................................................22Research Ethics approval form.............................................................................................30
Title: To analyse benefits and the risks of offshoring and outsourcing upon operation of anorganisation. A study on Three Ltd. CHAPTER 1: INTRODUCTIONOverview of researchOffshoring is consider as an important activity to obtaining the products and servicesfrom one country to another. Mainly, it is related with operational process like supporting,manufacturing, accounting and many more. Along with this, it also takes advantages of costdifferentials through relocating industries from costly nation to the cheaper economics with theaim of sell the goods. Offshoring is not only related to the production of physical goods but alsolinked to the services. It also save money for both seller and consumers as well. On the otherhand, outsourcing is also refers to the activities in which products and services obtained fromthird party firm (Caniato and et. al., 2015). Furthermore, it also consider as a business practicesin which organisation hire other firm and person for executing activities or handling businessoperation. As per current scenario, business organisation outsource services to improve theirperformance level. Apart from this, outsourcing is related with the information technology thatincludes development and programming. It help in establishing the positive image of thecompany at market place and at the same time also provide opportunities to expand theiroperational activities at global level. Background of researchOffshoring and outsourcing play a crucial role in business activities in attaining highergrowth at market place. In this regards outsourcing occur when business pays to the outsidersuppliers towards the services and products. In order to keep their competitive image in marketplace, company needs to hire talented workforce from third party organisation which may helpthem in effectively executing entire business activities in systematic manner. Current researchbased on Three Ltd., is a global brand under which different UMTS based mobile phone networkand broadband internet provider (Deftereos, 2016). Company operate their business in HongKong, Macau, Austria, Denmark, Ireland, Italy and UK as well. It was founded in 2002 with theaim of serving their services to large number of customers in over the world. Along with this, italso provides 3G and 4G services by using its own network infrastructure. 1
Research aim:"To analyse benefits and the risks of offshoring andoutsourcing upon operation of an organisation". A study on ThreeLtd. Research Objectives: To determine concept of offshoring and outsourcing. To identify benefits of outsourcing and offshoring upon operation of Three.To examine risks of outsourcing and offshoring upon operation of Three. To investigate different ways through which Threecan easily overcome risks ofoutsourcing and offshoring upon operation.Research questions:What are the concept of offshoring and outsourcing?What are the benefits of outsourcing and offshoring upon operation of Three?What are the risks of outsourcing and offshoring upon operation of Three?What are the different ways through which Three can easily overcome risks ofoutsourcing and offshoring upon operation?Rationale of researchCurrent research is based on determining the benefits and risk of offshoring andoutsourcing within the operational function of the company. By carry out this research,investigator easily understand and learn more towards the research topic that help them in takingright and reliable results in future (Graham and et. al., 2017). It also support investigator toenhance their skills and knowledge in order to draw a valid conclusion at the end of the research.Along with this, the main purpose of undertaking research for self interest. This will contributein making their skills and knowledge more strong through which they can easily attain positiveoutcomes. CHAPTER 2: LITERATURE REVIEWLiterature review introduces as an essential section of research project. This part ofresearch helps an investigator by providing valid and deep information regarding the study.Literature review is a systematic process which will assist an investigator to gather proper dataregarding the impact of offshoring and outsourcing process on business operations. In this2
section, aims and objectives of study will be address in systematic manner. Along with this,different number of authors have give their opinion regarding the concept and impact ofoutsourcing and offshoring business practice (Gylling and et. al., 2015). Concept of offshoring and outsourcingOffshoring and outsourcing are important part of any organisation due to provideadditional way to increase of their business operations. Both techniques are contributed intoglobalisation to get advantage which is connected with these methods. There are defined bothmethods for clear knowing about the improvement of an organisation is presented below:Offshoring - According to Jonathan Webb, 2017, outsourcing is defining about theinternal activities which move from third party. There are consisting of resettlement oforganisational process from one nation to other. There are consisting those processes which isactually transferable like producing, accounting , supporting etc. The main cause of dispersion tocut down the price of labour cost as well as economic conditions. Outsourcing - As per the opinion of Jeffrey Glen, 2018, it is mainly utilised by companyto spread out their business operations. It is consisting of the process to recruit people fromoutside party and present their services and develop goods. It is mainly presented by staffmembers in past. Benefits of outsourcing and offshoring upon operation of ThreeThere are defined advantages of both methods which is connected with a company in thecondition of availing it to spread out business operations at international level. Benefits of offshoring in Three Ltd. Business Growth - According to the Peter Hammon, 2016, it is one of the majoradvantage that can help to Three Ltd due to apply this method of offshoring in the context ofglobalisation to deduct the cost of labour. Control – It is important advantage which is connected with the utilisation of this methodis about control due to there is no engagement of any third party in reference to conductprocedure of resettlement of the procedure of an organisation. Benefits of Outsourcing to Three LtdGet access to skilled expertise - According to the Gino Lisondra, 2019, Outsourcing isthe procedure to recruiting of skilled expertise who can help to organisation to meet with theirgoals and objectives. 3
Running business 24x7 – Outsourcing of work by Three Ltd from the nation like Japanto provide opportunity in various zone to conduct functions every time. Risks of outsourcing and offshoring upon operation of Three LtdAccording to the Simone Seth, 2010, Offshoring as well as Outsourcing are kind ofbusiness practice. With the help of these methods expand business operations at global level.There are defining offshoring and outsourcing related risk in the reference of Three Ltdpresented below: Cultural Risk – It is presented through different work ethics, varying communicationetiquette and language difference. Three Ltd influence by different types of business success andtheir operations. Operations Risk – Three Ltd face problem of sub par level service quality, disruption ofbusiness, cost or overruns. Compliance risk and information security risk are consist underoperational risk. Different ways through which Three can easily overcome risks of outsourcing and offshoringupon operationThere are identified several ways for Three Ltd to enlargement of their business activitiesat global level - Market Development - According to the Annmarie Hanlon, 2018, market development isan effective strategy for Three Ltd to increase heir business activities. It can occur throughpromoting existing product at new market. Product Development – It is defined as effective plan of action that will support to acompany in their improvement as well as their business activities at international level. Theparticular strategy of Three Ltd launch new product at existing market place. Through differentactivities a business intensify their operations in reference to packaging, improve quality. CHAPTER 3: RESEARCH METHODOLOGYIt is one of the important section of whole research as it provide support to investigator toundertake research activities in systematic manner. As it includes various methodology used byinvestigator to gather relevant data and information from certain sources (Kaur, Singh andMajumdar, 2018). This will improve the chances of attaining positive and reliable outcomes.Mainly, it is a process applied by investigator to make better decision within the research that4
support in attaining set target and objectives in stipulate time frame. In this regards, there aredifferent research methods followed by investigator while executing activities of research. Allthese are as follows: Research PhilosophyIt is related with belief towards the ways and option in which data and information shouldbe gather, analysed and interpreted. With the help of this, investigator can easily collect the rightinformation towards the selected topic and area as well (Liang and et. al., 2016). Mainly, itclassified on the basis of two philosophy such as interpretivism and positivism researchphilosophy:Positivism philosophy- This type of method is related with the view points that is basedin the factual knowledge collect through observation. In this, all the information can easilyinterpretation in objectives basis. As it may aid in improving the chances of drawing a validconclusion. Interpretivism philosophy- It refers to the philosophical in which researcher used groupby diverse approaches including phenomenology and constructivism as well. By this, researchergained valid information and at the same time also improve the chances of attaining positive andreliable results at the end of research (Mihalache and Mihalache, 2016). For carry out this research, investigator will use interpretivism research philosophy as ithelp in gathering subjective information towards the specified research topic and area as well. Research ApproachInductive and deductive are two useful approach of research which is mainly depend onqualitative and quantitative research. For this report, inductive approach of research will beapplied because it helps in collection of reliable data regarding the study. On the other hand,deductive approach is not useful for this project because it take more resources of company. Data collectionThere are two kind of data collection methods including primary and secondary. Underprimary method of data collection, questionnaire is most useful instrument which will be appliedby researcher in accumulation of reliable and valid information regarding the currentinvestigation (Modarress, Ansari and Thies, 2016). In case of secondary method, books,5
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