Challenges Faced by HR Department in Talent Management Practices due to COVID-19

This research aims to analyze the challenges faced by the HR department in talent management practices as on the job and off the training due to COVID-19. The study focuses on Attendant Fitzrovia, a café in London, UK, and provides recommendations for effective business operations during the pandemic.

Research
Project
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Contents
INTRODUCTION.......................................................................................................................................4
Overview of Research.............................................................................................................................4
Background of Research..........................................................................................................................4
Rationale of Research..............................................................................................................................4
Research Aim..........................................................................................................................................5
Research objectives.................................................................................................................................5
Research question....................................................................................................................................5
LITERATURE REVIEW............................................................................................................................6
RESEARCH METHODOLOGY................................................................................................................9
Research Philosophy.............................................................................................................................10
Research Approach................................................................................................................................10
Research Strategy..................................................................................................................................10
Research Choice....................................................................................................................................10
Time horizon.........................................................................................................................................11
Data collection.......................................................................................................................................13
CONCLUSION.........................................................................................................................................27
REFRENCES............................................................................................................................................28
RESEARCH PROPOSAL FORM.............................................................................................................30
Ethical form...............................................................................................................................................36
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INTRODUCTION
Overview of Research
Talent management is considered as science of adopting and implementing human
resource planning in order to improve value of business as well as to make possible for a firm to
attain its predetermined goal successfully and effectively. It is also considered as planning based
on requirement of human capital for a company in order to meet the need effectively. For
conducting effective talent management a company may conduct training which can be on the
job or off the job (Perold, Bruwer and Hattingh, 2020). The respective research is based on
Attendant Fitzrovia which is a café situated at London, United Kingdom. The researcher of the
project conduct analysis for determining challenges which are faced by respective café HR
department due to the COVID 19 while conduct their talent management practices related to on
the job training and off the job training. By conducting this they want to provide
recommendation to café that how they can conduct business effectively in this paramedic
situation.
Background of Research
In current time whole world is facing paramedic situation i.e. COVID 19 due to which
every nation is facing losses in respect of economy, man power, growth and resources. This is so
because due to respective diseases which is named as CORONA numbers of people around the
world lose their life as well as it also impact on the nation economy badly. Due to this various
peoples facing job loss, less salary and so on. While this every organization is facing issues
related conduct their human resources operations like planning, training, organizing and so on.
From all these one main issues or challenge which is faced by a company is related to providing
training to staffs so that they perform properly (Mhlanga and Ndhlovu, 2020). So researcher of
respective research is conducting research to determine what are challenges faced by HR
department due to COVID 19 in talent management practices as on the job and off the training.
Rationale of Research
The primary objective of conducting this research is to determine the challenges which
are experienced by HR department due to COVID 19 in talent management practices as on the
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job and off the training. This is so because they want to know how COVID 19 is impacting on
the tourism and hospitality sector as well as they also want to determine what challenges faced
by respective industry HR department while conducting talent management practices like
training. Moreover, researcher also want to determine impact of COVID 19 on the café so that
they can provide them recommendations for overcoming in effective as well as appropriate
manner (Schilirò, 2020). In addition to this respective research project manager also conducting
analysis to determine the ways through which challenges which are experienced by HR
department due to COVID 19 while conducting talent management activity can be resolved
properly as well as successfully.
Research Aim
“To analyze challenges which are face by the HR department due to COVID 19 in talent
management practices as on the job and off the training.” A study on Attendant Fitzrovia.
Research objectives
 To review the literature on TM, tourism impacts, and public health issues impacting
tourism
 To understand impact of COVID 19 on cafes.
 To identify challenge which are faced by HR department due to COVID 19 in talent
management practices as on the job and off the training.
 To make recommendations to Attendant Fitzrovia regarding training in light of COVID-
19 and social distancing measures
 To determine ways through which challenges can be resolve that are faced by HR
department due to COVID 19 in talent management practices as on the job and off the
training.
Research question
 What are the Tourism Management, tourism impacts, and public health issues impacting
tourism?
 What are the impacts of COVID 19 on cafes?
 What are the challenges which are faced by HR department due to COVID 19 in talent
management practices as on the job and off the training?
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 What are the recommendations to Attendant Fitzrovia regarding training in light of
COVID-19 and social distancing measures?
 What are the ways through which challenge can be resolve that are faced by HR
department due to COVID 19 in talent management practices as on the job and off the
training?
LITERATURE REVIEW
The most important aspect of the project is the creation of profound theoretical structure
which allows experimental work to accomplish truthful and accurate results. Secondary sources
are mainly used for literature review and thus the experimental work is not analyzed.
Publications, articles, journals, academics and others are secondary sources used in data
collection. Major purpose of literature review is to research the views of past writers in order to
highlight a particular topic (Bagnera, Steinberg and Edition, 2020). In Literature review,
examines in depth the purpose of knowledge. These data are gathered via consistent and valid
online sources. There has been information collected through the secondary sources about to
analyze challenges of COVID- 19 on the talent management practices, specifically training.
To review the literature on TM, tourism impacts, and public health issues impacting tourism
On the basis of Erik van Vulpen (2019) Talent management is explained as methodically
organized and strategic process of getting right onboard talent as well as assesses them to better
capabilities in order to keeping the organizational aims. This is systematic process of determine
vacant position and developing expertise person in order to match position. In times of COVID-
19 crisis, the management of talent always presents certain dichotomies which are focused on
unpredictability. These events start very suddenly, like the current one, but they may end briefly,
but continuous adjustments and lasting effects must be managed. The fact is that in light of the
significant and immediate effects on the people and staff, COVID-19 presents unparalleled
difficulties and expectations to business leaders (Basir-Cyio and et. al., 2020).
As contrary to this, Ishmael Mensah (2020) tourism has always been one of the pandemic
as well as crisis industries hardest hit. Pandemics and disease outbreaks make tourism attractive
to those at risk. To order to reduce or limit spread of viruses, governments usually impose travel
5

restrictions, boundary closures, isolation and social distance controls. The World Health
Organization issues travel alerts to prevent pandemics from entering destinations. Such measures
and media sensationalism in news reports make pandemic targets unattractive. This adds to the
assumption that flights will be cancelled and hotel reservations cancelled. It is advisable for sick
travelers to delay or postpone travel in the regions affected, especially for the elderly tourists and
those with chronic diseases or underlying medical conditions. In international media, tourism in
the public health sector became one of key public faces of COVID-19. Tourism has led to
disease's spread as well as to its effects on every aspect of tourism value or supply chains, due to
the complexity of the tourism network.
To understand the impact of COVID 19 on cafes
On the basis of Shelley Nadler (2020) Coffee is everyday component of the live of people
and for this reason coffee sector in United Kingdom is working hard to deal with impact of
COVID-19. While coffee houses and cafés closed temporarily to support the social distancing
initiatives, or members strive to keep retail product lines available. After months of the closure
because of lock-down of Covid 19, UK hotel sector will reopen tentatively with measures to
social distance. In partnership with Alpro, World Coffee Portal gained insights from 211 UK
coffee houses in order to get a better idea of impact of lockdown and the way to recovery.
As contrary to it Janice Chinna Kanniah (2020) The findings of the Coronavirus effect
show the challenging situation currently facing UK cafes and the confusion about their
businesses' future. 92% of the operators of cafes closed all (82%) or certain (10%) venues
temporarily. 87 percent said they suffered from coronavirus pandemic. In response to Covid 19
pandemic, most of the coffee store operators have changed their models or structures: 70%
changed to takeaway alone, 67% reduced operating hours, 57% reduced menu and 53% to cash-
free payment at all (Bikson and et. al., 2020). In the opinion of 3 out of 4 participants, the
pandemic would have a major short-term impact on their company and 35% believe this will
take two or more than years for company to begin to recover.
To identify challenge which are faced by the HR department due to COVID 19 in talent
management practices as on the job and off the training
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According to opinion of Tim McElgunn (2020) COVID-19 disrupting the businesses and
this impact on the human resource department in the talent management related practices. There
are some challenges faced by HR due to the COVID-19 mention below:
Talent acquisition and retention remains critical- While COVID-19 pandemic is
becoming ever clearer in its devastating economic effects, businesses and whole sectors are
losing employees and freezing. In early stages of eventual recovery, this may entail heavy
emphasis on contractors or temp staff. But the reputation of the companies among the candidates
will rely on the treatment they receive in the course of this crisis (Biron and et. al., 2020).
Higher total compensation demands- The employees are under constant pressure to
give themselves and their employees with good care. Employees won't hesitate to speak about
the situation when they believe like your reward is not equal. Workers reported that pay is the
main factor in their overall work satisfaction. It presents complex situation for manager with a
job that includes keeping the customers motivated while maintaining low costs.
Nurturing culture gets more challenging in dispersed workplaces- Culture is
vulnerable when the decisions are made on financial survival takes precedence over nearly all
else in times of crisis. Unfortunately, culture can also be automated and there really is no
technological solution which can preserve and improve corporate culture. The resources that
work are employee engagement, continuous contact and proven leadership dedication to the
community (Caligiuri and et. al., 2020).
To make recommendations to Attendant Fitzrovia regarding training in light of COVID-19 and
social distancing measures
On the basis of Ken Taylor (2020) Coronavirus 2019 (COVID-19) is respiratory disease
which can spread through individuals. A moderate to extreme respiratory disease has occurred in
patients with signs of fever and cough. Employers and staff may ask what they should do to
avoid the virus spreading in workplace and handle situation. In order to provide the training to
staff members, Attendant Fitzrovia should use the virtual training by enhancement in the
attendance and the registrations for virtual conferences and also podcasts. Firm is searching for
approaches that transform instructor-led training easily in a virtual environment as the training
programs and activities move online. This subject quickly became top of our best-read list of
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articles and was the highlight of well-attended round-table discussion with the Certified
Professionals in Training Management from around globe. It is not a small undertaking to adapt
the training content to morsel-styles, and educational leaders are finding strategies and tactics to
speed up their growth. Augmented reality (AR) for the training and on boarding can assists
workers reach different places in process. Attendant Fitzrovia can use AR to update and upload
handbooks and tutorials, and to save time & money.
As contrary to it Gloria Omale (2020), Social distancing steps are required by Attendant
Fitzrovia which cannot shift their workers from home during pandemic of Coronavirus. Public
health officials encourage "social distancing" as crucial non- pharmaceutical activity to slow
coronavirus spread, but also discreet actions are required to minimize people's behavior and keep
them physically away.
To determine ways through which the challenge can be resolve that are faced by the HR
department due to COVID 19 in talent management practices as on the job and off the training.
On the basis of Leslle Sambor (2020), Resolve the challenged faced through HR
department from COVID-19 in talent management practices as on the job and off the training
will take strategy as well as time. Several measures should take place in context to prepare
workplace for the new protocols that centered around mitigate after impact of COVID-19. There
is a need to Attendant Fitzrovia to develop a contingency plan for the infectious disease and also
response is proactive procedure that mainly used to determine as well as examine potential risks
which future prevent may be pose and also develop preventive measures. Other than this, for the
illness policies and procedures reporting at the time of COVID-19 should be in place. Attendant
Fitzrovi should examine the present procedure in order to incorporate particular rules that
pertaining to situation of coronavirus.
RESEARCH METHODOLOGY
This is systematic analytic technique that was applied in the study area. It includes
theoretical analysis of the body as well as principles relating to the branch of knowledge. It is a
general research technique that assists to explain how an inquiry is to be carried out. Research
onion will be used to perform the research methodology. Research onion via Saunders et.al 2007
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has been developed. The outlined sections should be adequately covered in the development of
the strategy (Cao and et. al., 2020). Different layers included in the research onion mention
below:
Research Philosophy
It is connected to a variety of values that primarily contribute to essence of the truth being
investigated. This explains a researcher’s thoughts and perception. Various philosophies of
research are interpretivism and positivism.
Justification: Positivism philosophy should be used in current research as this analysis is
primarily based on theory, which can easily reproduce and produce the true findings. Another
reason for using this philosophy would be that the observation of auditor is not affected by belief
in an independent approach (Chawathey, 2020).
Research Approach
This applies to useful and efficient data analysis method with two methods, for example
inductive and deductive. These are the different kinds of research approaches that help examine
quantitative and qualitative data. The researcher has been using a deductive approach to carry out
his current dissertation on the challenges which are faced by the HR department due to COVID
19 in talent management practices as on the job and off the training (Khahro and et. al., 2020).
Justification: It promotes the study of quantitative knowledge in less time and efficient
ways as a core goal of the deductive approach to current research. This research is not inductive
in that it is based on qualitative information that resulted in additional time and resources.
Research Strategy
This analysis layer demonstrates how an investigation has been performed. It is useful to
analyze research goals using certain methods of study. Various research strategies are available,
including action research, case studies, surveys, findings, interviews and much more (Marasco
and et. al., 2020).
Justification: The strategy of the questionnaire is used in this research as this is primarily
used in quantitative analysis and empirically analyses the results. These are used mainly by
means of questionnaires to research causative variables among people and their behavior.
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Research Choice
There are three key choices for investigators that are mono, mixed and multi-method
analysis. The mono-method is effective for gathering a single form of data, for example
qualitative or quantitative. Mixing qualitative and quantitative research refers to the mixed
method. The mixed method is similar to multi-method but a difference is that mixed approach
combines research methods to establish a specific set of data, not multi-methods. This is an
efficient decision to use mono method to examine challenges which are faced by the HR
department due to COVID 19 in talent management practices as on the job and off the training
(Prasad and et. al., 2020).
Justification: The key reason behind mono method selection, as only one data form is
included; qualitative or quantitative methodology is applied. The researchers have selected
quantitative research methodology under mono methodology as it assists them to gather the
numerical as well as quantitative data over a short period of time. Other than this, qualitative
approach is not appropriate to conduct this study since qualitative data are required and it does
not help select a large number of samples.
Time horizon
The timeframe for completing the entire project is explained in part of the research
methodology. Two kinds of the time horizons are defined cross-sectional and longitudinal.
Cross-sectional horizon type, where information must be collected, is already identified. Some
type of statistical time period takes extra time in data collection. In research, the researchers
followed cross-sectional time horizons (Raisinghani, 2020).
Justification: The main aim of the cross-sectional time frame is to expand on the current
situation and does not need further time to complete the full research. Furthermore, the
researchers use the Gantt chart to recognize the start and end time period for completing the
research. The Gantt chart is main time management tool which enables researchers to graphically
present each research operation. It includes several activities supporting researchers in
identifying the beginning and end time of investigation.
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Data collection
There are mainly two primary and secondary methods of data collection. Primary data is
defined as information obtained from the different sources e.g. questionnaires etc. or first-hand
information. Secondary data is obtained from the perspective of other investigators or authors
and secondary sources like articles, books, internet sources and some other sources (Shah, 2020).
In an evaluation of primary and secondary data collection, both data sources are used in relation
to the challenges which are faced by the HR department due to COVID 19 in talent management
practices as on the job and off the training. The questionnaire is applied for the collection of
primary data and review of literature is applied for complete the present research.
Data analysis
It is a critical and key process used for analyzing data in qualitative or quantitative terms
by the investigator. The current investigation is based on the collection of quantitative data and
frequency distribution was carried out by the researcher for evaluating this information. This is
an important technique that assists researchers in the development and distribution of frequency
table in a single table. In the analysis of quantitative data within a lesser time, the researcher
benefits from this technique. In present investigation, Ms-Excel was used to make a graph using
each question table related with the title of research (Wang and et. al., 2020).
Sampling
This method has mainly been used in statistical analysis by the large-scale population of
pre-identified observations. This is used primarily for sampling large populations based on the
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type of analysis carried out. 40 employees will be selected using random sampling method
because it will not be biased and all participants will have equal chance.
Ethical considerations
For this purpose, it assists the investigator in completing the whole dissertation in an
ethical or systemic way, an important and necessary aspect of the research methodology. Some
key principles for the ethics of research include reducing risk of harm, getting informed consent,
safeguarding confidentiality and anonymity, avoiding misleading practices, the right to withdraw
and so on. All of these are main research ethics principles which must be followed consistently
as well as ethically by the investigator to perform this work. It helps researchers quickly meet
their targets and study goals (Wang and Wang, 2020).
Questionnaire
Name –
Age –
E mail –
Contact number –
Q1. Are you aware of tourism management and how it gets impacted?
a) Yes
b) No
Q2. What are the factors which show public health issues impact on the tourism of a
nation?
a) Decrease rate of traveler
b) Decrease economy rate
c) Increase expenses for providing medical facilities
d) All of the above
Q3. What are the impacts of COVID 19 around the world?
a) Decrease in economy rate
b) Decrease in tourism business
c) Leads to unemployment
d) Life of individual get disturb
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e) All of the above
Q4. What are the impacts of COVID 19 on the Cafes?
a) Decrease in consumer spending
b) Consumers might change their preferences
c) Decrease in sales and profit
d) All of the above
Q5. What are the ways cafes major adopt for dealing with COVID 19 situations?
a) Change infrastructure for maintaining distance
b) Provide take away facilities
c) Do regular sanitation
d) All of the above
Q6. What are the challenges which are faced by HR department due to COVID 19 in talent
management practices as on the job and off the training?
a) Improper employees interaction and communication
b) Lack of available resources for online training
c) Employee not come office for on the job training
d) Uncertainty take place
e) All of the above
Q7. Is not providing regular on the job and off the job training impact on the performance
of employees?
a) Yes
b) No
c) May be
Q8. What are the recommendations to Attendant Fitzrovia regarding training in light of
COVID-19 and social distancing measures?
a) Change infrastructure for maintain social distance
b) Conduct sanitation process regularly
c) Make necessary that employees mask
d) Do sanitation of customers at entrance
e) Prefer to provide take away facility
f) All of the above
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Q9. What are the good things happen due to COVID 19?
a) Decrease in pollution rate
b) People giving time to family
c) Cleaning hands back in fashion
d) Society/ community togetherness
Q10. What are the ways through which challenge can be resolve that are faced by HR
department due to COVID 19 in talent management practices as on the job and off the
training?
a) Conduct motivational sessions
b) Do regular discussion
c) Provide appraisal
d) All of the above
Q11. Any suggestion for the further improvement…………………………………..…………
……………………………………………………………………………………………………. .
Frequency table –
Q1. Are you aware of tourism management and how it gets
impacted?
Frequency
a) Yes 30
b) No 10
Q2. What are the factors which show public health issues impact on
the tourism of a nation?
Frequency
a) Decrease rate of traveler 7
b) Decrease economy rate 10
c) Increase expenses for providing medical facilities 8
d) All of the above 15
Q3. What are the impacts of COVID 19 around the world? Frequency
a) Decrease in economy rate 7
b) Decrease in tourism business 7
c) Leads to unemployment 6
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d) Life of individual get disturb 8
e) All of the above 12
Q4. What are the impacts of COVID 19 on the Cafes? Frequency
a) Decrease in consumer spending 8
b) Consumers might change their preferences 9
c) Decrease in sales and profit 6
d) All of the above 16
Q5. What are the ways cafes major adopt for dealing with COVID 19
situations?
Frequency
a) Change infrastructure for maintaining distance 7
b) Provide take away facilities 10
c) Do regular sanitation 8
d) All of the above 15
Q6. What are the challenges which are faced by HR department due
to COVID 19 in talent management practices as on the job and off
the training?
Frequency
a) Improper employees interaction and communication 6
b) Lack of available resources for online training 7
c) Employee not come office for on the job training 5
d) Uncertainty take place 9
e) All of the above 13
Q7. Is not providing regular on the job and off the job training
impact on the performance of employees?
Frequency
a) Yes 20
b) No 12
c) May be 8
Q8. What are the recommendations to Attendant Fitzrovia regarding
training in light of COVID-19 and social distancing measures?
Frequency
a) Change infrastructure for maintain social distance 3
b) Conduct sanitation process regularly 7
c) Make necessary that employees mask 6
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d) Do sanitation of customers at entrance 9
e) Prefer to provide take away facility 5
f) All of the above 10
Q9. What are the good things happen due to COVID 19? Frequency
a) Decrease in pollution rate 9
b) People giving time to family 7
c) Cleaning hands back in fashion 11
d) Society/ community togetherness 13
Q10. What are the ways through which challenge can be resolve that
are faced by HR department due to COVID 19 in talent management
practices as on the job and off the training?
Frequency
a) Conduct motivational sessions 9
b) Do regular discussion 7
c) Provide appraisal 10
d) All of the above 14
Data analysis and interpretation
Theme 1 – Aware of tourism management and how it gets impacted
Q1. Are you aware of tourism management and how it gets
impacted?
Frequency
a) Yes 30
b) No 10
30
10
a) Yes
b) No
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Interpretation – By analyzing data which is gathered by respective research project manager
from the 40 employees of Attendant Fitzrovia on is they aware of tourism management and it get
impacted. From the whole audience 30 say that they know about the respective topic but there
are 10 respondents who didn’t have any knowledge about the same. So it is essential for
respective café to conduct session with employees and aware those about the respective concepts
so that they participate in the practices related to that.
Theme 2 – The factors which show public health issues impact on the tourism of a nation
Q2. What are the factors which show public health issues impact on
the tourism of a nation?
Frequency
a) Decrease rate of traveler 7
b) Decrease economy rate 10
c) Increase expenses for providing medical facilities 8
d) All of the above 15
7
10
8
15
a) Decrease rate
of traveler b) Decrease
economy rate
c) Increase
expenses for
providing
medical facilities
d) All of the
above
Interpretation – According to data gather by respective research project manager from 40
respondents there are several factor which show public health issues affect on the tourism of
nation. In respect of this 7 respondents say public health issues decrease in rate of travelers, 10
say it decrease economy rate as well as according to the 8 respondents it will enhance expenses
for providing extra medical facilities. This is so because due to COVID 19 cafes need to change
their infrastructure, conduct sanitation, increase cost due to sanitizer, mask for employees and
many more. In addition to this, according to 15 respondents these all the factors which show
public health issues impact on tourism around the world.
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Theme 3 – The impacts of COVID 19 around the world
Q3. What are the impacts of COVID 19 around the world? Frequency
a) Decrease in economy rate 7
b) Decrease in tourism business 7
c) Leads to unemployment 6
d) Life of individual get disturb 8
e) All of the above 12
7
7
68
12 a) Decrease in economy
rate
b) Decrease in tourism
business
c) Leads to
unemployment
d) Life of individual get
disturb
e) All of the above
Interpretation – By analyzing above mentioned data it can be determine that there are several
impact which are faced by world due to COVID 19 such as according to 7 respondents it
decrease the economy rate. In respect of other 7 it decrease tourism business and 6 day it leads to
unemployment because there are several medium and small companies who are cutting down
their manpower as they didn’t have amount to pay salary. In addition to this according to 8
respondents due to COVID 19 leaving style of every individual around the world get disturb as
well as according to 12 these all the impact of COVID 19 which is experienced by world.
Theme 4 – The impacts of COVID 19 on the Cafes
Q4. What are the impacts of COVID 19 on the Cafes? Frequency
a) Decrease in consumer spending 8
b) Consumers might change their preferences 9
c) Decrease in sales and profit 6
d) All of the above 16
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8
9
6
16
a) Decrease in
consumer spending b) Consumers
might change their
preferences
c) Decrease in sales
and profit d) All of the above
Interpretation – According to data gathered by researcher from 40 respondents to know what
they think about the impact of COVID 19 on cafes. In respect of 8 they think due to respective
paramedical situation there is decrease in consumer spending and according to 9 COVID 19
leads to change in the preferences in consumer as they more prefer to cook food by themselves
and avoid outside foods. In addition to this, 6 say it leads to decrease in sales as well as profit of
cafés around the world and in respect of leftover 16 respondents it will leads to all the above
mentioned impacts.
Theme 5 – Ways cafes major adopt for dealing with COVID 19 situations
Q5. What are the ways cafes major adopt for dealing with COVID 19
situations?
Frequency
a) Change infrastructure for maintaining distance 7
b) Provide take away facilities 10
c) Do regular sanitation 8
d) All of the above 15
7
108
15
a) Change
infrastructure for
maintaining
distance
b) Provide take
away facilities
c) Do regular
sanitation d) All of the above
20

Interpretation – By conducting analysis of data which is gathered from 40 respondents by
respective research project manager to determine ways through which café can deal with COVID
19 situations. In respect of this 7 respondents said that café must change their infrastructure in
order to maintain social distancing as well as according to 10 respondent’s researcher mast
provide take away facilities to customers. In respect of 8 respondents café need to do regular
sanitation process so that they can minimize or avoid risk of COVID 19. Moreover, in respect of
15 respondents all these ways need to consider by café in order to avoid COVID 19.
Theme 6 – Challenges which are faced by HR department due to COVID 19 in talent
management practices
Q6. What are the challenges which are faced by HR department due
to COVID 19 in talent management practices as on the job and off
the training?
Frequency
a) Improper employees interaction and communication 6
b) Lack of available resources for online training 7
c) Employee not come office for on the job training 5
d) Uncertainty take place 9
e) All of the above 13
6 7
59
13
a) Improper
employees
interaction and
communication
b) Lack of available
resources for online
training
c) Employee not
come office for on
the job training
d) Uncertainty take
place
e) All of the above
Interpretation – By analyzing information gather by researcher of respective project from 40
respondents on determining challenges which are faced by HR department due to COVID 19 in
talent management practices like on the job and off the job training. According to the 6
respondents HR management faced issues related to employee’s interaction and communication
as well as in respect of 7 they experience it because of lack of availability of resources for online
training. 9 say they go through challenge because employees not come office for attaining on the
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job training due to COVID 19. According to 9 due to COVID 19 uncertain situation may occur
like lockdown as well as according to 13 respondents these all challenges are faced by HR.
Theme 7 - Providing regular on the job and off the job training impact on the performance
of employees
Q7. Is not providing regular on the job and off the job training
impact on the performance of employees?
Frequency
a) Yes 20
b) No 12
c) May be 8
20
12
8
a) Yes
b) No
c) May be
Interpretation – Researcher of respective project gather information from employees to know
what they think about conducting regular on the job training and off the job training impact on
their performance. In respect of 20 respondents, yes on the job as well as off the job training
impact on their performance whereas according to the 12 respondents they didn’t think the same.
On the other hand there are 8 audiences who say may be it will impact on their performance.
Theme 8 – Recommendations to Attendant Fitzrovia regarding training in light of COVID-
19 and social distancing measures
Q8. What are the recommendations to Attendant Fitzrovia regarding
training in light of COVID-19 and social distancing measures?
Frequency
a) Change infrastructure for maintain social distance 3
b) Conduct sanitation process regularly 7
c) Make necessary that employees mask 6
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d) Do sanitation of customers at entrance 9
e) Prefer to provide take away facility 5
f) All of the above 10
a) Change
infrastructure for
maintain social
distance
b) Conduct
sanitation process
regularly
c) Make necessary
that employees mask
d) Do sanitation of
customers at
entrance
e) Prefer to provide
take away facility f) All of the above
Interpretation – In respect of information gather by project manager from 40 respondents in
order to know recommendation for Attendant Fitzrovia in order to light of COVID 19 and social
distancing measures, 3 say that café need to change their infrastructure for maintaining social
distancing. 7 think café need to conduct regular sanitation process as well as according to 6 they
need to make necessary that employees must wear mask and according to 9 they need to do
sanitation of customers at the entrance. In addition to this, in respect of 5 respondents Attendant
Fitzrovia need to provide take away facilities for avoiding contact as well as according to 10 they
need to follow all these measures for lighting COVID 19 as well as social distancing.
Theme 9 – Good things happen due to COVID 19
Q9. What are the good things happen due to COVID 19? Frequency
a) Decrease in pollution rate 9
b) People giving time to family 7
c) Cleaning hands back in fashion 11
d) Society/ community togetherness 13
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9
7
11
13 a) Decrease in
pollution rate
b) People giving time
to family
c) Cleaning hands back
in fashion
d) Society/ community
togetherness
Interpretation – According to the information gather by respective research project manager to
know good things happen due to COVID 19. In respect of 9 respondents there is decrease in
pollution rate around the world as well as according to 7 people giving time to family which
improve their relation. In respect of 11 there is cleaning hand back in fashion as well as in
respect of 13 there is enhancement in society/ community togetherness.
Theme 10 – Ways through which challenge can be resolve that are faced by HR
department due to COVID 19
Q10. What are the ways through which challenge can be resolve that
are faced by HR department due to COVID 19 in talent management
practices as on the job and off the training?
Frequency
a) Conduct motivational sessions 9
b) Do regular discussion 7
c) Provide appraisal 10
d) All of the above 14
9
7
10
14 a) Conduct
motivational sessions
b) Do regular
discussion
c) Provide appraisal
d) All of the above
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Interpretation – According to information gather by researcher to know ways through which
challenge can be resolve that are faced by HR department due to COVID 19 in talent
management practices as on the job and off the training according to 9 they may conduct
motivational sessions. In respect of 7 they need to do regular discussion as well as in respect of
10 they need to provide appraisal as well as according to 14 they need to follow all these ways or
strategies.
Research outcome – In respect of points which are mentioned in the research project it is
determined that for a company management it is essential to conduct talent management
practices as that will enhance or improve their skills, abilities and knowledge properly. But due
to current paramedical situation which is faced by whole world i.e. COVID 19 HR department
go through several challenges in conducting talent management practices such as on the job and
off the job training such as employees involvement is less, lack of resources and soon. So it is
essential for their management to understand situation of COVID 19 as that will help in
developing strategies effectively. Moreover they also need to develop strategies through which
they can conduct their business operation proper by providing training properly.
Recommendation – By analyzing the topics which are mentioned below there are some
recommendations for Attendant Fitzrovia which help their human resource department to
conduct their talent management practices properly like on the job training and off the job
training during the situation of COVID 19. For respective café need to conduct motivational
session so that employees feel connected as well as get encouraged to conduct their work
properly and effectively for attainment of goal. In addition to this HR department need to
conduct employee’s engagement activities as well as them also aware them about the importance
of talent management activities.
CONCLUSION
By analyzing above mentioned points it can be conclude as well as summarized that for
every company it is essential to conduct human resources practices for the proper talent
management because through it they able to enhance performance, skills and abilities of staffs.
This will also help in attaining desire as well as company goal and objectives in effective
manner. For this they conduct on the job training and off the job training so that they can
25

improve quality of work. But due to paramedic situation which is faced by whole world i.e.
COVID 19 the human resource management also faced challenges while conducting practice
related to on the job and off the job training for the talent management. For which management
needs to adopt or develop several plans so that employees take interest in attaining the company
desire goal as well as get engaged in the talent management practices effectively and
successfully.
26

REFRENCES
Books and Journals
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COVID-19 environment. Boston Hospitality Review.
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Information to Agriculture Workers on Land Affected by Earthquake & Liquefaction
Disasters. Journal of Talent Development and Excellence. 12(1). pp.2497-2511.
Bikson, M. and et. al., 2020. Guidelines for TMS/tES clinical services and research through the
COVID-19 pandemic. Brain Stimulation.
Biron, M. and et. al., 2020. Structuring for innovative responses to human resource challenges: A
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Caligiuri, P. and et. al., 2020. International HRM insights for navigating the COVID-19
pandemic: Implications for future research and practice. Journal of International
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China Related to COVID-19. Frontiers in Public Health, 8, p.250.
Chawathey, K., 2020. Crammer’s Corner: COVID-19 pandemic: An exceptional training ground.
Khahro, S. H. and et. al., 2020. Post Pandemic Project Management Key Skills and Challenges.
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Marasco, G. and et. al., 2020. Impact of COVID-19 outbreak on clinical practice and training of
young gastroenterologists: a European Survey. Digestive and Liver Disease.
Mhlanga, D. and Ndhlovu, E., 2020. Socio-economic Implications of the COVID-19 Pandemic
on Smallholder Livelihoods in Zimbabwe.
Perold, I., Bruwer, J.P. and Hattingh, C., 2020. The Forced Cancellation of Four Jewel Events
Amidst COVID-19 and Its Probable Influence on the Western Cape Economy: a
Literature Review. Available at SSRN 3604132.
Prasad, D. K. and et. al., 2020. Organizational Climate, Opportunities, Challenges and
Psychological Wellbeing of the Remote Working Employees during COVID-19
Pandemic: A General Linear Model Approach with Reference to Information
Technology Industry in Hyderabad. International Journal of Advanced Research in
Engineering and Technology (IJARET). 11(4).
Raisinghani, M., 2020. Understanding Job Satisfaction among School Teachers during COVID
19–Pandemic. Purakala with ISSN 0971-2143 is an UGC CARE Journal. 31(39).
pp.194-226.
Schilirò, D., 2020. Towards digital globalization and the covid-19 challenge.
Shah, J. P., 2020. The impact of COVID‐19 on Head and Neck surgery, education, and training.
Head & Neck. 42(6). p.1344.
Wang, C. and et. al., 2020. Risk management of COVID-19 by universities in China.
Wang, J. and Wang, Z., 2020. Strengths, weaknesses, opportunities and threats (Swot) analysis
of china’s prevention and control strategy for the covid-19 epidemic. International
Journal of Environmental Research and Public Health. 17(7). p.2235.
Online
McElgunn, T., 2020. 5 ways the COVID-19 crisis will transform HR’s role. [Online]. Available
through: < https://www.hrmorning.com/articles/covid-will-transform-hr/>.
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Mensah, I., 2020. Unpacking The Impacts Of COVID-19 On Tourism And Repackaging The
Hotel Service. [Online]. Available through: <
https://www.hospitalitynet.org/opinion/4098657.html>.
Nedler, S., 2020. COVID-19: Information for fast food outlets, cafes and restaurants in the UK
operating takeaway and delivery services. [Online]. Available through: <
https://www.twobirds.com/en/news/articles/2020/uk/covid-19-information-for-fast-
food-outlets-cafes-and-restaurants-in-the-uk>.
Omale, G., 2020. 4 Ways to Ensure Social Distancing for On-Site Service Employees. [Online].
Available through: < https://www.gartner.com/smarterwithgartner/4-ways-to-ensure-
social-distancing-for-on-site-service-employees/>.
Taylor, K., 2020. Navigating the Corporate Training Market During the COVID-19 Pandemic.
[Online]. Available through: < https://trainingindustry.com/articles/strategy-alignment-
and-planning/navigating-the-corporate-training-market-during-the-covid-19-
pandemic/>.
Vulpen, E.V., 2020. What is Talent Management? 5 Tips to Do it Right. [Online]. Available
through: < https://www.digitalhrtech.com/what-is-talent-management/#what>.
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RESEARCH PROPOSAL FORM
Section One: Title, objective, responsibilities
Title or working title of research project
Title: Talent Management
Aim: To analyze challenges which are face by the HR department due to COVID 19 in talent
management practices as on the job and off the training.” A study on Attendant Fitzrovia.
Research objectives
 To review the literature on TM, tourism impacts, and public health issues impacting
tourism
 To understand impact of COVID 19 on cafes.
 To identify challenge which are faced by HR department due to COVID 19 in talent
management practices as on the job and off the training.
 To make recommendations to Attendant Fitzrovia regarding training in light of COVID-19
and social distancing measures
 To determine ways through which challenges can be resolve that are faced by HR
department due to COVID 19 in talent management practices as on the job and off the
training.
Research question
 What are the Tourism Management, tourism impacts, and public health issues impacting
tourism?
 What are the impacts of COVID 19 on cafes?
 What are the challenges which are faced by HR department due to COVID 19 in talent
management practices as on the job and off the training?
 What are the recommendations to Attendant Fitzrovia regarding training in light of
COVID-19 and social distancing measures?
 What are the ways through which challenge can be resolve that are faced by HR
department due to COVID 19 in talent management practices as on the job and off the
29

training?
Section Two: Reasons for choosing this research project
Reasons for choosing the project
The main reason for the conducting respective research is to identify challenges that are generally
experienced by company’s HR department due to COVID 19 while conducting talent management
practices like on the job and off the job training. Moreover by conducting this research project
manager able to know impact of COVID 19 on the tourism as well as hospitality sector as well as
they also gather information related to impact of COVID 19 on the cafe. Through conducting
research researcher also able to determine challenges as well as strategies to overcome those
challenges which they faced due to COVID 19 while conducting their HR practices like on the job
training and off the job training.
Section Three: Literature sources searched
 What are the Tourism Management, tourism impacts, and public health issues
impacting tourism?
According to the view point of Erik van Vulpen, 2019, talent management is considered as
methodically organized process which is adopted by company in order to gather right onboard
talent and access them for enhancing their capabilities so that they perform properly for the
attainment of desire goal. Currently whole world is facing issues related to the COVID 19 and in
similar situation HR department is also get impacted badly because they not able to conduct talent
management practices like on the job and off the job training. Due to COVID 19, tourism of a
nation also get affect because due to this people are avoiding to travel as well as they only visit to
another place for only main or important activities.
 What are the impacts of COVID 19 on cafes?
Based on Shelley Nadler (2020) Coffee is ordinary segment of the live of individuals and
consequently espresso part in United Kingdom is endeavoring to manage effect of COVID-19.
While cafés and bistros shut incidentally to help the social removing activities or individuals
endeavor to keep retail product offerings accessible. Following quite a while of the conclusion due
to secure of Covid 19, UK inn part will revive probably with measures to social separation. In
organization with Alpro, World Coffee Portal picked up experiences from 211 UK cafés so as to
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show signs of improvement thought of effect of lockdown and the best approach to recuperation.
 What are the challenges which are faced by HR department due to COVID 19 in
talent management practices as on the job and off the training?
In respect of view point of Tim Mc Elgunn, 2020, COVID-19 impacting the businesses as well as
this affects on the human resource department of a company while they are conducting the talent
management related practices. There are some challenges experienced by HR department of a firm
due to the COVID-19 explained below:
o Talent acquisition and retention remains critical
o Higher total compensation demands
o Nurturing culture gets more challenging in dispersed workplaces
 What are the recommendations to Attendant Fitzrovia regarding training in light of
COVID-19 and social distancing measures?
Based on Ken Taylor (2020) Coronavirus 2019 (COVID-19) is respiratory illness which can
spread through people. A moderate to outrageous respiratory malady has happened in patients with
indications of fever and hack. Managers and staff may ask what they ought to do to maintain a
strategic distance from the infection spreading in working environment and handle circumstance.
So as to give the preparation to staff individuals, Attendant Fitzrovia should utilize the virtual
preparing by improvement in the participation and the enlistments for virtual gatherings and
furthermore digital broadcasts. Firm is looking for approaches that change teacher drove preparing
effectively in a virtual domain as the preparation projects and exercises move on the web.
 What are the ways through which challenge can be resolve that are faced by HR
department due to COVID 19 in talent management practices as on the job and off
the training?
Based on Leslle Sambor (2020), Resolve the tested looked through HR office from COVID-19 in
ability the board rehearses as at work and off the preparation will take methodology just as time. A
few measures should occur in setting to plan working environment for the new conventions that
revolved around relieve after effect of COVID-19. There is a need to Attendant Fitzrovia to build
up an emergency course of action for the irresistible sickness and furthermore reaction is proactive
methodology that for the most part used to decide just as look at potential dangers which future
forestall might be present and furthermore create preventive measures.
31

Online
Section Four: Research approach and methodologies
What type of research approach and methodologies are you likely to use and why?
What your areas of research will cover:
In this research project, researcher collects information and data by conducting different activities
to gain desire outcome successfully. Below some of the stages which are adopted by respective
research project manager are given:-
 Introduction
 Research aim
 Research Objectives
 Research Questions
 Literature Review
 Research methodology
 Data Collection
 Data analysis
 Conclusion and Recommendation
 Submission of project
Gantt Chart
It is considered as chart or graphical representation of the schedules which is related to the
research project as well as it will also include task which is necessary to adopt by researcher for
gather information in the effective manner. Through this respective research project manager able
to determine time this is required for accomplishing project in effective as well as appropriate
manner. According to which project manager able to develop decision as well as plans for
attaining desire outcome successfully.
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Section Five: Activities and timescales
Activities to be carried out during the research project
Research Philosophy: In this research project, investigator will adopt interpretivism because
through it they can accumulate as well as access information relevant to the topic of research.
33

Research approach: In context of respective investigation, project manager will implement
deductive research approach as by those them able to attain desire goal.
Data collection methods: Respective research project manager adopt both primary and secondary
for gathering proper information.
Sampling methods: For this research project manager is adopting random sampling method and
for this they gather information from 40 respondents.
Comments and agreement from Tutor
Comments:
I confirm that the project is appropriate /not appropriate
Agreed: ....................................................................................
(name) .................................................................................... date) ......................................................
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Ethical form
Section 1 Basic Details
Project title: Talent Management
Student name:
Student ID Number:
Programme:
College:
Intended research start date:
Intended research end date:
Section 2 Project Summary
Please select all research methods that you plan to use as part of your project:
(Copy and paste the tick where applicable)
Interviews:
Questionnaires:
Observations:
Use of Personal Records:
Data Analysis:
35



Action Research:
Focus Group:
Other (Please specify):
36

37
Section 3: Participants
Please answer the following questions, giving full details where necessary.
Will your research involve human participants?
Yes research will include human participants while gathering information through the
questionnaire. In respective research human participants are 40 respondents who answer
questions which is developed by researcher for gather information related to talent management.
Who are the participants? Tick all that apply:
Ages 12-16:  Young People aged 17-18:  Adults: 
How will participants be recruited (identified and approached)?
The participants are recruited or decided by random sampling methods because through it researcher
able to gather more valuable as well as reliable information in respect of talent management during
the situation of COVID 19.
Describe the processes you will use to inform participants about what you are doing:
How will you obtain consent from participants? Will this be written? How will it be made clear
to participants that they may withdraw consent to participate at any time?
The information obtain from participants will be gather through questionnaire as that will help in
gather proper information and data related to research which is based on challenges which are
faced by HR manager while conducting talent management during COVID 19.
Studies involving questionnaires: Will participants be given the option of omitting questions they
do not wish to answer?
Yes:  No: 
If No please explain why below and ensure that you cover any ethical issues arising from this
Studies involving observation: Confirm whether participants will be asked for their informed
consent to be observed.

38

Section 4: Data Storage and Security
Confirm that all personal data will be stored and processed in compliance with the
Data Protection Act (1998) Yes:   No: 
Who will have access to the data and personal information?
The data gather by respective research project manager will be access by researcher, senior
authority, researcher team members, café owners and managements.
During the research:
Where will the data be stored?
The data will store in the researcher personal computer, senior authority data base and
company’s owner. This is so because no one able to misuse it for the inappropriate activities
or practices.
Will mobile devices such as USB storage
and laptops be used? Yes:  No: 
If yes, please provide
further details: After the
research:
Where will the data be stored?
The researcher of respective project will be store at the personal computer. Moreover, data
will also store at the senior authority as well as company owners person device. This is so
because through it researched information will secure as well as safe.
How long will the data and records are kept for and in what format?
The data or information of respective research will be kept in the MS word as well as MS
excel format so that project manager and other person can understand it properly and
effectively.
Will data be kept for use by other researchers?
Yes it can be used by other researcher if that researcher is conducting its investigation on the
same topic. This is so because respective research data will be used for the literature review
39

section for gather more authenticate information.
Yes:  No: 
If yes, please provide further details:
Section 5: Ethical Issues
Are there any particular features of your proposed work which may raise ethical concerns?
Yes:  No:  
If so, please outline how you will deal with these:
It is important that you demonstrate your awareness of potential risks that may arise as
a result of your research. Please consider/address all issues that may apply. Ethical
concerns may include, but are not limited to the following:
• Informed consent.
• Potentially vulnerable participants.
• Sensitive topics.
• Risks to participants and/or researchers.
• Confidentiality/anonymity.
• Disclosures/limits to confidentiality.
• Data storage and security, both during and after the
research (including transfer, sharing, encryption,
protection).
• Reporting.
• Dissemination and use of your findings.
40

Section 6: Declaration
I have read, understood and will abide by the institution’s Research and Ethics Policy: Yes: No:
I have discussed the ethical issues relating to my research with my Unit Tutor: Yes: No:
I confirm that to the best of my knowledge:
The above information is correct and that this is a full description of the ethics issues that may arise in the course of my
Name: .....................................................................................................................................................................
Date: ...................................................................................
Please submit your completed form to ......................................................................................................................................................................
41