Impact of COVID 19 on HR in Hospitality Industry

Research Project
(An investigation into the Impact of COVID 19
on human resource within hospitality industry)

Table of Contents
INTRODUCTION ..........................................................................................................................3
LO 1.................................................................................................................................................3
P1 Research proposal for defining research questions and literature review ............................3
P2 Different number of research methods for conducting primary and secondary research .....7
REFERENCES .............................................................................................................................12
Appendix .......................................................................................................................................14
Research proposal and ethical form .........................................................................................14

INTRODUCTION
Human resource is an employee or person in an organisation and part of the entire
workforce or personnel of that company. It is an individual person within an enterprise's overall
workforce, with each and every person leading their talents and skulls to the company to support
it succeed (Dias and et. al., 2020). HRM introduces to the effective process of recruiting,
selecting, inducting workforce, giving orientation, appraising the employee's performance,
imparting training and development, motivating employees etc. Human resource is an important
part of an organisation because it will help them in retaining of talented employees at workplace.
For this research, Barbary is a chosen small scale restaurant that provide quality in products and
services to the visitors. Human resource manger of Barbary played an essential role for retaining
knowledgeable employees that results in higher growth of company.
LO 1
P1 Research proposal for defining research questions and literature review
Overview of the title or research
Employee retention introduces to an effort by an organisation to maintain a working
environment that highly helps present employee in remaining with the company. Employee
retention is one of the main role of human resource manager that helps company in improvement
of its success. During COVID 19, HR manger of Barbary faced major challenges while retaining
talented employees such as no or lack of face-to-face intercalation, high expectation of
employees regrading salary, low resources within company and many other. All these are major
challenges that will negatively impact on business growth and success. In order to overcome
these challenges, different retention strategies will be followed by human resource such as
providing pay according to their performance, encouragement of flexibility, development of

training and development program etc. These are essential ways in retention of talented
employees during COVID 19 time period (Ferraris, Erhardt and Bresciani, 2019).
Research aim
To determine the issues faced by human resource management of an organisation while
retaining top talent during the period of COIVID 19. A study on “The Barbary”
Research Objectives
 To determine the role of HRM within hospitality industry.
 To identify the challenges faced by HR while retaining top talent in COVID 19 situation. To recommend different ways by which HR of The Barbary can retain top talent during
COVID 19.
Research questions
 What are the roles played by HRM in hospitality industry?
 What types of challenges faced by human resource of Barbary in COVID19 situation
while retention of top talent? What are the effective ways through which top talent can be retain by HR of The Barbary
in COVID 19 situation?
Rationale of the research
Main reason behind choosing this topic is to find out the major role of human resource in
an enterprise in any kind of situation. By doing this research, researcher can easily identify
challenges that may arise during COVID 19 situation while retention of top talent. This research
is essential at academic as well personal level. At academic level, current study help students by
rising their understanding about the impact of COVID 19 situation on hospitality industry. This
investigation is also essential at personal level by improving research skills of researcher. As it

will facilitate them in completion of full research systematically and successfully (Kaushik and
Guleria, 2020).
Literature review
Literature review is significant and essential process of gathering secondary data via
different sources like articles, magazines, books, publication research and many other applicable
sources related to the research topic. This is an important section of research because it helps
investigator in identification of research gap. In current study, main research gap is the issues
faced by human resource management of an organisation while retaining top talent during the
period of COIVID 19. In previous studies or investigations, there were data available about the
challenges faced by HR management while retaining of talented employees, but there is lack or
insufficient information about the challenges faced in retaining of knowledgeable employees
during COVID 19. In order to eliminate this gap, research questions will be followed. This will
support in fulfilling of research gap as well as accomplishment of research aim and objectives
(Milojevic and Katsadze, 2020).
What are the roles played by human resource management in hospitality industry?
According to the Rouse (2017), human resource management introduces to the practices
or process if recruiting, selecting, deploying and managing employees of an organisation. Human
resource played an effective and significant role within hospitality sector. They have different
roles such as recruitment, selection, retention etc. All these are major roles that will be essential
and important for hospitality industry because it will help them in increment of its sales and
revenues.

On the other side, Bolden-Barrett (2020), The hospitality sector is expectable to develop
over 17 % via 2014, relay on United State bureau of Labour Statistics. This development is
above the 14% average for many other industries. But high turnover of employees remains an
issue for the hospitality sector. Human resource can suggest incentives to maximise retention, for
example discounts on vendors' services and products or employee recognition programs.
What types of challenges faced by human resource of Barbary in COVID19 situation while
retention of top talent?
According to the Nicola and et. al., (2020), employees retention is significant part of the
business development and success. This will assist an enterprise by increasing number of
customers and also help them in achievement of competitive advantages. Along with this, there
are various challenges faced by HR of Barbary while retaining top talent and knowledgeable
employees during COVID 19. These challenges are high expectation of employees regrading
salary, no or lack of face-to-face intercalation,, low resources within company and many other.
During COVID 19, company is not able to interact face-to-face with their employees that results
in no pressure for employees to stay in current position. In COVID 19, hospitality industry faced
major issue of earnings, due to this issue, they not able in providence of salary to the employees
according to their expectations. As they leave such company and position that increase major
force on HR manger of Barbary.
What are the effective ways through which top talent can be retain by HR of The Barbary in
COVID 19 situation?
As per the view presented by Florentine (2019), employee retention is major issue for
hospitality industry during the period of COVID 19. There are different strategies that will be