How Equality and Diversity Policies Improve Employee Engagement: A Case Study on NHS

This research project explores the impact of equality and diversity policies on employee engagement in the healthcare industry, with a case study on NHS. It discusses the concept of equality and diversity, the importance of employee engagement, and the specific impact of policies on NHS. The research methodology includes a mix of qualitative and quantitative approaches, with data collection through questionnaires. The expected outcomes include insights into the benefits of equality and diversity policies and recommendations for improving employee engagement.

Research Project

Table of Contents
Project Title- How equality and diversity policies helps organization in improvising employee
engagement. A case study on NHS..................................................................................................3
1. Executive Summary.....................................................................................................................3
Introduction......................................................................................................................................4
Aims and Objectives....................................................................................................................4
Relevance to Professional or Academic Field/Literature review....................................................5
Concept of equality and diversity and its importance.................................................................5
Employee engagement plays a vital role in NHS........................................................................6
Impact of equality and diversity policies on employee engagement of NHS..............................7
Research approach.......................................................................................................................8
Research philosophy....................................................................................................................8
Data collection.............................................................................................................................8
Ethical Issues...................................................................................................................................8
Timeline.........................................................................................................................................10
.......................................................................................................................................................10
.......................................................................................................................................................11
.......................................................................................................................................................11
Expected Outcomes.......................................................................................................................11
2. RESEARCH METHODOLOGY..............................................................................................13
Aims and Objectives..................................................................................................................13
3. Results/Findings........................................................................................................................15

Questionnaire.............................................................................................................................17
4. Discussion..................................................................................................................................19
5. Conclusion.................................................................................................................................28
6. Recommendations......................................................................................................................28
7. Reflection...................................................................................................................................29
8. References..................................................................................................................................30
Project Title- How equality and diversity policies helps organization in
improvising employee engagement. A case study on NHS.
1. Executive Summary
Present document is has delivered the information in relation to how equality and diversity
policies affects employee engagement for a organization which is dealing within healthcare
industry. In modern business world, discrimination is considered as one of the crucial element
that majorly impacted negatively on a company’s goodwill at international market. Companies
has taken into consideration of various aspects like development of policies in relation to
minimizing the discrimination through delivering equal opportunities to the employees. Under
this, equality and diversity is said to be a crucial term that induced staff members that belongs to
different cultures and races together at work station. But, some of the healthcare organizations

like National Health Services (NHS) are still dealing with discrimination related problems which
minimized the performance and motivation level of staff. Therefore, it is premise required by
NHS to develop different range of policies so that employee engagement can easily be
improvised at work station.
Over a few decades, government has started supporting equality and diversity at workplace
within United Kingdom. Equality Act, 2010 is considered as crucial rule or the regulation which
is required by every single business organisation whether it is dealing within retail, healthcare or
any other market to include in there policies that are linking to staff members. NHS, which is a
public healthcare organisation of United Kingdom and its staff has gone through different range
of the difficulties in relation to discrimination. There are many cases that came in front where a
person (staff member) has been accused performing a discrimination related act where the
individual who got harassed has reported in the police. This not only impacted negatively on
motivation level of other staff members were performing their tasks regularly within National
health Services but it also affected reputation of NHS within United Kingdom and among other
European countries as well.
Introduction
Equality and diversity is considered as the term which helps a company in in delivering equal
opportunities to every single individual without any sort of discrimination. Over the years, many
business organizations and their staff members have faced discrimination related acts, which not
only reduced engagement of staff members towards different tasks of the company but it has also
impacted negatively on brand image of firm (Kirton, Robertson and Avdelidou‐Fischer, 2016). In
order to investigate the topic, the particular case that has been taken into consideration is of NHS
which is a public Healthcare agency of United Kingdom which develops policies and delivers
medical services to citizens of United Kingdom.Basically, NHS has been going through different
number of difficulties where discrimination has been a major part which impacted negatively on
its reputation in United Kingdom and at international level as well.
Staff members of NHS has gone through ample number of discrimination related acts which took
place at the workstation. Therefore, it is vital for NHS to develop an effective equality and
diversity policies as this will help them in gaining ample number of advantages in improvising
employee engagement at the workstation of NHS. This is why, researcher has taken into
consideration of this topic that will help company which is NHS to improve overall employee

engagement towards different goals and objectives of the healthcare organization.
Aims and Objectives
Aim:Primal aim of present investigation is “To the impact of equality and diversity policies on
employee engagement of an organization.” A case study on NHS.
Objectives:
 To analyse the concept of equality and diversity and its importance.
 To identify why employee engagement is important for NHS.
 To measure the impact of equality and diversity policies on employee engagement of
NHS.
Questions:
 What is the concept of equality and diversity and its importance?
 Why employee engagement plays a vital role in NHS?
 What is the impact of equality and diversity policies on employee engagement of NHS?
Relevance to Professional or Academic Field/Literature review
Literature review is specifically considered as a crucial element of a research where
investigators specifically take into consideration of different secondary sources like books and
articles, helps in conducting in depth investigation on a chosen topic. In present context, where
the topic which has been chosen by researcher is to the impact of equality and diversity policies
on employee engagement of NHS, where there are three different objectives are going to be
performed in literature review section. Basically, literature review is the particular academic
along with the professional field where research analyze the sources like previous investigations
that has been performed by scholars and researchers.
Concept of equality and diversity and its importance
According to Shan, F. (2017), the concept of equality and diversity specifically based on
anti discrimination process which is mostly followed by organizations in today's business
world. It can be defined as equal opportunities given to every single employee of a company,
without considering different elements like race, color, religion, culture, and many more other
aspects. Policies which has been developed by organizations in relation to equality and diversity
specifically helps staff members to perform all the tasks based on their capabilities and not
focusing on their religion, color, race and so on. This helped ample number of staff members

from going through two different prejudice and discrimination. On the other hand, there are
ample number of cases that came in front where discrimination took place because of color and
the promotion was not given to them because of their cultures and some other elements which
are linked with discrimination. Over the years, most of the organizations consist of workers that
belong to different cultures, religions and also do not carries same skin color (Bailey and et. al.,
2017). This has brought various conflicts among staff members where one is making fun of the
other individual that belongs to another community or consists of a different color. This not
only raised conflicts and workstation but also impacted negatively on repetition of a business
organization. Therefore, it has become vital for firms to develop equality and diversity based
business environment so that they can perform their daily tasks without dealing with any sort of
prejudice.
On the other hand, there are various examples like Google Company, which is performing at
international level and hired staff with mostly that belongs to different cultures. Their policy has
helped form in in enhancing employee engagement and also raised competitive advantages as
well because motivated employees getting equal opportunities directly impacts positively on
overall performance level of a business organization like Google. Including this, if it is talk
about health and social care department of United Kingdom then NHS which is a public
Healthcare organization delivering health related services to the citizens of United Kingdom, it
is pretty much required for them to develop effective equality and diversity policies so that staff
members effectively engage with each other and perform all the daily tasks insuccessful manner
and also look among different aspects to achieve common goal of NHS. on the other hand, it is
important because employee engagement helps a company in rising much more effectively than
the existing stage is it will not only improve the performance level of firm but also reduce the
height of the ratio of staff.
Employee engagement plays a vital role in NHS
As mentioned by Cole, B. (2016), employee engagement plays an important role for every single
business organization which may impact positively on overall performance level of a firm.
Basically, employee engagement can be defined as emotional connection of an employee
towards the company in which he or she is performing daily tasks at a workstation. It is vital for
NHS to understand how employee engagement can easily be improved as it will not only help
form in in enhancing the motivation level of staff members but it will also impact prominently

while serving different services to patients.Including this, employee engagement or worker
commitment is characterized as the passionate venture representatives make in their associations.
It is the energy, inclusion, and inspiration they bring to work, which they use to manage their
work. Drawn in workers relate to the objectives of the association and adjust their own objectives
to the association's objectives. The emphasis on employee engagement or worker commitment is
on the ascent comprehensively (Osborne and Hammoud, 2017). Away with this, it's anything but
an issue consigned uniquely to the HR group of NHS. It is also considered to be an operational
conflict that requires genuine thought. In this piece, representative commitment implies, why it is
basic to the main concern of NHS, powerful innovation empowered worker commitment, and
instances of worker commitment in real life.
Impact of equality and diversity policies on employee engagement of NHS
Based on the information given by Rees, G. (2017), there are ample number of positive impacts
that can be seen of equality and diversity policies on employee engagement of a company. In the
same way, NHS which is offering Healthcare services to citizens of United Kingdom, they main
also game different benefits of equality and diversity policy if developed by them considering all
the needs and requirements of their staff members. Some of these impacts are given underneath:
A comprehensive and diversified workforce: Specifically, policies in relation to equality and
diversity will carry Makings numerous advantages to your business. Having a different scope of
encounters and characters inside NHS with bettering comprehend and for the necessities of a
more extensive client base. Particularly so for organizations with a global centre like NHS, it is
favourable to have staff in NHS group with establishes in different nations or societies to
assemble better multifaceted relations with clients.
Advancing comprehension: Advancing more noteworthy comprehension and consciousness of
these various attributes lessens the probability of segregation occurrences, which thus decreases
the opportunity of grumblings, disciplinary activity and work court claims, and at last diminishes
expenses and disturbance to NHS (Gupta and Sharma, 2016).
Making sensible alterations: Segregation happens when a representative is rejected
advancement, excused, barred from social exercises, or given diverse compensation or terms and
conditions as a result of one of the nine secured attributes set out in the Equality Act.
Research Approach or Methodology

Research methodology is another crucial section of an investigation where investigator take into
consideration of different approaches to conduct a research in rightful manner. There are number
of elements like research approach, philosophy, data collection tool and many more are
specifically being presented by the investigator. In present investigation where the topic is to the
impact of equality and diversity policies on employee engagement of NHS, arrange of
methodologies has been taken into consideration are presented underneath:
Research approach
Qualitative and quantitative are the two different approaches that are utilised by investigators
while conducting investigation. Along with this, another approach which can be adopted by
researcher is mix approach which consists of both qualitative and quantitative data and helps in
pulling out favourable outcomes. In present investigation, researcher has utilised quantitative
research methodology which will help in pulling out favourable outcomes in relation to the
chosen topic which is equality and diversity.
Research philosophy
Research philosophy is considered as the perspective of the investigator that has been adopted
while conducting investigation on a particular topic like equality and diversity. In present
context, there are two different philosophies interpretivism and positivism that can be utilised or
adopted by investigator. In order to conduct research in rightful manner researcher has utilised
interpretivism philosophy which will help in collecting favourable outcomes (Masuda,
Holtschlag and Nicklin, 2017).
Data collection
There are specifically the two major data collection sources by which information can be
collected by researcher are secondary and primary. Basically, data which has been collected from
primary source is considered to be more authentic than the secondary one. There are some of the
tools like questionnaire, Focus group, interview and many more can be taken into consideration
by an investigator while considering primary source of collecting the data. On the other hand, if
it’s talk about secondary then it is considered to be less authentic data as it has already been
utilised by different scholars from collecting it through books, journals and many more other
elements (Łaba and Geldenhuys, 2016).

In present context, while conducting the investigation on equality and diversity investigator has
utilised primary research data collection tool and will be utilising questionnaire with 30
respondents that belongs to NHS (employees).
Ethical Issues
While performing an investigation, a researcher specifically goes through different range of
ethical issues that are required to be reduced to minimal in order to carry out the positive and bi
fitting results of the investigation topic that has been taken into consideration. Primal issue that
came in front was the authorisation of respondents that has been utilised in order to conduct the
investigation on diversity and equality. But, with the help of consent form this issue was
effectively resolved as it delivers the information in relation to how exactly the information is
going to be utilised (Davis, Frolova and Callahan, 2016). Another ethical issue that came in front
was the information that was carried out from different secondary sources was ethically proven
or not. In order to resolve this issue, researcher has utilised government authorised online
websites only in order to pull out the favourable information.
Timeline

Expected Outcomes
If it is talk about the outcomes of this investigation then and it is pretty much clear that equality
and diversity policy if developed by NHS then it can directly help form in improvising overall
employee engagement which will not only motivate staff but it will also help form in gaining
ample number of competitive advantages while serving to the patients. On the other hand, my
knowledge in relation to term “Equality and diversity” has directly enhanced and also the overall
project also impacted positively on my research skills and also project improved my time
management skills as well. It also helps me out in looking amongst different rules and
regulations in relation to discrimination that are followed by most of the business organizations
while developing an effective equality and diversity policy. Lastly, I can also say that this overall

project will help me out in my near future whenever I will get the chance of conducting same
sort of investigation over a topic.

2. RESEARCH METHODOLOGY
Under this section, it is the primary duty of investigator to consider appropriate philosophy,
research approach, research choice, research strategy, data collection sources etc., which can be
considered as a part of research onion (Özbilgin and Slutskaya, 2017). in order to conduct
investigation and write file manager on the chosen topic which is Impact of equality and
Diversity policies on employee engagement of National health Services, all these methods are
presented underneath where investigator will be selecting the best suitable approaches in order to
conduct investigation in rightful manner.
Aims and Objectives
Aim: Primal aim of present investigation is “To the impact of equality and diversity policies on
employee engagement of an organization.” A case study on NHS.
Objectives:
 To analyze the concept of equality and diversity and its importance.
 To identify why employee engagement is important for NHS.
 To measure the impact of equality and diversity policies on employee engagement of
NHS.
Questions:
 What is the concept of equality and diversity and its importance?
 Why employee engagement plays a vital role in NHS?
 What is the impact of equality and diversity policies on employee engagement of NHS?
Research Philosophy: Research philosophy is one of the vital subsection of research
methodology. Basically, there are axiology, epistemology and ontology that can be considered as
the three philosophies which can be adopted by investigator. In present investigation, researcher
has chosen epistemology philosophy does it will deliver the information in relation to reality of
the nature of reality and another reason that came in front is research will be conducted
considering quantitative investigating approach (Grayson, McLaren and Spitzeck, 2017).
Research approach: Two major approaches deductive and inductive that are utilised by
researcher while conducting any sort of investigation on a topic. Deductive approach is utilised
because investigation will be done on quantitative approach which will be supporting the
favourable outcomes and it will also improve the reliability of the collected data.

Research strategy: There are a range of strategies that can be chosen by an investigator while
investigation on a particular topic. These are questionnaire, Focus group, interview, case study
and so on. In order to perform the investigation in rightful manner researcher has chosen
questionnaire as the primary methodological tool for authentic information from the chosen
respondents (Kwon and Kim, 2020).
Research choices: At the time of conducting an investigation, it has been analysed that there
are specifically a range of choices that are available for the researcher like mono method, multi-
method, mixed method (Shaikh and Nawar, 2018). It is the responsibility of investigator to take
into consideration of one particular investigation which is soothing the whole topic that has been
chosen for accumulating favourable outcomes. In present context, while conducting investigation
on equality and Diversity researcher has utilised mono method which will be applied to pull out
appropriate results.
Time horizon: This alludes to the successful methodology that will be utilized for examining
the timeframe of exploration fulfilment. There are two primary kinds of time scale which are
cross sectional and longitudinal. Both are successful yet for doing current examination, cross-
segment approach of time scale will be taken or utilized inside the topic that has been taken into
consideration i.e. equality and diversity (Driskill, 2018).
Data collection: There call to different types of Data collection techniques that can be
utilised by investigator and these are primary and secondary. While conducting investigation on
the chosen topic is equality and Diversity investigator will be considering primary investigation
which will help researcher in gathering authentic data. On the other hand, secondary
methodology of Data collection is utilised literature review section of this particular
investigation.
Data analysis: Data analysis consists of two kinds of information and these are quantitative
and qualitative. Inside an examination quantitative information will be gathered from numbers.
Alongside this, so as to investigation quantitative information, recurrence dispersion examination
will be applied as a logical procedure. In this instrument, investigator will cause dissemination
table and present information by making diagrams in Ms-Excel exceed expectations. Thusly,
recurrence circulation examination is helpful device for breaking down quantitative data with
respect to the impact of equality and diversity on employee engagement of National health
Services (Brown and et. al., 2018).

Research Sampling: Non probabilistic and probabilistic are the two different research
sampling method ology that are utilised by investigator. In present context, non probabilistic
research sampling method will be utilised by researcher i.e. random sampling approach will be
taken into consideration and this is a part of non probabilistic approach where 30 respondents
that belongs to National health Services will be delivering answers on the developed
questionnaire.
Research instruments and techniques: There are various choices for investigators in
assortment of information from number of instruments. Interview, Focus group, questionnaire
and so forth are fundamental strategies or instruments of information assortment. So as to
assemble information about the effect of equality and Diversity policies on employee
engagement of National health Services questionnaire has been taken into consideration as a
research instrument (Giustiniano, Lombardi and Cavaliere, 2016).
Research ethics: This is valuable and significant part inside a paper since it encourage in
finishing of all exercises of study in moral way. There are a few qualities and standards of
exploration morals that will be required for scientist to follow inside an examination. These
standards are predominantly related with assurance of privacy and secrecy, lessening the danger
of mischief, acquiring educated assent, maintaining a strategic distance from utilization of tricky
practices and giving option to pull back to the exploration members. All these are primary rules
that must be following inside an examination by scientist since it encourages them in finish of
full thesis morally just as adequately.
Research reliability and validity: This section specifically delivered the information with
compelling and basic piece of exploration approach as it help in testing of legitimacy and
unwavering quality of study. For this segment of technique, survey is progressively reasonable in
light of the fact that it bolster agent in gathering and dissecting of information about the point in
solid and legitimate way. Hence, this will bolster in picking up of legitimate results effectively
and achievement of exploration point and destinations inside restricted timeframe and in
powerful way (Janssens and Steyaert, 2019).
3. Results/Findings
Considering the above mentioned information that came in front of considering the topic
which is Impact of equality and Diversity policies on employee engagement of National health
Services, it will help NHS to improve its existing employee engagement related policies through

implementing interventions in relation to equality and diversity and true following different rules
and regulations like equality act 2010 and so on (Iftikhar and Rehman, 2017). This will
automatically help NHS to reduce the conflicts among staff in relation to race, religion, culture,
colour and some of the other aspects.
In the same way, in order to perform and to improve knowledge in relation to the chosen
topic which is Impact of equality and Diversity policies on employee engagement of NHS there
are a range of articles that has been taken into consideration on the developed questions and
these are presented like as per the view point of (Bierema, (2017), the concept related to equality
as well as diversity is depend upon the discrimination process that is completed by business
organisation in current environment of business. It is necessary for organisation to provide equal
treatment in order to increase their motivation as well satisfaction level during the period of time.
Thus, it is the responsibility of manager of the company to offer opportunity and do not
discriminate in term of colour, religion culture as well as so on. There are various policies as
well as procedures which are improved by business organisation in context of equality and
diversity and this subordinate focuses on executing different work depend upon their
performance rather than colour, race as well as many more. It helps in attracting large number of
subordinate irrespective of discrimination (van den Brink and Benschop, 2018).
Therefore it imposes negative impact on the brand image and reputation of the company in
front of customer at market place. Hence, it is important for organisation to improve equality as
well as diversity depends upon the environment of the business so that they can execute the
different activity and task in an effective manner irrespective of any discrimination or prejudice.
It has taken the example of Google Company which operates their business at global level and
recruit subordinate from various culture as well as background. This policy aids assistance in
increasing involvement of the subordinate and increases competitive benefits over rivalries at
Marketplace. In addition to this NHS is considered as a public Healthcare Company in which
they provide the health facility to the individual person of UK. Therefore it is necessary to
provide equality as well as diversity to it subordinate in order to execute different task in an
effective manner which enforces positive impact on the level of performance of company during
the period of time.
As per the opinion of Azgad-Tromer, (2016), employee involvement is very essential for
company which imposes favourable impact on level of performance of the business organisation

in an effective manner. Therefore the involvement of employees can be described as a process in
which there is a positive relationship among the employer as well as employee so that they
execute their work or task in an effective manner. It is important for NHS to know how
involvement of employee can developed for increasing the level of motivation of satisfaction of
subordinate during the period of time. They also focus on offering better services to its customer.
In addition to this, the main purpose of worker or subordinate is to achieve the goal as well as
objective during the period of time. In addition to this the involvement of employee is necessary
for understanding the NHS in an effective manner that increases the sales as well as profitability
level in future period of time. If conflict arises within the organisation the manager of business
organisation focuses on bring innovation in order to fulfil their work or task in given time period.
As mentioned by Stephens and Carmeli, (2017), developing an effective equality and
diversity policy specifically helps an organisation which is dealing with and healthcare industry
in different ways. If it is talk about National health Services, then it can be said that there are a
range of positive impacts that can easily be seen considering an effective equality and diversity
policy if develop and adopted by management of National health Services when it comes to
improve employee engagement and some of these are presented underneath:
A comprehensive and diversified workforce: In particular, strategies corresponding to
fairness and assorted variety will convey Makings various points of interest to your business.
Having an alternate extent of experiences and characters inside NHS with bettering understand
and for the necessities of an increasingly broad customer base. Especially so for associations
with a worldwide focus like NHS, it is positive to have staff in NHS bunch with sets up in
various countries or social orders to collect better multifaceted relations with customers.
Advancing comprehension: Propelling increasingly imperative perception and cognizance
of these different traits reduces the likelihood of different range of acts in relation to
discrimination, which in this way diminishes the chance of grumblings, disciplinary action and
work court claims, and finally decreases costs and unsettling influence to National Health
Services.
Making sensible alterations: With the help of equality and diversity policy, it can be said
that National health Services may become able to conduct sensible alterations, because then it
will directly improve overall proficiency level of the healthcare organisation through enhancing
bi employee engagement. In present context, equality and Diversity policy will directly deliver

equal opportunities to staff which will motivate them towards common goals and help them in
conducting different range of tasks in an engaged manner (Baker, Ali and French, 2019).
Questionnaire
Questionnaire
Q1. Do you have any information in relation to what is equality and
diversity and how it helps an organisation?
Frequency
a) Yes 26
b) No 4
Q2. Do you think if, equality and Diversity policy developed by an
organisation can help staff member to get engaged among different goals
and objectives?
Frequency
a) Yes 23
b) No 7
Q3. Do you agree if, existing equal opportunities related policies are
followed by National health Services are effective in nature
Frequency
a) Agree 25
b) Disagree 5
Q4. Is National health Services already supporting it’s staff members when
they feel demotivated while serving to patients?
Frequency
a) Yes 15
b) No 15
Q5. Do you agree if it is important for NHS to bring appropriate
modifications in its equality and Diversity policy?
Frequency
a) Agreed 16
b) Don’t know 2
c) Disagreed 12
Q6. What are the benefits that National health service will get after
adapting equality and Diversity policy?
Frequency
a) Improvement within employee engagement 12
b) Reduction within high employee turnover ratio 18

Q7. Based on your own knowledge, what are the problems that can be
faced by National health Services if any sort of discrimination act takes
place?
Frequency
a) Loss of reputation 10
b) Low employee engagement 10
c) High employee turnover ratio 10
Q8. According to you, do you think if it is required for NHS to enhance
employee engagement?
Frequency
a) Yes 22
b) No 8
Q9. Based on your own knowledge, what are said to be some of the
challenges that NHS will face while implementing new to equality and
Diversity policy at work station?
Frequency
a) Resistance to change 12
b) Funding 5
c) Training given to staff members 13
4. Discussion
This section can be considered as a crucial sub section of investigation which specifically
familiarise a researcher when the topic he or she has chosen in order to investigate and to pull out
favourable outcomes. Basically, the information that is utilised within this section is specifically
narrated by different scholars and investigators in the past (Philip and et. al., 2019). The vital
reason behind conducting investigation on the chosen topic is because discrimination has been
one of the crucial subject that may lead an organisation to even cancel its licence of conducting
business within national or international market. Also, there are many business organisations that
are facing difficulties in order to reduce discrimination at workplace which affected them in
different ways like high employee turnover ratio, decrease in productivity and so on. This is why,
it is needed to understand what actions can be taken and what different rules and regulations that
can be followed in order to reduce discrimination at workplace and to bring equality and
Diversity which will positively impact on employee engagement towards different goals and

objectives of a healthcare organisation like National health Services. In present context, thematic
analysis has been performed underneath in order to conduct interpretation:
Theme 1: Equality and diversity and how it helps an organisation
Q1. Do you have any information in relation to what is equality and
diversity and how it helps an organisation?
Frequency
a) Yes 26
b) No 4
a) Yes b) No
0
5
10
15
20
25
Chart Title
Interpretation 1: Considering the above information it is interpreted that out of 30
respondents26 has prominent information regarding the equality and diversity and how it is
useful and helpful for the company regarding the smooth functioning. It also provides the better
exposure to employees and Organisation as well in terms of internationalisation and also
promotes various culture and language to achieve success factor.
Theme 2: Equality and Diversity policy developed by an organisation can help staff
member to get engaged among different goals and objectives
Q2. Do you think if, equality and Diversity policy developed by an
organisation can help staff member to get engaged among different goals
and objectives?
Frequency
a) Yes 23
b) No 7

a) Yes b) No
0
5
10
15
20
25
Chart Title
Interpretation 2: Considering the above graph it is analysed that 23 respondents agree with
the statement that the diversify policy leads to develop more engagement of staff members
towards different goals and objectives of the company. As in terms of this different cultures and
languages leads to develop curiosity among employees and because of this they get more
involved in the activities of the company.
Theme 3: Existing equal opportunities related policies are followed by National health
Services are effective in nature
Q3. Do you agree if, existing equal opportunities related policies are
followed by National health Services are effective in nature?
Frequency
a) Agree 25
b) Disagree 5

a) Yes b) No
0
5
10
15
20
25
Chart Title
Interpretation 3: From the above pie chart it is interpreted that 25 respondents agree with
the statement that the equal opportunities and diversity is significantly implemented in the NHS
and also followed by the management employees as well regarding their smooth running of an
organisation. Despite from these equal opportunities are useful for people in order to get better
exposure for them and also leads to provide significant direction towards their career
development.
Theme 4: National health Services already supporting its staff members when they feel
demotivated while serving to patients
Q4. Is National health Services already supporting its staff members when
they feel demotivated while serving to patients?
Frequency
a) Yes 15
b) No 15

a) Yes b) No
0
5
10
15
20
25
Chart Title
Interpretation 4: From the above graph it is interpreted that only 15 respondents agree that
NHS support their staff members when they feel demoralized while offering services to their
patients full stop as in relation with Healthcare services it need lot of courage and motivation to
perform significant job role and because of lot of pressure regarding the health of patients
sometimes staff members get demotivated and does not get prominent way to motivate them.
Theme 5: NHS to bring appropriate modifications in its equality and Diversity policy
Q5. Do you agree if it is important for NHS to bring appropriate
modifications in its equality and Diversity policy?
Frequency
a) Agreed 16
b) Don’t know 2
c) Disagreed 12

a) Resistance to change b) Funding c) Training given to staff
members
0
2
4
6
8
10
12
14
Chart Title
Interpretation 5: From the above pie chart it is interpreted that only 16 respondents agree
with the concept that NHS need to bring suitable changes in their diversity and equality policy as
many of them think that the existing policy which company adopt is significant and beneficial
for them and for the long survival of the company. Meanwhile 12 respondents get disagreed with
the statement as they think that changes in policy bring significant changes in the performance
and behaviour of employees as well it is not beneficial for the company.
Theme 6: Benefits that National Health Service will get after adapting equality and
Diversity policy
Q6. What are the benefits that National Health service will get after
adapting equality and Diversity policy?
Frequency
a) Improvement within employee engagement 12
b) Reduction within high employee turnover ratio 18

a) Yes b) No
0
5
10
15
20
25
Chart Title
Interpretation 6: As per the above pie chart it is analysed that only 12 respondents agree
with the benefits of adopting equality and Diversity policy in NHS as some of them think that
after adopting this policy many people decrease their engagement from there organisational
activities. Within an organisation there are some people who work for company and others work
for themselves and this people does not engage in the other activities of the company.
Theme 7: Problems that can be faced by National health Services if any sort of
discrimination act takes place
Q7. Based on your own knowledge, what are the problems that can be
faced by National health Services if any sort of discrimination act takes
place?
Frequency
a) Loss of reputation 10
b) Low employee engagement 10
c) High employee turnover ratio 10

a) Resistance to change b) Funding c) Training given to staff
members
0
2
4
6
8
10
12
14
Chart Title
Interpretation 7: Considering the above mentioned graph, it can easily be said that 10
respondents for in the favour of loss of reputation and apart from that 10 out of 30 respondents
has clearly set stated that loss of employee engagement might take place and lastly, only 10 were
in the favour of high employee turnover ratio NHS will face.
Theme 8: NHS to enhance employee engagement
Q8. According to you, do you think if it is required for NHS to enhance
employee engagement?
Frequency
a) Yes 22
b) No 8

a) Yes b) No
0
5
10
15
20
25
Chart Title
Interpretation 8: Above-mentioned graph has stated that 22 out of 30 respondents were in
the favour of yes and stated that NHS will be required to enhance employee engagement for
improvising their productivity and rest of the respondents were not in the favour of same.
Theme 9: Challenges that NHS will face while implementing new to equality and Diversity
policy at work station
Q9. Based on your own knowledge, what are said to be some of the
challenges that NHS will face while implementing new to equality and
Diversity policy at work station?
Frequency
a) Resistance to change 12
b) Funding 5
c) Training given to staff members 13

a) Resistance to change b) Funding c) Training given to staff
members
0
2
4
6
8
10
12
14
Chart Title
Interpretation 9: Graph has showed that, 12 respondents in favour of resistance to change,
five stated that spending will be one of the crucial challenge and lastly 13 out of 30 respondents
were in the favour of training given to staff members will be considered as the challenge for
NHS while implementing equality and Diversity policy at workplace.
5. Conclusion
Above mentioned information has clearly summarised that, it is pretty much needed for an
organisation to deliver equal opportunities to every single employee rather than discriminating
him or her considering different aspects like race, colour, religion, culture and so on. On the
other hand, it is also summarised that considering equality and diversity policy employee
engagement at workplace can easily be improved because this will be delivering same sort of
recognition within the healthcare organisation without being bias. It is also concluded that
employee engagement if done by an organisation in rightful manner then it is may be possible
that company will gain competitive advantages because this will directly improve motivation
level among staff and they will be performing daily tasks in a befitting manner.
6. Recommendations
After making the conclusion of the overall investigation, it is recommended to National
Health Service that company would require to specifically deliver training to every single
employee without being biased. This will help National Health Service to improve productivity
at the workplace. On the other hand, it is also recommended that proper modifications among

equality and Diversity policy from time to time will deliver effective results at the time of
engaging staff towards a common goal. It is said because, with the help of proper alterations
among health and Diversity policy it will and close all the amendments that took place among
different rules and regulations that are linking to employees of Healthcare industry (Murray,
2017).
7. Reflection
I am glad that I got a chance to perform research over a wide theme for example "the impact
of equality and Diversity policies on employee engagement of National Health Services". I
utilized various strategies for gathering data about the subject which are positivism theory,
deductive, questionnaire, methodology and so forth. All these are compelling strategies for me
during assortment of quantitative information about the theme. Alongside this, I also developed
questionnaire that was compelling and important for me since it upheld in get-together of
dependable information inside least timespan. By utilizing this instrument of information
assortment I make distinctive close-finished inquiries that are viable in get-together of data from
the chose respondents.
Aside from this, by doing this examination I confronted certain issues, for example, absence
of time, in-adequate measure of reserve and issues from the respondents' side. By making close-
finished inquiries, respondents are not favour with the choices introduced in questionnaire. This
made most concerning issue for me in social affair of information deliberately. Alongside this, I
likewise utilized Gantt graph that was full of feeling and valuable for me since it bolstered me by
giving data of about the beginning and fulfilment information of venture. There is
recommendation for elective examination philosophy to the scientist. Meeting is a viable piece of
elective technique that could be use by agent on the off chance that they get one more
opportunity for doing any examination over the comparable theme. It is powerful technique on
the grounds that in this, respondents are free in provision of their feeling and perspectives about
the point.

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