The Role of Talent Management and Effective Training to Overcome the Negative Impacts of COVID-19

This research project explores the role of talent management and effective training in overcoming the negative impacts of COVID-19 on business operations, with a focus on Bloomsbury Coffee House in London, UK. It discusses the importance of talent management in the hospitality sector, the impact of COVID-19 on the hospitality industry in the UK, and strategies that can be implemented by Bloomsbury Coffee House to mitigate the negative effects of the pandemic.

Research Project
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1.1 Chapter 1....................................................................................................................................4
INTRODUCTION...........................................................................................................................4
Study background/rationale....................................................................................................4
Research objectives................................................................................................................5
2.1 Chapter 2....................................................................................................................................5
Literature review (LR).....................................................................................................................5
3.1 Chapter 3....................................................................................................................................9
Research methodology (RM)...........................................................................................................9
4.1 Chapter 4..................................................................................................................................12
Findings & analysis........................................................................................................................12
51. Chapter 5..................................................................................................................................17
Recommendations..........................................................................................................................17
CONCLUSION..............................................................................................................................19
REFERENCES..............................................................................................................................20
Appendix........................................................................................................................................22
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1.1 Chapter 1
INTRODUCTION
Talent management is one of the most important and effective practices for every business
organisation dealing in any business segment as it enhances overall performance and
productivity of employees at great extent. Countries around the world are affected by the
outbreak of corona virus which also affected business operations in all around the world in every
industrial segment (Hasan and Bao, 2020). If it is talked about hospitality industry corona virus
have serious impact upon profit generation capability of companies. Present report is conducted
Bloomsbury Coffee House operating their business services in London, United Kingdom.
Formative discussion has been conducted on research aims, objectives, literature review, data
analysis and recommendations.
Study background/rationale
The study is being conducted to determine the role of talent management and effective
training through which negative impact of corona virus can be overcome by business
organisations. Bloomsbury Coffee House is operating the services in hospitality industry which
is majorly affected in terms of profitability and productivity due to the outbreak. In this report
different type of strategies of talent management and training practice is being recommended
through which company can overcome corona virus impact.
Research Aim
“The role of talent management and effective training to overcome the negative impacts
of COVID-19”. Bloomsbury Coffee House, London, UK.
Research objectives
 To determine the concept of talent management and its importance within hospitality
sector and evaluate health issues that are affecting tourism and hospitality industry.
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 To identify the impact of Corona virus upon business operations and performance of
United Kingdom hospitality sector.
 To study the role of talent management and effective training to overcome negative
impacts of Corona virus in the context of Bloomsbury Coffee House.
 To construct recommendations that could be implemented by Bloomsbury Coffee
House to overcome Corona virus negative impacts?
Research Questions
 What is concept of talent management and its importance within hospitality sector and
evaluate health issues that are affecting tourism and hospitality industry?
 What is the impact of Corona virus upon business operations and performance of United
Kingdom hospitality sector?
 What role of talent management and effective training to overcome negative impacts of
Corona virus in the context of Bloomsbury Coffee House?
 What are the effective strategies that can be implemented by Bloomsbury Coffee House
to overcome Corona virus negative impacts?
2.1 Chapter 2
Literature review (LR)
Concept of talent management and its importance within hospitality sector and evaluate health
issues that are affecting tourism and hospitality industry
As per the view point of Amankwah-Amoah, 2020 talent management plays most
important role for an organisation especially in hospitality industry as employees are directly
connected to customers to provide facilities and services. Thus, this concept of talent
management plays significant role in this sector as to increase employee’s capabilities and skills
to treat customers with more effectiveness and enhance overall productivity of company. It has
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been identified that there are certain form of health issues such as the outbreak of corona virus
that negatively affect tourism and hospitality industry around the world. Due to this outbreak
government of nearly all the countries imposed lockdown and restrict domestic as well as
international travel that affects profitability and growth of this sector in adverse manner.
Talent management is one of the most important and constant process that facilitate an
organisation to manage talent and retain potential and experience employees for long period of
time by continuously motivating them and enhancing their skills and knowledge. It helps allows
organisation to maximize overall performance of individuals and strengthen workforce of
business. Human resource is most important part of an organisation and act as a major source of
revenue generation. By managing workforce in an effective manner and taking advantage of
various strategic approach of talent Management Company can maximize productivity of
employees. Talent management practices like training and development opportunity compensate
and awards and offering them flexible working environment allow organisation to develop a
positive workplace culture. However it has been identified that outbreak of corona virus there is
a negative impact upon business operations of organisation especially for those who are
conducting their business services in tourism and hospitality industry. Thus, it essential for
organisation to emphasize emphasise more upon managing talent in order to retain experienced
and talented employees for organisational growth and productivity. With the help of this,
company can conduct their business operations in an effective manner and overcome the
negative impact of covid-19 on some extent.
Impact of Corona virus upon business operations and performance of United Kingdom
hospitality sector
According to the view point of Verma and Gustafsson, 2020 due to the outbreak of
corona virus business performance and corporations are negatively impacted. It has been
identified that in order to break the chain of the spread of this virus government authorities
around the world restricted business organisation operations in every sector. This outbreak
severally have negative impact upon hospitality industry as individuals were subjected to stay-
at-home home and domestic and international travel serves were suspended. Hospitality sector
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faces loss in their ability to generate revenue and profitability. Along with this it has been
determined that corona virus have a negative impact upon performance and operations of
business activities of hospitality sector in United Kingdom that affects companies in this segment
in terms of lower level of productivity organisation. It has been identified that within this sector
strive to even conduct that business operation.
According to the analysis it has been identified that all major industries around the World
are devastating due to the effects of corona virus on COVID-19. From manufacturing to
marketing there is a downward shift in the way of conducting business operations. It has been
identified that businesses and companies revenue significantly shift downwards due to this
outbreak and their capability to earn profitability is also get adversely affected. Along with this
economics around the world get badly affected due to the number of restrictions imposed by
government in countries around the world. Due social distancing measures and travel bans
hospitality sector is get majorly affected. In addition to the this it has been identified that
organisation especially who are conducting their business services in travel and tourism sector
and other hospitality segments are struggling and others are trying to conduct their business. It
not only affected the way of conducting business operations but also have negative impact upon
job opportunities that are being provided by this sector to individual. This pandemic has
devastating impact upon performance as well as business operations of hospitality sector
organisations in the provinces of United Kingdom, that affect their ability to perform business in
a smooth manner. It has been identified that organisations are struggling to continue the daily
basis operations.
Role of talent management and effective training to overcome negative impacts of Corona virus
in the context of Bloomsbury Coffee House
As per the view point of Jiang and Wen, 2020 talent management and effective training
plays most important role through which organisation can somehow lower down the negative
impact of corona virus on business organisation performance. In context with Bloomsbury
Coffee House by providing effective training company can enhance performance and
productivity of employees. In the training courses Bloomsbury Coffee House can make their
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employees aware about the standard Health Care guidelines enforced by government agencies in
order to perform business operations in safe and healthy workplace environment.
Talent management will provide a competitive advantage to an organisation through
which they can ensure long-term sustainability. Employees acts a most important part of
organisation thus by managing time with strong strategic values company can overcome negative
impact of covid-19 upon business profitability and business operations. It has been evaluated that
talent management and training programs will allow organisation to motivate and provide special
talents to employees in order to enhance their performance at great extent. With the help of
unique skills and knowledge employees can have significant capability to perform their roles and
responsibilities with more effectiveness through which organisation can conduct their business
operations with more efficiency. Along with this by investing in employees development and
career organisation can enhance their loyalty towards organisation.
Effective strategies that can be implemented by Bloomsbury Coffee House to overcome Corona
virus negative impacts
According to Filimonau, Derqui and Matute, 2020 Bloomsbury Coffee House can effectively
overcome negative impact of corona virus on business operations and overall profitability
strategies like having transparent communication with employees. In this company can
communicate actual vision and mission to overcome COVID-19 impact upon business. Along
with us by maintaining healthy relationship with employees Bloomsbury Coffee House can
understand the importance of overcoming the impact of corona virus for company as well as
their growth and sustainability (Norouzi and et. al., 2020). In addition to this by offering
significant training and development opportunities to employees Bloomsbury Coffee House can
enhance existing level of skills and knowledge and can further enhance their performance to
conduct business operations during this pandemic period.
With the assistance of efficient strategies organisation and mitigate or reduce negative
impact of covid-19 upon business operations and profitability. In this Bloomsbury Coffee House
is required to develop a risk management plan to identify and prioritise risk and undertake
measures to fill these gaps. With the help of policy management and strategy management
Bloomsbury Coffee House can undertake use information and policy and update the old one by
reviewing and revising a work from home policy. In order to overcome the adverse impact of
Covid-19 upon Bloomsbury Coffee House profitability and business performance strategic plan
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will effectively facilitate organisation to conduct business operations in an effective manner.
Along with this it has been identified that business management of is required to investigate the
impact of COVID-19 upon each and every assessment of their business segment and implement
strategies accordingly in order to assure overall success. This effectively helps conduct the
business in an effective manner and overcome with the negative impact of covid-19.
3.1 Chapter 3
Research methodology (RM)
Primary research-
Primary research data collection method is defines as a data collection method in which
information is collected from first hand sources like online survey, interviewers, focus Group
and more. It is quite inexpensive way to collect data to accomplish recharge objectives. Primary
research is being done as a methodology that research mainly used in order to accumulate
directly rather than depending upon already conducted research. This research can be conducted
with the help of different methods like interviews, online survey, observation and focus groups.
It has been identified that one of the most important advantage of primary research is that in this
data that has been collected is accurate according to the personal requirements and needs of
business organisation. Along with this information that has been collected from primary research
can be control in order to have meaningful research insight. While on the other hand if it is
talked about disadvantage of primary research it is a time consuming method as in order to
conduct interviews sending and receiving online survey research can somehow feel exhausted
and require additional time.
Secondary research-
Information and data from this research are accumulated from already existing sources
that enhances overall effectiveness of research in a well-defined an effective manner. In this
research can take advantage of various sites like public libraries, already filled surveys, non
government and government agencies data to conduct research process. It has been identified
that it is cost effective data collection method as compared to primary research and in this
information is acquired from already existing sources. Secondary sources of data collection
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accumulate information and data from existing resources like journal articles, academic papers,
historical records government and more. It is less time and cost taking data collection method.
In order to conduct present research objective research on Bloomsbury Coffee House
secondary and primary sources of data collection method is used in order to accomplish research
objectives with moon effectiveness.
Quantitative research-
Qualitative research methodology is a process in which information mainly acquired and
collected in numerical manner (Hao, Xiao and Chon, 2020). For this research can take use of
observations surveys, interviews in order to make predictions.
Qualitative research-
Qualitative research methodology involved collection and analysis of non numerical data
in order to have in-depth inside of opinions and perceptions of respondents.
In order to accomplish present research objectives research and undertake use of
quantitative method.
Research approach-
In order to accomplish objectives of research deductive research approach is being
undertaken to accomplish to Bloomsbury Coffee House research objectives in order to set reports
quantitative research findings.
Sample Size-
To accomplish Bloomsbury Coffee House research sample size of 5 respondents those
are employees of respective coffee house is being selected as the sample size in order to evaluate
their use and perception on current topics.
Questionnaire
Q1) Do you have understanding of talent management concept and its
importance within hospitality industry?
Frequency
a) Yes 65
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b) No 5
Q2) Do you think the health issues are affecting tourism and hospitality
industry?
Frequency
a) Yes 60
b) No 10
Q3) Does Corona virus Impact of upon business operations and
performance?
its Frequency
a) Yes 50
b) No 20
Q4) What is the major impact of COVID-19 upon business performance? Frequency
a) Decrease in profitability 50
b) Impact upon workforce practices 10
c) Decrease in performance of employees 10
Q5) Do you think Bloomsbury Coffee House can overcome negative
impacts of Corona virus?
Frequency
a) Yes 60
b) No 10
Q6) What are the effective strategies that can be implemented by
Bloomsbury Coffee House to overcome Corona virus negative impacts?
Frequency
a) Transparent communication with employees 50
b) Maintain healthy relationship with employees 10
c) Provide training and development opportunities to employees 10
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4.1 Chapter 4
Findings & analysis
Interview
1. Interviewer: Do you have understanding of talent management concept and its
importance within hospitality industry?
Respondent 1: Yes, I have proper understanding of talent management concept along with its
importance in hospitality industrial sector. According to me it is the best practice through which
company can conduct their hospitality operations with more effectiveness. For my point of view
talent management facilitate an organisation to effectively enhance overall productivity within its
workplace structure, as with the help of this practice company can effectively in hands women's
ability of the employees.
Respondent 2: I have little bit understanding of the Talent Management concept but do not have
adequate understanding of its importance in hospitality industry.
Respondent 3: Yes, I have effective understanding of talent management concept I think that
with the help of talent management practices organisations within hospitality sector can
effectively enhance productivity of its employees and can assure more growth and development
in respective industrial segment.
Respondent 4: No, I does not have any form of understanding of the Talent Management concept
along with this I also does not possess any form of knowledge of the importance of talent
management concept within hospitality segment.
2. Interviewer: Do you feel there is enough transparency in companywide decision-
making processes in talent management practice?
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Respondent 1: Yes, I feel that in organisational workplace structure there is enough transparency.
It is one of the effective strategies which are being practice in bakery. Management effectively
ensure that they engage employees in the process of decision-making through which
transparency among company management and employee is effectively enhance.
Respondent 2: I don't feel that there is enough transparency in the talent management practice of
decision making in company. According to me firm management does not engage employees
effectively in talent management practices or understand their perceptions in effective manner.
Respondent 3: Yes, I considered that in organisational decision making process there is enough
transparency. According to my point of view this practice of talent management is being
effectively enforced by company management in which they assure that all the employees are
engaged in the decision-making process. It effectively enhances transparency within
management and employees that enhance overall productivity of company.
Respondent 4: I do not have any form of understanding of the talent management concept. I am
little bit confused about the transparency in company decision making process in terms with
talent management practice.
3. Interviewer: Do you feel our current talent management process is effective in
Bloomsbury Coffee House ?
Respondent 1: Yes, I feel that current talent management process is effective in Bloomsbury
Coffee House. According to me it has been evaluated that firm undertake effective form of talent
management practices such as engaging employees in the process of decision making that
enhance transparency. It is one of the most effective strategies of talent management that
enhances communication and trust among management and employees.
Respondent 2: According to me I am little bit confused that complete practice effective talent
management practices, as I do not have effective information or knowledge about this concept
thus, I cannot make proper judgement.
Respondent 3: Yes, I feel that there are efficient talent management practices in Bloomsbury
Coffee House. It has been identified by me that this coffee house effectively treat their
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employees in effective manner and sure that there is efficient transparency prevails among
management and workforce.
Respondent 4: No according to me I do not feel that Bloomsbury Coffee House practice effective
talent management practices. In addition to this it has been identified by me that there is no
transparency place within management and employees.
4. Interviewer: According to you what is major impact of COVID-19 upon business
performance?
Respondent 1: According to me the major impact of coronavirus or covid-19 on business
operation is in terms of decrease in its profitability, as it has been identified by me that covid-19
affected company to continue their business operations in the time period of lockdown that has
been imposed by government in this week as an employees are restricted to stay in home.
Respondent 2: I think that the major impact that business performance due to coronavirus is
related to the impact upon workforce practices. It has been identified by me that due to the
pandemic company practices like talent management get affected in adverse manner.
Respondent 3: As per my opinion it has been identified that major impact of covid-19 up on
business performance is decrease in the performance of employees as it affected company talent
management and training practices in which company offer training and development courses to
employees is in an effective manner as to enhance their skills and align their performance with
company objectives and goals, but due to do this pandemic there is significant negative impact
on performance of employees.
Respondent 4: I did not have much understanding of the covid-19 so I cannot decide its impact
upon the performance of business.
5. Interviewer: Do you think Bloomsbury Coffee House can overcome negative impacts
of Corona virus?
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Respondent 1: Yes, I effective you think that Bloomsbury Coffee House can effectively
overcome the negative impact of coronavirus. According to me it has been determined that
company is having strong management and engage employees in the decision-making process it
effectively enhances transparency. With the help of the talent management practice Bloomsbury
Coffee House can effectively overcome negative impact of covid-19 as it enhance collaboration
between management and employees.
Respondent 2: I am little bit confused and could not answer this question in effective manner.
However it has been identified by me that covid-19 affected every industry in adverse manner
thus, it is bit hard to say that Bloomsbury Coffee House can overcome the negative impact of
coronavirus in effective manner.
Respondent 3: Yes surely, I think that Bloomsbury Coffee House has efficient managers and
leaders motivate employees in effective manner. It significantly enhances collaboration and
cooperation among management and employees. It is the best talent management practices that
will allow Coffee House to overcome negative impact of covid-19 in an effective manner.
Respondent 4: No I do not think that Bloomsbury Coffee House can overcome the negative
impact of covid-19 as there is no transparency and engagement of employees prevails in
company for play structure.
6. Interviewer: What are the effective strategies that can be implemented by
Bloomsbury Coffee House to overcome Corona virus negative impacts?
Respondent 1: According to me Bloomsbury Coffee House by having transparent
communication with employees can effectively overcome the Corona virus and its negative
impact on business operation. It is one of the most effective strategy through which company can
provide every required information to employees and can assure that collaboration in a well
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defined and effective manner. With the help of this strategy Bloomsbury Coffee House can
align improve performance with organisational objectives and can overcome negative impact of
coronavirus in a well defined and effective manner.
Respondent 2: According to my point of view the best strategy through which company can
effectively overcome coronavirus negative impact is maintaining a healthy relationship with the
employees. It is one of the most efficient strategy with the help of which company can enhance
collaboration with employees it also allow company to enhance loyalty among employees
through which they can contribute in company objectives in more effective manner.
Respondent 3: According to my point of you with the help of providing effective development
and training opportunities to employ through virtual media Bloomsbury Coffee House can
effectively overcome negative impact of coronavirus. With the help of this company can train
employees and provide them effective knowledge about the required practices.
Respondent 4: As per my point of view with the help of taking advantage of increasing
awareness among employees of the extent at which virus affect the company it is one of the
major strategy through which company can effectively overcome negative of coronavirus thus
according to my point to see you by engaging employees in decision making company can
enhance its effectiveness and overcome the impact of coronavirus.
51. Chapter 5
Recommendations
It is essential for business organisation those are conducting their activities and functioning in
hospitality industrial segment to undertake advantage of efficient strategies and measures in
order to overcome the impact of corona virus on business profitability and performance. In
context to Bloomsbury Coffee House it is being recommended to management to maximize
motivation and morale of employees by providing them different training and development
courses (Rahman and et. al., 2020). It will help them to enhance employee’s motivation on
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loyalty towards company that enhances their overall productivity. In addition to this management
of Bloomsbury Coffee House is also being recommended to establish strong relationship with
their workforce in order to provide them proper guidance and support during this period. It will
help company to retain their experience employees and benefits company a number of ways, as
the retaining employees company can safeguard themselves to invest in hiring and recruiting
process during corona virus pandemic. Bloomsbury Coffee House management is also
recommended to strengthen their Communications strategy and take advantage of transparent
communication in order to aware employees about actual vision and mission of company it will
help business copy to enhance employee engagement in succession planning through which
company cannot able to stay connected with employees but can also enhance their performance
level towards organisational objectives. In addition to it is essential for Bloomsbury Coffee
House management to have different types of training and development course in order to
provide leadership talent in effective manner. Due to the current outbreak of covid-19 company
is required to replace old bureaucracy with rapid decision-making, clear goals and focus team.
Leadership development programs facilities will be provided to employees in order to have more
agile organisation workplace environment. Employees are required to be supported in effective
manner as to make their performance motivated, they are also require to spend the small amount
of time in learning with the help of a coach classroom or online on real based project business
problem which is covid-19. These strategies with allow Bloomsbury Coffee House management
to conduct the business operation in an effective manner.
Along with this it is recommended to Bloomsbury Coffee House management to take
advantage of managing and recording performance of employees in order to enhance their
performance and loyalty towards company. Employees contribution are required to be
appreciated by Bloomsbury Coffee House management, thus in order to effectively manage this
current crisis and make employees performance stay motivated towards organisational objectives
it is essential for company to transparent link with employees goals to business priority while
having flexibility. Managers of Bloomsbury Coffee House management are required to have
regular conversation with employees in order to provide them relation support and guidance.
It is also recommended to Bloomsbury Coffee House management to invest in manager coaching
skills and tale regular feedback on continuous manner. Organisation is also required to develop
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succession planning in order of conduct their business by accommodating new requirements.
With the help of this planning Bloomsbury Coffee House management can perform their roles
and responsibilities in effective manner. With the help of increasing talent management
opportunities and providing assistance to employees with the help of virtual development
assistance and distance learning programs Bloomsbury Coffee House management can overcome
with the negative impact of covid-19. It is recommended to undertake use of video conferencing
and provide employees with the opportunity of executive coaching in order to access
performance of employees. Virtual training assessment will help Bloomsbury Coffee House
management to evaluate employee’s performance level on regular basis. In order to emerge from
this crisis it is essential for business organisation to have strong talent management function and
system in their workplace structure as to enhance performance and productivity of employees in
an effective way. In addition to this it is also recommended that upper cross functional response
team in order to monitor supply chain marketing and sales in order to make the health and safety
of colleague. With the help of cross functional team employee management and well-being,
financial stress testing and contingency planning and other business activities can be evaluated.
Furthermore it is recommended to ensure liquidity and develop a contingency plan. Supply chain
is also required to be stabilized in order to conduct business operations in an effective manner.
Thus by considering all the recommended measures and practices business company can
effectively overcome negative impact of covid-19 on the performance and profitability. These
recommended strategies will help management to enhance overall productivity level of
employees and organisation at great extent.
CONCLUSION
As per the above mentioned report it has been concluded that the outbreak of corona virus
affect each and every business segment in a negative manner. However in terms with tourism
and hospitality sector this business industry have major negative impact of this outbreak. Due to
the number of restriction imposed by government authorities on movement of individual from
one place to another effect organisations. In this segment organisations nearly strive to
accomplish their daily basis needs. In this with the help of the strategies and revival plans
organisation can overcome with the negative impact of covid-19 upon business activities. In
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addition to this by providing efficient training and development courses organisation can
enhance overall profitability and productivity of employees in a well-defined manner. With the
help of this company can enhance loyalty and motivation of workers was organisation and can
effectively assure smooth business operation. With the help of different type of strategies and
measures organisations operating the business activities in hospitality sector can effectively
overcome crisis of corona virus. Organisations are required to conduct risk analysis and identify
the gaps with the help of this they can implement effective strategic measures and policies
through which companies can enhance effectiveness to conduct business operations in a well
define and effective manner. Further it has been identified that organisations are also require to
take use of policies in order to provide different type of training courses to employees through
digital sources. It will help them to significantly enhance overall knowledge and skills of their
workforce. It will not only strength and company organisational structure but also facilitate them
overcome from the crisis impact.
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Mary Mesaglio. 2020. 4 Actions to Be a Strong Leader During COVID-19 Disruption. Available
Through: < https://www.gartner.com/smarterwithgartner/4-actions-to-be-a-good-leader-
during-covid-19-disruption/>
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Appendix
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Section One: Title, objective, responsibilities
Title or working title of the research project (in the form of a question, objective or
hypothesis)
The chosen title for this research project is, “Role of talent management and effective
training in meeting the negative impacts of COVID-19”. A research project on
Bloomsbury Coffee House.
Research Aim
The aim of this research is, “The role of talent management and effective training in
meeting the negative impacts of COVID-19”. A research project on Bloomsbury Coffee
House”. An investigation conducted on Bloomsbury Coffee House, London, UK.
Research objectives (e.g what is the question you want to answer? What do you want
to learn how to do? What do you want to find out?):
 To assess the academic literature on talent management and its importance in
hospitality sector. and health issues impacting tourism and hospitality
 To review the impact of COVID-19 on overall business operations and
performance of Hospitality industry of UK.
 To examine the role of talent management and effective re-training in meeting the
negative impacts of COVID-19 in the context of Bloomsbury Coffee House. To make recommendations that could be adopted by Bloomsbury Coffee House to
overcome the issues and negative impacts of COVID-19.
Question Tag
 What implication is related with the concept of talent management and its
importance in hospitality sector?
 What impact is lead byCOVID-19 on overall business operations and performance
of Hospitality industry of UK?
 What crucial role is lead by talent management and effective training in meeting
the negative impacts of COVID-19?
 What strategiescould be adopted by Bloomsbury Coffee House to overcome the
issues and negative impacts of COVID-19?
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Section Two: Reasons for choosing this research project
Reasons for choosing the project (e.g links to other subjects you are studying, personal interest, future
plans, knowledge/skills you want to improve, why the topic is important):
The selection of current research topic is very vital and crucial as COVID -19 is a global
pandemic that is created negative impacts on all most all orgnisation and had brought
worst time for hospitality sector. Thus, the main reason of selecting current research topic
is to evaluated about the importance of talent management and effective training in
meeting and overcoming this adverse situation. Further, findings of current investigation
are vital and crucial for scholars and researcher as lead many significant information
associated with talent management and other vital aspects.
Section Three: Literature sources searched
To assess the academic literature on talent management and its importance in
hospitality sector. and health issues impacting tourism and hospitality
As per the opinion of Susan Horner, 2020, recruitment of talented employees, staff
retention, effective training and building morale of employees are key essence of any
organisation that terms as talent management that is a vital role of HR department of every
organisation especially for an hospitality industry. Thus, it can be evaluated that talent
management is a vital concept that ensures building of morale and enhance performance
and efficiency level of employees and workforce to accomplish objective of organisation
along with leading better competitive strength to organisation in hospitality sector
(Crane,and Hartwell, 2019). Further, it has been also evaluated that many health issues
which consists of lack of proper hygiene and disease like malaria and other transitive virus
along with climate and change in food habits are main health issues and implication
associated with tourism and hospitality.
To evaluate about the role of talent management and effective training in meeting the
negative impacts of COVID-19.
As per the view points of RajulMathur and SaurabhParashar, 2020, management of talent
and effective training are the most vital tool that could lead to meeting up the negative
impacts of COVID-19 as this global pandemic has changed the living and operations of all
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orgnisation. Thus, effective training and proper guidance become more vital to meet and
cope up with this epidemic which consists more emphasis on hygienic and sanitization
training along with measures to stop spared of COVID-19 thus, effective training and
talent management plays a vital role in meting negative impacts of COVID-19 through
leant effective directions and guidance for employees (Hahn And et. al., 2020).
To review the impact of COVID-19 on overall business operations and performance of
Hospitality industry of UK.
With respect to the opinion of Murillo, E. and King, C., 2019, it has been evaluated that a
overall a negative impact is lead by COVID-19 on overall business operations and
performance of Hospitality industry of UK as the sudden lock down and fear of desires has
hampered the performance and productivity of all hotels and tourism organisation.
To determine the possible set of changes and modifications required in training and
other HR policies of Bloomsbury Coffee House to overcome the issues and negative
impacts of COVID-19
As per the information lead by Mary Mesaglio, 2020, the possible set of changes and
modifications required in training and other HR policies consist of leading better training
an learning about the measures that lead to precaution from COVID-19 which consist of
better sanitization along with maintaining due care for social distancing through keeping
significant distance from all customers. Further, making most of the operations and
activities online is also a big change and modification that could be lead by Bloomsbury
Coffee House to overcome the issues and negative impacts of COVID-19 (Piepoli, 2020).
Section Four: Activities and timescales
Activities to be carried out during the research project (e.g research,
development and analysis of ideas, writing, data collection, numerical analysis,
tutor meetings, production of final outcome, evaluation, writing the report):
Aims and objective
How long this will take:
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Research methodology
Literature review
Data collection
Data analysis
Conclusion and recommendations
Final submission
4 days
12 days
4 days
12 days
5 days
21 days
25 days
Gantt Chart
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Section Five: Research approach and methodologies
What type of research approach and methodologies are you likely to use and why? What your areas of
research will cover:
It forms a vital part of a research project to select a viable research methodology thus, use
of Research onion is made to adopt viable approach and method for current investigation
on Bloomsbury Coffee House which are provided as below:
Figure 1: Research Onion, 2020.
Research philosophy- Selection of positivism research philosophy is made from two most
common philosophy i.e. positivism and interpretivism and the former one lead to
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formation of better hypothesis which enable easy and more effective descriptions that can
be easily tested in numeric or quantitative form (Murillo and King, 2019).
Research approach- Inductive and deductive are commonly used research approach out of
deductive is opted for current investigation on Bloomsbury Coffee House as it ensures
more effective scanning of set objectives and support quantitative research findings.
Research strategy- Use of survey strategy is made for current investigation in Bloomsbury
Coffee House as for collecting data from a predefined group of customersto gain
information and insights in the current topic (Neri and Wilkins, 2019).
Research method- Quantitative method is used for current investigation as it lead to a
more time and cost effective way of research as compared with qualitative through leading
numeric data as base that ensures measure results of investigation.
Data collection- Information would be gathered from both primary and secondary sources
to have significant knowledge about current research topic and objectives both from
customersand old facts.
Sample Size- From total population of employees of in Bloomsbury Coffee House 20
employees are selected as sample size for current investigation through making
implication of random sample method.
Comments and agreement from tutor
Comments (optional):
I confirm that the project is not work which has been or will be submitted for another qualification and is
appropriate.
Agreed: ________________ (name)_______________ Date ______________
Comments and agreement form project proposal checker( IV sampling)
Comments (Optional):
I confirm that the project is appropriate.
Agreed /Disagree: (Name of the IV) Date
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Research Ethics approval form
All students conducting research activity that involves human participants or the use of data
collected form human participants are required to gain ethical approval before commencing their
research. Please answer all relevant questions and note that your form may be returned if
incomplete.
For further support and guidance please see your respective Unit Tutor:
Before completing this form, we advise that you discuss your proposed research fully with your
unit tutor. Please complete this form in good time before your research project is due to
commence.
Section 1: Basic details:
Project title:
The chosen title for this research project is, “Role of talent management and effective
training in meeting the negative impacts of COVID-19”. A research project on Bloomsbury
Coffee House.
Student name:
Student ID number:
Programme:
College Name:
Intended research start date:
Intended research end date:
Section 2 Project summary
Please select all research methods that you plan to use as a part of your project:
 Interviews No
 Questionnaires Yes
 Observations No
 Use of personal records No
 Data Analysis Yes
 Action Research No
 Focus Groups No
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 Others (Please specify) : n/a
Section 3: Participants
Please answer the following questions, giving full details where necessary.
Will your research involve human participants? Yes
Who are the participants? Tick all that apply:
Ages 12-16: No Young people aged: 17-18 No Adults:Yes
How will participants be recruited (identified an approached)?
From employees of Bloomsbury Coffee House
Describe the processes you will use to inform participants about what you are doing:
use of notice boards, e-mails and other online channels will be made
How will you obtain consent from participants? Will this be written? How will it be made clear to participants
that they may withdraw consent to participate at any time?
Consent will be obtain in written form through signing a consent form.
Studies involving questionnaires: will participants be given the option of omitting questions that do not wish
to answer?
Yes
If no please explain why below and ensure that you cover any ethical issues arising from this
Studies involving observation: Confirm whether participants will be asked for their informed consent to be
observed.
Yes
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Will you debrief participants at the end of their participation (i.e give them a brief explanation of the study)?
Yes
Will participants be given information about the findings of your study?(This could be a brief summary of
your findings in general)
Yes
Section 4: Data Storage and Security
Confirm that all personal data will be stored and processed in compliance with the Data Protection Act (1998)
Yes
Who will have access to the data and personal information?
Only Researcher and tutors
During the research:
Reseacher/Supervisor
Where will the data be stored?
Stored in DOC document with the use of USB and Laptop
Will mobile devices such as USB storage and laptops be used
Yes
If Yes, please provide further details:
After the research: the data will be safely disposed
Where will the data be stored?: USB/Laptop
How long will the data and records be kept for and in what format?
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Three to five months
Will data be kept for use by other researchers? No
Section 5 : Ethical Issues
Are there any particular features of your proposed work, which may raise ethical concerns? If so, please
outline how you will deal with these: N/A
It is important that you demonstrate your awareness of potential risks that may arise because of your
research. Please consider/address all issues that may apply. Ethical concerns may include, but are not limited
to the following :
 Informed consent. Yes
 Potentially vulnerable participants. n/a
 Sensitive topics n/a
 Risk to participants and /or researchers: n/a
 Confidentiality/anonymity: Yes
 Disclosures/ limits to confidentiality: Yes
 Data storage and security, both during and after the research (including transfer, sharing,
encryption, protection). Yes
 Reporting: Yes
 Dissemination and use of your findings: Yes
Section 6: Declaration
I have read, understood and will abide by the institution’s Research and Ethics Policy: Yes
I have discussed the ethical issues relating to my research with my Unit Tutor:
Yes
I confirm that to the best of my knowledge:
The above information is correct, and this is a full description of the ethical issues that may arise in the
course of my research
Name: Date:
Please submit your completed form to your tutor and also attach to the Research Proposal when
submitting to Turnitin.
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