Equality and Diversity in the workplace

This research project explores the impact of workplace discrimination on the performance of employees at Hotel Crowne Plaza. It discusses the various forms of discrimination, such as age, gender, and religion, and suggests strategies to minimize discrimination and retain staff members.

RESEARCH PROJECT

Table of Contents
CHAPTER 4: METHODOLOGY EXPLANATION..................................................................................3
Access.....................................................................................................................................................3
Sampling.................................................................................................................................................3
Primary data collection instrument..........................................................................................................3
Data collection administration.................................................................................................................3
Ethical issues relevant to the research......................................................................................................3
Data analysis approach............................................................................................................................4
CHAPTER 5: RESULTS.............................................................................................................................5
CHAPTER 6: CONCLUSION AND RECOMMENDATIONS................................................................14
Conclusion.............................................................................................................................................14
Recommendations.................................................................................................................................14
CHAPTER 7: REFLECTION....................................................................................................................16
REFERENCES..........................................................................................................................................17

TITLE: Equality and Diversity in the workplace. A study on Hotel Crowne Plaza.
CHAPTER 4: METHODOLOGY EXPLANATION
Access
It is necessary for research to have the proper access of Collection of data from the
sources. In order to collection of information from the primary and secondary sources as it is
necessary for researcher to have permission about collection of data from the organization or
authority (Ayalon and Tesch-Römer, 2017).
Sampling
Sampling is process that is used in the statistical analysis under which the determine
observations are taken from large population. There are probabilistic and non- probabilistic two
types of sampling method. There has been random sampling method used because it is a main
part of probabilistic sampling and provides the equal chance to chosen respondents. The selected
Sample size is 50 employees (Flake, 2016).
Primary data collection instrument
In order to collect data from the primary method, there has been questionnaire used by
concept in the different questions on identify the workplace discrimination issues of equality and
Diversity affecting performance of an organization. The questionnaire is mainly related with
literature review the specific subject area (Flake, 2017).
Data collection administration
Primary and secondary are different types of data collection methods. There has been
primary method used as developing questionnaire. Questionnaire is an effective method for
collection of information as this is time saving as well as cost saving method (Johnson and Joshi,
2016).
Ethical issues relevant to the research
It is necessary for the researcher to follow all the ethical principles while conducting the
investigation. The ethical principles which needed to consider through researcher are informed
consent, confidentiality privacy, anonymity etc. Researcher should use the authenticate sources

so that the valid and reliable information can be collected. This will help in conducting the
research in an ethical manner (Macdonald and Levy, 2016).
Data analysis approach
For data analysis, there has been content analytical method used because it provides the
description about the questions developed in questionnaire in a detailed manner. In this, themes
have been developed and also make interpretation of the collected data (Macdonald and Levy,
2016).

CHAPTER 5: RESULTS
QUESTIONNAIRE
Q1) Do you have understanding about the workplace discrimination?
a) Yes
b) No
Q2) According to your opinion, on which basis discrimination arise at workplace?
a) Age
b) Gender
c) Religion
Q3) What is the impact of discrimination on performance of employees at Hotel Crowne
Plaza?
a) Less collaboration
b) Less flexibility
c) High labor turnover rate
Q4) In case you faced the discrimination at workplace, is it impacted on your
performance?
a) Yes
b) No
Q5) What are the complexities faced through Hotel Crowne Plaza from arisen the
discrimination at workplace?
a) Enhance absenteeism
b) Increase employee turnover
c) Reduce organizational productivity
Q6) What are the strategies adopted through which work place discrimination can be
minimized?
a) Education among workers
b) Regular communication
c) Formation of committee
Q7) According to your viewpoint, does prevent the workplace from discrimination helps in

retaining the staff members for longer time period?
a) Yes
b) No
Q8) Give suggestions to organisation to combat the workplace discrimination.
Frequency Table
Q1) Do you have understanding about the workplace discrimination? Frequency
a) Yes 45
b) No 5
Q2) According to your opinion, on which basis discrimination arise at
workplace?
Frequency
a) Age 15
b) Gender 18
c) Religion 17
Q3) What is the impact of discrimination on performance of
employees at Hotel Crowne Plaza?
Frequency
a) Less collaboration 12
b) Less flexibility 20
c) High labor turnover rate 18
Q4) In case you faced the discrimination at workplace, is it impacted
on your performance?
Frequency
a) Yes 35
b) No 15
Q5) What are the complexities faced through Hotel Crowne Plaza
from arisen the discrimination at workplace?
Frequency
a) Enhance absenteeism 20
b) Increase employee turnover 20
c) Reduce organizational productivity 10
Q6) What are the strategies adopted through which work place
discrimination can be minimized?
Frequency

a) Education among workers 10
b) Regular communication 10
c) Formation of committee 30
Q7) According to your viewpoint, does prevent the workplace from
discrimination helps in retaining the staff members for longer time
period?
Frequency
a) Yes 40
b) No 10
THEME 1: Understanding about the workplace discrimination
Q1) Do you have understanding about the workplace
discrimination?
Frequency
a) Yes 45
b) No 5
a) Yes b) No
0
5
10
15
20
25
30
35
40
45
45
5
Interpretation: On the basis of 45 respondents that they have to understanding regarding
workplace discrimination. According to their opinion that discrimination at workplace is related
to certain prejudices when an employee is treated in an unfavourable manner due to gender,
religion, disability, race and many other characteristics. Other than this, there are 5 remaining
respondents which are not fully aware about the workplace discrimination.

THEME 2: Which basis discrimination arise at workplace
Q2) According to your opinion, on which basis discrimination arise
at workplace?
Frequency
a) Age 15
b) Gender 18
c) Religion 17
a) Age b) Gender c) Religion
13.5
14
14.5
15
15.5
16
16.5
17
17.5
18
15
18
17
Interpretation: According to the mention graph there are some bases on which discrimination
happen at workplace. There are 15 respondents which said that on the basis of age discrimination
arise at the workplace. In this kind of discrimination, the older employees treat less favourable
then the new staff. According to 18 respondents that gender is a main basis of discrimination
arises at workplace. It is related to not treating the men and women employees equally at the
workplace. There are 17 remaining respondents which agree with the religion based
discrimination at workplace.
THEME 3: Impact of discrimination on performance of employees
Q3) What is the impact of discrimination on performance of
employees at Hotel Crowne Plaza?
Frequency
a) Less collaboration 12
b) Less flexibility 20

c) High labor turnover rate 18
a) Less collaboration b) Less flexibility c) High labor turnover
rate
0
2
4
6
8
10
12
14
16
18
20
12
20
18
Interpretation: On the basis 12 respondents that less collaboration is a main impact of
discrimination that affected the performance level of staff members. Under this, there is a less
cooperation among the managers and employees and this reduces the moral of the staff members
at workplace. It is necessary for the manager to motivate the employees and also right time to
work in a right direction. There are 20 respondents which are agree with the less flexibility also
affect the adverse performance. There is less flexibility at workplace because the terms and
condition for the employees arise. This develops the negative impact on performance level and
they are not able to serve the best services to their customers. There are 18 remaining
respondents which said that workplace discrimination increase the labour turnover rate as the
moral of employees reduce and they are not able to sustain at workplace for long period.
THEME 4: Discrimination impacted on your performance
Q4) In case you faced the discrimination at workplace, is it
impacted on your performance?
Frequency
a) Yes 35
b) No 15

a) Yes b) No
0
5
10
15
20
25
30
35
35
15
Interpretation: On the basis of 35 respondents that if they face the discrimination then this
impact on their performance level. According to them, discrimination impact on the performance
level in negative manner and demotivated them and also not focus on the AIIMS objective set by
the top management. This also reduces the employees’ performance along with the
organisational productivity. According to remaining 15 respondents that discrimination does not
impact on the performance level of staff members.
THEME 5: Complexities faced from arisen the discrimination
Q5) What are the complexities faced through Hotel Crowne Plaza
from arisen the discrimination at workplace?
Frequency
a) Enhance absenteeism 20
b) Increase employee turnover 20
c) Reduce organizational productivity 10

a) Enhance
absenteeism b) Increase employee
turnover c) Reduce
organizational
productivity
0
2
4
6
8
10
12
14
16
18
20
20 20
10
Interpretation: From the above mentioned graph it has been stated that there are some
complexities faced by the Hotel Crowne Plaza from discrimination at workplace. There are 20
respondents with said that discrimination arise at the place in the absenteeism rate of employees.
From the discrimination, employees are not focused on their work and also not able to perform in
a better manner. This develops negative impact on their performance level and they started not to
come workplace daily. According to opinion of 20 respondents that complexities arise at
workplace from the discrimination is the employee turnover rate as from the discrimination
employees leave the organisation and this arise the enhancement in the employee turnover rate as
company need to hire the new employees and also provide them training. This enhances the cost
of company. There are 10 respondents with said that from the discrimination, the organisation
productivity can be reduced at as employee are not able to focus on achieving the organisational
objectives within a given period of time.
THEME 6: Strategies adopted through which work place discrimination can be minimized
Q6) What are the strategies adopted through which work place
discrimination can be minimized?
Frequency
a) Education among workers 10
b) Regular communication 10
c) Formation of committee 30

a) Education among
workers b) Regular
communication c) Formation of
committee
0
5
10
15
20
25
30
10 10
30
Interpretation: To minimise the discrimination at workplace, there are some strategies adopted
through company. On the basis of 10 respondents that company need to educate the workers
about the discrimination and its impact. According to opinion of 10 respondents that
communication is necessary among the employer and employee so that they can communicate in
easy manner and employees can able to share their opinions with the management. There are 30
remaining respondents which are agreeing with formation of the committee.
THEME 7: Prevent the workplace from discrimination helps in retaining the staff
members
Q7) According to your viewpoint, does prevent the workplace from
discrimination helps in retaining the staff members for longer time
period?
Frequency
a) Yes 40
b) No 10

a) Yes b) No
0
5
10
15
20
25
30
35
40
40
10
Interpretation: There are 40 respondents with said that preventing workplace from
discrimination is helpful in sustaining the employees for the longer period of time at workplace.
From removing the discrimination at workplace, company can able to provide the positive
working environment to employees and also give them support so that they can able to perform
in a better manner and also focus on attaining the set objectives within given time period. There
are 10 remaining respondents which are not agreeing with the given statement.

CHAPTER 6: CONCLUSION AND RECOMMENDATIONS
Conclusion
It has been concluded from the above mentioned report that workplace discrimination
arise the complexities in an organisation as it produces the negative impact on performance level
of employees and also reduce their moral. This kind of issue develops the negative impact on the
organisational performance as well as productivity. It has been discussed that the discrimination
arises at workplace on the basis of age, gender and religion. The age discrimination is related to
difference in age of workers. The religious discrimination is related to not getting the proper
treatment by a person on because of their religious values. In gender discrimination, company
does not meet the men and women employees equally at workplace. The aim of this research has
been developed on the basis of research area. In conducting the literature review part, there have
been secondary sources used as books, articles, journals, magazines and many others. The main
reason behind using this method is that it is time saving as well as cost saving. The literature
review is based on the research objectives that provide the detailed information about the specific
area and it is helpful in meet with the research objectives. In the literature review part, there has
been discussed about the workplace discrimination issues arising in an organisation on the basis
of religion and gender. There has been discussed about the impact of discrimination on
performance level of the employees in an organisation. There has been discussed about the
impact of discrimination such as less coordination, less flexibility and high turnover rate of
employees. In order to overcome from the workplace discrimination, there are some strategy
used by the organisation for an instance education among workers, regular communication and
also formation of committee at workplace. Research methodology is a main part of organisation
and under this there has been discussed about the research philosophy, Data Collection method,
research approach, techniques of Data Collection, ethical consideration and many other
components. In order to collect the data there has been questionnaire developed through because
it provides the detailed information about the specific subject area.

Recommendations
The present report is taken into consideration on determine workplace discrimination issues
of equality and Diversity which impacting overall performance of an organisation. In relation to
this research area, there are some recommendations given below
 It is necessary for the management to provide training to all the employees and
supervisors so that they can aware about the discrimination issues. This will help in
enhance their skills as well as knowledge so that they can able to understand about the
discrimination and their consequences.
 There is a need to management to develop the open communication with the employees
so that they can able to tell their problems with management. If there is any kind of
discrimination arise at workplace management need to take the strict action against it.
 It makes sure that employee should aware about the discrimination. This is likely that
separate in legal discrimination act score unrecognised because victim does not make this
clear that conduct is unacceptable. There is case where the managers will admit to
discrimination and help employees to draft the legal papers against them
 It is necessary for company to develop as well as review the anti-discrimination policy.
Manager may have put this in writing and acknowledged that this will not act in the
discriminatory ways that makes up to benefit position of the person that arise
discrimination.

CHAPTER 7: REFLECTION
I feel happy to get this opportunity about conducting the investigation on workplace
discrimination issues of equality and Diversity that affecting overall performance of an
organization. From conducting the present investigation, my knowledge and the research skills
are enhanced. This is helpful for me in providing the better opportunities about conducting any
investigation in future in a better manner. The aim of the present research is determine the
workplace discrimination related issues of equality and Diversity affecting overall performance
of an organization. In order to conducting the literature review, I used the secondary sources
such as books on magazines articles, channels and many others. In the literature review Part, I
have discussed about the basis of workplace discrimination and the complexities arise from the
discrimination at workplace. There has been discussed about the ways to minimize the
discrimination from an organization. I have used many methodologies for conducting an
investigation. There has been pragmatist research philosophy used and deductive research
approach used. In order to Collection of data, there has been questionnaire developed by
consisting the different questions related to specific subject area. For fill the questionnaire, there
have been 50 respondents chosen which the employees of company are. For chosen the
respondents to fill the questionnaire, there has been random sampling method used because it
provides the equal chance to the selected respondents.

REFERENCES
Books & Journals
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p.87.
Flake, D. F., 2017. Employer liability for non-employee discrimination. BCL Rev. 58. p.1169.
Johnson, T. D. and Joshi, A., 2016. Dark clouds or silver linings? A stigma threat perspective on
the implications of an autism diagnosis for workplace well-being. Journal of Applied
Psychology. 101(3). p.430.
Macdonald, J. L. and Levy, S. R., 2016. Ageism in the workplace: The role of psychosocial
factors in predicting job satisfaction, commitment, and engagement. Journal of Social
Issues.72(1). pp.169-190.
Manuel, S. K. and et. al., 2017. No rest for the stigmatized: a model of organizational health and
workplace sexism (OHWS). Sex Roles. 77(9-10). pp.697-708.
Mennicke, A. and et. al., 2018. Workplace experiences of gay and lesbian criminal justice
officers in the United States: A qualitative investigation of officers attending a LGBT law
enforcement conference. Policing and Society. 28(6). pp.712-729.
Randall, A. K. and et. al., 2017. Coping with workplace minority stress: Associations between
dyadic coping and anxiety among women in same-sex relationships. Journal of lesbian
studies. 21(1). pp.70-87.
Rummell, C. M. and Tokar, D. M., 2016. Testing an empirical model of workplace sexual
identity management. Psychology of Sexual Orientation and Gender Diversity. 3(1). p.49.
Selmi, M., 2016. Statistical inequality and intentional (not implicit) discrimination. Law &
Contemp. Probs. 79. p.199.
Tebbe, E. A., Allan, B. A. and Bell, H. L., 2019. Work and well-being in TGNC adults: The
moderating effect of workplace protections. Journal of counseling psychology. 66(1). p.1.
Triana, M. D. C. and et. al., 2019. Perceived workplace gender discrimination and employee
consequences: a meta-analysis and complementary studies considering country context.
Journal of management. 45(6). pp.2419-2447.