Identify Satisfaction Level of Customers

IDENTIFY SATISFACTION LEVEL OF CUSTOMERS
INTRODUCTION RESEARCH QUESTIONRESEARCH AIMS AND OBJECTIVES
Research is that process which help industry to gather
information about satisfaction level of customers with
aviation industry. As such, this concept help company to
know their actual performance and what things they can
include to make it more effective for customers.
The basic reason for making a research is to know that how
customer satisfaction level is helping firm to grow in better
way and is it really making industry to earn higher profits
(Lutz, 2016). “Easy jet” is an aviation company which is
serving millions of people with their better services.
Founded in around 1995and founded by Sir Stelios haji
and number of employees are working with firm is
approximately 11,600. somewhere entity make a revenue
of £5.047 billion. Firm is operating their service with more
than 30 countries and with approx. 825 routes.
Whenever a company makes a research to gather
information, there is always an objective behind that
which provide information to firm, thus help them to
bring innovation and creativity in their services.
 To determine a systematic approach to satisfy
customer.
 To identify which area is lacking with
satisfaction of consumers.
 How company can provide better services to
customer so that they can become a long term
client of company.
 What type of innovation and creativity they
can bring to attract customer prospect?
 What type of problem is being faced by client
while travelling?
 Bringing measures to solve the problem faced
by customers with industry.
 If any dissatisfaction is there of service with
client, then what impact it will be having on
company.
There is some question which an entity themselves
so that they can provide best and better services to
customer in right context are as follows:
What are the factors which is providing
dissatisfaction level in customers?
• Is really customer satisfaction is helping
firm to earn more profits and making them to
develop further more.
• To gather information as which services are
there which can be innovated.
• How many people are there who cannot
travel because of their low income and making an
effective policy for them, which can attract them in
easy manner.
• Is satisfaction level of customer is bringing
pressure on firm to provide better services to them.