Impact of Covid-19 on Talent Management in Merrie England Coffee Shop

Research Project on Pearson-set theme
of Talent Management

Table of Contents
INTRODUCTION...........................................................................................................................3
Chapter 4 Finding and analysis....................................................................................................3
Chapter 5 Conclusion and recommendations..............................................................................9
REFERENCES..............................................................................................................................11

INTRODUCTION
Talent management is a process that involves identifying, attracting, developing and
retaining high quality employees who can effectively contribute in achieving organisational
objectives. The element that differentiates it from general HR processes is that talent
management involve strategic approach of organisation. In recent times Covid-19 pandemic has
affected every industry and sector but hospitality sector is one of the worst affected sectors. This
research will involve understanding talent management and assessing impact of Covid-19 on
talent management along with identifying ways to overcome crisis and manage talent in Merrie
England Coffee Shop LTD.
Chapter 4 Finding and analysis
Interview questions
Q-1 What is impact on covid 19 on talent management on employees?
Q-2 How management is able to tackle this crisis?
Q-3 How TM is related to employee performance?
Q-4 Do you think that adopting of leadership style will be useful in minimising impact on TM?
Q-5 What are ways through which TM can be improved in Merrie England Coffee Shop ?
Theme 1- What is impact on covid 19 on talent management on employees?
By undertaking interview it is found that out of 5 employees 3 said that coivd 19 has
highly impacted on their performance. They said that they are not able to work in effective
way. also, team working is not been practiced by them due to which goals and objectives are
not attained on time. besides that, they said that talent management is also highly impacted due
to covid 19. It is evaluated that there is lack of skills possess by them as they are not getting
training and development in regular time period.

Besides that, only 1 employee said that due to covid 19 there is need to advance skills
in talent management. But they do not possess advance skills of working in such harsh times.
Thus, due to that their efficiency is decreased. The complex tasks are not been completed in
effective way and this has hindered their ability to do work. In addition, 1 staff said that HR is
not able to perform effective TM practices. This is because of new way of working in company.
Therefore, it has also decreased morale of them. they have to work individually and this is
taking more time to complete task.
Theme 2 - How management is able to tackle this crisis?
From the interview it is analysed that out of 5 staff 2 said that company management is
trying to tackle problem of talent management by taking some actions. They said that HR is
hiring talented staff who possess high and advance skills. This will help in doing complex task
easily and reducing burden on them. in addition, new staff is giving new ideas and suggestions to
work in creative way.
Furthermore, 2 staff said that by giving training and development in new ways Merrie
England Coffee Shop management is tackle this issue. They said that training is given through
video conferencing and individually. Now, more videos sessions are conducted to show to work.
This has resulted in making it difficult for them to learn as the concept is new. Therefore, they
are taking time to get train. Moreover, 1 staff said that there is effective monitoring of staff done
in it. The HR manager are observing performance and working of each staff. Thus, they are able
to find out who is feeling sick or not capable of doing task. Therefore, TM practices are then
followed accordingly. So, Merrie England Coffee Shop management is not effectively able to
tackle this issue but are making efforts to do so.
Theme 3 How TM is related to employee performance?
Here, after taking interview of 5 employees it is found that all 5 said that TM is related to
enhancing staff skills, increasing productivity and increasing competency. This is because TM
consists of several practices that are involved in improving employee performance. So, for that
they are given training and weak areas are improved. Moreover, their skills and capabilities