Issues arise due to communication gap while managing cultural diversity at workplace

This research project focuses on the issues that arise due to communication gap while managing cultural diversity at workplace. It explores the understanding of cultural diversity, benefits of diversity in organizations, issues arising from diversity, strategies to manage diversity, impact of communication gap on organizational performance, reasons behind communication gap, and ways to reduce the gap. The project also reflects on the effectiveness of research methods applied and provides alternative methodologies.

Research Project

Table of Contents
TASK 3............................................................................................................................................1
P5 Communicate research outcomes in an appropriate manner for the intended audience...1
TASK 4..........................................................................................................................................10
P6 Reflect on the effectiveness of research methods applied for meeting objectives of the
business research project......................................................................................................10
P7 Consider alternative research methodologies and lessons learnt in view of the outcomes12
REFERENCES..............................................................................................................................14

TITLE: Issues arise due to communication gap while managing cultural diversity at
workplace.
TASK 3
P5 Communicate research outcomes in an appropriate manner for the intended audience
THEME 1: Understanding about the cultural diversity
Q1) Do you have understanding about the cultural diversity? Frequency
a) Yes 40
b) No 10
Interpretation: From the above mention information that there are 40 respondents which said
that they are aware about cultural diversity. According to them cultural diversity is related to
having the different culture of people at workplace. 10 remaining respondents are not aware
about this.
THEME 2: Benefits of cultural diversity in context to organization
Q2) What are the benefits of cultural diversity in context to
organization?
Frequency
a) Increased Creativity 30
b) Increased Productivity 10
c) Enhance organizational reputation 10

Interpretation: On the basis of mention graph, it has been stated that there are 30 respondents
which said that main benefit of cultural diversity is to enhance creativity. Different people of
different culture work together and develop something innovative. 10 respondents are agreeing
with enhance the productivity level. As per opinion of 10 respondents that cultural diversity at
workplace is helpful in increase reputation of company.
THEME 3: Different issues arising at workplace due to the cultural diversity
Q3) What are the different issues arising at workplace due to the
cultural diversity?
Frequency
a) Gender inequality 15
b) Communication gap 15
c) Ethnic and Cultural differences 20

Interpretation: As per opinion of 15 respondents that gender inequality is a main issues arise in
company regarding cultural diversity. It develops negative impact on reputation of firm. 15
respondents are agreeing with the communication gap at workplace. There are 20 remaining
respondents which said that culture diversity arises issues regarding ethnic and cultural
differences.
THEME 4: Strategies Legal and General needs to be adopted for managing the cultural
diversity
Q4) What are the strategies Legal and General needs to be adopted
for managing the cultural diversity at workplace?
Frequency
a) Provide training 20
b) Educate leaders 25
c) Develop equality and diversity policies 5

Interpretation: According to opinion of 20 respondents that provide the training to employees is
one of the main the strategy Legal and General needs to be adopted for managing the cultural
diversity at workplace. As per opinion of 25 respondents that company should educate the
leaders for purpose of managing cultural diversity. There are 5 remaining respondents which are
agree with Develop equality and diversity policies at workplace.
THEME 5: Communication gap impact on the organizational performance
Q5) Does the communication gap impact on the organizational
performance?
Frequency
a) Yes 35
b) No 15

c
Interpretation: According to the 35 respondents that communication gap impact on the
organizational performance. The communication gap develops the negative impact in
relationship among manager and employees. There are 15 remaining respondents which are not
agree with given statement.
THEME 6: Reason behind arising the communication gap in Legal and General
Q6) What are major reason behind arising the communication gap
in Legal and General?
Frequency
a) Mistrust between employees 17
b) Improper body of language 13
c) Lack of communication system 10

Interpretation: As per preceding graphical representation it has been analysed that there is
various reason of arising communication gap between employees at working area. As, 17 out of
40 participants give their view point about this theme is that mistrusted between employee is
major issue as workers are from different culture and do not feel comfortable with others. Along
with this, 13 respondents said that improper body language is a reason behind arising
communication gap that create negative relation among them. Apart from this, rest of 10 people
are go with lack of communication system due to which employees fail in managing proper
coordination between other employees at working area.
THEME 7: Issues of communication gap in managing of cultural diversity at workplace
Q7) What is the issues of communication gap in managing of cultural
diversity at workplace of Legal and General?
Frequency
a) Mistrust 12
b) Maintaining an attitude of utter disgust 18
c) Interpersonal barriers 20

Interpretation: Form the above mentioned graph, it is evaluated that 12 participants think that
mistrust is major issue of communication gap at the time of managing cultural diversity.
Furthermore, 18 people are said that maintaining and attitude of utter disgust is an issue of
communication gap and rest of 20 respondents are given their views that interpersonal barriers
among workers is create issue in managing cultural diversity at working area.
THEME 8: Ways adopted through Legal and General organization to reducing
communication gap
Q8) What are the different ways adopted through Legal and General
organization to reducing communication gap?
Frequency
a) Develop transparent communication 30
b) Promote appreciation of cultural differences 10
c) Be open to trying new things. 10

Interpretation: It is important for company use effective was to eliminate the issue of
communication gap at working area. In this 30 people think that developing transparent
communication among workers is effective way to build proper communication. 10 respondents
said that promoting appreciation of cultural differences is appropriate and remaining 10
participants share their opinion that be open to trying new thing help in maintaining appropriate
communication among all the workers at working area.
THEME 9: Benefits company can get from managing the communication gap
Q9) What benefits company can get from managing the
communication gap at workplace?
Frequency
a) Develop positive relationship 10
b) Enhancing employee motivation 20
c) Increasing organizational productivity 20

Interpretation: On the basis of 10 respondents that developing the positive relationship is one of
the main advantages company can be get from managing the communication gap effectively in
an organisation. There are 20 respondents which said that managing the cultural diversity helps
in increasing motivation level of staff members. There are 20 remaining respondents which are
agree with in increasing productivity of company.
Findings
To examine influence of communication gap on organizational performance
As per the analysis from literature review part that communication gap develops negative
impact on motivation level of employees and also productivity of company. While
communication process different part in company would not bound together and company would
not be existing. In order to make the business successful, it is necessary for an organisation to
communicate with the staff members in an effective manner. It has been analysed that
communication is major issue at workplace where in the various staff members are to be perform
activities within an organisation. Through the poor communication, employees are fail in
managing the positive relation at workplace environment. This mainly consists the impact on
firm and performance through arising the conflicts and misunderstanding between workforce.
Other than this, communication gap at workplace is misinterpretation of information of lack of
the communication within an organisation. Such phenomenon can be occurring among staff
members of various ranks.

To determine issues, arise due to communication gap while managing cultural diversity at
workplace
On the basis of literature review, it has been examined that communication gap arise at
workplace while managing the cultural diversity within an organisation. The communication gap
develops negative impact on productivity level of an organisation and also reduce motivational
level of staff members. There has been discussed that different issues which arise from
communication gap at workplace such as mistrust, reduce organisational productivity and arise
the interpersonal barriers. The mistrust is one of the main issue that arise due to the
communication gap between staff members. Firm operate its business at global level that mainly
consists the diverse workforce. The viewpoints and opinions of different culture people at varied
from the each other so it arises the conflicts and issues. On the other hand, communication gap
among the staff members develops misunderstanding and issues at the working area. This may
develop the issue during managing the diversity within an organisation. This is a main cause
about minimizing employee’s productivity.
To identify the different ways adopted through Legal and General for minimizing the
communication gap at workplace
This has been examined that company adopt the various ways by general and legal for
reducing communication gap within an organisation. In this, focus of the manager is to reduce
the conflicts, minimize communication issues. The diverse workforce develops the positive
relationship and enhance the performance level of an organisation at marketplace. There has
been analysed the different ways adopted through Legal and General for minimizing the
communication gap at workplace for an instance develop the transparent communication and
also promotes the appreciation regarding cultural differences.
TASK 4
P6 Reflect on the effectiveness of research methods applied for meeting objectives of the
business research project
The present investigation is related to the issues arise due to communication gap while
managing cultural diversity at workplace. I felt good to conduct the present investigation as I got
the chance to enhance my skills and the core competencies to perform the research activities in
an effective manner. The aim of present investigation is to identify the issues, arise due to

communication gap while managing cultural diversity at workplace. Through this research, I get
the in- depth understanding related to cultural diversity and also its benefits and disadvantages.
There has been examined the positive and negative impact of cultural diversity on organisational
performance in a detailed manner. Aim and objectives have been developed on the basis of
specific subject area. Literature review part is conducted to attaining the research objectives
within given period of time. I used the secondary sources of data collection in conducting the
literature review for an instance articles, journals, internet sources, scholars and books. There has
been studied about the issues arise due to communication gap while managing cultural diversity
at workplace. I examined that communication issue develops the negative impact at workplace as
it reduces employee’s motivation level, arise conflict at workplace, minimise the performance
level of employees and company and others. I identify the issues, arise due to communication
gap while managing cultural diversity at workplace. There has been examined that different ways
adopted through Legal and General for minimizing the communication gap at workplace.
Research methodology is one of the main part of research as it provides the relevant information
regarding gathering of information effectively and analyse them. There has been discussion
about the different research methods which helps me in using the relevant methodology to
getting the positive outcomes effectively. In conducting the present investigation, I used the
positivism research philosophy. The main benefit of using this philosophy is that it is based on
the quantitative research method and also provide the authentic information to get the positive
outcomes. Inductive and deductive are the two main research approaches which has been studied
in the present investigation. Among both the research approaches, there has been deductive
research approach used as this approach provides the reliable and authentic information
regarding the particular subject area. The deductive research approach is related to the
quantitative research method as it is effective in giving the positive results. In order to collection
of the information in current research, I used the primary method of data collection in which
questionnaire has been mentioned. The benefit of using the primary method is that it is time
saving and also cost saving as comparison to the other methods.
Other than this, I faced the different issues while conducting the investigation such as
time and the cost. The money was not sufficient to perform all the research activities as it is
necessary to arrange the money for doing all activities in an investigation. Time was not
appropriate for performing an investigation in given time period. To overcome from this issue, I

consult with my supervisor and develop the time management place. This is helpful for me in
dividing the activities on the basis of set time period. This provides the benefits in complete an
investigation with in the given period of time and also getting the positive outcomes effectively.
P7 Consider alternative research methodologies and lessons learnt in view of the outcomes
Research methodology is one of the main part of an investigation as it provides the
understanding regarding the methods of data collection and also analyse them effectively. In
conducting the present investigation there has been questionnaire considered as the better method
of data collection. Questionnaire is set of the written or printed questions with choice of the
different answers which devised for purpose of survey. Questionnaire consists of different
questions regarding the particular subject area. The benefit of using questionnaire in this present
investigation is that it is not expensive and also provide the quick outcomes effectively.
Questionnaire is mainly providing the actionable data that provide the positive outcomes. With
the help of using questionnaire, more information can be gathered from more people in short
period of time and cost effective. It can be mainly carried out through an investigator with the
reliability and validity. Questionnaire is often lack of the validity for many reasons. Way to
assessing validity regarding the self- report measures to compare outcomes of self- report on
better area. Survey can have the high reliability but the poor validity. The demerit of
questionnaire is that there is lack of the validity in questionnaire. The dishonest answers are get
through the questionnaire and it can happen for different reasons consisting the bias and also
attempting to protect the privacy. The questionnaire cannot capture the emotional response of
respondents. Without administering questionnaire face to face then there is not the other way to
observe the facial expressions and reactions. The questionnaire mainly produces more data. In
this, multiple choice questions can have tabulated as well as graphed but the open ended
questions are different from them.
Other than this, interview could be used as an alternative methodology as there is an
interaction among the employer and employee. The interview is mainly used to gather the data
from small group of the subjects on wider range of topics. The interviewer van uses the
structures or the unstructured interviews. In this, the structured interviews are effective as
comparison to questionnaire with similar questions in similar order for every subject by
considering multiple choice answers. Interview is qualitative research techniques that mainly
consisting the open ended questions to converse with chosen participants and gather relevant

data. The benefit of using is that this gives the flexibility to interviewers. Interview has better
response rate than the mailed questions and people who cannot be read and write answers
questions.

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