Importance of Conflict Management in Workplace

Research Project

Table of Contents
Title of research: To analyse the importance of conflict management in improving environment
of workplace.....................................................................................................................................3
Chapter 1: Introduction....................................................................................................................3
Background of research..........................................................................................................3
Rationale of research..............................................................................................................4
Chapter 2: Literature Review...........................................................................................................5
The need of conflict management in an organisation.............................................................5
The relation between employee relation and conflict management.......................................5
Need for positive work environment in St. Pancras Renaissance Hotel, London..................6
Chapter 3: Research Methodology...................................................................................................6
Chapter 4: Data findings, Analysis and Discussion.......................................................................10
Chapter 5: Conclusion, Recommendation and Anticipated Limitation.........................................18

Title of research: To analyse the importance of conflict management in
improving environment of workplace.
Chapter 1: Introduction
Conflict management is defined as the way by which organisations handle and manages
conflicts and fights among employees or employers. There must be strong conflict management
skills as it is advantageous for making a positive environment at workplace. Conflicts and fights
are inevitable and thus it is important for every organisation to be prepared for problems related
to conflicts and fights. There are different strategies and plans adopted by organisations for
handling conflicts. In context of St. Pancras Renaissance Hotel, London it is important for this
hotel to have a proper conflict management in hotel to avoid decrease in employee performance.
A good relation among employees will help in increasing the performance of the employee as
well as organisation. The aim, objective and question of research are given below-
Aim of the research: “To analyse the importance of conflict management in improving
environment of workplace”
Objectives of the research
 To understand the need of conflict management in an organisation
 To determine the relation of employee relation and conflict management. To assess the need of positive work culture within the St. Pancras Renaissance hotel,
London
Questions of research
 What is the need of conflict management in an organisation?
 What is the relation between employee relation and conflict management ?
 What is the need for positive work environment in St. Pancras Renaissance Hotel,
London?
Background of research
Conflict management is defined as the practise of identifying and handling conflicts in a
fair and effective manner (Markman, 2013). Conflicts in a business cannot be avoided thus it is
important for the employers to develop conflict management skills and resolve all issues related
to such condition. There are different ways of handling conflicts in the organisation which
includes accommodating, avoiding, collaborating, competing and compromising. An

accommodating manager is an individual who cooperates with his employees to a high level.
This is an effective approach if there is an expert who can handle conflicts. Another approach is
avoiding the issue and making employees forget the problem. Collaborating managers are those
who become partners with each other and avoid conflict. This is an effective approach for
resolving complex scenarios and finding a best solution. Competing is a win lose approach and
in this scenario, managers achieve his goals without seeking any cooperation from subordinates
and workers. Compromising is a lose lose scenario in which managers achieve their targets.
Rationale of research
Conflict management skills are required by every organisation to sort things in an
effective way. The managers and leaders of organisation should know how to react in case of
conflict or fight. This will help in increasing the performance of employees as well as
organisation. In context of St. Pancras Renaissance Hotel there are problems related to it's
employees performance and this lead to decrease in sales of the company. This topic for research
is chosen for analysing the requirement of conflict management skills within this hotel.
Gantt chart – This is defined as the process in which whole project is divided into various steps
and these tasks and activities are given particular time and in this way researcher can easily know
in what time he has to complete the different activities of projects.
Work breakdown structure – This is defined as the process by which the whole project work is
divided into set of different activities and task. This makes easy for the researcher to complete
the project.
GANTT CHART-
Gantt-chart is a type of bar chart. Which is useful to made projects of an organisation, where
they schedule timing of projects or they can show there work schedule through the Ganttchart (
DeChurch, and Marks, 2010) . this is mostly useful for when a project start and what is its end
date. So this is useful to showing time duration of a particular project.
WORK BREAKDOWN STRUCTURE-
work break down structure is designed for project management. through this a big project is
decided according to timing duration and requirement of project. This work down structure make
work easy this by it is important for management. Mostly it is uses in big projects in big
organisations. this is depends on data, products and services.