Impact of conflict management in improvement of supportive culture to attain competitive position
Added on 2023-01-11
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Research Project report
ABSTRACT
The present research is based on impact of conflict management in improvement of
supportive culture to attain competitive position. Conflict management is related to managing the
conflict issues at workplace and develops the positive relationship among the employees and
managers. The aim of this research is to analysis the impact of conflict management in
improvement of supportive culture to attain competitive position. It states about the negative and
positive impact of conflict on organization and in developing the supportive culture of company.
In research methodology, different methods has been used such as research philosophies,
approached, data collection methods and ethical considerations. The discussion has been based
on the literature review part and examines the different questions. Conclusion has been used on
the research which has been conducted on the impact of conflict management in improvement of
supportive culture to attain competitive position. Recommendations have been given to the
company to make improvement in business.
The present research is based on impact of conflict management in improvement of
supportive culture to attain competitive position. Conflict management is related to managing the
conflict issues at workplace and develops the positive relationship among the employees and
managers. The aim of this research is to analysis the impact of conflict management in
improvement of supportive culture to attain competitive position. It states about the negative and
positive impact of conflict on organization and in developing the supportive culture of company.
In research methodology, different methods has been used such as research philosophies,
approached, data collection methods and ethical considerations. The discussion has been based
on the literature review part and examines the different questions. Conclusion has been used on
the research which has been conducted on the impact of conflict management in improvement of
supportive culture to attain competitive position. Recommendations have been given to the
company to make improvement in business.
Table of Contents
ABSTRACT....................................................................................................................................................2
CHAPTER 1: INTRODUCTION........................................................................................................................4
CHAPTER 2: LITERATURE REVIEW................................................................................................................8
CHAPTER 3: METHODOLOGY.....................................................................................................................16
CHAPTER 4: RESULTS AND FINDINGS.........................................................................................................20
CHAPTER 5: CONCLUSION AND RECOMMENDATIONS..............................................................................28
REFERENCES..............................................................................................................................................35
ABSTRACT....................................................................................................................................................2
CHAPTER 1: INTRODUCTION........................................................................................................................4
CHAPTER 2: LITERATURE REVIEW................................................................................................................8
CHAPTER 3: METHODOLOGY.....................................................................................................................16
CHAPTER 4: RESULTS AND FINDINGS.........................................................................................................20
CHAPTER 5: CONCLUSION AND RECOMMENDATIONS..............................................................................28
REFERENCES..............................................................................................................................................35
Title: Impact of conflict management in improvement of supportive culture to attain
competitive position.
CHAPTER 1: INTRODUCTION
1.1 Background of Research
According to Boyle (2019), Conflict management is practice of being able to determine
as well as handle the conflict, fairly, efficiently and sensibly. Along with this, conflict
management refers to the process of limiting the negative or unfavorable aspects of conflict
while enhancing the positive aspects of conflict. Reduction of conflict in the working place is
essential and important for an organization because it support them by reducing the high
employee turnover and also enhancing the employee performance that results in higher growth
and success. This will further support company in accomplishment of long term goals and
objectives as well as competitive advantages within minimum time period. The aim of conflict
management is to improve learning as well as group outcomes, such as effectiveness or
performance within an organizational setting. Managers are responsible for resolving conflict at
work place in professional manner. Managing the conflict at workplace is helpful in developing
the supportive working environment and this help an organization to gain the competitive
benefits. Conflict management is related to ideas and techniques which are mainly designed to
minimize negative impact of conflict and increase positive outcomes for all involved parties
(Black and Falk, 2019). Arising the conflict at workplace develops the negative impact on the
employee’s performance, relationship among employer and employee, organizational
productivity and profitability. It is necessary for the manager to focus on reducing the chances of
conflict and also motivating the employees to work together for attaining the set objectives
within given period of time.
About company
Marks & Spencer is British multinational retailer with headquarter in London, England.
This company was founded in year 1884 by Michael Marks and Thomas Spencer in Leeds. It is
specialize in selling of clothing, home items and food products. The main focus of Marks &
Spencer is to develop the supportive working environment for employees so that they can work
competitive position.
CHAPTER 1: INTRODUCTION
1.1 Background of Research
According to Boyle (2019), Conflict management is practice of being able to determine
as well as handle the conflict, fairly, efficiently and sensibly. Along with this, conflict
management refers to the process of limiting the negative or unfavorable aspects of conflict
while enhancing the positive aspects of conflict. Reduction of conflict in the working place is
essential and important for an organization because it support them by reducing the high
employee turnover and also enhancing the employee performance that results in higher growth
and success. This will further support company in accomplishment of long term goals and
objectives as well as competitive advantages within minimum time period. The aim of conflict
management is to improve learning as well as group outcomes, such as effectiveness or
performance within an organizational setting. Managers are responsible for resolving conflict at
work place in professional manner. Managing the conflict at workplace is helpful in developing
the supportive working environment and this help an organization to gain the competitive
benefits. Conflict management is related to ideas and techniques which are mainly designed to
minimize negative impact of conflict and increase positive outcomes for all involved parties
(Black and Falk, 2019). Arising the conflict at workplace develops the negative impact on the
employee’s performance, relationship among employer and employee, organizational
productivity and profitability. It is necessary for the manager to focus on reducing the chances of
conflict and also motivating the employees to work together for attaining the set objectives
within given period of time.
About company
Marks & Spencer is British multinational retailer with headquarter in London, England.
This company was founded in year 1884 by Michael Marks and Thomas Spencer in Leeds. It is
specialize in selling of clothing, home items and food products. The main focus of Marks &
Spencer is to develop the supportive working environment for employees so that they can work
effectively without arising the conflict. Mission statement of M&S is to make inspirational
quality accessible to others. Vision statement of Marks and Spencer is to be the standard against
which others are measured- Benchmarking. Therefore, M&S is a multinational retailer that
provides different types of services and products to their customers. Company is specialises in
selling of home product, food product and mainly clothing. Company is located in all over the
world and headquartered in London, England, United Kingdom. Thus, company served
worldwide area and also provides quality in product at affordable price.
Rationale of Research
Present research is based on the impact of conflict management in improvement of
supportive culture to attain competitive position. Managing the conflict is one of the main roles
of manager at workplace. It provides competitive advantage of business and all employees are
working together at workplace to attain the common objectives. Researcher conducts
investigation from personal and professional point of view. In context to personal, researcher
wants to increase its personal understanding as well as skills so that it can able to increase its
knowledge base (Einarsen and et. al., 2018). On the other hand, researcher wants to conduct
investigation in a professional manner because it wants to know about the conflict management
in a detailed manner and in what manner conflict management helps in providing the competitive
advantage to business. From conducting the present investigation, researcher wants to enhance
knowledge about conducting investigation in a systematic manner by following all the research
activities. This will help in future to researcher while conducting the similar kind of research in
an easy manner.
Significance of Study
This study is significant because it support researcher by increasing their research skills
such as literature review, data collection, data analysis, knowledge regarding the SPSS etc. All
these will helps researcher in completion of each and every activity of study in minimum time
and successfully. This research is also important at academic level by enhancing their knowledge
and skill about the conflict management and its significance for an organization in attainment of
strategic position. Therefore, this study is important at personal as well as academic level. In
addition, this study will also assist investigator to complete full project within allotted time
duration.
quality accessible to others. Vision statement of Marks and Spencer is to be the standard against
which others are measured- Benchmarking. Therefore, M&S is a multinational retailer that
provides different types of services and products to their customers. Company is specialises in
selling of home product, food product and mainly clothing. Company is located in all over the
world and headquartered in London, England, United Kingdom. Thus, company served
worldwide area and also provides quality in product at affordable price.
Rationale of Research
Present research is based on the impact of conflict management in improvement of
supportive culture to attain competitive position. Managing the conflict is one of the main roles
of manager at workplace. It provides competitive advantage of business and all employees are
working together at workplace to attain the common objectives. Researcher conducts
investigation from personal and professional point of view. In context to personal, researcher
wants to increase its personal understanding as well as skills so that it can able to increase its
knowledge base (Einarsen and et. al., 2018). On the other hand, researcher wants to conduct
investigation in a professional manner because it wants to know about the conflict management
in a detailed manner and in what manner conflict management helps in providing the competitive
advantage to business. From conducting the present investigation, researcher wants to enhance
knowledge about conducting investigation in a systematic manner by following all the research
activities. This will help in future to researcher while conducting the similar kind of research in
an easy manner.
Significance of Study
This study is significant because it support researcher by increasing their research skills
such as literature review, data collection, data analysis, knowledge regarding the SPSS etc. All
these will helps researcher in completion of each and every activity of study in minimum time
and successfully. This research is also important at academic level by enhancing their knowledge
and skill about the conflict management and its significance for an organization in attainment of
strategic position. Therefore, this study is important at personal as well as academic level. In
addition, this study will also assist investigator to complete full project within allotted time
duration.
1.2 Problem Statement
Conflict at workplace is a major problem for M&S because it increase misunderstanding
among employees that will be not essential for the growth and success of company. There are
number of drawbacks of conflict in the workplace of company such as lost work time and
productivity, high turnover, damage to organization reputation, lowered job motivation, health
costs due to stress, legal cost due to litigation, sabotage, theft and damage etc. All these are
consider major problem for company that will effects over their performance as well as growth
level in marketplace. Therefore, it is important for company to manage and solve conflict
because it helps them by increasing productivity and also in reduction of high employee
turnover.
1.3 Research Aim and Objectives
Aim
“To analysis the impact of conflict management in improvement of supportive culture to
attain competitive position.” A study on Marks & Spencer.
Objectives
To analyze the impact of conflict on Marks & Spencer in attainment of competitive
position at market.
To identify the benefits of conflict management towards an organisation.
To determine the ways of conflict resolution and their role in improving supportive
culture at M&S.
To investigate the importance of supportive culture in achieving competitive benefits.
Questions
What is the impact of conflict on Marks & Spencer in attainment of competitive position
at market?
What are the benefits of conflict management towards an organization?
Conflict at workplace is a major problem for M&S because it increase misunderstanding
among employees that will be not essential for the growth and success of company. There are
number of drawbacks of conflict in the workplace of company such as lost work time and
productivity, high turnover, damage to organization reputation, lowered job motivation, health
costs due to stress, legal cost due to litigation, sabotage, theft and damage etc. All these are
consider major problem for company that will effects over their performance as well as growth
level in marketplace. Therefore, it is important for company to manage and solve conflict
because it helps them by increasing productivity and also in reduction of high employee
turnover.
1.3 Research Aim and Objectives
Aim
“To analysis the impact of conflict management in improvement of supportive culture to
attain competitive position.” A study on Marks & Spencer.
Objectives
To analyze the impact of conflict on Marks & Spencer in attainment of competitive
position at market.
To identify the benefits of conflict management towards an organisation.
To determine the ways of conflict resolution and their role in improving supportive
culture at M&S.
To investigate the importance of supportive culture in achieving competitive benefits.
Questions
What is the impact of conflict on Marks & Spencer in attainment of competitive position
at market?
What are the benefits of conflict management towards an organization?
What are the ways of conflict resolution and their role in improving supportive culture at
M&S?
What is the importance of supportive culture in achieving competitive benefits?
1.4 Significance of the project
This project is important and significant because it helps in identifying of effectiveness of
conflict management within an organization. Conflict management is important and essential for
company because it will helps them by reducing conflict among employees that results in higher
productivity and profitability. Management of conflict at workplace is also essential for company
in accomplishing competitive advantages easily. There are different benefits of solving conflict in
the workplace such as increased performance, productivity and motivation, reduction of high
employee turnover, reduced stress, absenteeism, presenteeism, Enhanced workplace
communication, team functioning and effectiveness, Development of conflict resolution skills
etc. All these are consider biggest advantages of conflict management that support an M&S in
attainment of better advantages within minimum time period (Spiegel, 2019). Along with this, if
this project publish in marketplace that will helps in increasing awareness about the significance
of conflict management among organization, individual and societies. Thus, this project is highly
significant for all of them. Thus, Workplace conflict can lead to reduced engagement as well as
productivity, increased stress, presenteeism, absenteeism illness and higher turn over. This
project will also essential for investigator by increasing their understanding about the topic and
also research skills. This will support them in completion of full project within less period of
time and in successful manner.
M&S?
What is the importance of supportive culture in achieving competitive benefits?
1.4 Significance of the project
This project is important and significant because it helps in identifying of effectiveness of
conflict management within an organization. Conflict management is important and essential for
company because it will helps them by reducing conflict among employees that results in higher
productivity and profitability. Management of conflict at workplace is also essential for company
in accomplishing competitive advantages easily. There are different benefits of solving conflict in
the workplace such as increased performance, productivity and motivation, reduction of high
employee turnover, reduced stress, absenteeism, presenteeism, Enhanced workplace
communication, team functioning and effectiveness, Development of conflict resolution skills
etc. All these are consider biggest advantages of conflict management that support an M&S in
attainment of better advantages within minimum time period (Spiegel, 2019). Along with this, if
this project publish in marketplace that will helps in increasing awareness about the significance
of conflict management among organization, individual and societies. Thus, this project is highly
significant for all of them. Thus, Workplace conflict can lead to reduced engagement as well as
productivity, increased stress, presenteeism, absenteeism illness and higher turn over. This
project will also essential for investigator by increasing their understanding about the topic and
also research skills. This will support them in completion of full project within less period of
time and in successful manner.
CHAPTER 2: LITERATURE REVIEW
2.1 Introduction
The literature review give foundation of the knowledge on impact of conflict
management in improvement of supportive culture to attain competitive position. This
determines the areas of prior scholarship in order to prevent from duplication and give the credit
to some other investigators. This part of research mainly helpful in determine the gap in present
investigation. To collect the data and information in this present investigation, there have been
secondary sources used such as books, articles, internet sources and journals (Elgoibar,
Munduate and Euwema, 2016). Literature review is helpful in providing the clear explanation
regarding the area of research.
2.2 Key Definitions
Impact of conflict on Marks & Spencer in attainment of competitive position at market
As per opinion of Stephanie Gosnell (2020) Conflict at workplace is state of discord that
caused through perceived or actual opposition of requirements, interests and values among
people which working together. There is an inevitable clash among the formal authority a well as
people or groups are mainly impacted. As conflict at workplace arise and it impact on the
workplace environment. The workplace conflict consists conflict type that taken place within
workplace among the employees and managers consisting conflict among staff members. This is
broad concept that consist many kind of the conflict that treated separately such as labor
management conflict and employment conflict. The conflict mainly impacting firm that can
occur person among the people and groups. Within the group, sometimes conflict arise and cit
mainly caused through the struggles over status and also scare resources. In order to this,
constructive resolution of such kind of conflicts can attained by rational process of the problem
solving that couples with willingness in order to explore problems ans also the different
alternatives for listening each other (Soliku and Schraml, 2018). In this, it is complex to handling
and also resolving conflicts which arise at workplace. There are different reason for arising
conflict at workplace such as poor communication, personality clashes, various values, different
interests and the poor performance. Other than this, personality clash is also a main cause of the
2.1 Introduction
The literature review give foundation of the knowledge on impact of conflict
management in improvement of supportive culture to attain competitive position. This
determines the areas of prior scholarship in order to prevent from duplication and give the credit
to some other investigators. This part of research mainly helpful in determine the gap in present
investigation. To collect the data and information in this present investigation, there have been
secondary sources used such as books, articles, internet sources and journals (Elgoibar,
Munduate and Euwema, 2016). Literature review is helpful in providing the clear explanation
regarding the area of research.
2.2 Key Definitions
Impact of conflict on Marks & Spencer in attainment of competitive position at market
As per opinion of Stephanie Gosnell (2020) Conflict at workplace is state of discord that
caused through perceived or actual opposition of requirements, interests and values among
people which working together. There is an inevitable clash among the formal authority a well as
people or groups are mainly impacted. As conflict at workplace arise and it impact on the
workplace environment. The workplace conflict consists conflict type that taken place within
workplace among the employees and managers consisting conflict among staff members. This is
broad concept that consist many kind of the conflict that treated separately such as labor
management conflict and employment conflict. The conflict mainly impacting firm that can
occur person among the people and groups. Within the group, sometimes conflict arise and cit
mainly caused through the struggles over status and also scare resources. In order to this,
constructive resolution of such kind of conflicts can attained by rational process of the problem
solving that couples with willingness in order to explore problems ans also the different
alternatives for listening each other (Soliku and Schraml, 2018). In this, it is complex to handling
and also resolving conflicts which arise at workplace. There are different reason for arising
conflict at workplace such as poor communication, personality clashes, various values, different
interests and the poor performance. Other than this, personality clash is also a main cause of the
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