Research Project Talent Management in Service Industry

This research project explores talent management in the service industry, including employee retention, career planning, and staff training. Findings suggest that providing proper training and creating the right culture are effective strategies for retaining staff.

Research Project Talent
Management in Service
Industry

DATA ANALYSIS AND INTERPRETATION

Theme 1: Large number of employees has been working for more than 10 years
but less than 15 years in Asian Food industry.
PARTICULARS % OF RESPONDENTS NUMBER OF
RESPONDENTS
Less than 5 years 10% 3
More than 5 but less
than 10 years
30% 9
More than 10 years but
less than 15 years
40% 12
More than 15 years 20% 6
TOTAL 100% 30
10.00%
30.00%
40.00%
20.00%
Less than 5 years
More than 5 but less than 10
years
More than 10 years but less
than 15 years
More than 15 years
10.00%
30.00%
40.00%
20.00%
Less than 5 years
More than 5 but less than 10
years
More than 10 years but less
than 15 years
More than 15 years

Theme 2: The key roles associated with talent management are strategic
employee planning, retention, career and succession planning.
PARTICULARS % OF RESPONDENTS NUMBER OF
RESPONDENTS
Strategic employee
planning
13.33% 4
Retention and talent
acquisition
23.33% 7
Career development
and succession
planning
16.67% 5
All of the above 46.67% 14
TOTAL 100% 30
13.33%
23.33%
16.67%
46.67% Strategic employee planning
Retention and talent acquisi-
tion
Career development and
succession planning
All of the above
13.33%
23.33%
16.67%
46.67% Strategic employee planning
Retention and talent acquisi-
tion
Career development and
succession planning
All of the above

Theme 3: Highly agreed, staff retention helps in improving the performance and
productivity of the company.
PARTICULARS % OF RESPONDENTS NUMBER OF
RESPONDENTS
Agreed 23.33% 7
Highly agreed 30% 10
Disagreed 13.33% 4
Highly disagreed 10% 3
Neutral 20% 6
TOTAL 100% 30
23.33%
30.00% 13.33%
10.00%
20.00%
Agreed
Highly agreed
Disagreed
Highly disagreed
Neutral
23.33%
30.00% 13.33%
10.00%
20.00%
Agreed
Highly agreed
Disagreed
Highly disagreed
Neutral

Theme 4: Employee training is an effective way to increase staff retention within
organization.
PARTICULARS % OF RESPONDENTS NUMBER OF
RESPONDENTS
Internal promotion
opportunities
26.67% 8
Employee training 53.33% 16
Improvement in
workplace policies and
procedures
20% 6
TOTAL 100% 30
26.67%
53.33%
20.00%
Internal promotion opportunit-
ies
Employee training
Improvement in workplace
policies and procedures
26.67%
53.33%
20.00%
Internal promotion opportunit-
ies
Employee training
Improvement in workplace
policies and procedures

Theme 5: Better career opportunities is the challenge faced by HR at the time of
staff retention.
PARTICULARS % OF RESPONDENTS NUMBER OF
RESPONDENTS
Employee turnover 23.33% 7
Better career
opportunities
46.67% 14
Low employee morale 13.33% 4
Salary dissatisfaction 16.67% 5
TOTAL 100% 30
23.33%
46.67%
13.33%
16.67%
Employee turnover
Better career opportunities
Low employee morale
Salary dissatisfaction
23.33%
46.67%
13.33%
16.67%
Employee turnover
Better career opportunities
Low employee morale
Salary dissatisfaction

Theme 6: The organization identify talent by its potential capabilities.
PARTICULARS % OF RESPONDENTS NUMBER OF
RESPONDENTS
By potential 43.33% 13
By competencies 30% 9
By results 26.67% 8
TOTAL 100% 30
By potential By competencies By results
0
0.05
0.1
0.15
0.2
0.25
0.3
0.35
0.4
0.45 43.33%
30.00%
26.67%
% OF RESPONDENTS
By potential By competencies By results
0
0.05
0.1
0.15
0.2
0.25
0.3
0.35
0.4
0.45 43.33%
30.00%
26.67%
% OF RESPONDENTS

Theme 7: Highly agreed, implementation of three R's i.e., recognition, reward
and respect will be helpful in increasing employee retention.
PARTICULARS % OF RESPONDENTS NUMBER OF
RESPONDENTS
Agreed 16.67% 5
Highly agreed 40% 12
Disagreed 10% 3
Highly disagreed 13.33% 4
Neutral 20% 6
TOTAL 100% 30
16.67%
40.00% 10.00%
13.33%
20.00%
Agreed
Highly agreed
Disagreed
Highly disagreed
Neutral
16.67%
40.00% 10.00%
13.33%
20.00%
Agreed
Highly agreed
Disagreed
Highly disagreed
Neutral

Theme 8: Effective recommendation strategies to minimize the issue faced by the
company while retaining staff.
Interpretation: From the above carried out study from 30 human resource of Asian food
industry. Maximum number of participants sought to analyse that, providing proper training
to the employees and hiring the skilled employees in turn helps in improving the employee
performance. Creating the right culture in turn is considered to be very effective
recommendation which helps in retaining prospective employees within the organization.
Motivating employees, offering effective services and providing higher career opportunities
through promotion, etc. in turn helps in minimizing the issue faced by the company while
retaining staff.

THANK YOU!