Impact of COVID-19 on Training Policies and Employee Retention at Ozone Coffee Roasters

This research project aims to examine the impact of COVID-19 on training policies and employee retention at Ozone Coffee Roasters in London. It explores the influence of COVID-19 on the hospitality industry, training policies, and employee retention. The project also provides recommendations for Ozone Cafe regarding training policies and employee retention in light of the COVID-19 pandemic.

Research Project

Contents
CHAPTER 1: INTRODUCTION................................................................................................................3
Overview of Research.............................................................................................................................3
Background of research...........................................................................................................................3
Aim..........................................................................................................................................................4
Objectives................................................................................................................................................4
Questions.................................................................................................................................................4
Rationale of Research..............................................................................................................................4
CHAPTER 2: LITERATURE REVIEW.....................................................................................................5
COVID-19 impacted on the hospitality industry.....................................................................................5
What is the impact of COVID-19 on the training policies in Ozone Coffee Roasters?............................6
How COVID-19 impacted on retention of employees at Ozone Coffee Roasters?..................................7
What are the suggestions to Ozone Cafe regarding training policies and employee retention in light of
COVID-19 pandemic?.............................................................................................................................7
CHAPTER 3: RESEARCH METHODOLOGY..........................................................................................9
CHAPTER 4: FINDINGS AND ANALYSIS...........................................................................................14
CHAPTER 5: CONCLUSION & RECOMMENDATIONS.....................................................................20
Conclusion.............................................................................................................................................20
Recommendations.................................................................................................................................21
REFLECTION..........................................................................................................................................22
LIMITATIONS.........................................................................................................................................22
REFERENCES..........................................................................................................................................24

TITLE: To examine the impact of COVID-19 on training policies and employee retention
at Ozone Coffee Roasters, London.
CHAPTER 1: INTRODUCTION
Overview of Research
This project mainly signifies the aim is to examine the impact of COVID-19 on training
policies and employee retention at Ozone Coffee Roasters, London. Human resource is one of
the main function of company and it is the backbone of an organization. The aim of this function
is to enhancing productivity of business and enhancing the performance effectively. Company
provide the training and development to employees to enhance the employee performance so that
they can able to attain the business objectives within given time period. Training have the direct
impact on retention of staff members. It will help the company to sustain employees and they
will be motivated to doing hard work and will assist company to attain objectives on timely
basis. COVID-19 is global health crisis that mainly disrupted the working patterns in firms in all
over the world. Mandate to move the staff members to be working from home that made this
impossible to give the classroom based skill training.
Background of research
Human resource management is considered as necessary function of company as its main
focus on managing the activities and operations in an effective manner. The human resources
manager's main goal is to ensure that its current employees are happy in order to sustain the
company and work with them with commitment for a longer term. Employees are main resources
in the hospitality sector because they manage and satisfy their requirements accordingly. COVID
19 was known as an infectious Coronavirus disease. COVID -19 is the most dangerous disease
because it is generally associated with natural activity. This is most infectious diseases that can
be transmitted from one person to the next (Barnett and Grabowski, 2020). The COVID -19
epidemics have directly affected most companies and it develops the hospitality sector. It has
been since the COVID- 19 impacted staff positions in the hospitality industry that specifically
impact of COVID-19 on training policies and employee retention. The latest investigation was
carried out at Ozone Coffee Roasters. This café is based in London and runs its small business.
The government took the initiative to disconnect people from COVID 19 so as to prevent social
distancing. The company of Ozone Coffee Roasters has clearly been affected by this, as you

must close your cafe before the lockout ends. The present thesis explores the effect of COVID-
19 on the award for Ozone Coffee Roasters in terms of human capital.
Aim
The aim of this research is “To examine the impact of COVID-19 on training policies and
employee retention at Ozone Coffee Roasters, London.”
Objectives
 To determine impact of COVID-19 on the hospitality industry.
 To analyze the influence of COVID-19 on training policies at Ozone Coffee Roasters.
 To determine the influence of COVID-19 on employee retention at Ozone Coffee
Roasters.
 To make recommendations to Ozone Cafe regarding training policies and employee
retention in light of COVID-19 pandemic.
Questions
 How COVID-19 impacted on the hospitality industry?
 What is the impact of COVID-19 on the training policies in Ozone Coffee Roasters?
 How COVID-19 impacted on retention of employees at Ozone Coffee Roasters?
 What are the suggestions to Ozone Cafe regarding training policies and employee
retention in light of COVID-19 pandemic?
Rationale of Research
The initial description for this analysis is to gain an appreciation of the many
developments in the hospitality sector resulting from COVID- 19. Overall factors were intended
for the department of human resources as it is very challenging without any activity for them to
deal with workforce. The researchers' interest in developing their skills like communication,
analysis, technical skills, analysis, presentation experience, group work skills etc. is another
important motive for conducting this study. Such skills will certainly enable researchers to
achieve a successful response.

CHAPTER 2: LITERATURE REVIEW
Literature review refers to the useful and valuable process within a research report
because it will support investigator in collecting of secondary data regarding the topic. There are
different sources that will be require to use by researcher for collecting secondary data such as
books, articles, journals, publication research etc. All these sources are effective for researcher in
gathering of secondary data. Main purpose of literature review is identification of research gaps
within previous investigation. Main research gap of current investigation is the impact of
COVID-19 on training policies and employee retention (Barrero, Bloom and Davis, 2020). In
order to fulfill this gap, research questions will be used which are:
COVID-19 impacted on the hospitality industry
On the basis of Holmes and et. al., (2020), COVID 19 has a major negative influence on
the hospitality industry. Under this pandemic, several firms in this field cease operations under
government guidelines. Those who serve are just those with home delivery facilities. Demand for
this industry's goods and services are now very small. The possibility of pollution is thereby
induced. Following the travel bans, quarantine measures and the border closures, several
employees can not able to move to places in order to carried out the jobs which has impacted on
their income level. Impact on the hospitality sector could provide the main people in hospitality
business jobless. COVID-19 has impacted hospitality sector as worst because as comparison to
daily customers visit before spread of pandemic, hotels are mainly seeing the no visitations.
Based to COVID 19 in several areas described below, several various types of negative impacts
are calculated by the hospitality sector:
Inability of pay salary to workers- The employers will not make a profit from the firms
but also have to pay their workers ' wages because they have to live their daily life. This causes
the employer to face two-fold problems. First businesses have to shut down or no business
demand and also compensate the workers number. This culminated in a circumstance such as a
lack of payment.
Behavioral changes in customers- In the consumers, behavioral chances in context to
enhanced the anxiety and consciousness will have to addresses through large players of

hospitality sector and the small firms and will needs required changes. With consumers are
conscious, firms will have to monitored more strictly. It enhances liability and responsibility of
managers in context to develop relationship with consumers.
Heavy loss of earnings- All companies operating in the hospitality industry lose
significantly in terms of earnings. Here the government has instructions on social distancing and
quarantine, where no one has an essential excuse to leave home. This makes it impossible for
business owners and employees to continue operating and not even customers to use same thing.
What is the impact of COVID-19 on the training policies in Ozone Coffee Roasters?
As per opinion of Clare Brown (2020) The pandemic COVID-19 has had an enormous effect
on the way company work and learn. Companies try to keep up with new products / services by
reaching clients and re-structuring modes of work in context to evaluate influence of COVID-19
on training and development policies of employees, interns within organizations. Likewise,
training and development members try substitutes to face-to - face preparation and social
distance. Businesses are suddenly sponsored by COVID-19 virus which forces individuals to stay
in their homes. Ozone Coffee Roasters believe they have tools they have to enable workers to
function seamlessly from home. Yet now work from home has become a norm to many men,
there are cracks on the foundation. The companies are struggling to fulfill remote workers'
demands, from the lack of coordination to lack of inter-personal communication about how
employer should handle remote work situations.
As contrary to it Larry Emond and Ellyn Maese (2020), stated that Ozone Coffee
Roasters also conducted a survey to determine the impact of COVID-19 on corporate education
to recognize pain points of the members of training and development in the current situation.
Crisis management teams, task forces or committee organizations have been established with
response tailored to particular geographical areas. Similar task forces periodically provide advice
and information on principles of COVID 19, prevention, administration and hygiene standards
for members, administrators and front-line workers. These teams are focused on business
continuity procedures and strategies to direct ongoing activities and predict potential reactions to
the future events. Providing the training and development to staff members is helpful in
enhancing their knowledge as well as the core competencies. In the situation of COVID-19,
employees are working from their homes with proper safety but company face the issues about

provide them training. E- Learning and E- development both are the effective ways through
which the company can able to provide the training to its staff members online at their homes. To
fulfill the requirements is main priority of the company. In situation of COVID-19, Ozone
Coffee Roasters will provide its services to customers at their homes by maintaining proper
hygiene as well as safety.
How COVID-19 impacted on retention of employees at Ozone Coffee Roasters?
According to John Cannon (2020) In times of crisis, management of talent invariably
presents certain dichotomies that focus on unpredictability. Events like this begin very suddenly
and can end abruptly, but constant adjustments and lasting consequences must be handled. While
companies tend to be recover by cycles, talent needs to be placed in a productive position during
and after phase. The security of employees was made the main focus and HR teams partnered to
identify means of preventing safety as well as social compliance at continuing operation.
Coronavirus crisis helped to shine a light on HR 's value of keeping workers engaged, inspired
and safe. Work from home concept and minimum staffing conditions are, however, expected last
for a while. Very nature of and transmissibility of virus have shown that for at least one year,
social distance will be the new normal. This means that HR practices like recruitment, boarding,
training and retention of staff members will be affected by the pandemic.
As contrary to this, Carol Evenson (2020), retention of employees is necessary for an
organization to enhance the profitability and better reputation of business. For retention of
employees, The Ozone Café should develop as well as follow the effective retention strategies. It
mainly consists the executing the new technology for an instance providing the routing software
and the others. In the COVID-19 situation, it is necessary for an organization to sustain the
employees at workplace by providing them different ways such as onboarding and orientation of
new employees, employee compensation considerations, set up the mentorship programs,
wellness offerings and press. These all are the effective ways to assure that business can able to
sustain the talented employees at workplace for longer time period.
What are the suggestions to Ozone Cafe regarding training policies and employee retention
in light of COVID-19 pandemic?
On the basis of Marsden and et. al., (2020), there is a need to company to provide the
effective training to employees so that they can able to sustain at workplace for longer period of

time. It is necessary for Ozone Cafe to find out the effective training methods that need to be
provide to staff members in COVID-19 pandemic situation. It is requiring workers to attend to
HR or management confirmed cases of COVID-19-either of themselves or of family members.
The patients normally have to stay home for 14 days and/or until a physician has cleared them up
and confirms that there is not any COVID-19 diagnosis. Company should isolate diagnosed
employees at work, disinfect immediately any objects that have been affected; trace contact with
other staff and clients and notify the exposed persons, without releasing diagnosed employee's
name. Maintain the open communication lines are formal way to explain the practices which are
necessary for sustaining the staff members. It is necessary that employees should be feel that
they should come to managers with questions, concerned and the ideas. They should be
expecting to honest and open regarding improvements in the performance level. Corporate
management frequently communicates on a daily, weekly or available to address the response,
guidance and policies of organization to COVID-19. Many publish FAQ guides and many
include linkages to government agencies as well as external organizations like CDC's, WHO,
local government and the outbreak maps. Ozone coffee roasting training opportunities is rapidly
expanding. Many of them involve managers who have the task of supporting Coronavirus
containment, of responding to staff requirements or concerns, and of communication of policy
and prevention like practices of hygiene. But COVID-19 specialized training programs are also
being developed by CHROs for safety professionals, maintenance and recreation staff.
Literature Gap
Impact of COVID 19 on training and retention of human resources is one of the major
flaws in an investigation. In the previous study impact of COVID 19 is reported but there is a
lack of information regarding COVID 19’s impacts on an organization's training as well as
retention practices. From doing literature review part, there is bridge gap in this. This gap
research questions are followed because they help researchers to meet the research gap and to
easily reach their research objectives. It is related to determine the impact of COVID-19 on
training policies and employee retention at Ozone Coffee Roasters but this has been examined
that COVID-19 also impact on the profitability of an organization.

CHAPTER 3: RESEARCH METHODOLOGY
Research methodology is defined as a process used primarily for the collection of data
and information for efficient business decisions. This helps to collect and analyze data to achieve
a positive outcome. This approach aims to demonstrate how research questions and issues are
effectively and consistently solved. The investigator can save time by addressing all the issues in
a timely and correct way. The methodology of study helps to explain the analytical behavior of
study. For any research that allows researchers to perform research in the best way possible,
research methodology plays a key role. The researcher used research onion in the light of current
study to efficiently carry out all research activities. The research onion was developed through
Saunders et. al. in year 2007 to explain stages by which researcher should pass when developing
better methodology. This is an extension of research method tree. It consists mainly of a number
of layers and methods defined as follows:
Figure 1: Research Onion

Research philosophy- It is assumed that this is possible to gather, analyze and use data
on phenomena. In particular, it requires different measures and the need for effective research
activities. It's the first step in the investigation process, which sets out clear directions and
directions for conducting entire research. Furthermore, research philosophy is seen as a
collection of principles and theories that will also help research goals and subjects in developing
knowledge (Mayhew and Anand, 2020). There is true knowledge on various phenomena that can
help overcome the problems in research. Interpretivism and positivism are two different kinds of
research philosophies.
Justification- For this investigation, the researcher will use interpretivism research
philosophy to determine predefined theory, in order to collect relevant information for the
research. The main reason to conduct this investigation is that it provides the detailed
investigation in the in- depth manner as it is more effective in providing the positive research
outcomes in significant manner.
Research approach- It is considered to be the successful plan showing a variety of
conclusions on the selection, analysis and interpretation of information. Study strategy also
provides researchers and their team members with appropriate guidance to conduct operational
research activities in such way as to provide help in achieving research priorities and targets. The
two primary categories of research approaches used through researchers are inductive and
deductive (Reisman and et. al., 2016).
Justification- In this analysis, inductive research approach has been used as it is based on
the qualitative research approach. The aim of this approach is to generate the meaning from data
set that gathered to determine the relationship and patterns. It does not prevent an investigator
from using the existing theory in order to formulate research questions.
Research Choice- Those are the techniques used by researchers to better evaluate all the
knowledge they obtain. This has two major research choices, first is qualitative, and the
investigator emphasizes the determination of new ideas and opinions regarding the particular
subject throughout this method. This can be done effectively through including the perception
and perspectives of various authors on topic for a valid result. The second method used to
evaluate the data obtained by the quantitative method. In this approach, the researcher basically

uses various mathematical methods, numerical statistics, etc. to effectively evaluate vast
quantities of knowledge (Salem and Abdien, 2017).
Justification- In conducting the present investigation, researcher has been preferring the
mono method that also means that the investigator will use one choice. The researchers primarily
use the qualitative research choice as it is effective in providing the detailed description about
specific research area. It is beneficial for an investigator to use this choice for purpose of getting
the positive outcomes.
Research strategy- This is used as a convenient method used through the researcher to
carry out research work as a whole. Researchers have been tested for a wide variety of study
approaches followed by their specific needs. Case studies, experiments, interviews, methods of
surveys etc. are main approaches. For this analysis, the researcher has been use the interview as
research strategy. This strategy is generally being qualitative research method that consists
asking the open ended questions in order to converse with the respondents and gather the elicit
data regarding specific subject area.
Data collection- The collection of data is a description of quantitative and qualitative
methods used to capture, interpret and derive information from data systemically. This is a
technique for gathering raw information for particular sample and this raw information is
processed further using different models to provide well-articulated data. The information
extracted from the data set is further used to decipher critical insights which help in conducting
an investigation. Resourceful as well as reliable information is most important element in the
collection of data. The data is analyzed using statistical instruments to enrich analysis with
unified data collection (Thomas and et. al., 2020). There are primary and secondary two different
data collection methods. The sources of using the primary methods are questionnaire, interviews,
observations and others. Other than this, the secondary sources include books, articles, journals
etc.
Justification- There has been both data collection methods used. In the primary research,
the researcher uses the interview method to take different respondents' opinions on the specific
area. This is time-saving and cost-saving. Secondary data, by considering various sources, such
as books, papers, journals etc., have been used in the literature review section.

Sampling technique- The sampling is defined to be efficient means by which researchers
accurately pick a sample population from the whole population. In general, there are two kinds
of sampling techniques that researchers often follow when carrying out their study. The
probability method says that the person gets an opportunity to be chosen equally. By comparison,
each person belonging to the sample population has a corresponding probability to be chosen in
non-probabilistic sampling methods.
Justification- For this investigation, the investigator has followed a non- probabilistic
sampling procedure. In this method, convenience sampling method has been used and select 5
respondents to take the opinions regarding specific subject area (Vagal and et. al., 2020). The
main reason to use this method is that it gathers the data that available to pool of the respondents.
This sampling method is economical and uncomplicated in nature.
Time horizon-
Milesto
ne
Projectiv
e
Activities
W
1
W
3
W
4
W
7
W
8
W1
1
W1
2
W1
6
W1
7
W2
0
W2
1
W2
3
W2
4
M1 Project
formulatio
n and
Project
Planning
M2 Literature
Review
M3 Methodolo
gy
M4 Data
Collection
and
Analysis
M5 Discussio
n of the
results,
including
reflection

M6 Report
writing
M7 Presentati
on of the
managem
ent
Ethical considerations- Research ethics is linked to what in whole research is right or
wrong. It covers primary research in this perspective, which ensures that the study results are
also relevant and reliable. For researchers, it is therefore crucial to ensure that data from chosen
participants is confidential in order to effectively obtain positive outcomes. It encompasses
different values, such as privacy, confidentiality and accurate knowledge. All of these are
important to researchers in the conduct of study. The information of participants that are not
affiliated with primary research is anonymity in this respect. Accurate information on research
objectives is included in informed consent. With aid of this, investigator can easily conclude
research without error or problem.

CHAPTER 4: FINDINGS AND ANALYSIS
It is most important field of an inquiry so that the knowledge gathered for the particular
research is properly analyzed. For this study work, research has been carried out using Interview
question approach as it is the most effective tool for effectively evaluating the research.
Interview Questions
Que 1. Do you think COVID-19 has a direct impact over the training policies of Ozone
Coffee Roasters?
Que 2. According to you what are the company response towards the training policies
and employee retention during the pandemic crisis?
Ques 3. What kinds of flexibility would be helpful to employees in balancing their work
in the duration of COVID-19?
Ques 4. In the duration of COVID-19, what would be the effective training method
between On-the Job training or Off-the Job training that Ozone Coffee Roasters needs to
implement?
Ques 5. During the pandemic crisis, what kind of strategies Ozone Coffee Roasters
should implement in order to retain employee in the organization for a longer duration?
Ques 6. Any recommendations to Ozone Cafe regarding training policies and employee
retention in light of COVID-19 pandemic?
Analysis
Que 1. Do you think COVID-19 has a direct impact over the training policies of Ozone
Coffee Roasters?

Respondent 1: According to respondent 1, the situation of COVID-19 has a direct impact over
the training policies and practices of Ozone Coffee Roasters because they think it is hard for an
organization to align all the employees at a specific time period to provide them training.
Respondent 2: As per the opinion of respondent 2, there is no direct impact of COVID-19 over
the training practices of Ozone Coffee Roasters. Because firm can conduct direct sessions
through their own portal or any other site in order to provide training to their employees.
Respondent 3: COVID-19 has a direct and indirect impact over the different operations as well
as functional activities of a business. Thus, respondent 3 thinks that COVID-19 also has a direct
impact over the training policies of Ozone Coffee Roasters and it may raise hurdle upon
employee’s development.
Respondent 4: According to the view point of respondent 4, the pandemic crisis has a direct
impact over the business practices including finance, training, human resource, operations and so
on. Thus, it can say that it also has a direct impact over employee training and development in
the context of Ozone Coffee Roasters.
Respondent 5: The opinion of respondent 5 over this question also describe that COVID-19 has
raised so many challenges over the employee development and retention. Main reason behind
this is lack of training and motivation
As per the above analysis, it can say that out of 5 respondents, maximum 4 participants
think that COVID-19 has a direct impact over the training practices of Ozone Coffee Roasters.
Que 2. According to you what are the company response towards the training policies and
employee retention during the pandemic crisis?
Respondent 1: According to respondent 1 company took appreciable efforts towards training
and retention of employees in pandemic crises as they have provided the facility to the employee
to work at home.
Respondent 2: According to respondent 2, the company has totally ignored the training and
employee retention policies of their employee that have not taken any step for helping their
employees.

Respondent 3: According to respondent 3, company has taken initiative for employee
betterment they have taken proper care of their employees and provided them appropriate
training required to do work from home.
Respondent 4: In the opinion of respondent 4, the company has taken care of its employees, they
have never denied to pay their salaries. Also they have not removed any of the employee from
his job in this pandemic period.
Respondent 5: As per the view point of respondent 5, the company being in good financial
position has not shown the concern towards their employees they have paid reduced salaries and
ignored the financial stability of their employees.
From the above observation it can be concluded that out of 5 respondents 3 are in the
favor of company's training and retention policies, whereas 2 respondents are against such
planning and policies.
Ques 3. What kinds of flexibility would be helpful to employees in balancing their work in
the duration of COVID-19?
Respondent 1: The company should try to provide the work from home facility to its employees
on alternative basis to match with the specific employee needs to maintain a work life balance
for its employees.
Respondent 2: In the opinion of respondent 2, the organization should offer more flexibility to
its employees by reducing working hours, compressing work week or even by giving leave of
absence under certain circumstances.
Respondent 3: According to respondent 3, the company should provide a range of flexibility in
terms of freedom in turning in time of the assignments or adjust the working hour per day for its
employees so as to allow them to maintain a work life balance.
Respondent 4: An organization should be supportive, maintain a mutual give and take
relationship with their employees and should develop interaction links for colleagues for the
wellbeing of its workers.

Respondent 5: In the view point of respondent 5, the company should provide work from home
flexibility to its employees, there should be a mix of both virtual and physical working behavior
for them to ensure the efficiency in the working ability of the employees.
From the above information it can be concluded that the organization should provide
work from home facilities to its employees for enhancing their work life balance as maximum of
the respondents are in favors of it.
Ques 4. In the duration of COVID-19, what would be the effective training method between
On-the Job training or Off-the Job training that Ozone Coffee Roasters needs to
implement?
Respondent 1: According to respondent 1, off the job training method is more effective in the
period of such pandemic, as many alternative digital learning programs are available during this
period of social distancing.
Respondent 2: In the opinion of respondent 2, the company should maintain the strengths and
benefits of workplace learning and develop new foundations of a successful virtual learning
platform for its employees on the basis of such grounds.
Respondent 3: As per the point of view of respondent 3, the company should provide an on the
job training as there is a personal relationship developed with the trainer and also it is a simple
method of learning. It giver a real time experience and help in learning quickly.
Respondent 4: According to the opinion of respondent 4, there should be off the job training
program in the organization as there are many different ways of e-learning tools available and
there is the choice with the employee to adopt that tool which makes the best sense for him.
Respondent 5: In the opinion of respondent 5, off the job training technique is more beneficial
as the trainer provides a high quality training to the employees as he is a skilled expert from the
specific area and provides the flexibility to the employee to learn as per his convenience.
From the above observation it is analyzed that out of 5 respondents 4 are in favors of off
the job training in the time of this Covid-19 period as there is more flexibility to the employee’s
in comparison to on the job training method and 1 respondent is in favour of on the job training.

Ques 5. During the pandemic crisis, what kind of strategies Ozone Coffee Roasters should
implement in order to retain employee in the organization for a longer duration?
Respondent 1: In the opinion of respondent 1, what the company offers to its employees is an
important part for employee retention. The company should offer the employee what the industry
can best offer and provide some additional benefits also like insurance, etc.
Respondent 2: According to respondent 2, the organization should on a regular basis provide
investment appraisals and rewards to its employees so as to increase customer retention. This is a
way which not only boost employees moral but also motivates them to perform well.
Respondent 3: As per the views of respondent 3, work life balance should be maintained in the
employee's life, if the employee spends his time more on working and less on living it will
influence the quality and productivity of that employee and the job will become a bad guy.
Respondent 4: In the opinion of respondent 4, every employee wants to feel appreciated for his
work done. The companies should develop a reward system that stimulates and encourages great
ideas and innovation within the organization and the employee's performance should be reviewed
on regular interval of time.
Respondent 5: According to respondent 5, healthy work life balance is important for job
satisfaction and results in employee retention. Employees should be motivated to take vacation
times and should be offered late arrival or extra off to compensate if he/she has worked late night
for warping up the projects.
From the above observation it can be summarized that out of 5 respondents 3 respondents
are in favor of performance appraisals and reward system and 2 are in favor of work life balance
for increasing the customer retention.
Ques 6. Any recommendations to Ozone Cafe regarding training policies and employee
retention in light of COVID-19 pandemic?
Respondent 1: Suggestions of respondent 1 for Ozone Coffee Roasters is that they should
conduct online training session for the development of their employees. Furthermore, in order to

retain employees, firm needs to provide them rewards, recognition and flexibility of working
hours on timely basis.
Respondent 2: According to respondent 2, Ozone Coffee Roasters requires to provide timely
appraisals to their employee in order to motivate them easily. On the other hand, in order to
improve their work qualities and skills, they need to provide them training by easiest possible
method.
Respondent 3: In opinion of respondent 3, Ozone Coffee Roasters requires to construct off the
job training policies as well as performance appraisal practices for their longer run sustainability.
Respondent 4: In the duration of COVID-19, Ozone Coffee Roasters should implement online
training approaches as well as performance appraisal technique for the effective development of
the employees.
Respondent 5: The situation of COVID-19 is very challenging for different businesses in order
to run their functional activities easily. Thus, it is needed for Ozone Coffee Roasters to conduct
training and rewards practices for the development of employees.
On the basis of above responses, it has been evaluated that Ozone Coffee Roasters should
implement online training session of their employees as well as rewards or performance
appraisals to sustain them for a longer duration.

CHAPTER 5: CONCLUSION & RECOMMENDATIONS
Conclusion
The mention report concludes that COVID 19 has significant negative impacts on the
companies of hospitality-based organizations. The aim of current investigation is to examine the
impact of COVID-19 on training policies and employee retention at Ozone Coffee Roasters,
London. In conducting the present investigation, there has been qualitative research method used
as it is more effective in providing the detailed information and data regarding particular subject
area. Literature review is mainly conducted to attaining the research objectives by using the
secondary sources such as articles, journals, internet sources, scholars and others. These sources
are helpful in collect information and attaining research objectives in detailed manner. The key
challenges they cause are the recruitment and remuneration of human resources without making
any income. In management, it was difficult for company to provide the training policies to staff
members and also retain at workplace for longer period of time in COVID-19. It creates a
situation in which many firms are driven towards discontinuation because they cannot afford the
expense and loss. The main focus of the management is to assure the safety of employees at
workplace by providing sanitizers and keep the social distancing so that they can work in an
effective manner. Research methodology is one of the main part in an investigation that
considered the research onion. There has been discussed different layers of research onion such
as research philosophy, research approach, research strategy, research choice, data collection
methods and the sampling techniques. There has been qualitative research method used as it
provides the detailed description regarding training policies and employee retention. The
interpretivism research philosophy has been used because it is based on the qualitative research
method. Primary and secondary both methods of data collection have been used. In the primary
method, interview conducted as there is interaction among interviewer and interviewee. In
secondary method, there has been different sources used such as books, articles, scholars and
internet sources.

Recommendations
The recommendations are related to examine the impact of COVID-19 on training
policies and employee retention at Ozone Coffee Roasters, London. It has been recommending
that company should provide the training to staff members so that their skills can be enhanced
and attaining the set objectives. The organization should focus on applying the new business
model. It is necessary for an organization to develop the effective strategies to make the business
better and attain organizational objectives effectively. They can provide home delivery services
here to ensure that consumers can access services at home without revealing themselves to
pollution conditions. It is necessary for company to provide the training to employees in COVID
- 19 situation through using E- development. In the COVID- 19 situation, company should be
focused towards providing the online classroom training to employees so that they cannot face
any health issues and enhance their skills and core competencies to work in a better manner and
also freely. This helps in improving the performance level of staff members and sustains them
for longer period of time. In addition, the organization will concentrate on routine cleaning of the
operational area and workers and on regular monitoring of personnel and contacts. It helps the
individual with certain medical problems to be detected, so that corrective action is taken. The
only thing that can lead to attracting customers is to concentrate on less service and distribution.
It builds customer trust in customers.

REFLECTION
The present investigation is related to the examine the impact of COVID-19 on training
policies and employee retention at Ozone Coffee Roasters, London. This research is mainly
executed to resolve problem with support of collecting the effective information. I am happy to
get the effective opportunity in order to analyze the impact of COVID-19 in providing the
training and retention of staff members within an organization. Current project is mainly
imperative to me in increase my skills and knowledge in context to the training of employees and
their retention also. In this present investigation, I used the qualitative research choice as it
provides the detailed description regarding the particular subject area. The pitfall of this choice is
that it does not provides the facts and figures regarding the topic. On the basis of whole
evaluation of project, I used the inductive research approach. The benefit of using inductive
approach is that it provides the detailed and in- depth explanation regarding the impact of
COVID-19 on training policies and sustain the staff members at workplace for loner time period.
I used the interview as research strategy. The benefit of using this strategy is that it observes the
opinions of different respondents as there is an interaction among the interviewer and
interviewee. The disadvantage of this strategy is that it is more time taking and costly as
comparison to other strategy. There has been primary and secondary both methods of data
collection have been used. The primary method considered interview. Other than this, I also used
the secondary sources used in conducting the literature review part such as articles, journals,
internet sources, scholars and others. The benefit of using this approach is that this supports work
through giving the detailed explanation regarding the particular area. Demerit of use of
secondary sources is lack of the authenticity and reliability of information.
LIMITATIONS
In conducting the present investigation, there are different limitations arise related to the
selecting the appropriate method of data collection, time, cost and the unethical behavior. These
are the main limitations that mainly impacted on investigator while finishing the whole project.
Time was not sufficient to an investigator as it was complex to finishing the project the given
time period. To overcome from these limitations, researcher discuss with the supervisor

regarding collection of data and information through using the reliable and authentic sources. It
is necessary for the investigator to follow all the ethical principles while conducting an
investigation. To resolve the time issue, there has been time management plan developed by
dividing the different activities as per the time period.

REFERENCES
Books and Journals
Barnett, M. L. and Grabowski, D. C., 2020, March. Nursing homes are ground zero for COVID-
19 pandemic. In JAMA Health Forum (Vol. 1, No. 3, pp. e200369-e200369). American
Medical Association.
Barrero, J. M., Bloom, N. and Davis, S. J., 2020. Covid-19 is also a reallocation shock (No.
w27137). National Bureau of Economic Research.
Holmes, E. A. and et. al., 2020. Multidisciplinary research priorities for the COVID-19
pandemic: a call for action for mental health science. The Lancet Psychiatry.
Marsden, J. and et. al., 2020. Mitigating and learning from the impact of COVID‐19 infection on
addictive disorders. Addiction.
Mayhew, K. and Anand, P., 2020. Covid-19 And The Uk Labour Market. Oxford Review of
Economic Policy.
Reisman, J. and et. al., 2016. Newborn resuscitation training in resource-limited settings: a
systematic literature review. Pediatrics, 138(2).
Salem, I.E.B. and Abdien, M.K., 2017. Implementation of employee cross-training during
perilous conditions in hotels. Tourism Management Perspectives, 23, pp.68-74.
Thomas, P. and et. al., 2020. Physiotherapy management for COVID-19 in the acute hospital
setting: clinical practice recommendations. Journal of Physiotherapy.
Vagal, A. and et. al., 2020. The impact of the COVID-19 pandemic on the radiology research
Enterprise: radiology scientific expert panel. Radiology, p.201393.
Online
Emond. L., 2020. COVID-19 Strategies and Policies of the World's Largest Companies. [Online]
Available through <https://www.gallup.com/workplace/292334/covid-strategies-
policies-world-largest-companies.aspx>
Brown. C. 2020. COVID-19’s impact on the enterprise and remote work. [Online] Available
through < https://www.cio.com/article/3532812/covid-19s-impact-on-the-enterprise-
and-remote-work.html>
THE IMPACT OF COVID-19 ON INCENTIVE COMPENSATION. 2020. [Online] Available
through < https://www.shearman.com/perspectives/2020/03/the-impact-of-covid-19-
on-incentive-compensation>.
Evenson, C., 2020. HELPFUL TIPS TO IMPROVE EMPLOYEE RETENTION DURING
COVID-19. [Online] Available through <

https://gethppy.com/employee-turnover/helpful-tips-to-improve-employee-retention-
during-covid-19>.

Pearson BTEC HND in Hospitality Management and
International Travel and Tourism Management
Unit 18 and Unit 19 Research Project (RQF) L5
Project Proposal Form
Session: September 2019
Student Name Student ID
Tutor Date
Unit Number:
Research Theme: Talent Management
Research Topic: To examine the impact of COVID-19 on training policies and employee retention at
Ozone Coffee Roasters, London.
Section One: Title, aims, objectives
Based on your topic, define and write your research title which should reflect on the aims and set specific
objectives to be achieved from your research (e.g. what is the research question you want to answer? What
do you want to learn or find out? What is assumption or hypothesis you are making and the problem?):
Aim: To examine the impact of COVID-19 on training policies and employee retention at Ozone
Coffee Roasters, London.
Objectives
To determine impact of COVID-19 on the hospitality industry.
To analyse the influence of COVID-19 on training policies at Ozone Coffee Roasters.

To determine the influence of COVID-19 on employee retention at Ozone Coffee Roasters.
To make recommendations to Ozone Cafe regarding training policies and employee retention in light
of COVIDS-19 pandemic.
Questions
How COVID-19 impacted on the hospitality industry?
What is the impact of COVID-19 on the training policies in Ozone Coffee Roasters?
How COVID-19 impacted on retention of employees at Ozone Coffee Roasters?
What are the suggestions to Ozone Cafe regarding training policies and employee retention in light of COVID-
19 pandemic?
Section Two: Reasons for choosing this research project
Rationale and Reasons for choosing the project (e.g. links to other subjects you are studying, personal
interest, future plans, knowledge/skills you want to improve, significance of the project and why the topic is
important and):
The rationale for conducting this investigation is to get aware about the COVID-19 and it is one of the serious
issues. With the help of this investigation, researcher can able to know about the impact of COVID-19 on
training policies and employee retention. Researcher mainly conducts this investigation in personal and
professional context. In personal way, researcher wants to enhance its understanding and in professional
manner, researcher wants to enhance its research skills so that it can able to conduct similar kind of
investigation in future.
Section Three: Literature sources searched
Use of key literature sources and precedents to support your research question,
objective/hypothesis:
Impact of COVID-19 on the hospitality industry
As per opinion of Andrew Seymour (2020) impact of COVID-19 have been felt and broader across the
industries in all around world mainly hospitality sector. In the face of the unparalleled effect of
coronavirus pandemic, global hotel sector has turned to STR 's data benchmarking experts to remain
linked to performance trends and to monitor early signs of improving. With the largest hotel
performance database in the world, there needs to be understand role in providing the necessary
solutions to help the industry work in a better and the worst times. On the basis of UK Hospitality,
the hospitality industry accounts for 5% of national GDP and 10% of jobs in country. In first quarter
of 2020, revenues for the UK hospitality sector declined 21.3%, with the country and industry
switching to Covid-19.

Influence of COVID-19 on training policies at Ozone Coffee Roasters
According to Jeanne Meister (2020) Organizations suffer sudden economic repercussions when
social divisions come into effect. Those who have a direct role in the battle against COVID-19 have
found that they must expand to meet unforeseen demands in innovative things. In order to provide
the training to staff members, firms are using the E-discussion. E-discussion aims to gain insights into
the innovative education and training practices, specifically those that use technology in order to
promote the development of skills and competencies. E -discussion will permit to consider the new
challenges arising in current context, consisting how to make sure none of the new forms of the
learning or training is excluded.
Influence of COVID-19 on employee retention at Ozone Coffee Roasters
As per opinion of Andrew Tan (2020) Employee retention is necessary for business to enhance its
productivity and growth. Employee retention is helpful in reduce the employee turnover as well as
increasing organisational reputation. Financial factors during the coronovirus crisis may require
measures, including temporary wage reductions from 10 to 50 percent, reductions of hours and
wages, or unpaid payment. In Corona virus, Ozone Coffee Roasters encourage this type of action
instead of layoffs, with a range of schemes and subsidies implemented by the Government of United
Kingdom in order to support employers seeking to retain employees. The greatest managers actively
include workers in tough cost reduction steps of this type in decision-making process and justify why
they are being taken to ensure their work, remuneration and benefits are gradually restored to
normal. It is necessary for Ozone Coffee Roasters to provide the better job opportunities and also
promote the retention of staff members.
Recommendations to Ozone Cafe regarding training policies and employee retention in light of
COVID-19 pandemic.
On the basis of Leslee Sambor (2020) To minimize impact of the conditions of COVID-19 on
employees and businesses, this is necessary for the managers to plan for the COVID-19. For the
managers who planned for the influenza pandemics those planning for the COVID-19 may include
the updated plan in order to address particular exposure risks. The COVID-19 influence in the
training policies as well as the employee retention. In order to provide the training, it is necessary for
the Ozone Coffee Roasters to provide the E- discussion so that employees can enhance their
knowledge, skills and core competencies. This will help in increasing the motivational level of staff
members. On the other hand, to retain the staff members, company should treat with them in a
better manner. Other than this, Ozone Coffee Roasters should develop the illness treatment policies
for staff members so that they can work without the fear and sustain at workplace for longer period
of time.
REFERENCES
Meister, J., 2020. The Impact Of The Coronavirus On HR And The New Normal Of Work. [Online].
Available through: < https://www.forbes.com/sites/jeannemeister/2020/03/31/the-impact-of-the-

coronavirus-on-hr-and-the-new-normal-of-work/#3605ca852b60 >.
Seymour, A., 2020. UK hospitality sales dropped 21% in Q1 as impact of Covid-19 lockdown is
exposed for first time. [Online]. Available through: <https://www.boutiquehotelier.com/uk-
hospitality-sales-dropped-21-in-q1-as-impact-of-covid-19-lockdown-is-exposed-for-first-time/>.
Tan, A., 2020. Covid-19 Crisis - Stress Test for Companies' Recruitment and Retention. [Online].
Available through: < https://www.entrepreneur.com/article/349126 >.
Sambor, L., 2020. Five plans to prepare employees for returning to work post COVID-19. [Online].
Available through: <https://thors.com/2020/04/20/covid-19-returning-to-work/>.
Section Four: Activities and timescales
Activities to be carried out during the research
project (e.g. planning, conducting research,
analysis, write-ups)
How long this will take: (See Gantt Chart below)
Milestone one: .....See Gantt Chart
Target date (set by tutor): .........................................................................................
Milestone two: .........................................................................................
Target date (set by tutor): .........................................................................................
Section Five: Research approach and methodologies
What type of research approach and methodologies (primary/secondary, case study etc.) are you likely
to use and why?
Research Methodology is referred to as particular techniques or methods used to examine, choose
and accurately classify knowledge on this topic. Some tools are available to obtain data from
participants. Under this, different layers of research onion has been considered which given below:
Research Philosophy- Under this, positivism research philosophy will be used as it is based on the
quantitative method ad provide the detailed analysis about the impact of COVID-19 on training
policies and employee retention.
Research Approach- There will be deductive research approach used as this provides the specific
information regarding the chosen research area and also keep the information reliable as well as
authentic.
Research Choice- Two kinds of research choices are quantitative and qualitative. Qualitative
information can be recorded in interviews, journals, transcripts, journals, questionnaires, and so
forth. On the other hand, statistics, financial statements and surveys can provide quantitative
information. The researchers will apply a quantitative research choice collection method according

to the research topic, since this will provide precise and accurate information.
Research strategy- There will be interview as the research strategy chooses because it is helpful in
gather the relevant information with in less money and minimum period of time.
Data collection- Methods of data collection exist respectively, primary data and secondary data
collection methods. Researchers will choose an interview in relation to primary data, which will
assist them gather relevant data. In addition, the researchers must utilize a variety of books,
newspapers, articles, research publications and many other publications under secondary collection
data. All of this is also necessary and helpful for investigator to obtain relevant information about
impact of COVID-19 on training policies and employee retention.
Time horizon- Cross- sectional time horizon will be used as this helps in completing the research
activities on the given period of time.
Sampling- It is recognized as effective process by which a researcher selects a sample size.
Researchers use the Random Sample Method in choosing sample sizes of 30 respondents who are
managers as this method does not needs more time and give the equal chance to each respondent.
Comments and agreement from tutor
Comments (optional)
I confirm that the project is not work which has been or will be submitted for another qualification
and is appropriate
Agreed Name: Date:
Comments and agreement from project checker (if applicable)
Gantt Chart:

Milesto
ne
Projective
Activities
W
1
W
3
W
4
W
7
W
8
W1
1
W1
2
W1
6
W1
7
W2
0
W2
1
W2
3
W2
4
M1 Project
formulatio
n and
Project
Planning
M2 Literature
Review
M3 Methodolo
gy
M4 Data
Collection
and
Analysis
M5 Discussion
of the
results,
including
reflection
M6 Report
writing
M7 Presentatio
n of the
manageme
nt
Achievement based on Gantt chart (Part of formative assessment)
Week Milestones and Activities to be Carried Out Tutor’s feedback and date

W3 Problem formulation and Project Planning
Research Problem/issues identification and research
rationale
Research Topic and title
Research aims and objectives
W7 Literature Review
Identify and collect relevant literature
Review of key
W11 Methodology
Identification and selection of methodologies
Evaluation and choice of methodology
Select data collection methods and sampling
Choice of data analytical techniques
W16 Data Collection and Data Analysis
Data collection
Data Analysis
Data presentation and Interpretation
W20 Analysis and Discussion
Analysis and discussion of the findings
Reflection on the outcomes and methods used
Recommendations for improvement
W23 Report writing
Writing-up the report in appropriate format
Presentation in right media
W24 Presentation of the project outcomes to the intended
audience

Research Ethics Approval Form
All students conducting research activity that involves human participants or the use of data collected
from human participants are required to gain ethical approval before commencing their research.
Please answer all relevant questions and note that your form may be returned if incomplete.
For further support and guidance please see your respective Unit Tutor.
Before competing this form, we advise that you discuss your proposed research fully with your Unit
Tutor. Please complete this form in good time before your research project is due to commence.
Section 1 Basic Details
Project title: : To examine the impact of COVID-19 on training policies and employee retention at Ozone
Coffee Roasters, 11 Leonard Street, London EC2A 4AQ.
Student name:
Student ID Number:
Programme:
College:
Intended research start date:
Intended research end date:
Section 2 Project Summary

Please select all research methods that you plan to use as part of your project:
(Copy and paste the tick where applicable)
Interviews:
Questionnaires:
Observations:
Use of Personal Records:
Data Analysis:
Action Research:
Focus Group:
Other (Please specify):


Section 3: Participants
Please answer the following questions, giving full details where necessary.
Will your research involve human participants?
Who are the participants? Tick all that apply:
Ages 12-16:  Young People aged 17-18:  Adults: 
How will participants be recruited (identified and approached)?
From random sampling method.
Describe the processes you will use to inform participants about what you are doing:
How will you obtain consent from participants? Will this be written? How will it be made clear
to participants that they may withdraw consent to participate at any time?
Consent can be obtain from the participants to use email and this will be in written form.
Studies involving questionnaires: Will participants be given the option of omitting questions they
do not wish to answer?
Yes:  No: 
If No please explain why below and ensure that you cover any ethical issues arising from this
Studies involving observation: Confirm whether participants will be asked for their informed
consent to be observed.
Yes:  No: 
Will you debrief participants at the end of their participation (i.e. give them a brief explanation of
the study)?

Section 4: Data Storage and Security
Confirm that all personal data will be stored and processed in compliance with the Data Protection Act
(1998) Yes:  No: 
Who will have access to the data and personal information?
Researcher
During the research:
Where will the data be stored?
In hard disk and personal computer
Will mobile devices such as USB storage and laptops be
used? Yes:  No: 
If yes, please provide further details:
After the research:
Where will the data be stored?
How long will the data and records be kept for and in what format?
Will data be kept for use by other researchers?
Yes:  No: 
If yes, please provide further details:

Section 5: Ethical Issues
Are there any particular features of your proposed work which may raise ethical concerns?
Yes:   No: 
If so, please outline how you will deal with these:
It is important that you demonstrate your awareness of potential risks that may arise as a result of your
research. Please consider/address all issues that may apply. Ethical concerns may include, but are not
limited to the following:
• Informed consent.
• Potentially vulnerable participants.
• Sensitive topics.
• Risks to participants and/or researchers.
• Confidentiality/anonymity.
• Disclosures/limits to confidentiality.
• Data storage and security, both during and after the
research (including transfer, sharing, encryption,
protection).
• Reporting.
• Dissemination and use of your findings.