(Doc) Conflict Management in Organization
Added on 2021-02-20
24 Pages5570 Words132 Views
Leadership ManagementPhilosophyEnvironmental SciencePsychology
|
|
|
Research Project
Table of Content
Topic:- “To determine the role of Conflict Management and its influence overthe growth or success of a hotel.” A study on Holiday Inn London.INTRODUCTIONConflict management is defined as the process of minimising the wrong effect ofconflicts over workplace by enhancing its positive influence over operations. It is mainly focusesover enhancing the group outcomes that includes effectiveness of performance in organisationalsetting (Baillien and et. al., 2014). Conflict management has a significant impact over thedevelopment and success of a company as it assist in switching the conflicts to positive outcomeso that organisational performance doesn't get affected. By managing the conflicts properly themanagement can keep its employees satisfied with their working environment and job as wellwhich in turn further contribute toward ensuring the long term employee retention. Forconducting this investigation, Holiday Inn hotel would be consider for performing research.Background of investigationConflict management is consider as most crucial part of functions performed by amanagement within the organisation. This is because conflict management contribute towarddevelopment of a company which support in retaining the worker for longer span of time bykeeping them satisfied with their job which ensures higher productivity of a company.Forperforming investigation over this Holiday Inn has been taken into consideration which is Britishowned American multinational hotel brand that maintain a chain of around 1,173 hotels all overthe world. It is well-known brand throughout the world and highly appreciated by the customersfor continuing its market position and performance it is essential for a managers to keep itsemployees satisfied so that effective services can be render to them (Bou-Franch and Blitvich,2014). This can only be performed by effective management of conflict that may arise among theemployees at workplace which creates dissatisfaction and also affect over their performance.Research Aims:- To determine the role of Conflict Management and its influence over the growth orsuccess of a hotel.” A study on Holiday Inn London.Objectives of investigation:-To understand the concept of conflict management1
To determine the role of conflict management within Holiday Inn.To identify the impact of conflict management over growth and success of holiday Inn. To recommend the measures through which conflicts among employees can be managedin Holiday Inn.Research questions:-Explain about the concept of conflict management?What is the role of conflict management within Holiday Inn?What impact does conflict management have over the growth and success of HolidayInn?Enlist the measures through which conflicts among employees can be managed inHoliday Inn?RationaleIts main aim behind this project is that it support researcher in determining the manner inwhich conflict management contribute toward the growth and success of Holiday Inn. Despite ofthat, investigation also support in determine several methods through which conflict can bemanaged effectively within the organisation (Chan, Sit and Lau, 2014). This will help inenhancing the knowledge of researcher regarding the methods or tactics that are consider forperforming the research appropriately. In addition to this if the investigation get published andutilise for educational purpose which help in improving the learning of students about conflictmanagement by considering real life example.Time ScaleIn order to ensure effective execution of investigation toward the accomplishment ofresearch objective it is very crucial for a researcher to perform activities in systematic and timelymanner (Chatterji, Arlosoroff and Guha, 2017). For this, basically a tool used which is named asGantt chart, a pictorial representation of activities in a systematic manner that performed withinthe research along with time taken by them.2
CHAPTER 2: LITERATURE REVIEWThe concept of Conflict Management According to views of Prachi Juneja, 2019, In an organisation when people works in ateam, conflicts among them cannot be avoided since it is an unavoidable part of team work.Moreover it is an outcome of individual behaviour which greatly influence the company'sproductivity and proficiency. However, conflict mainly arises when there is a disagreementsamong employees which results into arguments and disputes between them due to idea of beingcompeting or having personal interest. There are number of sources for arising disputes withinworkplace like differences in perception, disappointment with working condition orcompensation, high work pressure, lack of recognition and many more. Hence, in order to buildbetter working atmosphere, manger takes an initiative to deal with conflicts within company foraccomplishing their goal in an effective and efficient way. According to Husemann, Ladstaetter and Luedicke, 2015, conflict management is anability of manger or leaders for identifying and handling dispute fairly, sensibly and effectively.Along with this, there are various styles in resolving workplace disputes like accommodating,avoiding, collaborating, competing, compromising that leads an organisation to attain profitmaximisation in a better manner. Moreover, conflict management assist mangers to determinethe exact issue and on the bases of which corrective course of action is performed. Additionally,during decision making process they involves personnel for providing their valuable opinionregarding issue which improves manpower morale and it directly reflect over firm overallperformance. Furthermore, when employees were highly satisfied or motivated with workplacethen it encourages them to present their full efforts on attainment of increasing profitability leveland aid toward acquiring the better positioning within industry. The role of conflict management within Holiday Inn As per the view of Amy. R. Overton, 2019, Every establishment encourage dispute ondaily basis. However, the conflicts is an unavoidable factor, but it is not possible to manage in amanner which they recognize them on time. It is essential to regularly trace organisationalsignals which point to their existence. However, conflict management is significant within anorganisation as it help them to achieve business goals or objective in a better way within3
prescribed time limit. Thus, this process benefits Holiday Inn in many ways which are explainedbelow: Reduce costs: It help in making effective business decision as well as enable superior tomake new initiatives more appropriately. Moreover, it aid toward increasing return oninvestment by directing teams and workforce towards Holiday Inn goals that enrich overallperformance in an impressive manner. Enlarges productivity: In this, conflict management enable Holiday Inn managers torecruit all talented or potential workforce who can put their best effort for an accomplishment ofbusiness goal or objective ion an innovative and creative style. Hence, more cohesive personnelreduces absenteeism and contribute toward developing an environment of innovation that helpin driving Holiday Inn forwards in an effective way. Retain best employees: It helps Holiday Inn management in enhancing the supervisoryrelationship as well as keeps team members involved in operations and also to communicateopenly with each other. Due to this, managers can decrease confusion or ambiguity from amongworkforce that enrich company's productivity as well as builds positive attitude towards brand.Moreover, it assist them to empower their existing personnel and empower them to makedifferences within business premises in order to acquire best poisoning in competitive industry.Henceforth, conflict management is considered as an integral component which helpHoliday Inn to enhance their profitability ratio as well as encourage them to implement novelideas in order to gain competitive advantage and also to create healthy working environment. Impact of Conflict Management over Growth and Success of Holiday InnAs per the perception of Sherrie Campbell, 2019, conflict management can be defined asthe process with the help of which a good and cooperative working environment is being createdin the working of an organisation. It is created with the motive of making the working processesof the company to be smooth and effective for providing Holiday Inn with positive outcomes.With the help of proper management of conflicts and creating good working environment in theorganisation, it will be possible for them to create good interpersonal relation in between thedifferent employees working in the organisation.As per view point of joo Kim and et. al., 2015, there are also some other benefits such asimprovement in the knowledge of employees, with the increased interaction in between theemployees, it will be possible that they will share each other's problem and will find proper4
End of preview
Want to access all the pages? Upload your documents or become a member.
Related Documents
Conflict Management Strategies: Doclg...
|24
|5066
|33
Impact of Conflict Management on Organisationlg...
|23
|5348
|51
The Impact of Training and Development on Employee Performance in the Hotel Businesslg...
|10
|2978
|1
A Case Study of Holiday Inn Hotellg...
|21
|3807
|76
Role of HRM in Customer Retention at Holiday Inn Hotellg...
|23
|5601
|64
RESEARCH PROJECT TITLE:1 INTRODUCTION 1 Overview of researchlg...
|25
|5774
|178