Ways of improving quality of care services in health care setting

Research Project
1

CONTENTS
Research Project...............................................................................................................................1
TITLE: "Ways of improving quality of care services in health care setting"..................................3
Chapter 1: INTRODUCTION..........................................................................................................3
1.1 Formulate and record possible research project outline specifications.................................4
1.2 factors that contribute to the process of research project selection.......................................5
Chapter 2: LITERATURE REVIEW...............................................................................................5
Chapter 3: RESEARCH METHODOLOGY ..................................................................................9
3.1 Produce a research project specification................................................................................9
3.2 Provide an appropriate plan and procedures for the agreed research specification.............11
........................................................................................................................................................13
Chapter 4: DATA ANALYSIS AND INTERPRETATION.........................................................13
4.1 Match resources efficiently to the research question or hypothesis....................................13
4.2 Undertake the proposed research investigation in accordance with the agreed specification
and procedures...........................................................................................................................13
4.3 Record and collate relevant data where appropriate............................................................16
4.4 Use appropriate research evaluation techniques..................................................................19
4.5 Interpret and analyse the results in terms of the original research specification.................19
Chapter 5: CONCLUSION AND RECOMMENDATIONS.........................................................32
5.1 Make recommendations and justify areas for further consideration....................................32
Chapter 6: Review of methodology...............................................................................................33
6.1 Use an agreed format and appropriate media to present the outcomes of the research to an
audience.....................................................................................................................................33
Chapter 7: Reflection.....................................................................................................................34
REFERENCES..............................................................................................................................35
Books and Journals .......................................................................................................................35
2

TITLE: "Ways of improving quality of care services in health care setting"
Chapter 1: INTRODUCTION
Health care setting are referred to facilitates provided for people well-being and wellness.
There are several institutes developed for the sole purpose of taking care of people, these
institutes are hospitals, isolation camps, health-care centres, feeding centres, burnt patient care
and many other (Gupta and Rokade, 2016). Most in emergency situations such as a pandemic,
treatment of a chemical poisoning, any accident including numerous casualties etc. these health-
care centres or facilities are filled with high number of patients whom few requires more acute
care and treatments with specific medicines and attention of experts. Health infrastructures
includes general hospitals, specialised hospitals, District/first level referral hospitals, Primary
heath-care centres etc. and there are several health-care professional involved in maintaining
well-being of patients and individuals required extra care and support these professionals are
Doctors, Physicians, nurses, dentists, pharmacists, midwives and other community health-care
workers and service providers (Crehan and et. al., 2018). The research topic “Ways of improving
quality of care services in health care setting” has a significant role and requirement in the
current scenario. In today's world science is reaching to higher accomplishments which
automatically brings revolution in industries that implies the need for improvising the health-care
settings and centres in the world as well.
As the world is changing, evolution is taking place and dynamic environment is
developing health-care industry is also moving upwards. Science and increasing knowledge of
people leading to several discoveries of numerous facilities and new ways of saving lives from
different deadliest diseases for which there were no cure or medicines or any special expertise
knowledge available earlier. But now as health-care is upgrading and world is becoming a better
place with better care systems and standards new diseases are also taking place and which makes
it an essential activity that evolution and development continuously takes place in health industry
for fighting with regular challenges to life and keeping people safe. The current research study is
conducted on Ramsay Healthcare (Vranas and et. al., 2020). A private hospital chain established
in United Kingdom, Australia, France, Indonesia and Malaysia. Ramsay Healthcare was
founded by Paul Ramsay in 1964 in Australia and headquartered in Sydney. The health-care
service provider specialises in surgeries, rehabilitation and psychiatric care for the enrolled
patients. In 2018 a non-governmental health system organisation of United States partnered with
3

Ramsay healthcare as a joint venture in a new global supply chain. The investigation is leading
to evaluate and identify the need and requirement of improvement in health-care sector and what
are the different ways to so in separate wellness centres. The types of care services provided
along with their challenges and methods to mitigate those and move further is the main purpose
of this study and research objective.
1.1 Formulate and record possible research project outline specifications
Research Aim:
The aim of this research is "To ascertain the ways of improving quality of care services in
health care setting. A case study on Ramsay Healthcare UK."
Research Objectives:
 To understand the types of care services provided in hospitals.
 To identify the challenges faced by care professionals while providing care services to
patients.
 To determine various ways to enhance quality of care services in health and social care
settings.
Research Questions:
 Which types of care services are provided in hospitals?
 What challenges are faced by care professionals while providing care services to
patients?
 How care professionals can enhance quality of care services in health and social care
settings?
Rationale of study:
The research is conducting for identifying and determining several methods and ideas to
improve and improvise the healthcare setting and centres along with the wide range of services
and expertise they provide to clients and patients. The main reasons behind selecting this topic of
study is that it helps researcher in getting in-depth knowledge regarding types of care services
provided in hospitals and other health concerned centres and institutes. The study identifies
different types and form of health care service providers available in the society. The investigator
will conduct a thorough inquiry for finding out all the various institutes and care provides present
in community who have influence over the public and concern about them. Moreover, the study
acknowledge the challenges that care professionals face in providing services. These challenges
4

can of separate types and forms which are faced by healthcare service provides on regular basis
in the industry either big or small organisation there are numerous difficulties present which are
needed to be overlooked on regular basis for keep running their operations and making sure that
their aims and objectives are meeting at the end for which they are operating and rendering their
services in to the people of respective society. At the end, of the inquiry conducted it also assists
investigator in determining the ways that help Ramsay Healthcare UK to improve quality of care
services provided by it in all the specific regions it is functioning and most importantly in United
Kingdom. The factors which are considered in data collection includes collection of reliable data
from authentic sources. All the gathered information for investigation is form authentic and
reliable source on which the research is dependent and through which the researcher is able to
identify potential knowledge. Moreover, different data collection methods and research
methodologies are utilized for gathering efficient results which creates the basis for conclusion
and interpretation of the research assignment.
1.2 factors that contribute to the process of research project selection
There are several factors that contributed to the process of selection of research project.
Today, the landscape of market has completely changed due to emerging technologies.
Healthcare is the most sensitive sector that impacts highly due to this change. There are several
challenges faced by healthcare professionals in providing care services to users. In order to
determine the ways to improve quality of care services, this research project is selected as this
health investigator in determining different ways which helps in improving health care services.
Chapter 2: LITERATURE REVIEW
Types of care services provided in hospitals:
As per the view point of Dumanovsky and et. al., (2016), different types of healthcare
services provided in the hospitals including mental health care, pharmaceutical care, nutritional
support, preventative care, dental care, substance abuse treatment, laboratory and diagnostic care,
physical and occupational therapy, parental care etc. All these types of services are provided in
the hospital to patients (Dumanovsky and et. al., 2016). Care services provided in a hospital are
mainly associated with the medical and surgical services along with all other supporting
requirement laboratories and personal are services to provide a complete medical system and
support to patients. Thus, it can be summarised that many types of services are provided by a
5

hospital that forms a part of its care offerings, a deep evaluation and analysis of which is
provided below:
Primary care services- Theses are the most basic day to day healthcare services offered
by a hospitals or health care provider. Primary care services are taken as the first contact in any
health care system which act as front door for a patient for having a continuing care that consists
of most general practises, dental, community pharmacy and optometry services (Gregory and et.
al., 2017). Thus, can be evaluated that primary cares services are provided by hospitals which
consists of most general practises to provides easy medial care and support to patients which
mainly focuses on issue of an individual rather than emphasizing on illness of a specific organ or
system (Hospital services, 2020).
Mental health and drug treatment- The another care service provided by the hospital
consists of special drug treatment to cure and take cares of mental health disorders like
depression and anxiety. Thus, it can be evaluated that offering alcohol and prescribed drugs
forms a vital part of care services provided by hospitals which are used to cure and self medicate
the symptoms of mental health problems and other illness (Dennis, Blanchard and Bessenaar,
2017).
Laboratory and diagnostic care- These health care services are mainly associated with
lab tests and other diagnostics care and procedures used to check about whether health of a
person is normal or not. It consists of a medical laboratory or clinical laboratory where clinical
pathology and other patient care settings are provided to diagnosis illness (Slazak and et. al.,
2020). The laboratory and diagnosis care consists of test like bold pressure testing, diagnosing
dons syndrome, etc.
Hospice care- It is mainly associated with providing supportive care to the patient and
people who are at the final phase of their terminal illness and emphasizes on maintain and
leading quality of life. Thus, it can be evaluated that the hospice care provided by hospitals is
mainly associated with prioritizing comfort and meeting emotional needs of the patients who are
suffering from palliation of terminally illness and are at the end of their life. Thus, hospice care
fuscous on reducing pain and emotional suffering of a patient to enable patients more
comfortable and free of pain during their terminal illness (Steenkamer and et. al., 2017).
Challenges face by care professionals in providing care services:
6

As per the view point of Black, (2016), several challenges are there which are faced by
healthcare professionals in providing care services to patients. These challenges include work
overload, lack of mentoring, limited access to technology, lack of training, having not enough
time with patients, less number of staff and lack of advancement opportunities (Black, 2016).
Due to all these challenges, care professionals are unable to provide quality care services to
patients (Ocloo, and Matthews, 2016). The major challenges that are faced by care professional
while providing health care services are evaluated below:
Work overload- The main issues and challenges encountered by professional while
lading health care services is associated with over load of work that is due to shortage of medical
staff in hospitals. Thus, it has increased the burden and load on health care processional that
hamper their work efficiency and quality of care and attention provided by them to there patients
(Morata and et. al., 2017). Thus, it can be evaluated that shortage of medical staff in hospitals has
enhanced the work load of healthcare professional that is leading challenges associated with over
exhaustion and increased stress level of medical professional which is creating major challenges
for care professional in form of decreasing their job satisfaction and quality of services (The Top
10 Challenges Facing Healthcare Workers, 2020).
Lack of monitoring and training- The another challenge encountered by the care
professional is associated with lack of monitoring and training facility that directly impacts on
performance and efficiency level of these professional and hamper quality of services provided
by them. It has been evaluated that lack of training and effective guidance has lead to frustration
and confusion in care professional about their job and associated care services that is a big
challenge as faced by these professional care provides in leading their services (Maragakis,
Lindeman and Nolan, 2018).
Limited or no access to technology- The another issues faced by care professional while
providing services to patients is related with limited access to new and more efficient
technology. It has been evaluated that the healthcare organisations and professional are
struggling with adoption of implementation of new technology to maintain efficient at their
operations as they have insufficient reach to needed technology and equipments (Bailey and
Bährer-Kohler, 2017).
Poor Accommodation of Patients’ Needs- The another challenges associated with poor
accommodation and analysis of needs of patients is also faced as number of patients with chronic
7

conditions are rapidly increasing in hospitals thus, become difficult for care professorial to
analysis and accommodate needs of all such patient in an effective manner. Thus, thus, it can be
evaluated that assessment and meting accommodation and needs of incensing chronic and other
patient is a big challenge and issue faced by cares professional while providing care facilities and
services (Mays and Pope, 2020).
Ways to improve quality of care services:
As per the view point of Ball and et. al., (2014), there are different ways that can be adopt by
healthcare professionals to improve the quality of care services in health and social care setting
(Sweeney, Danaher, and McColl-Kennedy, 2015). Hiring trained personnel is one of the way
which helps in improving the quality of care services. Skilled and experienced professionals are
you able to provide high quality services to the users which ultimately helps in improving the
care quality. Focusing on patient engagement is also one of the way through which care services
can be improved (Knaak, Mantler, and Szeto, 2017). An evaluation of ways that can be adopted
by a healthcare organisation are evaluated below:
Recruiting skilled care professional- It ensures a more balanced and effective team that
consist of skilled and talented employees who are more capable to provide an efficient and
improved quality of care and other services to patients. Thus, recruitment of skilled care
professional is a viable way to improve quality of care services through leading a more qualified
and competent medical staff to cater the expectation and needs of patients (Delaney, 2018).
Providing regular training and guidance – It is a way that is effective in sharpening
the skills and knowledge of medical professional by the way of training and guidance. It can be
evaluated that the implication and adoption of Training and guidance session brings more clarity
in minds of care professional regarding their jobs and duties that build better self confidence in
care staff that lead to improvement in quality of care services provided by them (5 Ways to
Improve the Quality of Healthcare, 2020). Leading regular training also lead to ensure better use
of efficient technology and viable techniques to accomplish and fulfil needs and expectation of
patients in most effective and better way to insures quality of care services (Ryan, 2017).
Focus on patient engagement- The another viable way of leading improvement in care
services consist of advocating for the health of patients through leading better engagement
through leading awareness about proactive healthcare in consumers. The primary health care
professionals must evaluate entire heath cares journey of a patient to ensure better analysis and
8