Role of Workplace Equality and Diversity in Managing Cultural Diversity at TESCO

RESEARCH
PROJECT

Table of Contents
CHAPTER 1 : INTRODUCTION ..................................................................................................3
1.1 Research proposal.............................................................................................................3
CHAPTER 2 : LITERATURE REVIEW .......................................................................................5
2.1 Introduction......................................................................................................................5
2.2 literature review................................................................................................................5
CHAPTER 3 : METHODOLOGY .................................................................................................7
3.1 Research Approach...........................................................................................................7
3.2 Methodology.....................................................................................................................8
CHAPTER 4 : DATA COLLECTION AND ANALYSIS ............................................................9
4.1 Data collection..................................................................................................................9
4.2 Data analysis, presentation and discussion.....................................................................10
CHAPTER 5: CONCLUSION AND RECOMMENDATIONS ..................................................18
5.1 Conclusion......................................................................................................................18
5.2 Recommendations..........................................................................................................19
CHAPTER 6 : PERSONAL REFLECTIVE STATEMENT ........................................................19
6.1 Reflect on research methods used..................................................................................19
6.2 Consider research methods that could have been used..................................................19
6.3 Areas for further research...............................................................................................20
REFERENCES..............................................................................................................................21

CHAPTER 1 : INTRODUCTION
1.1 Research proposal
a) Research project description
Managing cultural diversity is basically refers to structure of belief that involves
recognition among all the diverse group within the organisation and provide them with equal
benefit as other people from different culture getting, in term of their job role within the
organisation. By effective management of cultural diversity an organisation would be able to
bring new or innovative practices within the organisation that support it in achieving success at
marketplace (Bhattacharya, 2016). To conduct current study, TESCO is considered, an
international retailer and for range of services throughout the world. It ranked as 3rd largest
retailer gloablly. Therefore, it required to manage cultural diversity in order to maintain its
competencies in different market as the local people have much knowledge regarding the taste
and preferences of people instead of employees that are new to market. Hence, it is required to
hire people from a particular country in which it operates for providing better services to its
customers as per their taste & preferences. But recruiting people from different culture find
several issues in term of managing their work with other employees (Hebl and Avery, 2012).
Therefore it become crucial for TESCO to effectively manage the employees belongs to
diversified culture and background so that best possible outcome can be extracted out of efforts.
b) Research aims & objectives
Research Aim
The research project is performed to develop a better understanding about workplace
diversity and to evaluate various strategies and ways for effectively manage cultural diversity in
the workplace.
Research objectives
 To study about the concept of workplace equality and diversity.
 To develop better understanding about various strategies and ways that lead to better
management of cultural diversity within the Tesco Plc (Wrench, 2016).
 To evaluate about the positive implications and benefits of managing cultural diversity at
workplace of Tesco plc.
Research questions
 What do you understand by the concept of workplace equality and diversity?

 What are the various strategies and ways that lead to better management of cultural
diversity within the Tesco Plc?
 What are possible positive implications and benefits of managing cultural diversity at
workplace of Tesco plc?
c) Reason for choosing project
The reason for performing current study is to investigate about role of cultural diversity
within an organisation and how it is helpful to manage the performance of employees (Harvey
and Allard, 2015). By performing this investigation, TESCO would be able to identifying the
necessity of cultural diversity and basic strategies that can be adopted for effectively managing
the diversity within organisational culture.
d) Activities and timescale

CHAPTER 2 : LITERATURE REVIEW
2.1 Introduction
It is defined as the process of gathering and evaluating the information from already
published sources in context of current area of study. This help in determining the nature of
study and area of further expansion so that by considering it as a base primary information can
be gathered for performing further studies (Kim, Lee and Kim, 2015). Under this, researcher
mainly gather information from secondary sources such as journals, articles, books and others, as
these sources are very much helpful in gathering the information in less possible time and cost.
2.2 literature review
The workplace equality and diversity
As per information shared by Ruth Mayhew, 2017, equality and diversity have number of
benefits at workplace. Under this equality is highly depend on the acceptance of diversity with an
aim to provide equal treatment in the working environment. In this diversity is about number of
ethnic, cultural and rational group are being working within an organization. On other hand

equality is defined as the set of behavior which involve considering all the workers equally
despite of looking over their race, gender, culture, disability or other attributes. With effective
training availability related with concerning diversity, it become easier for the employer to
develop effective workplace policies which provide values related with the equality, equity as
well as equal treatment at workplace (Sharma, 2016). The diversified group support in educating
and enlighten the staffs and help in encouraging them to explore several type of alternative
methods related with developing interpersonal relationship. Additionally workplace diversity
probably consider to be the most profitable as it support in broadening the client base by opening
up the opportunity to deal with clients belong to different culture, language and nationality. This
is so because the interaction with co-worker belongs to varied races, culture and generation
provide your workforce with the exposure that they never experienced which support in
improving the performance of employees by teaching them new method of performing job role
and resolving the problems.
Strategies and ways that lead to better management of cultural diversity within the Tesco
Plc
As per the information presented by Kimberlee Leonard, 2019, the diverse workforce
involves people from several different background and support in bringing strength to the
organization if managed properly by bringing huge number of skills or capabilities to the group.
There are number of issues that mainly get arises while maintaining the diversity at workplace
as people belong to different culture mainly do not put efforts toward adjusting with the people
from different background. There are some strategies that TESCO can adopt in order to create
several business policies that help in meeting with addressing the diversity related issues and
meeting up the value of company. These strategies are mentioned below:
 Developing policies adhering to company goals :- Manager of TESCO must focuses
toward determining the issues related with diversity and need, once it get identified nest
step is to look inside the organization's mission. With this new policies must be
developed that help in working in unison along that consider ethical values of an
organization. This strategy will support them in aligning the commitment of an
organization with the diversity and recognition of different cultural value.
 Communicating diversity policies :- Manager of TESCO must focuses toward imposing
and communicating about the several strategies that are being formulate in relation with