Analyse Impact of Mobile Banking Application on Customer Satisfaction : Report
Added on -2020-07-22
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Research Proposal1
Table of ContentsIntroduction......................................................................................................................................3Literature review..............................................................................................................................4Methodology....................................................................................................................................4Gantt chart........................................................................................................................................5Reference.........................................................................................................................................82
Title: To analyse the impact of mobile banking application on customers satisfaction in bankingsector.Introduction: Mobile banking in helping bank services their customer. Its introduce of the mobilebanking services and the access of their bank helped give their customer anytime. Its serviceprovides of bank or other financial institutes. The using of mobile devices as a smartphone.Mobile banking helps the customer and their comfort of home and offices to check the accountdetails, mini statement, pay bills etc, is the kind of financial services (Baptista and Oliveira,2015). Mobile baking of their customer is to importance on the day people ability to managetheir money and the use of mobile banking 74% of customers. Mobile banking can also help thekeep close tabs on the money. Its save the time of customer and banking. This is for theimportance of financial details is especially true. Customer use the application of any timeonline. Mobile banking such as a good security, customer easy access and more control of themoney. The use of application customer satisfied the relation of bank customer. It is thesatisfaction of the usage of app any time to any place. Mobile banking is related of positively tocustomer satisfaction. Aim and objectivesAim: To analyse the impact of mobile banking application on customers satisfaction inbanking sector- A study od Barclay bank Objectives:To understand concept of mobile banking applicationTo analyse the significance of customer satisfaction in baking sectorTo evaluate the impact of mobile banking application on customer satisfactionTo recommend strategies to enhance customer satisfaction through the use of mobilebanking application Research QuestionsWhat concept of mobile banking application?What is the significance of customer satisfaction in baking sector?What is the impact of mobile banking application on customer satisfaction?Rational for choosing the topic3
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