Factors Associated with Growing Mental Illness Issues of Employees at Workplace in Service Based Industries: A Study on Hilton

Research report

Acknowledgement
I would like to thank all the people who helped and supported me with writing the research
project. Firstly I would like to thank my teacher and principle who gave me an opportunity to
research on this topic and prepare report. So without their support I was not able to complete the
entire project.
Next, I would like to thank my family members who support me economically and non
economically to present the report. My parents who support me with love and understanding
because without you I could never have reached at this level.
Last but not the least, my friends who always support me to perform the work and always ready
to provide direction so that I will easily completed the research in more effective manner.

Abstract
In accordance with the current era, every company is facing many issue related to
management, but in top countries the biggest issue is related to mental illness of the employee
that cause adverse impact upon the business. That is why, the current study shed a light on the
factor that cause negative impact upon the business due to growing mental health issue and this
is due to changing the working pattern, depression and heavy workload that direct affect the
mental health of workers and this in turn direct cause to working performance. The present
research report also help to analyze the main factor that lead to increase mental illness and
examine the direct relationship between the mental healths with the business performance.

Table of Contents
Abstract............................................................................................................................................3
CHAPTER 1 INTRODUCTION.....................................................................................................5
1.1 Research rationale..................................................................................................................6
1.2 Significance of the study:......................................................................................................6
CHAPTER 2: LITERATURE REVIEW.........................................................................................8
2.1: Factors that influence or link with growing mental health issues of employees..................8
2.1.1 Mental health issue.............................................................................................................8
2.1.2 Factor affecting the mental illness within a business.........................................................8
2.1.3 Model related to management..........................................................................................11
2.2: Impact of the factors upon employee and business performance.......................................16
2.2.1 Impact of factor upon the employee performance............................................................16
2.2.2 Impact of factor upon the business performance..............................................................18
2.3: Challenges faced by management while coping up the factors that leads to mental illness
...................................................................................................................................................21
2.3.1 Challenges.........................................................................................................................21
2.3.2 Benefits of controlling the factor of mental illness..........................................................23
2.3.3 Effective ways to address the problem.............................................................................24
CHAPTER 3 CONCLUSION.......................................................................................................27
3.1 Conclusion...........................................................................................................................27
3.2 Recommendations................................................................................................................28
REFERENCES..............................................................................................................................30

Topic: “To investigate the factors associated with the growing mental illness issues of
employees at workplace in service based industries: A study on Hilton.
CHAPTER 1 INTRODUCTION
In this modern era, every company focused upon their employees and their performance
because they are the only one who support managers and leaders in order to attain the aim and
objectives of thee firm. In the same way, current research report is also based upon the study of
Hilton where study describe the factors that may leads to cause mental illness among employees.
Further, the study also reflect that in every top companies, every four out of ten employees have
suffered from the stress and this is also cause negative impact upon their mental condition as
well and this also leads to affect their performance level too. That is why, it is the duty of the
managers and employers to make sure that their employees are completely comfortable within a
business area and they also assist them in order to meet the define aim and objectives.
The chosen company for this study is Hilton which is a top hospitality company that
provide range of services to their customers at low cost and the company is also operating its unit
at worldwide level. Currently the company operate in 113 countries which includes more than 92
lacs room and more than thousands of employees as well. Therefore, sometimes, it is difficult for
the company to manage the work with such a huge range of employees and that is why, many of
them cause negative impact upon the employee performance and their mental health as well.
Aim: The aim of this study is “To investigate the factors associated with the growing mental
illness issues of employees at workplace in service based industries: A study on Hilton”
Objectives:
 To examine the issues that influence the mental illness of employees.
 To ascertain the impact of those factors upon employees and business performance.
 To determine the challenges which management face while coping up the factors that
leads to mental illness
 To suggest the ways through which the challenges will be minimized.
Research Questions:

 What are the issues that influence the mental illness of employees of Hilton?
 What is the impact of those factors upon employees and business performance?
 What are the challenges which management face while coping up the factors that leads to
mental illness?
 Recommend some ways through which the challenges will be minimized
1.1 Research rationale
The rationale behind choosing this topic is such that it will help the researcher to
determine the factors that are directly associated with the growing mental health of the
employees and as a result, it will help to raise knowledge related to the topic. On the other side,
another rationale for choosing this topic is such that may be researcher have their own interest to
study on this topic so that may be in future it will be beneficial. Further, may be university
provide this topic and that is why, there is a need to research on this specific topic. As there are
many reason which leads to mental illness at workplace, that is why, through the study,
researcher will definitely help to determine the ways through which these factors can be
minimized and leads to provide positive working environment as well.
Moreover, another rationale for choosing this topic is such that it will help to raise the
current knowledge and this will turn too creates a positive impact upon the future projects as
well. By study on the particular topic assist researcher to examine some challenges which
management face while maintaining or coping up factors that leads to mental illness at working
place.
1.2 Significance of the study:
The significance of the study is to analyze the factor which contribute to the mental
illness among employees. Also it is analyzed that mental illness is growing the modern era
because of excessive workload and this in turn affect the overall working environment in
negative manner. So through the study, researcher create awareness in hospitality sector so that
they take care of their employee in order to take their business at further level of success.
Moreover, through the study, scholar create awareness to many company where company faces
issue related to their mental health. As it is analyzed that companies are suffering from many
issue, among all mental illness is consider one of the most affecting problem. That is why, study
on this particular topic will help companies who are operating in hospitality sector find a way

through which the company is able to meet the define aim and solve the problem of mental
illness.
On the other side, it is also analyzed that mental illness is consider one of the most
important factor that affect the overall business performance in negative manner. That is why,
the current study provide the factor which commonly lead towards metal issue and as a result,
company face many challenges. Also, study provide the ways through which the company is able
to meet the gap and minimize the challenges which in turn affect the overall performance in
positive manner. So, it is stated that this research is beneficial for all the industry as well as
companies because they will easily overcome from mental illness and this in turn leads a
business towards positive direction as well. In addition to this, study also used different theories
and model that must be comply by the company in order to meet the define aim and objectives.
So, it is reflected that significance of the study is to determine the ways through which mental
illness of the company is managed and this in turn leads to increase the performance of the
company in positive direction.