Understanding Human Behaviour through Bandura's Social Cognitive Theory

Research Skills
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CONTENTS
INTRODUCTION...........................................................................................................................3
MAIN BODY..................................................................................................................................3
Bandura’s Social Cognitive Theory model..................................................................................4
CONCLUSION................................................................................................................................7
REFERENCES................................................................................................................................8
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INTRODUCTION
Social cognitive theory is a theory of Bandura that consist of four main processes that are self-
reflection, self-evaluation, self-observation and self-efficacy (Schunk and Usher, 2019). This
theory clearly explains influence an individual’s actions, behaviour upon others and on others
overall behaviour. In this essay focus upon explanation of human behaviour through social
cognitive theory in terms of continuous interaction between cognitive, behavioural, and
environmental determinants. In this essay focuses upon case study of Tesco have been discussed
and ways in which job loss or job cut impacted overall motivation, satisfaction and behaviour of
employees and ways in which it brought changes within working environment of employees. In
this examination of different factors that impact employees have been discussed using social
cognitive theory.
MAIN BODY
Overview of case study of Tesco
This case study is about Tesco who is focusing upon cutting jobs within their superstores.
In order to maintain their overall sales and remain competitive in the market as per the changing
retail market they had cut down approximately 4500 jobs which helped them to cut down their
overall cost base by approximately £1.5 bn. They redeployed most of their customer service roles
so that they can focus upon making their stores for convenience shopping. Due to job cut, or
losing jobs most of the staff members of Tesco are losing their confidence most of the stores of
Tesco are engaging themselves into restructuring themselves in order to survive within the
market. This case study also explains that most of the employees working in Tesco are not really
satisfied and haply while working in the store. Most of them said that their job in Tesco Super
market were really boring, customer made lots of mess and they had to clean that mess after
customers leave the mart. Most of the employees were not happy with their job as they had to
pretend that they are happy and did not get affected because of overall behaviour of employees.
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