learning objectives assignment PDF

RESERVATIONS

LEARNING OBJECTIVES
To understand the different aspects of hotel
reservation and importance of reservation functions

RESERVATION ...
 Process of booking a room prior to the arrival of a guest
so that the room is available at the time when said guest
checks in
 The reservation process involves taking the guest’s
requests for a particular room if any, at an agreed price
and recording such requests precisely before confirming
the reservation
 Reservation also records important details of guests that
will later be used by other front desk colleagues and other
department
 It is an activity concerning the sale of room

SOURCES OF RESERVATION
 Source is classified as an individual or body that
actually pays a hotel for its services. A reservation agent
has a large market from which he/she receives
reservation. The principle sources of reservation are :
 Tour operators & travel agents /agencies
 Airlines
 Corporate houses
 Embassies and consulates, diplomats, govt. offices
 Free individual travelers
 CRS (central reservation system)
 Hotel websites
 Associations/NGOs
 Referral hotels
 Global distribution system

MODES OF RESERVATION
 Verbal – phone call, in person
 Written - letters, fax, e-mail
 Online portal, mobile applications

RESERVATION TYPES
 Guaranteed / Confirmed Reservation (Booking in
writing ,Prepayment ,Credit Card, Commercial Contract,
Advance Deposit)
 Amended
 Group
 Bumped reservation
 Non - confirmed