Managing Rooms Division Operations Report 2022

Hotel Reservation1
Managing Rooms Division Operations
Students’ Name
University
Course
Date

Hotel Reservation2
Executive summary
The report will start by assessing the key issues facing the Hotel Company like inaccurate
records keeping by the reservation clerks. Secondly, it will describe the appropriate reservation
procedure which the Hotel staffs should follow. Then discuss difficulties faced by reservation
staff while using this procedure. Finally, it will give recommendations which can improve the
Hotel reservation performance.

Hotel Reservation3
Table of Content
Contents
Executive summary.....................................................................................................................................2
Introduction...............................................................................................................................................4
Issues facing the hotel reservation process..............................................................................................4
Procedures which reservation staffs should use......................................................................................5
The reservation procedure difficulties faced by the Hotel......................................................................6
Recommendations to improve the hotel reservation...............................................................................7
Conclusion..................................................................................................................................................9
References................................................................................................................................................10

Hotel Reservation4
Introduction
Hotels rooms are mostly booked by travelers who make reservations using various procedures
like a telephone call. Room reservation is a crucial factor in the marketing of a business. The
organization's design and layout of the hotel attract travelers. For guest’s attractions, the hotels
should use reservation methods like the internet through websites and telephone calls. To make
profits, hotels need a continuous flow of guests and travelers. Therefore, hotel managers provide
efficient accessibility, processing, and information confirmation methods. Hotels should adopt
efficient reservation systems, which will bring positive impression to the clients (Masiero and
Law 2016). This paper examines current group reservation procedures in the Hotel Co. Ltd,
present controlling room procedures, issues facing room reservations, and the necessary
improvements to make to the present system. The discussion also includes a recommendation for
room reservations.
Issues facing the hotel reservation process
The reservation manager identified some problems facing the hotel room reservation, which can
produce a negative impression on guests. These issues are an inaccurate recording of room
availability, unskilled reservation clerks, lack of recording the correct reservation information,
mishandling of the reservation facilities like reservation diaries, failure to allocate rooms and
deduct it from the rooms available, and finally lack of confirmation of reservation details. To
identify the above issues, I conducted an experiment by making reservation as a guest. As a local
travel agent, I called the hotel and made a group reservation of ten single rooms and five double
rooms under the name of Sunlight travel. After some minutes, I called again and made a
reservation of one double room for two nights.