Resort management
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Added on 2019-12-03
Resort management
Added on 2019-12-03
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Table of ContentsIntroduction......................................................................................................................................3Task 1 ..............................................................................................................................................41.1 Analysing the functions of Hunas Falls resort operations.....................................................41.2 Analysing the structure of the resort offices of different types of tour operator...................5Task 2...............................................................................................................................................62.1 Discuss how effective quality systems and procedures affect legal and conflict situation...62.2 Analyze the impact of quality systems and procedures implemented by a specified touroperator on its operations ............................................................................................................7Task 3...............................................................................................................................................83.1 Analyze incidence that affect the operations of a resort........................................................83.2 Evaluate the procedure to be implemented by a tour operator to deal with differentincidents.......................................................................................................................................93.3 Discuss how procedures to be implemented by a tour operator link with guidelines of tradeassociations and government bodies............................................................................................9Conclusion.....................................................................................................................................10References......................................................................................................................................112
INTRODUCTIONIndian Ocean is all about the exotic and isolated bare foot luxury. By arriving in theMaldives from sea route, one can have an unforgettable insight of tiny yet amazing island jewels.While one stares at the moist mountains, tea filled mountains and ancient temples of Sri Lankafrom the Indian Ocean Resort, it is an utter bli (Williams and Uysal, 2003). The resort chosen forthe project is Hunas Falls by Amaya in Sri Lanka. It is a country house resort having variousluxurious facilities like golf course, spa, pool, fitness centre, tennis court, shuttle, etc. HunasFalls is a combination of luxurious and adventurous escape which is situated in high hills of SriLanka. One can enjoy a shot of golf at mini course before a dip in the hotel's pool. There is anavid presence of flora and fauna combined with a spectacular nature walk across the greenvalleys, tropical forests and rugged mountains. The modish guest rooms and suites display ascenic view of lush forests and misty mountains. The nature encompasses its guests to sit in thebalcony and to sip coffee or tea with the amazing scenery spotting local bird life and relax.Hunas Falls is the perfect place to discover Kandy's richest heritage by visiting tea plantationsand small villages. The magnificent places to visit may be an ancient Temple of Tooth or a daytrip straight up in the Knuckles Range and finally deep down into Nitre Cave.Unique Qualities of the resort includes an eye catchy view of Matale peaks from everyroom. There is a vast variety of private nature walks and cultural tours that are guided to theguests through a naturalist appointed by the hotel itself (Hunas Falls by Amaya, 2012). Facilitiesof romantic candle light dinner with adorable view and high teas can be planned by the guests onthe terrace, pavilion and even lakeside boathouses.The rooms are designed with the view of obtaining maximum view of sparkling scenerywith private balcony that peak into the lush forests and beyond. Suites have been divided assuperior rooms, deluxe rooms, Cardamom suite, Katsura suite and Highlander suite. One canDine beside the lake view terrace by discovering the Western cuisine with Eastern flavours. TheMillers pub is an ultimate cosy lounge with dramatic floors and pool table. The resort has beenawarded with 5* - Sustainable Hotel Sri Lanka 2014 and Luxury Hideaway Resort 2015.The project aims at understanding the nature and structure of Hunas Falls resortoperations along with the importance of quality systems in resort. Various impacts and issues ofmanaging incidents in resort have been detailed as well. 3
TASK 1 1.1 Analysing the functions of Hunas Falls resort operationsTalking about the travel n tour activities adopted by resort, a wide range of activitieshave been provided in order to meet the requirements of sensitive travellers. The main focus ofHunas Falls resort is on up market leisure travellers. It is involved in handling all the key areas ofresort management which involves booking of transportation, accommodation, excursions,MICE (Meetings, Incentives, Conferences and Exhibitions) and cruise line representationthrough various tour operators present across the entire globe (Resort Management AssociationContinues Leading the Industry in Maintenance Fee Elimination, 2013). The resort has anextension of long networks that hold extensive relationships with the best and most reputedtravel agencies and entities that gives an unparalleled edge to the resort by ensuring that thetraveller will have an everlasting incomparable experience in Sri Lanka. It has collaborated withvarious online travel sights and portals which ensure e-bookings from any part of the globe.Hunas Falls resort has also come up with its own website < Hunas Falls resort> which ensuresthat any customer can book his room, see prices, select the room based on photographs and canprepare his or her itinerary based on the information provided on the website provided by it. Theresort has direct connectivity through bus, train and airport along with the heliport facility whichmakes it easily accessible by all kinds of guests. While talking about the business operations of the resort, it can be analysed that theyhave a responsible approach towards tourism and travel. This is an extreme factor thatdetermines the long term success of resorts (Wagen and Goonetilleke, 2007). The hotel wasopened in 1971 and by the time, it was taken over by the government to convert it into a state-runbusiness. In 1989, it was further purchased and developed due to which the hotel owns 8 acres ofland in present date. Hunas Falls by Amaya also operates and caters for all functions whetherlarge or small. The basic business operation that it follows deals with carrying of responsibleenvironmental management activities that will reduce, reuse and recycle the natural resources ofenvironment. Various training sessions that are needed to be given to the employees are alsoprovided by the resort through training and development programmes. The resort complies withthe professional standards and ethical values through which it strives to achieve corporateresponsibilities in every aspect of work culture. All this is done on the basis of wide4
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