logo

Response Letter to a Complaint - Assignment

   

Added on  2021-05-30

4 Pages740 Words236 Views
 | 
 | 
 | 
RESPONSE TO COMPLAINT (Student Name)(Course No.)(Lecturer)(University)(Date)
Response Letter to a Complaint - Assignment_1

The Dimitri Family,George Dimitri,May 9, 2018Ms. R SmithGeneral ManagerWhitestown HospitalWhitetown.Ref: Response to your ComplaintIt is with deep regret that I receive your complaint. I concur with some of the issues raise in the complaint as substantial whilst I differ with others and shall outlay my reasons why. I admit that the hospital must ensure proper and maximum quality patient care. Some of the issues you raise in the complaint are substantiated. First, I would like to make it clear that our facility tries to provide as much patient information as possible whenever patients are discharged or whenever they are referred to other facilities for further treatment. I appreciate the fact that you have chosen to raise the issue. I understand dentistry not being covered by Medicare can be unfair especially because our facility bears the responsibility for the loss of the patient’s dentures. However, with due process the hospital is willing to sponsor the patient in acquiring new dentures. Issuing the medication in one big bag can indeed be confusing. However, I believe the nurse did not combine the old and the new drugs with the sole intention of confusing the patient. However, your case will help us in developing new proceduresfor packaging drugs to prevent future cases of confusion. We will place a label on the drugs containing the date and dose for how the patient must use them.
Response Letter to a Complaint - Assignment_2

End of preview

Want to access all the pages? Upload your documents or become a member.

Related Documents