Human Resource Internship Report

This assignment requires a comprehensive report on an HR internship experience at Thomson Holidays. The report should delve into the practical application of HR principles, including recruitment and selection, training and development, employee relations, and compensation and benefits. It necessitates analyzing real-world situations, demonstrating critical thinking, and offering actionable recommendations for improving HR practices within the organization.

WORK-BASED
EXPERIENCE

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................3
TASK 1...........................................................................................................................................3
1.1 Organisation that could provide Industry experience...........................................................3
1.2 Negotiation with work and academic supervisor..................................................................3
1.3 Business constraints on the work experience........................................................................4
TASK 2............................................................................................................................................4
2.1 Tasks and responsibilities involved in the work experience.................................................4
2.2 Plan for the work experience.................................................................................................5
2.3 Benefits of the proposed activities........................................................................................7
TASK 3............................................................................................................................................7
3.1 Requirements of placement confirming to all related codes of practices.............................7
3.2 Systematic records of work undertaken................................................................................8
3.3 Revised plans........................................................................................................................8
3.4 Suggestions for improvement and review...........................................................................10
TASK 4..........................................................................................................................................11
4.1 Monitoring the progress against the original proposal........................................................11
4.2 The quality of own performance to meet industry standards and the management and
superiors comments about the performance..............................................................................12
4.3 Analysing the learning which take place during the work experience................................13
4.4 Recommendations on how the learning experience could have been enhanced ................13
CONCLUSION..............................................................................................................................14
REFERENCES..............................................................................................................................15
APPENDIX ...................................................................................................................................17
Appendix 1: Email for proposal................................................................................................17

INTRODUCTION
Work-based learning is the type of educational tactic which enhances individual ability
with regard to get job in market (Work based experience, 2016). It is beneficial for the personal
and professional development of individuals and it concentrates on practical workplace activities.
Work based experience plays the key role in supporting businesses to innovate. In the present
scenario, workplace is now considered as the means where individuals gain knowledge and
experience. In this report, discussion will be carried out upon the negotiation tactic which could
be used by individual with an aim to get proposal for work experience in industry. This report
will also entail about the specific tasks and responsibilities which needs to be fulfilled by people
while getting work experience. They will get maximum benefits by working for an organisation.
TASK 1
1.1 Organisation that could provide Industry experience
I want to build my career as an HR manager in Travel and tourism sector. Thomson
Holiday is the best company I want to work for. Thomson Holiday is a renowned travel operator
of UK and it is the subsidiary of TUI group. They have become the lead player in travel operator
industry in the few last years. The scope of HR manager in Thomson Holiday is very wide. I
would not only develop my analytical skills here, but also the interpersonal skills ( Lange, 2014).
I would grab an opportunity to get the knowledge of working with diverse people who belongs
varied culture. Being the HR manager in tour operator agency, I would deal with different types
of people with different cultures and nations that would help me to learn more. I would gain
knowledge from the experienced professionals that are working in Thomson. Firm is having a
friendly working environment with growth and development its sector. By getting work
experience in Thomson Holiday, I can get the knowledge of dealing with different departments
like reservation and counter staff, sales and marketing staff, tour guides, etc. Thomson Holiday is
a workplace where I can enhance my knowledge. Working with such a reputed company, I can
explore more opportunities for myself.
1.2 Negotiation with work and academic supervisor
I would negotiate with the supervisor of Thomson Holiday to appoint me as a HR trainee.
I have the required qualification as I have done my masters in travel and tourism and I have

completed my Bachelor program in HND course related with Travel and Tourism. I will not
disclose your confidential information to outsiders. Along with that, I am a quick learner and will
try to give desired results to the firm within stipulated time period. Also, I am good in dealing
with diverse people and knows various languages as well (Bakker., Demerouti. and ten
Brummelhuis., 2012). In addition to this, I will try my level best to understand and solve the
grievances of human resources that are working in Thomson Holiday. I have a vast knowledge of
travel and tourism industry and especially about company. This will be a good beginning for my
career that would help me to gain industry experience especially as a HR trainee which is my
area of interest. Despite of this area, I would improve my knowledge regarding tour
management.
1.3 Business constraints on the work experience
There are many business constraints that can affect my work experience that are as
follows: Instructor availability: This factor can act as a business constraint. Developing a separate
training program might not be possible. So, Thomson Holiday trains their trainees
simultaneously under an instructor. Sometimes, instructor might not be available as they
will be engaged in training other employees. This factor can affect my work experience
because my doubts will be left unclear and I will not gain as much knowledge that is
required (Dragoni and et.al., 2011). Time availability: The heavy workload among employer of cited firm can also affect my
work based experience. They have to complete their targets on time, so they will not allot
their time to me as much I require. In this situation, many of my doubts and questions
will remain unanswered.
 Seasonal work: Tourism is a seasonal business as there is high work load at the time of
holidays as compared to off season. This will act as a hindrance to my learning as at that
time, I’ll have less interaction with the people of Thomson Holiday. In off season, there
will be less work which will enable me to gain knowledge. But, the period in which
services of firm will be highly in demand will act as a constraint for me and that will
cause impact on my work experience.

TASK 2
2.1 Tasks and responsibilities involved in the work experience
As the HR trainee, I need to assist the HR department in recruiting and selecting right
kind of people at the right position. My objectives for this work experience is to contribute my
100% for selecting the right type of people in an organisation. The responsibilities of HR trainee
are:
 My first priority is to learn Recruitment and selection techniques. I will perform this task
on daily basis as it is the key role of HR (Dragoni and et.al., 2011). I would assist and
learn from the HR team how to do screening of individuals and of their resume. I would
learn how to conduct an interview, what kind of questions are asked and the factors on
the basis of which an applicant is selected.
 I would like to give my second priority to learn motivational techniques used by
Thomson holiday. I will perform this task on weekly basis. I will learn from the
management the motivating techniques, evaluation of employees in an organisation. I
will try to understand the needs and expectations of the employees.
 The third task, I would prioritise is training and development. I would attend this training
session on monthly basis where I will learn how to train an employee. What are the
techniques and ways required to train and make them understand.
This will help me in adding on to personal learning and enhance my work experience in a HR
position.
2.2 Plan for the work experience
The plan for my work experience is:
Schedule of task Proposed date for review Expected input from the
supervisor
Recruitment and selection
 Evaluate the person
required for the job,
number of employees.
 Assess the sources of
recruitment that is
I will review this task in every
3 week
My supervisor will expect that
I will select the right

internal recruitment or
external recruitment.
 Place an advertisement
in the newspaper
 collecting application
forms from applicant
 conduct face to face
interview Select the required
person
Motivation
 Evaluate the needs and
expectation of the
employee
 Identify the motivating
force of each
employee.
 Make strategies to
motivate the employees
with the HR
department.
 Implement those
strategies.
I will review this function in
every 4 week
My trainer will expect me to
understand employees of the
company. He wants me to
learn motivational technique
and motivate them to work
harder for Thomson holiday.
Training and development
 Identify the areas
where employees are
lacking.
 Arrange training
In every 5 week, I will review
my task.
My trainer will always want
me to take steps to take regular
training session for the
employees.

session for an
employee.
 Execute training
programme for the
employees and train to
perform better for
Thomson holiday
2.3 Benefits of the proposed activities
The proposed activities will benefit me along with the company, Thomson holiday in the
following ways:
It will benefit Thomson holiday by making them aware about their loopholes in their
training session. For example, in the recruitment and selection procedure, Thomson do not take
written test in an interview round. I will give them suggestion to take written test. It will check
the knowledge of the applicant ( Lange, 2014). It will helps an organization to build positive
image in the mind of people. After giving me training, I will assist them in their work like
maintaining employees records, will line up interview.
It is obvious that when I will join Thomson holiday as HR trainee. I will learn many things from
the workplace. I will gain knowledge abut my job profile, its role and responsibilities. I would
gain enriching experience from the company and learn many things from experienced people of
Thomson holiday. I will be a platform to prove my abilities and calibre. I will train me to enter
into this competitive world. I will be taught how to deal with different people. It will not only
enhance my professional knowledge but also helps me to work on my interpersonal skills.
TASK 3
3.1 Requirements of placement confirming to all related codes of practices.
As a HR trainee, I come to know that manager of Thomson complies with the prescribed
code of conduct of placement. I have examined that the HR manager follows the law related to
employment, for example: Equality Act, which basically means that all persons of UK should be
treated equally. So the manager appoints the person giving them equal opportunities. They do not
discriminate on the basis of caste, creed, sex, religion, etc. while I was working as HR Trainee, I

come to know about the heath and safety measures taken by Thomson Holiday and have seen
health and safety law posture, certificate showing an employers liability insurance (Gruenewald
and Smith, 2014.). Tour operator provide regular eye check-up of employees who access
computer workstation on regular basis. They have kept a first aid box and a person who can
assist the employees in taking medicine and medical assistance when required. They maintain the
proper records of their employees with identity proof, pre employment criminal records that is
been made mandatory by the law. They have provided people working with children and
vulnerable adults the facility of vetting and barring scheme. I have also noticed that they have
barred certain data as sensitive information to be used by employers. For example, information
related to civil and criminal records is restricted for certain job profile. Thomson holiday
complies with the National Minimum wages Act, 1998 in fixing remuneration for employees on
the basis of their age group. So I have gained knowledge about legislation related to
employment. Thomson is complying with all the rules and regulation framed by law.
3.2 Systematic records of work undertaken
I have recorded my work experience as a HR trainee in Thomson in a diary. I have
maintained the daily records of the things I have learnt in this tour operator's company. Where I
notedown the recruitment procedure followed by them. I have grasp the motivational techniques
followed by them in my records. Initially I was given a report where I have to give my views and
feedbacks to check out my knowledge regarding Human resource. It will help me to better
understand people in my life. It will help me to recall things in future when I will professionally
work in HR department (Bakker., Demerouti. and ten Brummelh). I have maintained the diary
and recorded the selection procedure, way they conduct interviews, factors on the basis of which
HR appoints individuals in Thomson holiday. I have attended all the training session of this
organization and take the note of each and every thing in my diary. I have made a summary of
every soft copy given to me for training. This will help me to enhance my knowledge. I have
maintained log book and spreadsheets to keep the record of all my experience as a HR Trainee in
Thomson holiday. I have kept the records on a daily basis where I have briefly described about
my learnings. Systematicly recorded the activities undertaken by me and my trainer. During my
training session, I was provided with CD's and Pen drive. I evaluated it and recorded it in my
notebook so that I can review it whenever I need it. I was given training on how to train people
in an organisation.

3.3 Revised plans
Schedule of task Proposed date for review
Recruitment and selection
 Evaluate the person required for the job,
number of employees.
 Assess the sources of recruitment that is
internal recruitment or external
recruitment (Recruitment and selection,
2014).
 Place an advertisement in the newspaper
 Collecting application forms from
applicant.
 Arrange written test for applicants that
can keep a check on the knowledge of an
applicant.
 Conduct face to face interview of an
applicant and the interviewing committee.
 Screening of all the eligible employees. Select the required person
I will review this task in every 4 week

Motivation
 Evaluate the needs and expectation of the
employee
 Identify the motivating force of each
employee.
 Make strategies to motivate the
employees with the HR department (Ro
and Choi, 2011).
 Implement those strategies.
 Checkout the behavior that results from
the motivating actions undertaken by
Thomsons.
 Monitor the end results of action taken by
them (Human Resources & Training,
2014).
I will review this function in every 3 weeks
Training and development
 Identify the areas where employees are
lacking related to organisation's strategic
or individual development plan.
 Set organizational training objective. This
will help Thomson to analyse the gap
between current training objective and
employee skills.
 Plan out training session for the
employees. Design learning theories and
materials required for training.
 Arrange training session for an employee.
 Execute training programme for the
employees and train to perform better for
In every 5th week, I will review my task.

Thomson holiday.
 Review the training program on a
continuous basis. Feedbacks can be taken
to conduct better training session next
time.
3.4 Suggestions for improvement and review
I recommend that they should make improvement in Recruitment and selection
procedure. I suggest to add the criteria of written test, where employer can efficiently check out
the skills and knowledge of an individual (Gruenewald and Smith, 2014.). This will assist the HR
department to eliminate the candidates that do not match their eligibility criteria. They can also
take aptitude test to check the analytical and decision making skills. They will come to know
about the writing skills of an applicant so that they can choose the right person for the right job
profile. Interview committee should review all the applicants to select the best candidate for the
job profile. I suggest to increase the review program from 3 weeks to 4 weeks. It is not necessary
to review the recruitment and selection procedure in every 3 week.
I suggest that monitoring part should be added for motivational function where
department can monitor the performance of employees and compare the expected outcome and
actual outcome. This will act as a feedback for the HR Committee while giving rewards or
following motivating function (Dragoni and et.al., 2011.). Organisation should review this
process in every 3 weeks.
It is very essential for Thomson to set training objective, it will help an organisation to
compare the set training objective and current employee skills. This training objective will be
used by HR department to design strategies for employees. And the another important task that
should be introduced is Reviewing the training program on a continuous basis. Feedbacks can be
taken to conduct better training session next time.
TASK 4
4.1 Monitoring the progress against the original proposal
To perform the work of a HR manager efficiently I have gone through all the proposals
which I have suggested earlier. To become a good and effective HR manager, it is essential to
have knowledge of the HR functions. An individual should have skills to perform the functions

of the HRM such as recruitment and selection, training and development and motivational factor.
As I have discussed earlier the management proposals of the organization. After going through
all the proposals I realised that the recruitment programme for the selection process was great. I
have learned how to take interview of the interviewee and select the best for the company. Now I
am well efficient to handle the recruitment and screening of the individuals (Goldman, 2008).
My second priority was motivational techniques used for the development of the organization.
Here, I found that some of the techniques are very easy to understand but some of those are very
hard to understand. For this factor, more training sessions are required to learn it. Now, coming
on the training programme organised by the company was very effective. I have learned so many
new techniques from this training session. The techniques and methods used by the trainer under
the training session were very different and innovative (Gruenewald and Smith, 2014.). My
knowledge and skills are boosted through this. After the training programme I am able to work
with full efficiency. I have learned so many techniques and methods of training and now, I can
train an employee on the basis of this techniques. As I want to become HR manager in Thomson
holidays company , I learned all the functions and activities performed by a HR manager under
HRM.
4.2 The quality of own performance to meet industry standards and the management and
superiors comments about the performance
As Thomson Holiday is a tourism company the standards of this company are very high
because it provides the best service to the customers and luxury product packages (Jackson,
Schuler, and Werner., 2011.). To meet the company standard the qualities of my own
performances are as follow:
Educational Skills: being HR manager I possess the learning and teaching skills as I
have to learn and teach the employees about the organization's mission, vision, goals and
objectives.
Intelligence: the skills and knowledge which a HR manager should have are skills to
communicate with the employees as well as superiors, command over language, mental ability
and tact in dealing with the people with intelligence. All the above skills and abilities I have
which help in development of an organization in tourism sector.

Fairness and Resolve: HR manager of a company is the one who deals with the whole
human resources in an organization. Therefore, he should be just and fair to all, he should treat
all the employees equally. This ability of HR manager will help to meet the company standard.
Knowledge about the business: as a HR manager I have a full knowledge about the
Thomson Holiday (Tietze and Musson, 2010. ). I know each and every functions of this company
as I am engaged with this company. I am aware of the strengths and weaknesses of the company.
And also have the knowledge about the their future plans and objectives.
The comments of the superiors about my performance are both in positive and negative way
which are as under:
Leadership Quality: it is a positive comment of my superiors. According to the
management of the company, I have a good leadership quality as I can manage the number of
people at a time with the great ability. I always assign equal tasks to every person to meet the
goal of the company. I can lead a team or group of people effectively.
Motivational level: it is my negative point which I have, that I do not have an ability to
motivate any one. As I have discussed earlier that I am no aware of the motivational techniques
so I am not able to implement it on my work.
4.3 Analysing the learning which take place during the work experience
Every organization follows some learning techniques which are essential for the
development of its employees (Bakker., Demerouti. and ten Brummelhuis., 2012. ). I have
learned so many things from this company. I gained experienced related to the both customers
and management which are as follows:
New Procedures: I have learned so many new procedures and techniques to manage the
employees working over there in this company. The technology which is used by this company is
latest and innovative. I have identified new ways to attained the objectives of the company.
Interpersonal Skills: interpersonal skills are such where the managers should have an
ability to interact with the other people working over there. Being HR manager I gained this
quality from this company (Stredwick., 2013). After it I can interact to any person whether inside
or outside the organization. My communication skills also improved from this.
Time management: from the learnings in this company the ability or skill of time
management also improved within me. Now, I am expertise to set time frame and meet those
expectation. From the good time management I have attained all the goals and objectives of the

organization (). The comments of the customers which we receive in respect of this are in
positive way.
Problem-solving: in order to achieve the goals and objectives of the organization, HR
manger should have an ability to solve the problems related to both employees and customers
(Dragoni and et.al., 2011). A manager should have such ability which solves the problems in
such a way that it would not arise in future.
Team work: a HR manger should have an quality to work in a team. And I have learn this
quality by working over here (Stredwick., 2013). The management should have to treat all the
employees and workers equally. He should not discriminate them on any basis.
4.4 Recommendations on how the learning experience could have been enhanced
There are some recommendations on how the learning experience could have been
enhanced are as follows:
New Procedures: under the new procedures, the new and innovative technologies are
adopted by the management to attract the customers. Management information system is used by
this company so that the demands of the customers are fulfilled by the company.
Better time-management: the time-management which was followed by the management
should be in better way (Banks 2010). The time-management should be in different and
innovative way. To make the time-management more effective it should be first planned by the
management and then scheduled that how the time is divided for the different tasks and finally
execute that to implement over it.
Relationship management: the relationship between the management and the employees
should be friendly. They should treat employees and the other managers equally. The friendly
relationship between them make the working environment friendly and thus, it have an positive
impact on the growth of the company (Ro and Choi, 2011). The relationship of the management
with their customers should also be friendly so the customers will feel comfortable with them.
CONCLUSION
In nut shell, it can be said that work-based experience is very essential for building bright
career. An individual learn many things at workplace and gains experience. To work as a HR
trainee in Thomson will enhance the knowledge of an individual. It will not only add on to its

proffesional skills but will also improve interpersonal skills ( Lange, 2014). It is very necessary
to comply with all the rules and regulation for the smooth functioning of an organisation.

REFERENCES
Books & Journal
Lange, J., 2014. Social Enterprise Work Placements: Connecting Competence to International
Management Experience. The Palgrave Handbook of Experiential Learning in International
Business. 322.
Bakker, A. B., Demerouti, E. and ten Brummelhuis, L. L., 2012. Work engagement, performance,
and active learning: The role of conscientiousness. Journal of Vocational Behavior. 80(2).
pp.555-564.
Banks, C., 2010. Managing change and transitions: a comparison of different models and their
commonalities. Library Management. 31(4/5). pp.241 – 252.
Dragoni, L. and et.al., 2011. Developing executive leaders: The relative contribution of cognitive
ability, personality, and the accumulation of work experience in predicting strategic thinking
competency. Personnel Psychology. 64(4). pp.829-864.
Goldman, E., 2008. Integrating work experiences into teaching. Journal of Strategy and
Management. 1(1). pp. 93–110.
Gruenewald, D. A. and Smith, G. A., 2014. Place-based education in the global age: Local
diversity. Routledge.
Jackson, S., Schuler, R. and Werner, S., 2011. Managing human resources. Cengage Learning.
Ro, H. and Choi, Y., 2011. Student team project: Gender differences in team project experience
and attitudes toward team-based work. Journal of Teaching in Travel & Tourism. 11(2).
Pp.149-163.
Stredwick, J., 2013. An introduction to human resource management. Routledge.
Stredwick, J., 2013. An introduction to human resource management. Routledge.
Tietze, S. and Musson, G., 2010. Identity, identity work and the experience of working from
home. Journal of Management Development. 29(2). pp.148 – 156.
Online
Human Resources & Training. 2014. [Online]. Available through
<internethttp://www.hiltonworldwide.com/development/management-services/hr-and-
training.html>. [Assessed on 21th July 2016]

Recruitment and selection. 2014. [Online]. Available through:
<http://hr.uoregon.edu/recruit/recruitment-and-selection/guidelines-recruitment-and-
selection>. [Assessed on 21th July 2016 ].
Work based experience. 2014. [Online]. Available through:
<http://www.ucs.ac.uk/Courses/UG/Bioscience/Modules/Work-based-Experience-.aspx>.
[Assessed on 21th July 2016].

APPENDIX
Appendix 1: Email for proposal
Hello Mam/Sir,
I am Ankita Mata, have done my Bachelors in Arts and Masters in Travel and Tourism. I have a
vast knowledge about this industry. I am a quick learner. I will be privileged to work as a HR
trainee in Thomson Holiday. Please consider my request.
Regard
John cinna