Retail Shopping Customer Service Survey (pdf)
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Added on 2021-02-19
Retail Shopping Customer Service Survey (pdf)
Added on 2021-02-19
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Retail ShoppingCustomer ServiceSurvey
Table of Contents1. Detail of store and product .....................................................................................................32. Prepare a report listing and describe about the thoughts while visiting store.........................33. Describe and analyse how transaction transpired...................................................................34. Some of the other customer services which were available in store?.....................................45.Explain about the customers services that were missing.........................................................46. Describe about overall experience of store & salesperson......................................................57. Three different comments that can be given to the manager of a store..................................58.Consider the past and current experience and provide overview.............................................6
1. Detail of store and product The chosen retail store is Leon's Furniture which is one of the leading furniture storewithin Canada. It is one of the oldest furniture store which was established in the year 1909 inWelland, Ontario. The chosen product which I am willing to purchase from this store is Sofas asthey sell high quality of product which is long lasting as well.The second store which I had visited is Walmart and its headquarter is in Mississauga,Canada. It works in the chain form where they provides product at a discounted price. It wasestablished in 1994. It deals in different product and services which makes comfortable forcustomers to purchase any of the product from same store. The product which I had bought fromWalmart is DSLR camera as they also deals in electronic products.2. Prepare a report listing and describe about the thoughts while visiting store.Store of Leon's Furniture is located in huge space where it seems to be attractive. Staff ofcompany were looking well mannered and they were decent as well. It was found that they havedivided each and every segment in systematic manner such as parking section, main office andproduct department. When I reach retail store I found that they welcomed meAll of the memberwere so decent that they even didn't judged me with the way I was waking near the store place.Store of Walmart is known for its qualitative products and services and for that they trytheir best to deliver appropriate services to their customers. When I reached Walmart store, theirwas several facilities which can be beneficial for customers. They provide car parking as afacility and for any help they provide information is mentioned through mapping view wherecustomers can easily find about product which they are willing to buy.3. Describe and analyse how transaction transpired.Leon's FurnitureCommentsYes NoDid they learn your name?✔Did they shake hand?✔Did they involved you in conversation?✔Are they helpful & Caring?✔Did they attempt to make a sale?✔Did they thank you for coming in?✔
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