Reviewing Roles and Role Assignment
Added on 2020-05-16
11 Pages1752 Words52 Views
Leadership Management
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Running head: SKILL BUILDERSkill BuilderName of the StudentName of the UniversityAuthor’s note
1SKILL BUILDERThe job role that is selected is Retail Operations Manager First job: Supervisor Retail OperationsAltice USA is one of the largest broadband communications and video services providers in theUnited States. We are a subsidiary of Altice NV, a convergent global leader in telecom, content,media, entertainment and advertising founded in 2001 by entrepreneur Patrick Drahi. We aredriven by a philosophy to always challenge ourselves. We question everything so that we canfind the best way forward for our customers. And in a world where continuous innovation is theonly way forward, we are redefining the vision we have for our customers, enterprises,advertisers ‐ and our people.The Company offers Suddenlink‐branded digital cable television, high‐speed Internet andvoice services to residential and business customers across the western, midwestern and southernstates. Additionally, for its business customers, Suddenlink provides targeted television andonline advertising services.Job SummaryPerforms the administrative, facilitative coaching, and mentoring duties necessary to lead andmaintain a quality retail sales staff.Essential FunctionsDirects the sales activities of 4-11 Retail Sales Agents in a store environment.Ensures the sales unit attainment for the RSA is reached via motivation, development andcontinuous coaching.
2SKILL BUILDERDevelops and implements retail sales strategies for store and serves as a strategic partnerin the overall operation of the organization.Exceeds growth and profit objectives by maximizing the retail sales of individual andbundled Suddenlink video, voice and data services.Drives sales of Suddenlink products and services while keeping a laser focus on efficientoperations to ensure maximum profitability.Assesses local competitors, their assortments, and pricing trends to ensure the storeremains consumer relevant and competitively positioned.Conducts ongoing product knowledge training including sale scenario role playing to finetune agents skillsDevelops monthly and weekly Sales Plans for the RSAs including incentives.Directs marketing and operational activities for the store including, but not limited to thefollowing: merchandising and overall store maintenance.Partners with other channels to drive store traffic, and participates in internal and externalevents to create location awareness.Flexibility in traveling to alternate store locations.Supervises and manages performance, attendance and training requirements.Manages complete Return On Investment (ROI) of the RSA
3SKILL BUILDERAssists Retail Sales Manager with hiring and ongoing performance reviews of RetailSales AgentsWorks with Retail Sales Manager to develop plan of action for underperforming agentQualifications / Requirements3 years in a high volume customer service/sales environment.Ability to lead and motivate a high performance sales team.Ability to lead and supervise others in a retail sales environment with high sales andservice focus.Excellent verbal and written communication skills.Preferred Experience4-year college degree preferred or the equivalent combination of education andexperience.Customer service and/or sales experience preferredTechnological experience in voice, video and/or data preferredSkill in using a Windows-based computer, experience with Word and Excel preferredWorking ConditionsOffice environment
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