Risk Management Plan and Processes in Commonwealth Bank Report 2022
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Running head:RISK MANAGEMENT PLAN AND PROCESSES IN COMMONWEALTH BANK Risk Management Plan and Processes in Commonwealth Bank Name of the Student Name of the University Author note
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1RISK MANAGEMENT PLAN AND PROCESSES IN COMMONWEALTH BANK Table of Contents Part A: Risk Management Plan........................................................................................................3 Introduction to Commonwealth Bank of Australia.....................................................................3 1. Undertaking Risk Management...............................................................................................3 2. Scope Identification.................................................................................................................3 3. Identification of Internal Stakeholders....................................................................................3 4. Identification of External Stakeholders...................................................................................4 5. Raised Concerns......................................................................................................................4 6. Review over following contexts..............................................................................................5 7. SWOT Analysis.......................................................................................................................5 8. Critical Success Factors...........................................................................................................7 9. Goals and Objectives for different areas.................................................................................8 10. Help from relevant Parties and Stakeholders.........................................................................8 11. List of Potential Risks............................................................................................................8 12. Feedback from Relevant Parties and Stakeholders................................................................9 Part B: Risk Management Process...................................................................................................9 1. Identification of Risks..............................................................................................................9 2. Likelihood of Risks................................................................................................................10 3. Impact or Consequence of Risks...........................................................................................10 4. Action Plan for Implementing Risk Treatment.....................................................................11 5. Monitoring over Implemented Action Plan...........................................................................11 6. Evaluation of Risk Management Process..............................................................................11 7. Communication Processes.....................................................................................................11 Forms to be implemented in a Workplace of CBA.......................................................................13 1. Hazard Report Form..............................................................................................................13 References......................................................................................................................................14
2RISK MANAGEMENT PLAN AND PROCESSES IN COMMONWEALTH BANK Part A: Risk Management Plan Introduction to Commonwealth Bank of Australia TheCommonwealthBankofAustralia(CBA)hadbeenestablishedunderthe Commonwealth Bank Act of 1911. This act was primarily introduced by the Government that had served the purpose of bank nationalization. CBA serves the purpose of being the leading provider of different form of financial services that includes retail banking, business banking, premiumbanking,fundsmanagement,share-brokingservicesandproductsandmajor investments. 1. Undertaking Risk Management The organizational process followed at Commonwealth Bank are followed with certain set of organizational processes. The commitment of Commonwealth Bank at addressing risks had been defined within the Prudential Inquiry into the Commonwealth Bank of Australia (CBA) Final Report (Lodhia, 2015). The management of the program was mainly based on building a mature kind of framework based on managing of projects. The program mainly focused over identification, assessment and responding to certain situations of risks. 2. Scope Identification The scope of the risk management process that would be followed within CBA is to mitigate the various situations of risks that would occur and approach towards the bank. They would mainly strive towards strengthening government facilities served to customers based on investing on new capabilities (Subramaniam et al., 2015). The strengthening of management based on mitigating operational risks had also been determined within the framework.
3RISK MANAGEMENT PLAN AND PROCESSES IN COMMONWEALTH BANK 3. Identification of Internal Stakeholders The internal stakeholders based on the identification of risks have been identified as: 1. Accounts Team 2. Technical Team 3. Risk Managers 4. Identification of External Stakeholders The external stakeholders based on the identification of risks are: 1. External Sponsors and Shareholders 2. Investors 3. Customers 5. Raised Concerns The different kind of concerns that would be raised by internal and external stakeholders are discussed as follows: 1. Loss of money in case any kind of external threats affect the internal processes of the bank. 2. Loss of customer data and other employee data whenever a hacker would hack within the website of the bank. 3. Breach of data would further lead to breaking into other financial aspects in relation to the bank and thus gaining access to the important data of customers.
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4RISK MANAGEMENT PLAN AND PROCESSES IN COMMONWEALTH BANK 6. Review over following contexts 1.Political context– The laws in relation to the government mainly affect the sector of banking (Drennan, McConnell & Stark, 2014). Labor laws and other laws directly put an impact over the banking of CBA. 2.Economic context– Inflation within the market mostly affect the CBA banking sector. The exchange rates of CBA affect the efficiency of banking.With the introduction of the exchange rates of CBA, it would lead to better performance in Australia. It would also lead to high levels of reserve requirement ratio with the low level banks. This would majorly help the banking sector of CBA and thus improve the condition of the economy. 3.Social context– Purchasing behaviors and other kind of necessities affect the banking sector of CBA. Hence consumer can seek knowledge about the different kind of social factors affecting the banking sector. 4.Legal context– Different laws in relation to consumer laws, trade structures and privacy affect the banking business of CBA. 5.Technological context– Technology has played a major role in transforming the bankingexperienceforthecustomersofCBA(Menicucci&Paolucci,2016).Mobile applications supported by CBA mainly help the customers to check their banking accounts with ease. 6.Policy context– Different policies in relation to banking mainly affect the customers involved within the banking of CBA. 7. SWOT Analysis The SWOT analysis of CBA could be discussed as follows:
5RISK MANAGEMENT PLAN AND PROCESSES IN COMMONWEALTH BANK Strengths: One of the leading financial sector in Australia Well diversified and high quality of credit portfolio Continuous emphasis on technology Robust form of capital ratios and financial position Weakness: High form of dependency over offshore borrowings Involvement in scandal based on money laundering Limited form of geographical diversity Increasing form of operating expenses Opportunities: Expansion within Asian and different kind of leading emerging markets Indigenous kind of Customer Service Threats: High form of capital requirement Fragile form of slowdown of business environment
6RISK MANAGEMENT PLAN AND PROCESSES IN COMMONWEALTH BANK (Figure 1: The SWOT Analysis Diagram of CBA) (Source: Created by author) 8. Critical Success Factors The critical kind of success factors for CBA includes the following: 1. Long term service provided to customers at higher interest rates.
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7RISK MANAGEMENT PLAN AND PROCESSES IN COMMONWEALTH BANK 2. Improvement in technology served to customers (Chen et al., 2018) 3. Better form of customer service at the various areas of the banking segment. 4. Strategy of business operations that is performed within the banking sector 9. Goals and Objectives for different areas The goals and objectives set at different areas of CBA that would be helpful for the banking sector based on solving of problems at risk management can be defined as follows: 1. To detect the different kind of risks that might approach towards the banking sector of CBA (Laeven, Ratnovski & Tong, 2014). 2. To determine the critical points that have the major probability of getting attacked. The goals and objectives that have been set for CBA could be achieved based on the approach of proper amount of strategic planning. Risks that might incur over the CBA should be detected at an early phase by risk managers and thus a proper amount of planning and implementation should be done for mitigating them. 10. Help from relevant Parties and Stakeholders The different stakeholders in relation to the banking sector of CBA includes the technical experts, risk managers, customers and various other foreign investors (Martins, Oliveira & Popovič, 2014). These parties help in mitigating the different situations of risks based on reporting them to the technical experts and risk managers by seeking help from them. 11. List of Potential Risks The potential form of risks that could affect the banking of CBA include: 1. Technical attacks over the database of CBA
8RISK MANAGEMENT PLAN AND PROCESSES IN COMMONWEALTH BANK 2. Loss of share at the international markets 3.Commercial relationships with other banks might be put at stake if hackers tend to attack the present system at CBA. 4. Lessening of partnerships with other banks and countries based on expanding their reach to customers. 12. Feedback from Relevant Parties and Stakeholders Based on the different kind of risks involved within the banking sector of CBA, it could be concluded that different relevant parties and stakeholders provide immediate form of attention towards the approached risks. The commercial relationships that are shared by the banking sector help in reaching out to a final conclusion and mitigation approach based on resolving the risk scenarios.The officials within the CBA should collect feedback regarding the banking sector based on online forms. Thus, a proper analysis would be done on the data collected from the feedback. Feedback should be collected in relation to the quality of service being offered by the company and whether the requests of customers are being solved at the earliest and with proper techniques. Part B: Risk Management Process 1. Identification of Risks 1. Technical attacks over the database of CBA – Technological risks 2. Loss of share at the international markets - Economic circumstances 3. Low customer and foreign investment within the banking sector - Management activities and controls
9RISK MANAGEMENT PLAN AND PROCESSES IN COMMONWEALTH BANK 4. Lessening of partnerships with other banks and countries based on expanding their reach to customers - Commercial relationships 2. Likelihood of Risks 1. Technical attacks over the database of CBA - High 2. Loss of share at the international markets - Low 3. Low customer and foreign investment within the banking sector - Medium 4. Lessening of partnerships with other banks and countries based on expanding their reach to customers - Low 3. Impact or Consequence of Risks 1. Technical attacks over the database of CBA – The consequence of this form of risk is that it could lead to potential loss over the customer data and employees within the organization. 2. Loss of share at the international markets – This could lead to stoppage and final shutdown of banking services (Dungey et al., 2017). 3. Low customer and foreign investment within the banking sector – Low kind of investment within the banking service of CBA would lead to problems in running of various kind of banking related services. 4. Lessening of partnerships with other banks and countries based on expanding their reach to customers – Less form of partnerships with different banks would lead to less kind of popularity within the banking services (Valmohammadi & Beladpas, 2014). This would also lead to potential loss towards the sharing of potential losses over the banking relationship with customers.
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10RISK MANAGEMENT PLAN AND PROCESSES IN COMMONWEALTH BANK 4. Action Plan for Implementing Risk Treatment 1. The technical experts working at the bank should ensure that high form of encryption should be followed at the banking sector. 2. Foreign investment within the banking environment would lead to increase in the form of banking services. 3. Partnerships with other banks should be performed by financial aspects. They should develop strong kind of strategies based on solving each of the aspects within the banking sector (Salim, Arjomandi & Seufert, 2016). 5. Monitoring over Implemented Action Plan The implemented form of action plan should be properly monitored by the technical experts, financial investors and other business partners within the banking environment of CBA. 6. Evaluation of Risk Management Process The evaluation would primarily be performed by the managers working within the banking sector. They would thus evaluate each kind of strategies that are planned within the business sector of CBA. After a formal approval over the made strategies, they would be able to serve better to their customers and develop their relationships. 7. Communication Processes The communication processes that could be established for risk management processes to relevant processes are: 1. Analyzing for the risk areas 2. Developing trust with relevant stakeholders
11RISK MANAGEMENT PLAN AND PROCESSES IN COMMONWEALTH BANK 3. Maintaining a friendly language with audience 4. Respecting the concerns of audience 5. Maintaining the integrity of collected information
12RISK MANAGEMENT PLAN AND PROCESSES IN COMMONWEALTH BANK Forms to be implemented in a Workplace of CBA 1. Hazard Report Form To be completed by employees and staff Name of Person:_____________________________ Time:____________Date: __/__/__ Definition of Problem: ___________________________________________ ______________________________________________________________ Short-term measure for Problem resolving: ___________________________________________ ______________________________________________________________ Further Action taken: ___________________________________________ Signed: ______________________________Date: __/__/__ Action completed by: ____________________Date: __/__/__
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13RISK MANAGEMENT PLAN AND PROCESSES IN COMMONWEALTH BANK References Chen,Y.K.,Shen,C.H.,Kao,L.,&Yeh,C.Y.(2018).Bankliquidityriskand performance.Review of Pacific Basin Financial Markets and Policies,21(01), 1850007. Drennan, L. T., McConnell, A., & Stark, A. (2014).Risk and crisis management in the public sector. Routledge. Dungey, M., Matei, M., Luciani, M., & Veredas, D. (2017). Surfing through the GFC: Systemic risk in Australia.Economic Record,93(300), 1-19. Laeven, M. L., Ratnovski, L., & Tong, H. (2014).Bank size and systemic risk(No. 14). International Monetary Fund. Lodhia, S. (2015). Exploring the transition to integrated reporting through a practice lens: an Australian customer owned bank perspective.Journal of Business Ethics,129(3), 585- 598. Martins, C., Oliveira, T., & Popovič, A. (2014). Understanding the Internet banking adoption: A unifiedtheoryofacceptanceanduseoftechnologyandperceivedrisk application.International Journal of Information Management,34(1), 1-13. Menicucci, E., & Paolucci, G. (2016). The determinants of bank profitability: empirical evidence from European banking sector.Journal of Financial Reporting and Accounting,14(1), 86-115. Salim, R., Arjomandi, A., & Seufert, J. H. (2016). Does corporate governance affect Australian banks'performance?.JournalofInternationalFinancialMarkets,Institutionsand Money,43, 113-125.
14RISK MANAGEMENT PLAN AND PROCESSES IN COMMONWEALTH BANK Subramaniam, N., Wahyuni, D., Cooper, B. J., Leung, P., & Wines, G. (2015). Integration of carbon risks and opportunities in enterprise risk management systems: evidence from Australian firms.Journal of Cleaner Production,96, 407-417. Valmohammadi, C., & Beladpas, M. (2014). Customer relationship management and service quality, a survey within the banking sector.Industrial and Commercial Training,46(2), 77-83.