Role of Human Resources Analysis 2022

Running Head: HUMAN RESOURCES 0
Understanding Organizations
and the Role of Human
Resources
Student Details:

HUMAN RESOURCES 1
1.1: Company: Tesco
The goal of Tesco is to make sure that every customer experience better services provided by
the company with the aim of leading in retail supermarket. The company ensures to provide
best products and services quality at low costs when compared to its competitors. Tesco’s
purpose is to helping its customers to enjoy easy way of living and better life quality for
being the champion for them across the globe. Tesco chosen “Serving Britain’s shoppers a
litter better every day” as its new core purpose (Lewis & Stewart, 2016). So, the goal
represents making sure to deliver best customers experiences by better services.
1.2: Products and services and its customers
Tesco provides groceries and financial services to its customers both current and potential in
terms of product and services based on geographical locations such as the US, the UK, China,
Argentina, China, Greece, Brazil and others along with enhancing customer relationships by
satisfying their needs. The company is specialised in drink and food within other diverse
areas such as electronics, telecoms, clothing, pet and dental insurance, financial services,
healthcare, and renting and retailing music downloads, DVDs, CDs, and software and internet
services (Shuang, 2014). Tesco also operates in proving financial services online, consumer
goods and telecommunications along with grocery home-shopping service as well. Tesco is
focused towards its product, customers and channels where customers are primary and central
for delivering and serving the company’s purpose to millions of them through stores and
online (Marr, 2019).
1.3: External environment
SWOT for analysing the impact on the company’s business activities
Strengths
 In the UK, Tesco is the largest chain
of supermarkets.
 The company has a strong financial
power and brand name.
 Across the globe, Tesco is largest
retailer after Carrefour and Walmart.
Weaknesses
 The company face difficulty due to
increasing spread geographically
while not able to focus on specific
markets.
 Tesco requires dealing highly with
insurance and phone markets due to

HUMAN RESOURCES 2
 The company has its international
presence in over 13 countries.
 Tesco uses better technology for its
best in distribution and marketing
mainly (Samantara & Sharma, 2015).
lack of experience (Babu, 2012).
 The company is more dependent on
market of the UK.
 Tesco has its high costs of
transportation.
Opportunities
 Tesco has an opportunity to make a
strategic alliance with different
companies.
 There can be wide online platform to
market and sell the company’s
products and services.
 Tesco can go for opening new store to
attain competitive advantage and
better expansion.
 The company has an opportunity of
entering into new markets of Asia
(Wood, et al., 2016).
Threats
 The threat faced by Tesco is its tough
competition with giant companies
such as Carrefour, Walmart, and
others across the globe.
 There is a fluctuation in taxes that can
impact the financials of Tesco.
 The company can face trouble when
other supermarkets will start making
innovation.
 Tesco face the threat of increasing
costs of raw material (Fatricia, 2017).
2.1: Tesco’s structure
Tesco follows a hierarchical structure for achieving the aims and objectives which is mainly a
functional structure that focuses on different business departments due to the company having
multiple layers and is large opposing on the location functioning. This structure helps in
clarifying the roles of people, easy to use, every individual department can focus on their own
work and there is division of responsibilities. However, if communicated closely, can lead to
lack of focus, it will get hard to for departments to resist change, and coordination can get
time consuming due to the gap between top and bottom level co-workers (Sherr & Thomson,
2013). The company’s employees are spread all over the globe where it is impossible to keep
eye on each and every one with the range of thousands where this structure is helpful to the
company while managing different departments in different countries among different people
and different stores. The company will able to focus on taking best care of their customers in
the business through this structure which also helps Tesco to fulfil its purpose (Wood, et al.,
2016).

HUMAN RESOURCES 3
2.2: Working of functions together
Tesco’s functions are divided based on the company placing members at the higher level
which provides them a power and there is a long commands chain. The management of Tesco
performs various functions such as policy creation, planning, directing resources, organising
and controlling for achieving its policy objectives with a broad geographical area through
utilising the company’s structure (Evans & Mason, 2018). It is differentiated based on the
smaller companies in distinct countries covering up various markets areas and different
product varieties. The functions summarise sales and marketing, human resources, research
and development, designing and production, administration, and finance which also helps in
optimising the performance of the company. Each and every department comes along to
perform together for achieving goals (Xie & Allen, 2013). Finance helps is establishing
business which is not possible with Tesco’s manpower to perform operations where the
process of supply chain helps in completing the task on time. The department of production
helps through coordinating with designing department and vendor management depart where
finance department provides capital for purchasing raw material. Furthermore, human
resource department helps employees to accomplish specific job; also, marketing and sales
department provides budget for performing and advertising with other companies externally
(Felsted, 2015). The department of IT is also important for the company that manages
Tesco’s information system of every department working together at the right place and time
or not. Hence, this shows the functioning of departments helps in optimising the company’s
performance by showing efforts altogether starting from customer needs identification to
providing them best experience overall.