Role of Line Manager and Leaders in Employees’ Development and Retention of Talented Workforce at Marks and Spencer

Unit Number and Title Unit 11 – Research Project
Project Title Portfolio Including Project Proposal & Ethics Form (Part 1)
Project Report (Part 2)

Role of line manager and
leaders in employees’
development and retention of
talented workforce

Table of Contents
Table of Contents.............................................................................................................................3
Topic of the research - Role of line manager and leaders in employee’s development and
retention of talent within a workplace of Marks and Spencer.........................................................4
Chapter One: Introduction...............................................................................................................4
1.1 Research Aim and Rationale.................................................................................................4
1.2 Research Questions................................................................................................................4
1.3 Research Objectives...............................................................................................................5
1.4 Significance of the Research.................................................................................................5
Chapter Two: Literature Review.....................................................................................................8
2.1 Introduction of Literature Review.........................................................................................8
2.2 Main Body (with Headings and Sub-headings).....................................................................8
2.3 Conclusion of Literature Review.........................................................................................11
Chapter Three: Methodology.........................................................................................................12
Research Onion..........................................................................................................................12
Chapter Four: Findings (Data Analysis and Presentation)............................................................17
Chapter Five: Discussion (Data Interpretation).............................................................................23
Chapter Six: Conclusion, Recommendations and Implications for Further Research..................24
REFERENCES..............................................................................................................................26

Topic of the research - Role of line manager and leaders in employee’s
development and retention of talent within a workplace of Marks and
Spencer.

Chapter One: Introduction
Employee retentions are used to makes employees satisfied so they stay with the organisation for
longer duration. They are loyal towards the organisation and contribute effectively. Line
manager and leaders are responsible for ensuring that the employees are self-satisfied with their
work as well as share a good rapport amongst themselves in effective manner (Adegoke, 2019).
This promotes the effective health and success of the organisation in better manner. It is
important for line manager and leader to provide effective working environment to the
employees so, they conduct their work in more efficient and effective manner. For this research
selected company is Marks and Spencer which is multinational retailer company and its
headquarters is located in London, England, UK. It is established in 1884 by Michael Marks and
Thomas Spencer. Its specialises in selling home and food products as well as clothing.
1.1 Research Aim and Rationale
Aim: “To determine the role of line managers and leaders in talent development and retention
within a workplace:” A study on Marks and spencer.
1.2 Research Question
Research Question
 What is the conceptual framework of talent development and retention and explain the
roles played by line managers and leaders to retain talented employees along with the
challenges faced by them while implementing retention strategies?
1.3 Research Objectives
 To develop basic understanding regarding the talent development and retention.
 To determine the role of line managers and leaders in talent development and retention
within Marks and Spencer
 To examine the challenges that would be Marks and spencer while implementing talent
retention strategies

1.4 Significance of the Research
The research topic “Role of line manager and leaders in employee’s development and retention
within a workplace of Marks and Spencer is talked about the basic understanding regarding the
talent development and retention within an organization along with the role of line managers and
leaders in talent development and retention within a workplace. It further talked about the
challenges that would be faced by Marks and Spencer while implementing talent retention
strategies. This research is beneficial in understanding how the employee development and
retention for an organization (Agarwal, 2021). The cost of employee turnover is incredibly high
that impact company's operational costs, revenue, culture, productivity and customer
experiences. Employee retention offers opportunities to improve company performance in
effective manner. Employee retention and development make line manager and leader to focus
on retaining more experienced employees because they have an ability to solve complex issues
and provide benefits to the organization in effective manner (Al‐Ghazali and Afsar, 2021). The
main aim of this research to help companies to improve their performance, increase their
productivity, improve their work quality, increase employee satisfaction and customer
experience with the help of employee retention and development in effective manner.
Gantt chart