Role of HRM: Housekeeping Employee in Hospitality Industry Case Study 2022

Running Head: ROLE OF HRM: HOUSEKEEPING EMPLOYEE IN HOSPITALITY
INDUSTRY
Role of HRM: Housekeeping Employee in Hospitality Industry
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ROLE OF HRM: HOUSEKEEPING EMPLOYEE IN HOSPITALITY INDUSTRY1
Introduction
The study will discuss about the role of human resource management in hospitality industry
for the housekeeping employees and it is somewhat important to look after as hospitality industry
mainly depends on the services provided by the housekeeping. It is way more difficult to manage a
hospitality staff than recruiting people as proper training, communication, recruitment and
motivation is required for the employees who are there in hospitality (Prayag & Hosany, 2015).
New Innovation/Thing
According to J. Boella and Goss-Turner (2013), human resources plays an important role in
the retention of the employees in the hospitality industry. The industry mainly focuses on the
services that are provided by the housekeeping so retention is important process which has been
already in use. There are other factors which are already in use and they are as follows: training and
development; team work; job security; appraisal; rewarding quality; employee involvement and
employees’ relation (Hoque, 2013). In recent times the manager as well as the higher authority
should look into the fact that there is no job satisfaction in the hospitality industry as the
housekeeping employees are not treated properly with respect and proper. So, employees are
quitting their jobs which automatically hampering the industry in the long-run (Mohsin, Lengler &
Kumar, 2013).
The new innovation or thing which can be introduce by the human resource management to
retain and motivate the housekeeping employees’ is by introducing vacation trip sponsored by the
company at the end of the every quarter month. This will motivate the employee of housekeeping
to stay and work hard so that the prize can be achieved by them. This is a new thing which can be
introduced by the human resource management in the existing structure to motivate the employees’.
The vacation trip which is sponsored by the company will be evaluated by the feedback
form which is being provided to the customers. The review is being done by the human resource