Role of Information Technology in Managing Businesses

This report discusses the role of Information Technology (IT) in managing businesses. It covers different types of software used by businesses, ethical and social issues, and the impact of internet and intranet on businesses. The report highlights the importance of IT in improving communication, customer experience, inventory management, and decision making. It also emphasizes the need for ethical and social use of digital sources to promote new business models and impact the business environment and community.

Introduction to
Information
Technology

Table of Contents
INTRODUCTION...........................................................................................................................2
Discuss different types of software that could be used by businesses.........................................2
Ethical and social issues are increasingly becoming important in the digital world. Identify and
discuss the importance of them to run businesses,......................................................................4
Discuss the role of IT in helping managers to manage businesses..............................................7
CONCLUSION.............................................................................................................................9
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.....................................................................................................................................................9
REFERENCES..............................................................................................................................10
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INTRODUCTION
Software provides an easy mechanism to perform various task and saves time and demand .
With the emergence of new technology and innovation, demand of information technology
found its place in increasing the productivity and growth of business. Software plays significant
role in managing operational activities of business and trade. It is required for industrial
evolution and creating new business models. It promotes growth and development of an
economy where business are using software to adapt innovation and upgraded equipments
(Cusumano, 2019). The software are used in every aspects of business includes operational
function, accounting cost, marketing of products and administration of human resources, all
requires to reach best tech solution for the business. It helps in proper functioning of business
system, avoid manual work and make setup efficient in just one click. In this report, we will
examine the role of IT and how it helps in functioning of business strategy and its importance in
business sector.
Main Body
TASK
Discuss different types of software that could be used by businesses.
Business software plays a key role in efficient running of business, make easy task, generate
profit , save time, money and reduce the manual staff. These software are used depending upon
the nature and size of business. There are various software in the market used to run the
business are as follows:
 Word Processing Software : It is used to allow its users to manipulate and text to promote
new product. It provides many tools for creating and printing the documents.
 Billing Software: The billing software helps to make easy processing of invoice ,
calculation of taxes, payments etc. It reduce manual work and help to provide fast
payment system.
 Asset Management Software: It helps the business to manage and track the asset and
liabilities and improve the efficiency of management.
It helps in marketing of the products and increase productivity and efficiency of industry
(Rangel-Padilla, 2021). Earlier, when software and application was not existed, it was very
difficult to manage and promoting the quality of work is almost impossible. But, with the
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advancement of new technology and increase in demand of upgraded software, business starts
achieving growth in the competitive market. Morrison is well known brand in the UK , the
reason behind its growth and efficiency is, its advanced technology and upgraded software which
helps them to evaluate business system. Morrison is known for its world class retailing system
and this is the actual reason for profitable growth the UK market. Morrison's has purchased
many application related to decision making attract stakeholders. They also digitalize the
supermarket system to boost up the efficiency of business. By adopting the technology
advancement and innovation in retailing sector helps them to identify new market and
consumer demand. The global emergence of new technology describes the demand factor,
consumer preferences, standard product, promotion of goods , all of them are possible with the
use of new software. Many businesses in the UK, are used advanced software that helps them to
increase efficiency and profitability of the product. This is the biggest drawbacks of these
software that they are changed over time and only those business or trade still exist in the
market who adopted the upgraded technology and taken it as an opportunity to grow in the
market are only survived (Miljanic and Zaric, 2020). These software are govern by copyright
legislation from piracy but many instances, these software faces the issue of piracy and hacking
so, there are many provisions are being provided under the UK law to protect the Intellectual
Property Rights. The growth of an industry is depends upon promoting strategy, modification in
plans , financial soundness, potential customer helps them in extensive growth of an industry.
Good business invest their money in purchasing new software to update their online application
facility resulted in positive outcome (Gajdzik, 2022). Technology boosts new opportunities and
helps to identify the future threats that may affect the functioning of the business. Retailing
industry in the United Kingdom undergoes with rapid transformation because of several factors
like change in legal policies, regulatory procedure , geographic indication etc. Thus, many
supermarket business in the UK applied adequate measures for small, medium and large
enterprises to ensure them correct way to optimize growth and digitalise the mode of product.
Technology is most important factor to modernise the workplace and other activities related to
day to day operation of a business. IT reduces heavy workload, reduce workforce,increase
accuracy and reliability, avoid human errors.
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Ethical and social issues are increasingly becoming important in the digital world. Identify and discuss
the importance of them to run businesses,
Ethics and social issues are the significant factor that is required to manage and engage employees in
order to provide them positive environment. Businesses are facing many ethical challenges specially on
the online platform where many unauthorised people tries to threat the other by illegal means. Many up
gradation in technology brings new scientific benefits to the humans and provide several benefits to run
the business. These ethical and social issues are equally important for business running because to secure
the general interest of the employees in the company. Now, many new programmes and policy has been
made to modernise the concept of the ethical issues. These programmes helps to makes effective and
transparent the productivity growth. It is believed that the ethical use of technology promotes tech savvy.
Morrison's digitalise all its activity for smooth functioning and minimize excessive expenditure arises due
to manual work (Bajwa, 2020). The ethical and social use of digitalise sources is required to promote
new business model and impact the business environment and community. This is the biggest challenges
examined in the digital world includes exposure of personal life, communication style, change in the
working system and culture etc., are immensely affect the functioning of the business. The digital world
is the demand of today's generation and businesses are expected to ethical use those technology without
any interference of illegal means. There are many challenges faced by the digital world includes:
 Changes in choice: The business believes in the digital world with the view to promote brand
value and market preference. The digital world helps to make choices among the available
sources.
 Legal and regulatory consequences: The ethical and social life of digital world is uncertain
because it is very difficult to analyse the individual's mind so regulatory bodies helps to protect
from unfair acts.
 Difficulty in making decision: It is not easy to trust the digital world and that makes difficulty in
making the decision .
So, it is very important to ensure the social and ethical issues that promotes consumer's trust and believe
towards the digital world to strategies the market and faith in the technology remain to be protected. The
company who has week ethical culture experience the little growth and inefficiency in the working of the
business. Unethical behaviour may cause risk for an organisation and affects the core functioning of the
business (Ursu, 2019). Social behaviour is necessary to maintain the positive relationship between the
employees and managers. There are many companies who have anti discrimination legislation to protect
employees from unfair treatment and infringement of their legal right. Digital transformation requires to
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met the essential requirement to increase the level of business and promoting product and services. Any
business who ensure digital success and digital security , accountability and integrity remains to be
satisfy. The core value is given to the security and safety in using the technology which serves by any
business to its customer. The social and ethical issues involves consent of an individual whether they are
agree to the terms and condition of the digitally made applications (Segall, 2021). Morrison's provide
highly secured application through which they can make safe transaction and maintain the record of all
the receipts. It empowers the trust and faith with ethical use of digital sources provided by the
supermarket to its customer through which many activities taken place in just one click of mouse. It
provides ethical security and grant them social values to use it technology without any personal injury
caused due to unethical way of digital services. Privacy is the fundamental duty of the business to ensure
its customer , maintain their security and integrity to avoid any high exposure of ethical risk.
Information and Communication Technology (ICT) makes a business more efficient and effective in
responding to customer needs. Discuss the impact of Internet and Intranet on businesses.
ICT stands for Information and communication Technology is an infrastructure that guides
individuals, business and trade for imparting information. It concerned with storage of digital
data, computer related information, receiving computer nodes etc. ICT provides smooth and
efficient facility to its customer. It empowers vital information to the business activities such as
design, manufacturing of product and feedbacks. These core information helps in the
development and growth of the business. Its main objective is to guide the customer about digital
services, financial assistance and online services to make payments. Information and
communication Technology suggest many key function that helps them to increase efficiency
and productivity (Mitchell, 2020). It assist in cost reduction and enhancing communication
which helps to make decision for choosing the business. It covers wide range of information that
are shared with the potential consumers to choose effective business which provides gives
satisfaction to the consumer. Morrison's is the biggest retailer supermarket business in the UK.
The necessity of IT is emerged after the commercialization of industry and technology in the
UK. Morrison has adopted technological advancement which gives its customer satisfaction,
growth and diversification in the field of retailing industry IT simply means growth,
development and profitability. It means use of software technology is a combination of these
three elements that not only increase their efficiency but ensure customer satisfaction. Morrison
provides special services on information and communication of technology to encourage
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commercial activities and projects to increase the quality of work in its business. Business is
very complex process and involves risk but it can be reduced by effective mechanism which
promotes new technology and ideas to influence the overall performance of the business. ICT
helps in improving cost system and bring competency in the marketplace. It gives vital
information to respond effectively when the opportunities and threats may affect the business
growth. It gives high standards of service to its customers and satisfy the customer needs. ICT
act as mediator through which information are transferred from one sources to another to make
effective communication chain. ICT helps to compete, survive and achieve positive result
through such information. No company can survive in a long run without ICT. In today's world
of technology advancement, ICT plays significant factor to exchange views and information with
stakeholders. Now, ICT makes efficient working system and collect and stores data to analyse
the performance of the business whether they are well established or not (Harsanto, 2022). These
kind of technologies helps to communicate from anywhere and help employees to easy access of
such information. It includes many internal and external communicative that are exchange with
the customer. It contributes in the social and economic development of the country and improve
good quality of life. It is used almost in every sectors because it is demand to advance the
working system to update and trained the knowledge wherever required. ICT was incorporated in
the year 1990s to improve the quality and generate new product and innovation. The
inflammation and communication Technology serve by many ways:
 Communication: Communication considered to be an important factor in maintaining the
connection between the employees, suppliers, customers etc. It shares the information
through various means.
 Helps in Inventory Management: ICT ensures operational activities are to be performed
effectively that is required to maintain all the transactional records to carry out the
business activities.
 Customer Relationship Management : ICT helps to build customer relationship and
manage the relation to gain the business to make effective respond .
 Decision making: ICT helps to make better decision to help managers to enhance the
overall performance so that it helps in the growth of the business (Nyaisa, 2021).
 Therefore, the ICT allows business to maintain confidentiality of information in order to
reduce risk and theft of any shared information which are crucial to the business
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Discuss the role of IT in helping managers to manage businesses.
There are several factors on which the success of a business organisation is depend and
technology is one of them. The use of Information Technology in the business operations of
Morrisons help the managers to perform their functions in a better manner, so that they can
manage the entire business in an effective and efficient manner. The use of IT is found as
essential for the managers of business firm to solve all the problems and working in a more
proficient manner. The managers of Morrisons use IT in order to solving all the issues and
problems, so that they can attain the organisational goals and objectives. Below mentioned are
the role of Information Technology which help the managers of Morrisons in managing the
business: Improved Company Communication: Information Technology perform the role of
improvement in the communication of entire organisation. In order to bring the
effectiveness in the communication, the managers of Morrisons are being using several
technologies which include conferencing software, video chat, E-mail and many more.
The use of these technology facilitates the managers in arranging the meeting with their
employees and other customers as well (Khalaf and et. al., 2020). It help the management
of Morrisons in saving the time along with the money which the organisation will going
to be waste on travelling because it make possible to do the meeting with the employees
even working in the other country. It helps the managers of Morrisons to manage the
functions related to the communication with the customers or employees. Better Customers Experience: Through the use of Information Technology, the
managers of business organisations are able to provide the better services to their
customers which also result in the better customer experience. The managers of
Morrisons are being using Information Technology through the use of e-commerce
platform for the purpose of interacting with the customers through the website as well.
Sometime, the management also receive e-mail from the side of customers for asking
about any product. The managers of Morrisons track their customers in order to track
their sales and feedback, so that they can brig effectiveness in their products. It helps the
managers of Morrisons to mage their products in such a manner, so that they are
preferred by the customers.
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 Improve Decision making ability: In order to make the decision, the Information
Technology plays an important role. The managers of Morrisons are being using software
ERP and Decision Support System which helps the business organisation in improving its
performance along with helping them in making the effective decisions as well. ERP is a
software which is being used by the managers of Morrisons which has a dashboard which
involve the information related to the market trends, customer sales, finance and many
more (Salehan, Kim and Lee, 2018). It is necessary for the manager of Morrisons to
know about all these informations while making decisions related to the supply, new
product, material order and many more. Inventory Management: The Morrisons is a supermarket company which deals with the
items of grocery. The managers of Morrisons are required to keep an eye on the stock in
order to fulfil the requirements of customers without any delay. The inventory
management system of It helps the managers of Morrisons in identifying the quantity of
each product of firm along with maintaining a proper record and list of additional stock
by managing the inventory. It is found as essential for the managers of Morrisons
because they are responsible for maintaining the enough amount of stock for the purpose
of meeting the needs of customers. Through the use of Information Technology in
inventory management , the managers can maintain the stock and triggering while
managing inventory. Customer Relationship Management: It has been analysed that several of business
organisations are using Information Technology for the purpose of bringing improvement
in the relationship of organisation with their customers. In order to gain the more
experience, the managers of Morrisons are using Customer Relationship Management
(Reyes-Mercado, 2018). It allows the customers to make the call to the centre directly in
the case, if they face any issue. The customer relationship manager have right to see all
the shopping related information of their customers.
 More efficient daily operations: The role of Information Technology in a business
organisation can be described as bringing improvement in the efficiency in the
operations, so that it result in the completion of tasks in the time and cost saving manner.
The managers of Morrisons use several IT tools such as communication tools, inventory
management tools in order to bring the efficiency in their daily operations.
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CONCLUSION
From the above report, it has been concluded that the Information Technology has a vital
role in the business organisation as it help the management in performing its business operations
in an effective and efficient manner. It leads to the development of effective communication,
adequate maintenance of data information along with protecting the data from the other
unauthorised users as well. There are three types of software which are being used by the
Morrisons which include asset management software, billing software and word processing
software. The use of Information Technology in a business organisation also bring several social
and ethical issues. Information and Communication technology has also its importance in the
business firm as it bring the effectiveness and efficiency in the business operations. Intranet and
Internet both helps the management in reaching at the desired place. In addition to this, it has
been also analysed that the Information Technology helps the managers in managing the
business operations as leads to bringing the improvement in communication, enhancing the
customer experience, improving decision making capabilities and many more.
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REFERENCES
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