Role of Technology in HRM: Telstra Corporation Limited

Running head: ROLE OF TECHNOLOGY IN HRM
Role of Technology in HRM: Telstra Corporation Limited
Name of the Student
Name of the University
Author’s Note:

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ROLE OF TECHNOLOGY IN HRM
Table of Contents
1. Introduction............................................................................................................................2
2. Discussion..............................................................................................................................3
2.1 Identification of Human Resource Issue or Challenge in Telstra Corporation Limited. .3
2.1.1 Evaluation of HR Policies and Procedures of Telstra...............................................3
2.1.2 HR Technology in Telstra.........................................................................................4
2.1.3 Dependency of Technology for cutting off Employees............................................5
2.2 Recommendations to Resolve the Identified Issue or Challenge.....................................5
2.2.1 Relevant Theories for understanding the Issue faced by Telstra..............................6
2.2.2 Suitable Recommendations for providing Solutions to the Human Resource Issue
faced by Telstra..................................................................................................................9
3. Conclusion............................................................................................................................10
References................................................................................................................................11

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ROLE OF TECHNOLOGY IN HRM
1. Introduction
Human resource management or HRM can be referred to as the strategic approach to
an effective management of people within an organization so that they can help out the
business in gaining competitive advantages (Noe et al., 2017). HRM is being designed for
maximization of employee performances in service to the strategic objectives in employer.
Human resource management is mainly concerned with proper management of individuals
for emphasizing on systems and policies. These HR departments are responsible to oversee
training and development, recruitment of employees, designing of employee benefits,
performance appraisal and many more (Cascio, 2015). Telstra Corporation Limited is a
popular and significant telecommunications organization in Australia that is responsible for
providing different types of telecommunication and broadband products and services. They
build and operate telecommunications networks and market voices, internet accessibility,
mobile access and many more.
Telstra has been doing business for more than 45 years and have been serving their
customers with high efficiency and effectiveness (Telstra.com.au. 2019). The main reason for
their success is the unique HR management strategies and policies that they have been
following for several years. Technology plays one of the major roles in their business since
they are involved in telecommunications industry. They are able to bring innovation and
creativity and as technology paves the way for it and it could be gathered so that the business
requires technology for sustainability (Bratton & Gold, 2017). The subsequent role of
technology within business have caused a tremendous growth and development. It is also
vital for enabling human resource management in Telstra.
However, in spite of having such distinctive advantages, Telstra is facing a major
HRM issue of reformation package. They have decided to reduce the total work force by

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ROLE OF TECHNOLOGY IN HRM
around 8000 employees and contractors from their business (Telstra to cut 8000 jobs. 2018).
The main purpose of such reduction of work force is reducing cost base and flattening the
organizational structure. Due to the high involvement of technology and technological
advancement in business, Telstra has eradicated its work force from the business and have
focused mainly on the different types of advantages that technology could provide. As a
result, the employees or contractors have lost their jobs and the balance in HR department is
not maintained properly. The following report outlines a brief discussion on the HRM issue
of reduction of work force due to technology in Telstra Corporation Limited. Suitable
recommendations will be provided for Telstra for resolving this particular HRM issue.
2. Discussion
2.1 Identification of Human Resource Issue or Challenge in Telstra Corporation
Limited
Telstra Corporation limited, being one of the most important and significant
organizations in telecommunications industry, has always provided some of the most
distinctive and vital products and services to their customers. Due to their excellent HR
strategies, they have been able to focus on improvement of employee turnover, conflict
resolution, high employee satisfaction, improvement of employee performances, training and
development and helping with the overall budget control (Telstra to cut 8000 jobs. 2018).
Since, they are dealing with more than 35000 employees, it would be extremely important for
them to ensure that the entire human resource management department is working efficiently
and successful adoption of the HR strategies. The entire premise of strategic HRM would be
that the organizational procedures and policies associated to employees should fit into the
broad strategic plan of Telstra Corporation Limited.