Management and Operations: Roles of Leaders and Managers in Tesco

This report discusses the different roles and characteristics of a leader and a manager in Tesco. It examines the role of a leader and the function of a manager in different situational contexts and applies different theories and models of approach. The report also explains the key approaches to operations management and the role that leaders and managers play. It includes the strengths and weaknesses of various leadership theories. The subject is Management and Operations, and the course code is not mentioned. The report is relevant to students studying management and operations in any college or university.

Management and
Operations

Table of Contents
INTRODUTION .............................................................................................................................3
TASK 1............................................................................................................................................3
P1) Define and compare the different roles and characteristics of a leader and a manager........3
TASK 2............................................................................................................................................5
P2) Examine the role of a leader and the function of a manager apply in different situational
contexts........................................................................................................................................5
P3) Apply different theories and models of approach.................................................................6
TASK 3............................................................................................................................................8
P4) Explain the key approaches to operations management and the role that leaders and
managers play..............................................................................................................................8
P5) Explain the importance and value of operations management............................................10
TASK 4..........................................................................................................................................11
P6) Assess the factors within the business environment that impact upon operational
management and decision-making.............................................................................................11
CONCLUSION..............................................................................................................................12
REFRENCES ................................................................................................................................13

INTRODUTION
The operations and control is a procedure this is primarily based totally on the priority as
with this the transformation of various simple inputs as like uncooked substances into the
provided items and services. It is a technique though which the accomplishment of numerous
profitability and overall performance is advanced because it help to included biggest marketplace
proportion and on this the operating capability additionally get advanced. The following record is
primarily based totally at the Tesco this is British multinational outlets of merchandiser and
groceries and changed into set up in 1919 through Jack Cohen and having established Welwyn
Hertfordshire, UK. The record consists of distinction among function of leaders and feature of
supervisor and its operations capabilities of an organisation. In addition to this encompass the
powerful know-how of dating in among management and control in modern-day commercial
enterprise environment.
TASK 1
P1) Define and compare the different roles and characteristics of a leader and a manager.
Leader: The leaders is the only who has encouraged others and with this the running
capability and its capacity is evolved. In relation of Tesco, a pacesetter has a obligation with this
additionally offer higher help to the opposite personnel through which all of the goals has
accomplished in powerful and green way.
Manager: The supervisor is an man or woman who display and manipulate all of the
exclusive conditions beneath which the exclusive set of sports is executed in suitable
manner(Aboelmaged and Hashem, 2018). The supervisor of Tesco has executed all its
obligation along side this offer schooling and improvement through which accomplishment of
labour turn out to be greater smooth and flexible.
Role of leaders
 Creative imaginative and prescient: Leader gives higher imaginative and prescient as
through gambling its complete vital position through which all of the man or woman and
crew member get the pathway and with this finishing touch of goal is greater good
enough. In relation to Tesco, the leaders develops and layout framework wherein the
making plans is stepped forward in order that undertaking is finished in higher manner.

 Coach ability: The leaders has greater ability to make a extrude through which the
running skills and talents is evolved(Choi, 2019). In this all of the complicated scenario is
solved in beneficiary way and the troubles are conquer with greater suitability. The
leaders of Tesco, manipulate and control the complete scenario in tremendous manner
and higher degree of implementation is stepped forward.
Characteristics of Leader
 Charismatic: It is a function of leaders wherein they have got without difficulty attracted
and adjust the opposite personalities as nicely and turn out to be idol for all others. It is
used to added clean imaginative and prescient and challenge wherein the paintings is
became higher format. Effective Communicator: All the leaders have the capacity via which they have got
flexibility encouraged different wherein efficiently talk with others. In this the records is
conveyed to all of the different personnel in big way. It has tremendous modifications
inside the enterprise and a higher degree of answer is supplied through lowering all of the
complexities from the undertaking and sports. The powerful verbal exchange useful
resource to paintings with greater readability wherein the purpose and goal is attained in
ordinate way.
Roles of Manager
 Establishing Policies: The supervisor has performed greater obligation wherein they
have got designed and formulate exclusive set of coverage, roles, hints in order that the
paintings is processed with greater attractiveness(Cui,, 2021). In context of Tesco,
supervisor revolved the coverage this is observed through all of the man or woman with
that higher execution of labour is executed in moral way. Delegating Responsibilities: It is a appropriate essentiality wherein the supervisor has
executed exclusive obligation along with to divide the undertaking in segmented manner
through which powerful paintings is processed, assigned timeline of all project, offer
appraisal and praise to worker in phrases of overall performance and lots of others as
nicely.
Characteristics of Manager
 Time Management Skill: It is the maximum primary factor wherein supervisor
guarantees that each one the undertaking and sports is evolved in well timed foundation.

It is a talent this is greater beneficial and with this higher lead and fulfilment is attained
with greater effectiveness.
 Effective Interpersonal Skills: The interpersonal abilities are the ones which can be
used whilst making powerful interplay with every different and this is as like verbal
exchange, observation, presentation of tender and tough abilities as consistent with the in
line with condition.
TASK 2
P2) Examine the role of a leader and the function of a manager apply in different situational
contexts.
All the enterprise has faces specific scenario as with this carry out specific operation and
features on this the supervisor and leaders processed their operating wherein all of the
complicated scenario is transformed into the less complicated one. In this the capacity of
enterprise to advantage the aggressive benefit from the competitive market accordingly higher
ability is attained inside restrained length of time. There are positive position of leaders and
characteristic of supervisor this is primarily based totally at the specific situations has been
described beneath as:
Situation 1: Crisis control
It is a scenario wherein the control of agency carry out the mission as with the aid of
using placing standardised amendment in every different facility(Davis and et. al., 2022). In this
the stakeholder of enterprise is going through non-stop threats because of which earnings ratio
additionally get decreases. In this the leaders of Tesco carry out specific roles which can be as
defined beneath as:
Role of leaders
In this the leaders makes use of the management fashion and as in step with that manage
as nicely supervisor the scenario that relies upon on disaster in acceptable manner. In this the
leaders has provided the enterprise data and fact in the front of the media with the aid of using
which positive degree of agree with and higher bond is evolved within the market. The higher
degree of duty is processed in powerful choice making and on this the trouble fixing potential
additionally get evolved accordingly the disaster is controlled in suitable way.
Functions of supervisor

In this case the Tesco used to gather all of the important and data with this the specific
framework is evolved with the aid of using which making plans and scheduling is performed. In
this all of the subordinates have to observed the plans and technique to without difficulty solved
the scenario. The supervisor performs numerous duty with the aid of using which specific set of
obligations is processed so one can manipulate the disaster scenario.
Situation 2: A new product release
It is a scenario wherein Tesco has released new product and for that increase diverse
techniques and rules with this patron elegance emerge as greater fluent. The leaders and
supervisor of Tesco use their abilities and functionality at the side of this carry out position and
characteristic for greater perfection and this is as moreover defined beneath as:
Role of leaders
In this the leaders play important duty and below this study all of the positive extrude of
market and accordingly to reap higher finishing offer clean imaginative and prescient to
personnel. In this operating accessibility is getting superior as in step with the release of
product(Größler, 2020).
 The leaders of Tesco guarantees that every one the spokesperson is provided within the
seminars as it miles took place on the time of pre and submit release of products.
 The appropriate choice making is performed with the aid of using which the proper
funding is induces and worthwhile final results is attained inside minimal quantity of
inputs.
Function of supervisor
The supervisor performs diverse features and on this guarantees that product packaging is
related within the transport and pricing of product with the aid of using which earnings ratio
didn’t get reduces. Manager of Tesco make certain that they have got recruit the professional and
skills staff with the aid of using which higher degree of improvisation is performed.
P3) Apply different theories and models of approach.
The commercial enterprise circumstance has been adjustments on non-stop foundation
and to get control and manage that the green management and control concept is implies inside
the commercial enterprise. Thus the exceptional processes of management this is utilized in
Tesco are as defined under as:

Situational management: It is a management fashion wherein the dependency is
primarily based totally at the numerous conditions which can be boost on random foundation.
The leaders of Tesco has used this to control various variety of state of affairs as
accordingly(Guo and et. al.., 2018). As according to Blamchard and Hersey management having
exceptional processes and it is far as described under as:
 Telling: In this the leaders works as a choice maker with this talk the approach or records
the ones are used to carry out even as finishing venture.
 Selling: In this leaders promote its thoughts and mind which can be processed inside the
crew and make the venture crowning glory smooth and supportive.
 Delegating: It is used whilst each leaders and different crew member are parallel takes
take part wherein the approach and making plans is improved with collective evaluation
of all.
 Participating: It is management fashion wherein leaders works to encourage the
alternative and encourage them with the aid of using which they have additionally gift
revolutionary thoughts and it additionally raise the self assurance and zeal of employees.
Systems Leadership: It is a concept wherein the leaders makes use of it talents and skills
and attempts to turn out to be catalyst with this upraise the overall performance of crew. It is
essentially a mixture of collaborative management and intrinsic innovation that decentralised the
networking. In this the crew member are extra opened to symbolize its wondering and thoughts
in efficient manner. It is a fashion of management on this the leaders of Tesco creates extra
values and control all of the paintings of as HR, marketing, finance etc. as in powerful mode.
Fiedler’s Contingency model: It is a management fashion that offers the effectiveness of
leaders as it's miles primarily based totally at the exclusive conditions and recall three elements
as like paintings shape, worker dating and leaders’s power. It is the maximum critical factor
wherein leaders of Tesco be successful the circumstance as consistent with the suit of shape and

fashion. It is used to control the paintings as consistent with the scenario and call for as with this
powerful relation additionally get developed.
Strength and weakness of various leadership theories
Leadership style Strengths Weakness
Situational
leadership
 It reduces all of the
complexity and with this
extra consolation most of
the personnel is
processed(Lee and Tang,
2018).
 It doesn’t having the high
quality implementation for the
accomplishment of long time
goals.
Systems
leadership
 It is management fashion
through which all of the
person is getting
emphasis its
performance.
 The system of choice making
is an awful lot longer and
complicated as well.

TASK 3
P4) Explain the key approaches to operations management and the role that leaders and
managers play.
The commercial enterprise has been long past through which unique complicated state of
affairs as it is far primarily based totally on operation control and its processes this is used to
manipulate all of the unique sports in formative manner. It has each poor and superb
implementation of Tesco and on this the potential of commercial enterprise to achieve higher
modifications is emphasis and is as defined underneath as:
Six sigma: It is a technique with this higher cognizance and challenge is keep with the
aid of using which all of the complexities is reduces at the side of this manufacturing
performance is likewise get evolved in useful way(Meyer-Hentschel and et. al., 2020). In
addition to that is additionally known as as DMAIC this is as defined underneath as:
D-Defining of dreams and problem
M-Measuring of various dependable components
A-Analysis of data
I- Improvement of technique, and
C- Controlling on running technique
 Lean precept: It is precept of operation control wherein the priority is set the discount of
wastage with the aid of using which universal value of manufacturing is minimised. It is
an technique of Tesco with this appropriate extrude is carried out as a way to fulfil the
customers.

 Total first-class control: It is an method with this non-stop development is induces
within the production and manufacturing manner as with this the transport is processed in
systematic manner. In context of Tesco development is processed to acquire greater
performance and higher sustainability.
 Provide path: The leaders performs direct function and on this all of the group
contributors has supervised alternatively the supervisor additionally performs its duty
with this higher detailing is accessed in suitable manner(Oluleye and et. al., 2021). In
context of Tesco leaders offer positive path to different and supervisor carry out few
obligations with this all of the venture is controlled in order to finish it on well timed
base.
 Bring excellence initiative: Leader and supervisor defines play full-size function
wherein first-class is upraise because it resource to expand first-class requirements that
moreover help to acquire longer sustainability in competitive marketplace. In this leaders
decorate stage of dedication and supervisor makes use of one-of-a-kind techniques to
expand operation control.
P5) Explain the importance and value of operations management.
The operational control is the simple element for enterprise because it facilitates to make
direct effect at the improvement and enhancement of diverse activities. Tesco is a multinational
corporation and produces numerous variety of services and products as like clothes, furniture,
groceries, books and lots of others as nicely. There are a few simple standards of operation
control this is as defined under as:

 Planning: It is a simple function wherein the supervisor makes extraordinary plans this is
used to enforce effective amendment want to adjust the excellent of the supplied services.
In relation to Tesco green method is induces that facilitates to finish all of the dreams and
targets in specific manner.
 Organising: In this the extraordinary feature and operation of enterprise is getting
superior in suitable manner as with this the general running technique is better with
higher accuracy(Shou and et. al., 2019). It is the maximum suitable pathway with the aid
of using which enough manage is attained such that capacity to control the paintings is
processed in powerful and green manner.
 Directing: In this clean route or pathway is furnished to the subordinates in whom the
extent of connectivity and duty is progressed.
 Controlling: It is a technique wherein the running technique is controlled with the aid of
using which correct dimension is taken in valuable manner. In relation to Tesco it miles
used to organise the performance of operations.
Tesco ought to have makes use of TQM technique to control the producing technique
with the aid of using which dependable processing is induces via which higher degree of client
pride is evolved and it make extra smooth to seize the eye of marketplace. Thus Tesco attempts
to make making plans approximately to attain 20% of marketplace percentage and for which
have attempts to make powerful utilisation of all of the required resources. It is likewise used to
lessen the extent of wastage with the aid of using which higher output are attained in simplest
manner.
TASK 4
P6) Assess the factors within the business environment that impact upon operational
management and decision-making.
It is a selection making manner wherein Tesco is the usage of various factors and with
this leaders and supervisor manages the distinct running circumstance and this is as defined
underneath as:
 CSR: It is a manner wherein the systematic degree of enhancements as like social,
economic, surroundings is being thoughtful in green way(Xu,, Peng and Prybutok, 2019).

In relation to Tesco, the supervisor in addition to leaders is together related to the distinct
practices through which societal prospect is managed and controlled via way of means of
the commercial enterprise.
 Ethics: It is generally referred to as the earlier mirrored image of the distinct running of
commercial enterprise a good way to offer responsible remedy to the clients and to the
stakeholders as nicely. In relation to Tesco ethics are the fundamental precedence this is
given via way of means of the commercial enterprise and along side this wonderful
implication is carried out via way of means of which worker overall performance
additionally get enhanced.
 Sustainability: It is the chance wherein the commercial enterprise has thoughtful long
time issue of market wherein sustainability and sturdiness is maintained. In this the
supervisor of Tesco takes all its obligation via way of means of which higher selection is
supplied that inspire different as nicely and on this income percentage of commercial
enterprise is enhanced.
CONCLUSION
It has been concluded from the above document that operation and undertaking control is
the maximum simple issue for the enterprise and on this the leaders and supervisor play one of a
kind position and functions. The leaders and supervisor each performs critical prospect and
below this the fulfilment of various fulfilment and improvement is processed in exceptional
manner. Leadership and control together improve the running overall performance of enterprise
in exceptional manner. It presents each route and suitable pathway from which attainment of all
of the desires and targets grow to be extra familiar. Furthermore, the operation control
additionally makes use of one of a kind strategies as like JIT production efficiency, TQM and six
sigma through which the manufacturing of waste additionally get balanced.

REFRENCES
Books and Journals
Aboelmaged, M. and Hashem, G., 2018. RFID application in patient and medical asset
operations management: A technology, organizational and environmental (TOE)
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informatics, 118, pp.58-64.
Choi, T.M., 2019. Publishing operations management research in transportation research–Part
E. Transportation Research Part E: Logistics and Transportation Review, 129, pp.12-14.
Cui, W. and Lu, B., 2021. Energy-aware operations management for flow shops under TOU
electricity tariff. Computers & Industrial Engineering, 151, p.106942.
Davis, A.M and et. al., 2022. A Replication Study of Operations Management Experiments in
Management Science. Available at SSRN 4135500.
Größler, A., 2020. System dynamics and operations management. System Dynamics: Theory and
Applications, pp.273-284.
Guo, S and et. al.., 2018. Inventory management in mass customization operations: A
review. IEEE Transactions on Engineering Management, 66(3), pp.412-428.
Lee, H.L. and Tang, C.S., 2018. Socially and environmentally responsible value chain
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Science, 64(3), pp.983-996.
Meyer-Hentschel, M and et. al., 2020, August. Manufacturing Operations Management for Smart
Manufacturing–A Case Study. In IFIP International Conference on Advances in
Production Management Systems (pp. 91-98). Springer, Cham.
Oluleye, I.B and et. al., 2021. Integrating building information modelling for improving facility
management operations: A fuzzy synthetic evaluation of the critical success
factors. Journal of Facilities Management.
Shou, Y and et. al., 2019. The impact of sustainability and operations orientations on sustainable
supply management and the triple bottom line. Journal of Cleaner Production, 240,
p.118280.
Xu, L., Peng, X. and Prybutok, V., 2019. Formative measurements in operations management
research: Using partial least squares. Quality Management Journal, 26(1), pp.18-31.