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Room Division Operations Management: Assignment

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Added on  2020-01-28

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We will discuss- Analysis of key aspects of legislation and regulatory requirement relevant to room division operations. Roles and responsibilities of selection of accommodation and reception staff. The variety of services offered by room divisions of the Hilton Hotel. The importance of the front-of-house area and the accommodation service to effective management. We will do an analysis of the sales technique used to promote and maximize the revenue of Hilton. You can also check "A case study on Hilton hotel" and "Marketing Strategy of Hilton Hotel" for deep analysis.

Room Division Operations Management: Assignment

   Added on 2020-01-28

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Room Division Operations Management: Assignment_1
TABLE OF CONTENTSINTRODUCTION ..........................................................................................................................3TASK ..............................................................................................................................................3a) An analysis of key aspects of legislation and regulatory requirement relevant to roomdivision operations.......................................................................................................................3b) Roles and responsibilities of selection of accommodation and reception staff.......................5c) The variety of services offered by room divisions of the Hilton Hotel...................................7d) The importance of the front of house area and the accommodation service to effectivemanagement.................................................................................................................................8e) The key aspects of planning and management of the front house of area and theaccommodation service................................................................................................................9f) The main operational issues affecting the effective management and business performance...................................................................................................................................................11TASK B ........................................................................................................................................12a) Explanation of revenue or yield management ......................................................................12b) Analysis of sales technique used to promote and maximize the revenue of Hilton .............13c) Evaluation of forecasting and statistical data in the room division ......................................13d) A description with the calculation of performance indicators used to measure the success ofaccommodation sales ................................................................................................................14CONCLUSION .............................................................................................................................15REFERENCES .............................................................................................................................162
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INTRODUCTION Room division is a significant operational function adopted by hospitality industry. Itfurther comprises of two major departments, housekeeping and front office. In this respect, therole of housekeeping department is to ensure the cleanliness and proper hygiene within hotelpremises. Thereafter, the front office department deals with welcoming of the guest anddeveloping first impression in the minds of customers (O'Fallon and Rutherford, 2010.). Roomdivision plays a crucial role in ensuring the smooth functioning of a hospitality organization.Further, this division can be regarded as the heart of hotel which is main reason of its successand prosperity. It further involves uniformed services that help hotel in keeping up its reputation.The study conducted by US Lodging Industry reveals that majority of income by hotel isgenerated through Room division department. In this respect, the major contribution to revenueis of room sales and services. With the changing scenario, the first preference of customers thesedays is on cleanliness factor that assure good and divine experience. In the present report, various aspects of room division in hotel industry will be detailedout. In order to enhance the study, a luxury chain of hotel, Hilton has been selected. It provideshigh end services in different parts of the world. Further, it possesses more than 4,610 hotelproperties in around 78 countries. Also, it has more than 758,502 deluxe rooms and suites thatprovide luxury services to its customers (About Hilton,2015). Therefore, in this report, learningwill be shown regarding key aspects of legislation and regulatory requirement significant toroom division department. Thereafter, the roles and responsibilities of accommodation andreception staff on cited hotel will be explained. The study will also be focused on the providedcase scenario of Five Season hotel situated in Winchester.TASK Aa) An analysis of key aspects of legislation and regulatory requirement relevant to room division operationsTo ensure smooth functioning of Hilton in domestic and international market, it isimportant for hotel to consider various laws and policies. This will help company in avoidinglegal consequences that will affect its working in adverse manner. The proper adherence of laws3
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and procedure will help Hilton in sustaining its brand image in long run. Further, company isrequired to follow duly the laws and policies related to room, services, pricing policy, hygienerequirement, code of ethics, staff uniform etc (Barros, 2005). Therefore, following aspectsshould be considered:Health and safety at work: The main aim of this policy is to reduce the risk forindividuals working in hotel. Considering this policy, the management of Hilton ensuresthat it provides healthy and safe environment to its employees and guests. Further, theorganization ensures the chemicals that are used in laundry division and its storage in safeplace (Wilson, Burke, Priest and Salas, 2005). Thereafter, various substance used inkitchen like, gas stove, knife etc are used safely so as to prevent harm to employees andother members. Further, safety equipment like, fire alarm, extinguishers etc should beinstalled in a proper manner within Hilton hotel.Hazardous substance: It refers to those harmful substances that can have severe impacton the health of employee working in organization. It is mandatory for company usinghazardous substance in their operational areas to store, handle and use them safely. Thisact further classifies substances as, very toxic, harmful, toxic, and corrosive (Patnaik,2007). Therefore, management of Hilton should ensure the products falling in thesecategories should be safely handled and stored. In this respect, main consideration isgiven on housekeeping department as the cleaning material can cause skin irritation,itching problem in eyes, inhalation problem etc.Protective clothing: It refers to clothes that are designed to protect worker exposed torisk caused by unsafe work environment, adverse modification in physical environmentetc. Considering this policy, Hilton hotel provides staff members especially, chefs andkitchen workers with a protective clothing to prevent themselves against heat and flame.Therefore, they are provided with hand gloves, hair mask etc. Thereafter, whileconstruction of new hotel, protective clothing like, helmets, goggles etc is provided toworkers (Das, 2010).Data protection: It is an important law framed by UK government that aims at ensuringprotection of personal information of customers in order to prevent unauthentic use.Therefore, Hilton is required to utilize the client’s information fairly and lawfully. With4
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