Room Division Operations Management Assignment
This assignment requires a discussion on accommodation and front office services for different organizations.
12 Pages2625 Words60 Views
Added on 2020-06-06
Room Division Operations Management Assignment
This assignment requires a discussion on accommodation and front office services for different organizations.
Added on 2020-06-06
ShareRelated Documents
ROOMSDIVISIONOPERATIONSMANAGEMENT
Table of ContentsTable of ContentsINTRODUCTION...........................................................................................................................1TASK 1............................................................................................................................................11.1 Accommodation and Front Office Services..........................................................................11.2 Roles & Responsibilities of Accommodation and Reception Services. ..............................21.3 Legal & Statutory Requirements Applied to Room Division Operations.............................21.4 Service Provided by The Room Division..............................................................................2TASK 2............................................................................................................................................32.1 Importance of the front house area to effective management:..............................................32.2 Roles and responsibilities of the Room Attendant & Front Office Receptionist: ..............32.3 Key operational issues affecting the effective management and business performance ofthe front office area for a given operation:..................................................................................4TASK 3............................................................................................................................................43.1 Importance of property interiors and design to effective management:...............................43.2 Critical Aspects of planning and management of the accommodation service function:.....53.3 Key operational issues affecting the effective management and business performance ofthe Accommodation services function:.......................................................................................5TASK 4............................................................................................................................................64.1 Yield management activities to maximise occupancy and rooms revenue:..........................64.2 Sales techniques that rooms division staff can use to promote and maximise revenue:.......64.3 Purpose and use of forecasting and statistical data within the room's division:...................74.4 Calculate rooms division performance indicators to measure the success ofaccommodation sales:.................................................................................................................7CONCLUSION................................................................................................................................8REFERENCE...................................................................................................................................9REFERENCES..............................................................................................................................11
INTRODUCTIONRoom division in hotel management comprise hospitality services like accommodationservice, transportations services, restaurants and food delivery service, housekeeping, frontoffice, guest care service etc. in this report will evaluate Hilton hotel services and its roomdivision operational management (Walker and Walker, 2016). In hotel operational managementhotel manager handled staff duties in all area, they also handled customers booking and check-inor check-out services which will be described in report. In this report will analyse aboutcleanlinesses and hygienic practices of Hilton hotel. Thus, the report will outline room divisionpatterns and role of individuals in different guest services for HotelTASK 11.1 Accommodation and Front Office ServicesHospitality business more profitability and attractive business. Nature of the increasingcompetitive the major issue accommodation services as well as front office services.Accommodation Services : The accommodated provide in the Hilton Hotel services including ahousing services and huge numbers of room. The services introduced is cleanliness of public are,all the guest assess are the area include the lobby, breakfast area and the pool area. These areasinclude proper cleaning (Laudon and Laudon, 2016). Cleaning a guest room played importantrole in customer satisfaction. Hilton Hotel also need to ensure cause of worry about the cleaning.The cleanliness of guest rooms, bathrooms, towels and common areas. Room statusterminologies services is availability of guest room such as availability clean or ready. In theseservices a guest is currently registered to the room. Front Office Services: The front office services of Hilton Hotel can be divided into differentcategories like reservation services, concierge and bell person. Front offices refers to thereception department of the hotel. Reservation of the Hilton hotel is one of the importantresponsibilities of the front office department. Hotel concierge services has the responsibilities ofwelcoming guest upon entrance and confirm reservation. Bell person also assist guest withlaundry services. The bell person also responsible for loaded luggage while checking in or out.1.2 Roles & Responsibilities of Accommodation and Reception Services:In hospitality industry Hilton Hotel staff responsible of the accommodation departmentfor ensuring that the customer arriving facilities can be facilitated and they get their needaddressed to the maximum possible extent. Hilton Hotel department provide various services to
the guest. It is also required the useful best facilities in the room. Hotel staff provides service ofthe toilets and appliances such as microwave over and a mini refrigerator in the room. Theservices staffs are integral part of guest satisfaction (Khanna, 2015). Their staff providepersonalized services to their guest along with all time attention towards their needs and desire.The receptionist of the Hilton Hotel has several types of roles to plays such as giving greeting tothe guest, allocate sleeping places to the guest, recording the information of guest, being ready togive needed information by the guest. It also includes the customer queries and problem in theirroom or any part of the hotel. 2
End of preview
Want to access all the pages? Upload your documents or become a member.
Related Documents
Room Division Operations Management INTRODUCTION 1 Task 11: Accommodation and Front Office Serviceslg...
|9
|2860
|290
Introduce to Rooms Division Operations Managementlg...
|10
|2510
|114
Project on Rooms Division Operations Managementlg...
|10
|2256
|44
Rooms Divisions Operations Management PDFlg...
|10
|2211
|512
Rooms Division Operations Management | Assignmentlg...
|9
|2549
|335
Rooms Division Operations Management in Hospitality Industrylg...
|9
|2336
|107