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Room division - Ritz-Carlton Hotel Assignment

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Added on  2020-01-28

Room division - Ritz-Carlton Hotel Assignment

   Added on 2020-01-28

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TABLE OF CONTENTSINTRODUCTION...........................................................................................................................3TASK A...........................................................................................................................................3a) Key aspects of legislation and regulatory requirements relevant to rooms division operations(1.3)..............................................................................................................................................3b) Roles and responsibilities of selection of accommodation and reception staff (1.2)..............4c) Variety of services offered by rooms division for wide range of hospitality businesses withan emphasis on accommodation and front office department (1.1, 1.4) .....................................5d) Importance of the front of house area and accommodation service to effective management(2.1, 3.1).......................................................................................................................................6e) Key aspect of planning and management of the front of house area and the accommodationservices (2.2, 3.2).........................................................................................................................7f) Main operational issues affecting the effective management and business performance of thefront of house area and accommodation service (2.3, 3.3)..........................................................8TASK B..........................................................................................................................................9a) Explanation of yield/ revenue management (4.1)....................................................................9b) Analysis of sales techniques used to promote and maximize revenue (4.2)...........................9c) Evaluation of usage of forecasting and statistical data in room division (4.3)......................10d) Calculation of performance indicators used to measure the success of accommodationservices (4.4)..............................................................................................................................10CONCLUSION..............................................................................................................................11REFERENCES..............................................................................................................................122
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INTRODUCTIONIn order to enable the success of hospitality organization within the industry the role ofroom division and management plays a vital role for the success (Koide and Ishii, 2005).However, the Room division department also plays an essential role in enabling the goodhousekeeping with managing the front office effectively so that hospitality organization mayattain competitive advantage . However, within the service industry it generally aims to satisfythe customers and visitors by providing them best services and facilities. Therefore, it can be saidthat effectual management of room division operations is consider as an effective aspect thatinfluences and impact the overall organizational processes. The present report is being carried out on the Ritz-Carlton hotel company one of thesubsidiary brand of Marriott International. The hospitality organization operates their activities inthe different countries and provide leisure and luxurious services to different visitors andcustomers. Furthermore, the report will also measure key aspects of regulation and legislationthat the enforced by the government so that hospitality organization can perform the roomsdivision operations in the effective manner. However, the learning will also focuses onevaluating the diverse range of services that are offered by the room division with the mainemphasis on accommodation and front office department. TASK Aa) Key aspects of legislation and regulatory requirements relevant to rooms division operations(1.3)In order to operate hospitality activities and room division operations of Ritz-Carlton inthe domestic and international marketplace successfully, it is essential for the management tofocus on different aspects of legislation (O'Fallon and Rutherford, 2010). Through focusing ondifferent legislation and statutory norms, it results in formation of effective room services.Different legislation and regulatory requirement relevant to room division operations are asfollows-Health and safety at workplace: The foremost legislation that is relevant to room divisionoperations within Ritz-Carlton is focused on enabling health and safety within thepremises so that it may affect individual’s activities within the hotel. The main purpose of3
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health and safety legislation is to provide risk-free and safe working environment to thecustomers and employees within the organization (Koide and Ishii, 2005). . Food safety: Another key legislation that is required within the room division of Ritz-Carlton includes proper safety while preparing food for the customers and clients. Foodsafety legislation generally focuses on providing healthier and nutritional food to theirclients and customers. Data protection act- Another key aspect of legislation and regulation related with theroom division operations includes protecting data and personal information of thecustomers and clients who prefer their hotel for pleasant stay. It is considered assignificant law that generally aims to protect the information of customers so that theirinformation cannot be used for unethical purpose (Hussain, 2012).. b) Roles and responsibilities of selection of accommodation and reception staff (1.2)In order to provide quality services to the customers and clients, Ritz-Carlton hotel’s keyfocus is on the accommodation and reception services as these services attract more customers soin future, they will prefer their services as compare with the other hospitality organizations.However, there are varieties of roles and responsibilities that are performed by the staff ofreception. Different roles and responsibilities of the staff related to accommodation and receptionservices are as follows-Accommodation services 1.Staff within accommodation department generally ensures that rooms andaccommodation area are clean and well maintained (Hai-yan and Baum, 2006). .2.Another role of accommodation staff is to repair the damaged furnishing items andmanage the decoration of room so that customers or guests may have pleasant stay in thehotel. 3.It is the responsibility of accommodation staff to clean the rooms and change the beds,curtain etc. when guests leave from the hotel premises. 4.However, it is the role of accommodation staff to mop the bathroom, refill the shampoobottle and other items in the bathroom. Reception staff services4
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