Services provided by Room Division Operations in Hilton Hotel

ROOM DIVISIONS OPERATIONS
MANAGEMENT

Table of Contents
INTRODUCTION...........................................................................................................................3
MAIN BODY...................................................................................................................................3
Evaluate the services provided by rooms division operations................................................3
Role and accountabilities of a Reservation manager within hotel rooms division department4
Understanding and knowledge of key statutory and legal regulations within hotel operations..6
Analyse Yield management, including their elements and high demand tactics of yield
management apply to daily room rate average.......................................................................8
CONCLUSION................................................................................................................................9
REFERENCES..............................................................................................................................10

INTRODUCTION
Hospitality industry emerged as one of the key elements of growth among services sector
in UK. It can be segmented into four: travel and tourism, lodging, Food & beverage and
recreation. It also includes different of services such as hotel, transportation, resorts and many
other activities. The current report is based on Hilton hotel is a chain of Hilton resorts and
luxuries hotel which is located in UK. This study will explain about the varied services offered
by room division operations. Discuss roles and responsibilities of reservation manager within
hotel room division department and also justified statutory regulations and legal within firm
operations. At the end this assignment clarified the yield management, its elements and tactics
used to increase room rate occupancy.
MAIN BODY
Evaluate the services provided by rooms division operations
Rooms Division operations is an aspect of operations management that deals with
creations of enjoyable and pleasant environment for guest (Dobrzykowski, McFadden and
Vonderembse, 2016). An essential role is played by room division operations in working
procedure of Hilton hotel, because it being the first stage of contact that staff of firm has with
guest. There are a several of services offered by this operation that can be evaluated as follows.
It caters services related to Front office department, is one of the main operation of hotel
which directly communicate and interacts with consumers when they first visit at hotel area. The
efficient workers of this department is visible to its guests, they are able to handles transactions
between organization and their consumers and help to strike first impression about hotel into the
mind of people (Astini, 2018). Reception desk is the main activity of this department of room
division, they offer services that help in communication related to operations of Hilton hotel.
Different kind of services are presented by this department to visitors such as mailing and
information, room registration and cashiering. The staff of front office section receives verifies
checks and cash payments to guest and posted payments as well as charges to its guest account.
At Hilton hotel, front office refers to reception area or core room division operations department
of firm. It includes reservations, marketing, sales, housekeeping and front desk as well. With the
help of this department organization provide accommodation services to its guest on time at right
to right persons because workers within this section capable to communicate with visitors
effectively and determine their needs (Noone, Enz and Glassmire, 2017). They gather detail