Rooms Division Operations in Holiday Inn

Rooms Division
Operations Management
1

Table of Contents
INTRODUCTION...........................................................................................................................3
1. Evaluate the services provided by the Rooms Division operations (Front office &
Housekeeping Department...........................................................................................................3
2. Roles and responsibilities of front office manager..................................................................5
3. Key legal and statutory regulations within the hotel operations..............................................6
4. Analysis of strategies related to yield and revenue management............................................7
CONCLUSION................................................................................................................................8
2

INTRODUCTION
Room division is considered as a department in hotels that consists several sub
department such as guest services, reservations, front desk and many more. The goal of this
report is to study several aspects that are associated with the operations of the room divisions
within Holiday Inn and focusing on several strategies for enhancing the streams of revenue.
Holiday Inn is a British owned American brands of Hotels founded in 1952, headquarter is on
Denham United Kingdom. It has around 1,173 active hotels as of sept 2018.
Present report focuses on the services of the room division department, yield
management, legal as well as statutory regulations and also roles and responsibilities of the front
office manager. (Heyns, 2020).
1. Evaluate the services provided by the Rooms Division operations (Front office &
Housekeeping Department
Within recent times Hospitality business has becomes more profitable and attractive business
industry. Competition is increasing day by day as all the accommodation facilities within
Holiday Inn and Front office services becomes major concern. Depending upon the broad range
there are several services that can be given by the room division management. There are various
services offered by Holiday Inn that are related to the housekeeping, front office, concerning,
security , guest services as well as communications. Room division services also gives services
at holiday Inn such as welcome drinks, luggage services, valet parking. Thus Holiday inn is
consider as a Luxury hotel and offers the housekeeping services within form of managing guest
room as well as cleanliness regarding all the local areas of the hotel. (Babu and et.al., 2016)
Front office – The front office services that can be offered by the Holiday Inn hotel is known as
the most visible one. Here the Reception Desk is consider as the focal point as it provides the
services that assists communication associated with the various operations of the hotel. Room
assignment, mailing ,cashiering, mailing, registration are all the types of the services that can be
3