Rooms Divisions Operations Management in Hilton Hotels

Rooms Divisions
Operations Management

Table of Contents
Contents
INTRODUCTION...........................................................................................................................1
MAIN BODY...................................................................................................................................1
Demonstration of knowledge and understanding about key sub departments of rooms
divisions operations management...............................................................................................1
Critical description of or responsibilities of two rooms divisions positions in Hilton Hotels....2
Analysis of key legal and statutory regulations in Hilton Hotels................................................4
Critical analysis of Yield management. With high demand operations of yield management
which revenue manager could implement in hotel to enhance occupancy and average daily
room rate.....................................................................................................................................5
CONCLUSION ...............................................................................................................................7
REFERENCES................................................................................................................................8

INTRODUCTION
Room divisions operations management are said to basically services provided to
customers which consists of service provided by room divisions, accommodations and front
office services. As accommodation that is given in hospitality facilities generally consists of high
number of rooms as well as housing services (Kovalchuk, 2021) . Rooms divisions operations
management is involved in providing quality services to customers in order to generate customer
satisfaction and profits maximisation for their business. This report is based on room divisions
operations management of Hilton Hotels, which is an American multinational hospitality
company which manages as well as franchises a wide portfolio of hotels as well resorts. This
report includes understanding of sub departments of rooms divisions, roles and responsibilities,
legal and statutory regulations, critical analysis of yield management along with its conclusion.
MAIN BODY
Demonstration of knowledge and understanding about key sub departments of rooms
divisions operations management.
Room division operations plays an important and critical role in having growth and success in
carrying hotel business. Front office as well as housekeeping accommodation is one of services
that has been given by room division activities (Guda, 2019). It has been analysed that front
office as well as housekeeping stay services plays a important function in serving customers
from their check in to check out of stay of customers. This facility of room division is guided
towards achieving highest possible degree of customer satisfaction by offering fast, efficient and
right facilities to customers. Front office as well as housekeeping accommodation services are
difficult and critical as customers as well as guests of Hilton Hotels come in direct contact of
employees working in housekeeping and front office department. With that reservation is also
service which is provided by Hilton Hotels which is consist in room division operation of
company. As these facilities are directed and guided towards accomplishing and achieving
customer satisfaction by booking or registering room in well furnished and services before
customer and guests come in hotel. There are facility of reservation are linked with providing
customers and guests with information about availability and occupancy as well as cost of room
in their hotel. Housekeeping as well as uninformed services of room division operations of
Hilton Hotels will be organised towards maintaining hygiene as well as cleanliness of rooms.
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