Room Division Operations Management

ROOMS DIVISION
OPERATIONS
MANAGEMENT

Table of Contents
INTRODUCTION...........................................................................................................................3
MAIN BODY...................................................................................................................................3
Services of room division department.........................................................................................3
Roles as well as responsibilities of front office manager............................................................5
Legal as well as statutory regulations.........................................................................................6
Analysis of yield management....................................................................................................8
CONCLUSION................................................................................................................................9
REFERENCES..............................................................................................................................10

INTRODUCTION
Room division is predominately a department within hotels which consist of various sub
departments like reservations, gusts services, front desk etc. The main aim of this report is to
study the various aspects related to the operations of room division in Marriott and devising
various strategies for increasing the revenue streams. Marriott is basically the multinational hotel
being established in 1927 by J. Williard Marriott and headquartered in Maryland, U.S.
This report gives an overview of services of room division department, roles as well as
responsibilities of front office manager, legal as well as statutory regulations and analysis of
yield management.
MAIN BODY
Services of room division department
Room division management is basically the major aspect of the operations management
which primarily deals with creation and building of pleasant as well as enjoyable environment.
The room division is predominately a wider terms which covers the range of services that are
provided to the customers like housekeeping, maintenance, front office, accommodation services
etc. Rom division management is also referred to as accommodation management and thus aims
to provide the care and accommodation facilities to the guests in order to suit their satisfaction
and comfort level (Chibili, 2017).
Front office operations
There are various services which are being provided by the front office department in hotel
Marriott.
Property management system
This is one of the major operations and functions of the font office in this hotel. PMS
Fidelio is basically the integrated system package which is mainly designed for attaining the
maximum efficiency of hotel. This Fidelio helps the hotel Marriott to perform various activities
like
Arrivals
This is one of the most important feature of Fidelio in Marriott. The arrival, occupancy as
well as departure of the gusts are mainly served using front desk features. This Fidelio enables
the front office to handle the individual guests, walk-ins and manage the activity (Noone, Enz
and Glassmire, 2017).

Front office document
This is the another most important function and operation of the front office in hotel
Marriott under PMS Fidelio. Front office is basically responsible for dealing with various
documents like guests lists, event details, candidates applying for job etc. The Fidelio enables
front office to manage these documents effectively by incorporating each and every detail in the
system so that they can have access to the data whenever they want (Choi, Wallace and Wang,
2018).
Housekeeping
This is the another major aspect of room division department which is mainly responsible
for providing the well-through gust service by maintaining a clean and hygienic environment.
The functions of housekeeping department is mainly integrated within PMS Fidelio and the
major services provided them are
Cleaning the rooms
Housekeeping department in Hotel Marriott mainly records the change within status if
rooms from dirty through the assistance of system for cleaning. The housekeeping department
provide a safe and hygienic rooms to the guests by properly cleaning the floors, bathrooms,
lobby etc whenever the guest leaves and before the next customer arrives (Hourneaux Jr,
Carneiro-da-Cunha and Corrêa, 2017).
Occupancy report
The housekeeping department is also responsible for displaying number of the occupants
in room and thus provides the room occupancy report to the front office which further assist
them in maintaining the record. In Marriott, housekeeping division through the help of this
system maintains a list of the gusts who have checked-in along with the details like number of
children, adults, number of nights for which they have booked rooms etc. Thus, this is one of the
major operation and function of housekeeping division ins Marriott which also helps the overall
management of hotel to deal with various issues (Choi, Cheng and Zhao, 2016).
Providing night facilities
This is the another significant and most important function of the housekeeping
department where they are responsible for providing guests with the various supplies like water,
extra bed etc. Housekeeping division in Marriott is required to listen to the needs of customers
and thus provide them the well-through facility like fans, towels and oversee that whether the