Rooms Division Operation Management: Key Sub Departments, Roles and Responsibilities, Legal Regulations, Yield Management

Rooms Division
Operation Management

Table of Contents
INTRODUCTION...........................................................................................................................1
MAIN BODY...................................................................................................................................1
1. Knowledge and understanding of key sub department............................................................1
2. Roles and Responsibility of room division position................................................................3
3.Analysation of legal and statutory regulation in hotel management.........................................3
4.Critical analysation of Yield Management...............................................................................3
CONCLUSION ...............................................................................................................................4

INTRODUCTION
Rooms Division Operation Management refers to providing additional service to guest
other than food and beverage service (Behdioğlu, Acar and Burhan, 2019). This include role of
room division in management of operation in hotels. This project report include study of
Sheraton and their operation. Sheraton hotel is a part of international chain of hotels and
providing hospitality service to their customers. This project report include knowledge and
understanding of key sub department including front office department and house keeping
department. It also include roles and responsibility of key manager of different departments,
legal and statutory regulation of operation in hotel management, yield management.
MAIN BODY
1. Knowledge and understanding of key sub department
There are different department in organisation which is divided on basis of operation.
These department include front office department, food ad beverage department, house keeping
department etc. (Choi, Wallace and Wang, 2018). Department in hotel like Sheraton are as
follows:
Front Office Sub Department: Front office department are those which perform function like
reception, reservation, guest relation etc. This department is in direct contact with customer and
create impression about hotel in minds of consumer (Dexter, Wachtel and Epstein, 2016). It
include different function which are as follows:
Reception: Reception is a part of front office department and is responsible for receiving
guest and register their detail correctly. A person who work at reception is called receptionist and
they need to learn proper dressing code. They need to welcome guest warmly and friendly as
they are first who meet customer.
Reservation: Reservation department is pat of front office department which is
responsible of managing guest reservation in room division (Ding, 2018). The book room on
request of guest and ensure preservation of booking of guest in hotel room. This department
increase occupancy rate in hotel and communicate about reservation to different departments.
Reservation department ned to follow some steps in reservation process including greeting to
caller, and identification of need of caller. They provide brief about feature of hotel to caller. It is
their duty to maintain record of reservation.
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