Services provided by Rooms Division Operations in front office & housekeeping department

ROOM DIVISION
OPERATIONS
MANAGEMENT

Table of Contents
INTRODUCTION...........................................................................................................................1
MAIN BODY..................................................................................................................................1
1. Critically evaluate services that provided by Rooms Division Operations in front office &
housekeeping department............................................................................................................1
2. Critically analysis roles and responsibilities of Front office manager in Hilton Hotel...........2
3. Knowledge and understanding of key legal and statutory regulations within the hotel
operations.....................................................................................................................................4
4. Critically analyse Yield management/ revenue management with elements of yield
management and what are the high demand tactics of yield manager management can apply
within the hotel to enhance daily room rate occupancy and average?.........................................5
CONCLUSION................................................................................................................................7
REFERENCES................................................................................................................................8

INTRODUCTION
The rooms department is one of the important within the promotion plans of hotel. It affects
generally on overall profits and appropriate strategy needed for making successful operations of
hotel (Shafey, Morsy and Gad El Rab, 2018). In this consideration, present report is based on
Hilton hotel which is one of the largest hotel brands within the whole world. This brand is also
targeted within business and leisure travellers at different locations of major cities. For gaining
insight information of the present study, it covers critically evaluation of services that provided
by Rom Division Operations at front office and housekeeping department. Furthermore, it
analysis critically roles and responsibilities of front office manager in Hilton hotel. Moreover, it
critically analyse Yield management with elements of yield management. At last, tactics will be
explained of yield manager management that can apply in hotel.
MAIN BODY
1. Critically evaluate services that provided by Rooms Division Operations in front office &
housekeeping department
Rooms Division Operations in front office and housekeeping department consider majority
of revenue in Hilton hotel. Therefore, at the end of financial year maximum revenue generated
by these department. As critically evaluation, customers are also emphasis on proper availability
of room, cleaning and proper arrangements of equipped rooms. Following are different services
offered by front office and housekeeping department of the Hilton Hotel:
Front office of Hilton hotel
 Communication: Communication is one of the important part of any hotel service. In this
regard, front office of the chosen enterprise communicate with their customers at all
times. They are responsible to provide proper information regarding their hotel services
in systematic manner. Therefore, with the help of communication Hilton Hotel serve
positive response of each and every customer query (Shafey, Morsy and Gad El Rab,
2018). In other words, as critically evaluation negative communication also can negative
impact on customers. Front office desk must be fulfil with skilled and experienced
people.
 Reservation: Furthermore, staff members of Hilton hotel need to focus on reservation and
confirmed booking of their customers. In this aspect, on the prior information as per
1