Outsourcing of Business Functions: A Critical Evaluation

[Date]
Ruining Head: RESEARCH
Outsourcing of business functions
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RESEARCH 1
Table of Contents
Introduction................................................................................................................................2
Literature review........................................................................................................................2
Research paradigm.....................................................................................................................4
Introduction............................................................................................................................4
Research Onion Framework...................................................................................................5
Survey through questionnaire...............................................................................................11
Data Interpretation...................................................................................................................13
Summary of findings................................................................................................................25
Conclusion................................................................................................................................26
References................................................................................................................................28
Table 1: Gender........................................................................................................................13
Table 2: age..............................................................................................................................14
Table 3: Experience..................................................................................................................15
Table 4: business function outsourcing is determined as the procedure of business wherein
corporation outsources their some function to the third party.................................................16
Table 5: organization could outsource their many activities such as housekeeping abilities of
the office building as well as janitorial services......................................................................17
Table 6: business function outsourcing is effective for the organization as it offers
possibilities to manage the time, money, and efforts on the specified task.............................18
Table 7: organization could use the outsourcing activities to deal with customer issues and
make decision activity..............................................................................................................19
Table 8: Cost saving is the key benefits of the business outsourcing functions......................20

RESEARCH 2
Table 9: Business-outsourcing functions could be effective in improving in the operational
effectiveness of the firm...........................................................................................................21
Table 10: Business outsourcing acts could directly impact on the overall productivity of the
firm by creating the risk in the business activity......................................................................22
Table 11: Business outsourcing manages the language barriers for the executives of the
company...................................................................................................................................23
Table 12: Security as well as compliance could be determined as the formal credentials......24
Chart 1: Gender........................................................................................................................14
Chart 2: age..............................................................................................................................15
Chart 3: Experience..................................................................................................................16
Chart 4: business function outsourcing is determined as the procedure of business wherein
corporation outsources their some function to the third party.................................................17
Chart 5: organization could outsource their many activities such as housekeeping abilities of
the office building as well as janitorial services......................................................................19
Chart 6: business function outsourcing is effective for the organization as it offers
possibilities to manage the time, money, and efforts on the specified task.............................19
Chart 7: organization could use the outsourcing activities to deal with customer issues and
make decision activity..............................................................................................................20
Chart 8: Cost saving is the key benefits of the business outsourcing functions......................21
Chart 9: Business-outsourcing functions could be effective in improving in the operational
effectiveness of the firm...........................................................................................................22
Chart 10: Business outsourcing acts could directly impact on the overall productivity of the
firm by creating the risk in the business activity......................................................................23

RESEARCH 3
Chart 11: Business outsourcing manages the language barriers for the executives of the
company...................................................................................................................................24
Chart 12: Security as well as compliance could be determined as the formal credentials.......25

RESEARCH 4
Introduction
In the business era, outsourcing of business functions could be effective to operate the
business and increase the competitiveness of the firm. Furthermore, cost management is
effective in the aspect of fair treatment and co-operation in business acts (Eva, Hindle, Paul,
Rollaston, & Tudor, 2014). It is stated that business outsources acts could be imperative for
operating business activities as well as make a decision effectively. This report discusses
critically evaluates the outsourcing of business functions. It also discusses the methodologies
that have been practiced to collect feasible information about business outsourcing. It
demonstrates data analysis as well as findings which aids to evaluate the collected data in
favor of research matter.
Literature review
According to Gilani & Jamshed (2016) core business function outsourcing is determined as
the procedure of business wherein corporation outsources their some function to the third
party due to managing each activity and make a decision accordingly. For example, most of
the organization has outsourced their telephonic section and managing the customer business
acts to the third party, which has the capability to run the business acts of the firm and make
the decision accordingly. It could be effective in outsourcing business activity. Moreover, it is
evaluated that business outsourcing being a larger industry that is identified as the BPO
(business process outsourcing) (Ahmed, Capretz, Sandhu, & Raza, 2014).
In support of this, Druck (2016) illustrated that the company could practice the outsourcing
activities to manage customer issues, which supports to get favourable decision activity.
Moreover, the consumer could care is not more acts of the business as the telecommunication
organization could outsource their business acts and works especially for managing the time
and cost of the business, which will be effective in sustaining the business in the current era.
The outsourcing chain is effective for the different industry segment to secure their cost as

RESEARCH 5
well as time. In the recent era, a huge number of the third-party firm that is engaged in acts as
the outsourcing acts as the diverse business activities could be outsourced.
Apart from this, Wuyts Rindfleisch & Citrin (2015) examined that business outsourcing
functions could be effective in improving the operational effectiveness of the firm. Moreover,
it offers the opportunity to the firm to obtain quality services from a vendor’s specialized
structure. Specialization enables higher effectiveness and facilitates to complete the prompt
time and cost. Moreover, it is also founded that ability of an individual could be improved by
considering different tools (Amanullah, Azhana, Ab Aziz, Hadi, Hanis, & Ibrahim, 2015).
Apart from this, Zhang Zhao & Xu (2016) stated that if the consumers could care about the
division then the bank could be accountable for managing the customer care services and
make a decision in the favor of the organizational functions. Consequently, it will enhance
the productivity of the firm. But if the organization outsourced their function in the minimum
cost then they could be capable to manage business accordingly and increase the possibilities
of getting the higher outcome. Hence, a bank should concentrate on its core acts of banking
and could make their higher efforts in increasing its consumers base. In the recent period,
outsourced vendors could manage the consumer care services of a firm which could offer an
opportunity to get the opportunity and make the decision accordingly (Dinu, 2015). It is
examined that an engaged group is a person who is accountable for offering customer
services and could give and reliable consumer services to the firm. However, these outsource
acts could be performed by effective or specialist human resources. Moreover, it is evaluated
that vendors could increase the consumer's services quality by delivering feedback to the
financial organization as well as enables the alternatives to increase customer care services
(Baraldi, Proença, Proença, & De Castro, 2014).
Hafeez & Andersen (2014) stated that the business outsourcing acts could directly impact on
the overall productivity of the firm by creating the risk in the business activity. For

RESEARCH 6
illustrations, if an organization could make a call and there is an issue in a specific part then
those part could be outsourced due to the defectiveness. The car holder could not take any
kind of burden for correcting the damaged parts and influence the overall image of the car.
The outsourcing activity could be a tool that assists the firm in managing their activity and
makes improve the overall process of the firm. The business procedure outsourcing is highly
influenced due to their language issues, which could be a major issue for the firm.
Furthermore, if the services of an organization are outsourced then there is a higher risk of
losing the confidentiality of information. It could also influence the overall outcome of the
study (Cavusgil, Knight, Riesenberger, Rammal, & Rose, 2014).
Apart from this, Ali & Khan (2014, August) stated that organizational knowledge could
create difficulties for the firm at the time of outsourcing of business functions and work
accordingly. It is also stated that outsourced employees have not the same knowledge and
passion for the passion of an organization as a permanent workforce. It is evaluated that
outsourced workforces could be hired on the agreement basis and them not highly skills and
knowledge towards with respect to their allocated work. Hence, it could directly impact on
the consumer experience.
Sharma Lindsay & Everton (2015) stated that the additional barrier at the time of
outsourcing the business functions is that it could create the language barrier for the firm as it
is being a major issue for the firm. It could create the conflict ta the workplace which will
influence the overall outcome of the firm. The business procedure outsourcing is highly
influenced due to their language issues, which could be a major issue for the firm.
Furthermore, if the services of an organization are outsourced then there is a higher risk of
losing the confidentiality of information. It could also influence the overall outcome of the
study.
Research paradigm

RESEARCH 7
Introduction
In the dissertation, research methodology is an essential aspect which facilitates to discoveres
for gaining their knowledge about many research methods to perform the research study
systematically. It also supports to get a reliable research outcome and accomplish the
specified goal and objectives of the investigation. Along with this, the selection of
appropriate research method for research study also leads to conduct the research in the least
time and cost (Anderson, 2015).
Certain approaches are considered in the research methodology section such as research
philosophy, data gathering tool, research approaches, and research design. It aids the
researcher to obtain proper data for resolving the research issues effectively. The main aim of
this research study is to evaluate the outsourcing of business functions (Li, & Wan, 2014). In
addition, in this investigation, different articles have used by the researcher for balancing the
link between accumulated data and research dilemma. Research scholar could exercise
various observation techniques to enhance the quality as well as trustworthiness of research
study (Scherrer-Rathje Deflorin & Anand, 2014).
Research Onion Framework
The scholar has practiced research onion framework for pooling the suitable data to achieve
the aim and objectives of the investigation. It also helps an investigator for comprehending
their knowledge towards the research tools and techniques. Consequently, it enables the
researcher to use many research techniques such as research approach, research strategies,
and research methods. In order to this, it is also evaluated that research onion work is created
by Saunders that supports to develop the appropriate knowledge of research techniques
(Mirchandani & Lederer, 2014). This framework could also be effective to enhance the
quality and reliability of research study in a systematic way.