Effective Communication Skills in Nursing Practice
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Added on 2023/03/20
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This essay discusses the significance of effective communication skills, such as listening, questioning, and feedback, in nursing practice. It highlights how these skills aid in developing therapeutic relationships with patients and achieving positive patient outcomes.
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Running student: NURSING Nursing Name of the student: Name of the University: Author’s note
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1NURSING Effective communication and presence of communication related competency is a critical factor to excel in any discipline. In the field of nursing, effective communication is associated withdevelopmentoftherapeuticrelationshipwithpatientandachievingpositivepatient outcome. Good communication process helps to demonstrate courtesy and kindness to patient and involve them in care (Kourkouta and Papathanasiou 2014). Hence, effective communication process in nursing practice supports nurse to provide accurate and consistent nursing practice and ensure patient’s satisfaction with care. This essay aims to give an insight into how application of interpersonal communication skills of listening, feedback and questioning can provide benefit during nursing practice. Nursesare responsibleto carefor person with diverse communicationstylesand language and they may need to extract much information from patient before developing care plan for their health and recovery. To ensure that nurse have access to all patient’s information related to risk factor of disease, medical history and preference for a particular treatment, having interpersonal communication skill of listening is necessary. Listening skill is the ability to on use of verbal and non-verbal skills to calmly listen to client’s perspective and use the information gathered to resolve conflict (Labrague and McEnroe–Petitte 2017). For nurses, speaking with patient and paying attention to interpret and comprehend verbal and non-verbal messages is an example of effective listening skills. The significance of listening skill is that it supports nurse to make proper assessment of patient’s problem and integrate those information to influence care at all levels. Any uncertainties in care are also addressed by effective listening skills. This is in relevance with the uncertainty reduction theory as it is based on the assumption that while initiating communication interaction with strangers, the goal should be to increase predictability and decrease uncertainty (Neuliep2017).
2NURSING Active listening is the active level of listening during which complete attention is paid to what the speaker is saying and interest is shown during the process by avoiding any disruption. The main purpose of active listening is to gain information about feeling, content and intent of the speaker. Use of verbal communication skills like effective questioning and non-verbal communication skills like appropriate body movement and posture showing involvement, eye contact, facial expression and summarizing speaker’s word are examples of effective listening skills (Jahromi et al., 2016). Active listening is also beneficial in nursing practice to engage in patient-centred care. This is said because listening skills comes under basics skills of patient- centred communication process and by engaging in focused listening and avoiding interrupting the patients, nurse can empower patients and gain access to patient’s preferences and opinion related to care (Hashim 2017). This justifies why active listening skill is critical for nursing profession. Another important component of effective interpersonal communication process is the use of questioning skills. It is the use of open ended and close ended question related to individual client’s situation and applying that information to engage in problem solving and decision making process ((Hashim 2017).Questioning skill is crucial in the field of nursing practice to assess patient’s understanding about disease and seek further information to provide safe and quality nursing care. To demonstrate effective interpersonal communication skill during the process, it is necessary to provide time to patient after questioning. This will allow patient to respond at their own space without feeling embarrassed (O'hagan et al., 2014). Hence, the main argument behind the use of questioning skill in nurse-patient communication process is that it will allow nurse to engage in accurate patient assessment and use the information to plan interventions for patient. There are many evidence that supports benefit or positive experience
3NURSING for nurses by using questioning skills. For example,Pehrson, et al. (2016)argues that when nurse uses open ended questions and use questioning techniques like restate and clarify, it helps nurse to gain understanding about patient emotions and experience. Therefore, it can be said that use of appropriate questioning technique during interaction with patient creates favourable environment for patient, where they can easily share their concerns to nursing staffs. Feedback is also critical element of effective communication process. It is defined as a process of communication that helps an individual to interpret how other person perceives them and consider that information to bring changes in behaviour. It is an important motivating factor for nursing professionals as it clarifies them about deviation from expected behaviour (Lee and Shin 2016). Hence, improvement in nursing practice can be achieved through feedback skills. The key role and responsibilities of nurse during care is to take timely feedback from patient regarding the care provided. This creates an opportunity to develop self-assessment skills and use the feedback to improve nursing performance in the future. It helps to engage in reflection regarding utilization of nursing theories in practice and modify practice process to align with expected standard of care (Panneerselvam 2018). The advantage of applying feedback skills in the field of nursing is that it supports nurse to give reassurance and confidence to patients and family members. It supports them in their endeavour to provide high quality care to patient by seeking feedback not only from patient but also from colleagues and mentors. It is an effective strategy to realistically rate and evaluate clinical performance (Lee and Shin 2016). Hence, due to evidence of the above mentioned benefits of feedback, it is critical that nursing professionals actively use feedback process during delivery of care. To conclude, the discussion regarding the significance of communications skills in nursing practice suggest that listening, questioning and feedback skills are critical interpersonal
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4NURSING skills that aids nurse to engage in effective clinical practice and strengthen relationship with patient. The critical analysis of the benefits of the three skills in nursing practice gives the insight that such communication skill is crucial to engage in patient-centred care, improve patient safety outcomeandincreasepatient’ssatisfactionwithcare.Useofverbalandnon-verbal communication skills during the communication displays interest in patient and prevents any professional misconduct during the communication process.
5NURSING References: Hashim,M.J.,2017.Patient-CenteredCommunication:BasicSkills.Americanfamily physician,95(1). Jahromi, V.K., Tabatabaee, S.S., Abdar, Z.E. and Rajabi, M., 2016. Active listening: The key of successful communication in hospital managers.Electronic physician,8(3), p.2123. Kourkouta, L. and Papathanasiou, I.V., 2014. Communication in nursing practice.Materia socio- medica,26(1), p.65. Labrague, L.J. and McEnroe–Petitte, D.M., 2017. An integrative review on conflict management styles among nursing students: Implications for nurse education.Nurse education today,59, pp.45-52. Lee, S.G. and Shin, Y.H., 2016. Effects of self-directed feedback practice using smartphone videos on basic nursing skills, confidence in performance and learning satisfaction.Journal of Korean Academy of Nursing,46(2), pp.283-292. Neuliep, J.W., 2017.Intercultural communication: A contextual approach.Sage Publications. O'hagan, S., Manias, E., Elder, C., Pill, J., Woodward‐Kron, R., McNamara, T., Webb, G. and McColl, G., 2014. What counts as effective communication in nursing? Evidence from nurse educators' and clinicians' feedback on nurse interactions with simulated patients.Journal of advanced nursing,70(6), pp.1344-1355. Panneerselvam, S., 2018.Feedback among Nursing Professionals: A Narrative Review.
6NURSING Pehrson, C., Banerjee, S.C., Manna, R., Shen, M.J., Hammonds, S., Coyle, N., Krueger, C.A., Maloney,E.,Zaider,T.andBylund,C.L.,2016.Respondingempathicallytopatients: Development, implementation, and evaluation of a communication skills training module for oncology nurses.Patient education and counseling,99(4), pp.610-616.