Operations and Service Management: A Case Study of Sainsbury's

Operations and Service
Management

Abstract Summary
In order to carry out this report assessment, Sainsbury’s has been taken into consideration
as chosen business organisation. For instance, it includes role of operations management in
context of respective business organisation as well as best and worst practices of company. In
addition to that, it further included the role of technology in influencing efficiency of workforce
in workplace. Furthermore, it was inclusive of information of business functions linked with
Operations management which further contribute towards organisation success and growth.

Table of Contents
INTRODUCTION...........................................................................................................................3
MAIN BODY...................................................................................................................................3
Overview of Sainsbury's Operations......................................................................................3
Operations Management Techniques to improvise practices of Sainsbury's.........................4
Technology in Operations management.................................................................................6
Different functions linked to Operations Management..........................................................7
CONCLUSION................................................................................................................................9
REFERENCES..............................................................................................................................10

INTRODUCTION
The Operations management is referred to process of carrying out management practices
in order to carry out business operations and activities in an effective as well as efficient manner.
For instance, Sainsbury's plc is among leading business organisation engaged in serving
groceries as well as other consumer products in their large number of business units. In addition
to that, respective business organisation operates with second largest chain of supermarkets
within the geographical boundaries of United Kingdom. This report assessment will be
comprised of insightful and essential knowledge of operations management in context of
respective business organisation i.e., Sainsbury's. It will exploring the operations in respective
company in order to recognise best as well as worst practices in carrying out business operations
and activities as well as initiating corrective measures towards worse practices. Furthermore, it
will contribute meaningful knowledge towards readers regarding the mentioned subject matter
(Barnes, 2018).
MAIN BODY
Overview of Sainsbury's Operations
Sainsbury's is among large scale business organisations operating with enormous number
of supermarkets in United Kingdom in order to serve customers with quality grocery and other
consumer products. Though, the company carry out effective business operations and activities
in order to achieve their organisational goals and objectives but still It lacks in maintaining
sustainability in business operations and activities. Being a large scale business organisation,
Sainsbury's operates with large scale operations in order to serve maximum number of customer
base within the geographical boundaries of United Kingdom. In addition to that, the broad
product portfolio as well as the quality served to customers has been considered as the
influencing factor associated with respective business organisation which has been encouraging
buyers’ attention towards them.
The operations carried out in respective business organisation include manufacturing of
groceries as well as organising them in supermarkets in order to be sold to customers in the
consumer market. In order to be precise, core operations of a business organisation impact upon
performance of the company in positive as well as negative manner according to particular
operations carried out by that business entity. Referring to previous statement, quality of