Sales Management - Questions Answers

Running Head: SALES MANAGEMENT
Sales Management
Name of the Student:
Name of the University:
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SALES MANAGEMENT1
Answer to Question no. 1
Code of Ethics
Code of Ethics is essential to run an organization as it enables the company to follow
the rules and regulation, which is necessary for the image of the firm in the marketplace
(Riek & Howard, 2014). The code of ethics enhance the image of the company and make
them accessible in the marketplace. This is necessary for the firm to understand so as to
operate efficiently and can maintain the customer base in the process (Davidson & Stevens,
2013).
The situation that the company “The Electric Show” is facing in the industry is due to
the lack of code of ethics in the business model. The code of ethics would have enabled the
sense of responsibility in the mind of the employee, and the product could have been
delivered on time to the customers. This is the main reason the code of ethics is critical for
the organization to expand in the marketplace and to achieve success in the process. This will
enable them to attract the customers as well, but due to the absence of the code of ethics in
the business model of the company the customers are not satisfied with the services that they
have received from the company (Epstein & Turner, 2015). The delay in the delivery turn off
the interest of the consumers to avail the service shortly, and this could have been stopped
with the help of the code of ethics. Therefore, it can be said that the company requires the
code of ethics, which will help them to overcome the current situation that the company is
facing in the market (Tarzian & Wocial, 2015).

SALES MANAGEMENT2
Answer to Question no. 2
Ethics for Sales
The company requires to possess the ethics in the sales department as they are the
ones who deal with the clients or the customers and the revenue is being generated with the
help of the sales in the market. Therefore, the company needs to draft a code of ethics for the
salesperson so that they can follow it, and the goodwill of the company can be maintained in
the process (Valentine, Fleischman & Godkin, 2015). This will assist the firm to expand in
the marketplace and let them achieve success in the process. Hence, it can be noted that the
organization requires to develop the code of ethics for the company so that they can flourish
in the market and can generate revenue in the process. The code of ethics is as follows:
 Products and service that are being sold to the customers should possess the same
rate in all circumstances. This is essential for the company to act unbiased with
the customers. This will improve the image of the company in the marketplace
and assist them to achieve success in the process (McClaren, 2013).
 The claims of the customers should be met on time so that the customers can get
satisfaction in the process. This will helps the organization to multiply in the
marketplace and will allow them to generate revenue in the process. This is
necessary for the organization to understand if they are willing to achieve the
target from the marketplace and assist them to gain success in the process (Helin
& Babri, 2015). This is necessary for the firm to generate revenue in the process
and help them to enhance the image of the company among the customers.
 The company need to focus on the delivery time and date. The company must
look after the date and time of the delivery of the products to the customers. This
showcase the professionalism of the company and the seriousness as well, which