This presentation discusses the importance of addressing client needs in sales and provides an observation checklist for salespeople to improve their communication skills, knowledge on sales and customer preferences, and more. The training program includes practical evaluation, case studies, and peer review assessment.
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ADDRESSING CLIENT NEED S A L E S P E R S O N
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INTRODUCTION The observation checklist is being performed on the sales group of people for understanding their view on the development of client needs and also by accessing the superior quality of services to the clients. The training will be performed on 8/08/2018 in the training center where the observation will be on the field staff and the sales department. The entire assessment of the training program will be performed within the field effectively.
OBSERVATION FOR SALESPEOPLE •To understand the way of dealing with the client •To understand the process of sales and marketing •To understand the way of fulfilling the need of the customers •To estimate the effective way that will help the salesperson in the conversation with the client •To develop the most effective and the essential working function within the field
DURING THE PROCESS OF DEALING WITH CLIENT •Identification of the need of clients •need to develop strong communication skill with the clients •Share information with the client •Need to have the transparency in the way of communication •Solve all the queries of the client regarding the various facts •Show all the necessary option to the clients for understanding their choice and their needs
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DURING THE PROCESS OF UNDERSTANDING THE NEEDS OF A CLIENT •Understand the feeling of the clients •Observe the expression and the communication process of the client •Figure out when to create pressure on the client •Help the client in making an effective decision regarding the product or the service •Share the true information with the clients
TRAINING PROGRAM •Teach the salesperson the way to communicate with the clients •Provide the effective checklist facility to monitor the situation •Provide practical evaluation for understanding the process of providing a training program •Provide the valuable case studies on the effective facts and the figure regarding the delivery of quality service to the clients •Way to conduct the interview and the gather of feedback is provided for the participants •The interview can be for 20 minutes to an extension of an hour or two •Perform peer review assessment
CHECKLIST •Improvement of communication skill •Improvement of knowledgeon the sales department •Improvement of the knowledge on the area of customers choice and their preference •Providing effective training to the other people •Performing peer review assessment in the training program •Access the clients with valuable working function and the need for providing training to the participants
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CONCLUSION •The training program is the most effective and the vital activity for the salesperson •It allows the salesperson to gain the attention of the clients and also understand the most vital and the effective process to deal with the facts •It also helps the participants to develop their knowledge in the various field like gaining the confidence of the clients and also addressing their needs •This is a highly effective process for the development of the business concept and also the working function within the field for the various kind of trainers