SCEI Website Report & Test Plan

This report provides information about the requirements, budget, vendor products, technical options, and testing tools for the development and deployment of the SCEI website. It includes prioritization of business requirements, categories of vendor products and equipment, technical options, and quality assurance and control.

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SCEI Website
Report & Test Plan
10/5/2018

SCEI Website
Table of Contents
Requirements of the Website.................................................................................................................2
Prioritization of Business Requirements............................................................................................2
Budgetary Requirements & Resources Available..............................................................................2
Vendor Products & Equipment..............................................................................................................2
Categories of Vendor Products & Equipment....................................................................................2
Inter-related Software & Hardware Components...............................................................................3
Technical Options..............................................................................................................................3
Available Products & Equipment......................................................................................................3
Test Plan................................................................................................................................................4
Test Methodology..............................................................................................................................4
Testing Tools.....................................................................................................................................4
Performance Testing..........................................................................................................................4
Usability Testing...............................................................................................................................4
Security Testing.................................................................................................................................5
Quality Assurance & Control............................................................................................................5
Defect Logging & Reporting.............................................................................................................5
References.............................................................................................................................................6
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SCEI Website
Requirements of the Website
Prioritization of Business Requirements
Business Requirement Assigned Priority
Login/Registration functionality for the users accessing the
website
1
Design, development, and implementation of student
discussion boards
2
Design, development, and implementation of intranet &
extranet facilities for staff
3
Content development for the site 4
Integration of automated content management system for
users and admin
5
Inclusion of security features on the site 6
Enhancement of the visual appeal of the site 7
Logout & session management 8
Budgetary Requirements & Resources Available
The overall budget required for developing and deploying the website for SCEI will be
$80,000. It will include the cost of tools, cost of resources, cost of project activities, and
maintenance costs.
The resources available and required for the project will be Web Developer, Web Designer,
UI Expert, System Tester, Security Tester, Network Specialist, Technical Writer, and Project
Manager (Thacker, 2012).
Vendor Products & Equipment
Categories of Vendor Products & Equipment
 Automated Content Management System
 Cloud-based Customer Relationship Management System (Singh, 2015)
 Web Development Tools: Microsoft Visual Studio
 Web Designing Tools: Adobe XD, Microsoft Visio, Sketch
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SCEI Website
 Project Management Tools: Microsoft Project, Microsoft Office
 Testing Tools: HP Quality Centre, Selenium
 Computer Systems enabled with Windows 10 Operating Systems
 Networking Peripherals
 MySQL Database
 Data Server
Inter-related Software & Hardware Components
The hardware and software options will be inter-related with each other. For instance, the
computer systems needed in the company will be enabled with the Windows 10 Operating
System.
The web development, web design, and testing tools will also run on the computer hardware
using the networking peripherals. The MySQL database will be implemented on the data
server. The CRM and CMS tools will be integrated on the website developed.
Technical Options
The technical options available for the business include the release of a mobile application
along with the website as it will offer enhanced enterprise mobility, better user engagement
levels, and enhanced flexibility.
The business may also include the security tools and SSL certificates for security of the
website and the contents included in the same.
Available Products & Equipment
There are certain products that are already available with the business. These include
computer systems with Windows 10 operating system that are already being utilized. Zoho is
the cloud-based CRM tool that is being used in the organization. Zoho offers distinguished
support services with the capability of offering the customers with 24-hour support services.
Smart sales email inbox is also integrated in Zoho which is not present in Salesforce or
HubSpot (Zoho, 2018).
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SCEI Website
Test Plan
Test Methodology
The test methodology that will be followed in the project will be Six Sigma and Total Quality
Management (TQM) standards and methods. The use of these methodologies will ensure that
the overall quality of the tools and equipment is maintained (Ravichandran, 2006).
Testing Tools
There will be testing tools that will be followed and included in the project. HP Quality
Centre is the tool that will be used for test case creation, test execution, and defect
management.
There will be automated testing activities conducted using the Selenium tool. It will be used
in the performance and security testing methods.
Performance Testing
There are various system qualities that will be tested for the vendor products and equipment.
Performance will be one of the primary qualities that will be tested using performance test
cases and their execution. The performance will be tested on the basis of product response
time, throughput time, load balancing abilities, and user responsiveness.
There will be increase and decrease of the load on the products that will be applied to
determine the variations in the performance of the product as per the load applied on it.
Usability Testing
The usability test activities will be carried out in a set of phases. The prototype of the end-
product will be obtained from the three vendors. The prototype will have limited set of
functionalities. A usability test plan will be already in place comprising of the roles and
responsibilities of the testers, details of the usability testing tools, and the defect logging
process. The test will be conducted at the business locations of Around the World and the
usability test cases will be executed. The test results will then be documented (Hertzum,
2016).
The vendor product and prototype that will have the least number of defects reported will
then be selected.
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SCEI Website
Security Testing
Security of the vendor product is one of the essential requirements. It will be tested in a
phased manner. There will be security test cases developed in the first step that will include
the security aspects of the website from the areas as information privacy, information
security, network protection, network security, and likewise.
The security test cases will be executed to ensure that the product is protected from the
security events as malware attacks, man in the middle attacks, eavesdropping attacks, denial
of service attacks, and distributed denial of service attacks, data breaches, data manipulation,
and data leakage. The access control, authentication, backup abilities, and the security
controls integrated with the tool will also be determined during the test processes (Grossman,
2012).
Quality Assurance & Control
There will market reviews and customer response analysis carried out for each of the vendor
product to understand the customer satisfaction and engagement levels. Quality audits and
reviews will also be done as per Six Sigma and TQM quality standards.
Defect Logging & Reporting
There will be various defects that will be reported after the conduction of different types of
testing activities. These defects will be logged using the HP Quality Centre as the tool. The
defect will have various fields that the tester shall include. These will include a unique defect
id that will be automatically generated by the tool. The other information will include the
heading for the defect, defect category, defect summary, detailed description of the defect,
steps to reproduce, expected outcome, actual outcome, resource responsible for handling the
defect, reproduction rate, priority, and severity levels. The vendors will be provided with the
defects reported by the testers for the resolution of the same.
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SCEI Website
References
Grossman, J. (2012). The State of Website Security. IEEE Security & Privacy, 10(4), 91-93.
doi: 10.1109/msp.2012.111
Hertzum, M. (2016). A usability test is not an interview. Interactions, 23(2), 82-84. doi:
10.1145/2875462
Ravichandran, J. (2006). Six-Sigma Milestone: An Overall Sigma Level of an
Organization. Total Quality Management & Business Excellence, 17(8), 973-980. doi:
10.1080/14783360600747804
Singh, A. (2015). Drive Customer Experience for Relationship Management through
Actionable Social CRM. International Journal Of Customer Relationship Marketing
And Management, 6(4), 57-76. doi: 10.4018/ijcrmm.2015100104
Thacker, R. (2012). Introduction to special issue on Human Resource Management
certification. Human Resource Management Review, 22(4), 245. doi:
10.1016/j.hrmr.2012.07.001
Zoho. (2018). CRM Software | Customer Relationship Management System - Zoho CRM.
Retrieved from https://www.zoho.com/crm/
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